I have bought two pieces of jewellery from onboard p&o cruise ships The ring was sold as 14k with 30ct. There's no makers mark or stamp saying the type of purity of gold you would normally expect.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Earrings were out of stock and had to be made. That’s fine but, how about you let the client know there’s been a delay? Instead of waiting for them to contact you? Disappointed in the earrings when... See more
The ring is very nice, and the quality and clarity of the diamonds is lovely. However I would say my experience would have been made better if expectations regarding shipping and delivery had be... See more
Company replied
My fiancé decided to get my engagement ring from Kallati. I had been a fan of the brand for many years but never had the extra income to purchase fine jewelry regularly. There was one blue diam... See more
Company details
Written by the company
An International Jewelry Legacy. The KALLATI family designs legacy quality jewlery for elevated style.
Contact info
11021, Great Neck, United States
- 516-466-0035
- info@kallati.com
- www.kallati.com
3.5
Average
135 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 38% of negative reviews
Typically replies within 48 hours
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Amazing quality and service
26 May 2023
The worst customer service ever
The worst customer service ever. Purchased a ring on a carnival/ p & o cruise ship. Special order. When i eventually received it was the wrong stone. They actually queried if it was just different light. It was supposed to be pink sapphire and was deep blue.
As way of apology after asking me to send back at my expense they offered to pay postage and told me would replace 10 weeks later. Everyone makes mistakes but how it is dealt with is key.
24 April 2023
Unprompted review
Reply from Kallati Jewelry
Hi Mrs. Richards. We apologize sincerely for the inconvenience and frustration you experienced with our customer service. As explained, we are only the manufacturer in this process and therefore the instructions provided to us were by the retailer to make the ring. However, we would be more than happy to change the ring for you to make it the way you would like as well as cover the postage and expedite the process for you! We hope this can help satisfy your concerns as we would like to ensure your happiness with our piece!
I will never buy again on a cruise ship
I made a purchase of a diamond on a cruise ship and I asked about the VAT paperwork to get my taxes back upon leaving Greece. Well the shop didn’t give us the paperwork and I’m down almost $1500. Thanks for nothing. If I knew I would get this much hassle I would have not made a purchase. I tried calling the company to at least get help with obtaining paperwork but again….no help whatsoever. They are quick to take your money though.
24 November 2021
Unprompted review
Reply from Kallati Jewelry
Hi Javier,
Thank you for contacting us. I am sorry to hear the trouble that you have gone through. Unfortunately, since we are not the retailer on board the cruise ship, we are unable to issue any paperwork for you. The paperwork you are requesting would have to come directly from them, as they are the ones who took the payment for the piece. We have reached out to the retailer on your behalf and will ask them to contact you. Please let us know if there is anything else we can assist with.
Excellent after purchase customer service.
I have purchased three gorgeous pieces on a Holland America cruise.
I contacted Kallati customer services for support about a couple of the pieces.
Even with the pandemic I got excellent service and communication.
I am extremely satisfied with this company.🙏
27 October 2020
Unprompted review
I had an excellent experience with…
I had an excellent experience with KALLATI jewelry. From the first email to the last thank you after my package arrived. Would not hesitate to do business with them again. All my questions were answered quickly and product was beautiful. A+
12 October 2020
Love the Kallati jewelry
Love the jewelry! Great customer service and top quality workmanship. Love the packaging.
12 October 2020
Great customer service
Great customer service. Kept me informed. I had to make a delivery modification and they were so helpful.
1 October 2020
Unprompted review
I have ordered Kallati jewelry for…
I have ordered Kallati jewelry for quite some time. The earrings and necklace were a little smaller than what I expected, but the cut of the diamonds had such a beautiful glisten in the light that made up for the size. They are beautiful. Will definitely be ordering from them again
25 September 2020
Unprompted review
Great company
Great company, great customer service. Will be buying in the future.
20 September 2020
Unprompted review
Becoming a Collector
I am familiar with Kallati through a local jeweler, and I have one piece that I love. I was pleased to visit the web site at the time of a sale and pounced on a lovely piece in white and yellow diamonds. I am very pleased with my purchase and with the pretty box and bag that accompanied it
19 September 2020
Unprompted review
Excellent customer service and unique…
Excellent customer service and unique jewelry pieces! The representative addressed all of my inquiries and even modeled pieces via email. I very much appreciate the patience and care. Thank you so much!
16 September 2020
Unprompted review
The service was great and my jewelry is…
The service was great and my jewelry is absolutely beautiful.
11 September 2020
Unprompted review
Love
Love, Love, Love my new earrings!! All of my Kallati is gorgeous!
The only reason I gave a 4 star rating is because of the time it took for delivery. I even sent an email asking where my earrings were and they just happen to ship the day I inquired.
I have several pieces of Kallati and love each and every one of them!!
10 September 2020
Unprompted review
excellent service and quality!
4 September 2020
Unprompted review
Beautiful Kallati necklace
The Kallati piece that I purchased arrived safely packaged and on time...I am very happy with my necklace...I love Kallati jewelry!
3 September 2020
Unprompted review
The ring is beautiful!
The ring is beautiful!! Arrived timely. Very happy.
27 August 2020
Unprompted review
Quality and design excellent
Quality and design excellent. Packed carefully and nicely. Delivery just in few days to Australia.
27 August 2020
Unprompted review
My low marks has to do with
My low marks has to do with: I wear a size 7 - 7-1/4, and ordered a 7. I was expecting the ring to fit based on the below request/response. When I received it I could barely get it passed my first knuckle on my ring finger. Now I have to pay to get it sized or wear as a "pinky" ring. I've purchased several pieces in the past on Carnival Cruise Lines. This is the first time I've ordered from the website and I'm disappointed. Probably won't do so again.
Hi Rhonda,
Yes. Will do
Best Regards,
Kallati Customer Service Team
KALLATI®
135 Cuttermill Rd.
Great Neck, NY 11021
P: 516.466.0035
F: 516.706.1295
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
Hide original message
From: Rhonda Sprouse <
Sent: Thursday, August 6, 2020 7:45 PM
To:
Subject: Re: Order #1104
Thank you. Can it be sized to 7.25?
Sent from my iPhone
On Aug 6, 2020, at 3:10 PM, wrote:
27 August 2020
Unprompted review
Reply from Kallati Jewelry
Hi Rhonda,
We are sorry to hear that you are not satisfied with the size. We have reached out to you to rectify the situation and hope you pleased with the outcome!
Very nice offers
Very nice offers. Rather quick delivery. I an very content with my purchase
27 August 2020
Unprompted review
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