Karcher Outlet Reviews 

Customer service not the best. K3 returned due to small metal pieces blocking nozzle. Karcher arranged collection, but no tracking or receipt left by courier. Have had no correspondence to say if washer has been received or if it's been repaired/replaced. If it goes missing who's liable ? Can't call them as no number on site. Emails not answered.

I bought an FC5 floor cleaner from Karcher outlet.Iit failed very early in its life and by the time it was returned from repair most of the 6 month limited warranty had expired. It failed again very quickly and as it was no longer within the warrantry period, Karcher were not interested in repairing it. I have also bought 2 Karcher pressure washers, both of which failed within 3 years. German engineering?
I contacted Karcher and was advised that they would contact me with details of where I could get the machine repaired. I am still awaiting this information. The FC5 will follow my other failed Karcher appliances to the local tip.

Still waiting for the order to be delivered. The order was placed on 26th of Feb

In case if someone from Karcher will reply, the order number is 823554

Changing the review from 1 to 3 stars as I was contacted by very nice chap saying my order will be with me tomorrow. Mistake of DHL

*update - Karcher did get back to me to sort out my broken machine and they have replaced it. I'm still disappointed it took so long but I have to give them some credit for finally sorting it out.

In a word 'horrendous'!!!
I have tried so hard to sort out my order with karcher outlet. I ordered a Karcher k4 compact. It arrived broken! The wheel was shattered. I contacted them and they eventually (after lots off messages sent) sent me a replacement wheel which was for a different model and didn't fit. No instructions came with the karcher and the accessories I ordered didn't arrive so I again had to get in touch. These did arrive. I've asked them again to send me another wheel replacement...... nothing!! I have asked how to remove the broken wheel....nothing! I'm a key worker on minimum wage and I've saved up to buy this for my partner who too is a key worker. This was a 50th birthday gift which has been ruined by the terrible service. Please don't waste your money and time with this company. A very, very disappointed customer 😒

Ordered a machine on the 23rd December, it was delivered on the 11th January due to Christmas shutdown. But the machine arrived damaged, the top handle broken clean through and unusable. A collection was promised for the 13th January. I stayed home especially for the courier and guess what - no show and no communication! There appears to be a pattern with this supplier I will be avoiding them in future. I now await my credit refund as I cannot wait for such an inefficient supplier I will be purchasing elsewhere.

I ordered a K4 which arrived late and without any instructions. When I tried to use it, it had a vital part missing (frustrating to work out without instructions), which meant it was not useable.

I contacted Karcheroutlet who promised the part within 3-5 days. 4 days later I received another email saying the part would be with me within 1-2 days.

The part did not arrive after another week so asked for a replacement unit or refund. I was told the non working K4 would be picked up on the 4th, but no one turned up to collect it, no explanation or follow up.

So I am still sat with a large bit of plastic that I cant use after a month.

I brought from Karcher on brand reputation, but now realise that was a mistake. Terrible service and awful customer service thereafter.

The product was good while it worked, however it went wrong near the end of the warranty. I sent it back but after a month with no communication I chased them and most of it came back almost instantly. Once again I checked them for the remaining parts and they sent them quickly, but the product has exactly the same problem. Now they are refusing to replace it as the warranty has expired. I've explained the situation but they just respond with the same anonymous cut and paste reply.

Product arrived without instructions. Requested two times that a hard copy be posted to me. Ignored. So much for customer service.

I ordered an item 2 days ago and although I don't expect it to be delivered already I do expect follow up information. As far as I am aware the order hasn't even been packed at the warehouse yet.. When I try to contact the company there isn't a number and the email service won't allow me to chase up an order...

It would appear that buying from this Company is somewhat of a lottery judging by the vastly varying reviews on here. Fortunately in my case my product did arrive within a week and on first inspection and use is fine and in good condition. My issue however is the communication/contact with the Company. The email system did not seem to work and it was a nightmare trying to get hold of them when I was trying to find out if my order had been dispatched coupled with DHL subsequently delaying my parcel due to an error in their sorting depot. I had to message the seller via Paypal in the end to get a response from them. subject to my pressure washer continuing to function well then a favourable outcome - fingers crossed.
I'm not sure I would be confident purchasing again unless the Customer Service improves drastically.

Quite possibly the worst company I’ve dealt with.
I ordered a K4 washer from their outlet store on Monday 26th and got a confirmation email, then nothing after that.
No delivery time, no tracking details, no nothing.
I sent customer services an email asking what’s happening, and guess what, nothing! They literally couldn’t be bothered to reply.
It’s now Friday 30th and I’ll now have to rent one for this weekends job.
Utterly utterly useless company.
Avoid like the plague.
0/10.
EDIT
It seems that Karcher Outlet spend more time on trying to get the bad reviews taken down than they do on trying to provide better customer service ( mine was taken down as they complained that I’d never been a customer. I had to show Trustpilot my invoice before my review was reinstated )
Once again, avoid this company at all costs.

Ordered the FC5, and received it broken and dirty, in a state appropriate for a second-hand item sold for parts and not a manufacturer refurbished item.

The plastic housing where the handle connects to the body, was worn and visibly misshapen, and the handle pulled out of the cleaner instead of pulling the cleaner along.
The docking stand I received was broken and wouldn't hold the water necessary to clean the rolls, which seems to be the dock's primary purpose.

In response to my complaint, I received the copy-pasted 'Please accept our apologies for the condition of your machine. This is clearly not to our usual high standard' which appears as a response to many of the reviews left on this website. When I wrote back with photos of the damage, I received no response.

The pickup window I was given for my return, is 8:00 am to 5:00 pm. What a fantastic use of my time.

The item Karcher Outlet tried to sell me had not been repaired, cleaned, or even inspected. Judging by the other reviews here, this company consistently wastes its customers' time, liberally and without any qualms.

Really fast delivery, and excellent pressure washer. Everything I’ve come to expect from Karcher!

I bought a kratcher from these guys a while ago im talking two years ago now and it still doesn't miss a beat everytime I plug it in it works perfectly. I do plan on buying another from these guys.

This is the first time I've taken the time out to write a bad review, and I hope that goes a long way to demonstrate how bad my experience with this company was.

The service I received was nothing short of useless.

I placed my order for a refurbished pressure washer on the 1st September. It was supposed to arrive between 3-5 working days. I waited until the 10th September to give them a call. There is no number on their website, so I had to get it from the official Karcher store.

When I got through to them, it transpired that they had been waiting for a part to arrive for the machine before sending it to me. I was not informed of this prior. As it turns out, the part I was waiting for was not even essential to the machine. I stressed the importance of getting the machine for commercial work to be carried out on Tuesday the following week, and their customer service team arranged for a refund of the delivery cost and to take off the price of the missing part. I was promised the machine would be with me within 2 working days. So, arriving on Monday the latest. I was also told I would receive an email on Thursday stating that the machine had been dispatched. I did not receive this email.

Having not heard anything since my call with them, I contacted them on Monday morning. Alas, the machine had not been sent and no one had any idea of when it would be sent. They only thing they did know was that the delivery guy was late into work. I offered to come and pick the machine up myself and they couldn't facilitate that. Their customer service team spoke over me repeatedly and had no solutions to my problem.

After that, I waited for their call back which I thought would be soon and prompt, but didn't hear from them. I had to call twice after the first call and they still had no idea when it would get to me.

After reading the other reviews on here, it's obvious that these guys have no idea what they're doing so I cancelled my order and am picking up a brand new Karcher machine from the Karcher shop in my town tomorrow.

Lesson learned - if you pay peanuts you get monkeys.

I've bought a number of Karcher products through the outlet. Deliveries each time have been as promised.
I had a small issue with a pressure washer & the after sales service was brilliant, with a replacement part delivered within 24hrs!

I ordered a refurbished FC5 hard floor cleaner. It was delivered promptly but on the first time using it I noticed the head of the machine wasn’t quite sealed at the back. Upon looking at it found a clip was broken. Otherwise there were a couple of marks on it from use but fine. Reported this and item was returned for a replacement. The replacement is a complete joke. Firstly it doesn’t work. It doesn’t draw any water through it at all. Secondly it still has a thick white liquid in it so clearly had never been cleaned out. Also the casing of the machine was not clipped together properly and it looked like it had been pretty heavily used. There is no way this replacement had every been serviced by Karcher Outlet, just a faulty machine sent back to them and sent out again. I emailed and got a very standard response about clicking a link to return. Clearly not worried about the state the machine was sent out to me in. I’ve emailed back again and want a proper reply, but don’t think ones coming. Clearly the second machine is being returned, don’t think I’d ever use this company again.

This is where you can get your item at considerably less than market price. True they are refurbed but they work as new are clean and having a second chance is good for the environment. Win win. I have ordered from them in the past and will continue to do so.

We purchased a Karcher Window cleaner trough Cleanstore, so far so good!
It finally took 10 days to arrive and when opening the package, there was no packing inside the box at all, just the components rattling around in the box.
On inspection the window vac was filthy!!! and there were a bottle and spray nozzle, both of which do not fit each other and the bottle has an extremely strong smell of chemical, very odd.
Hopefully, it will work ok after the very poor packaging, I would not be comfortable recommending the Karcher Outlet to anyone based on my experience.

Ordered a SC3 upright. Had to chase the item as it had not been dispatched. Item arrived and items were missing, so contacted them to send out the items that were missing. Went to use the item and it did not produce any steam. Requested a return and the only options available were a week later. Opted for collection, in the mean time we had ordered a WV5 window vac, that I had to chase for two weeks for delivery, contacted them through there online contact form and even they said reply within 4 hours (appreciate that with covid it may take longer) but no reply to any online contact). When it arrived the item broke with the first use. On inspection it was apparent that the refurbished model had been glued back together. Considering the hassle that we have had with JMS - Karcher Outlet we opted just to write off the 50 pounds spent on the window vac and treat it as a learning curve.
We had previously bought from Karcher outlet in 2017 and had no issues with items that we had bought. However in the last month we have bought two items that had to be chased to be dispatched and both items were not working/broken.