Kasela Studio Reviews 415

I ordered three pairs of shorts, two were faulty and had broken stitching.

I tried to return the items and they said they wouldn’t accept them as they was final sale. I explained and sent photos of the holes in the items and they have ghosted me ever since.

I would avoid buying from them.

After receiving an email saying my order will be despatched within 1 day, it wasn't despatched for another 9 days during which time I had no response from the retailer until it was posted.

There returns period is also 2 weeks rather than 4, which isn't highlighted on purchasing. When reaching out to them regarding this I recieved no response.

The product ordered also had sequins etc missing.

If I could rate this company 0 stars I would. I returned an item back in August and have still not received my refund. I emailed them to ask why I hadn’t been refunded yet and they asked for proof of postage which I sent them straight away but did not get a response. I have since sent them multiple emails and they will not reply to me. Starting to think this company is a scam! Do not order from them!

Good quality clothing and some pretty pieces. Parcel arrived quickly and updates throughout. My order unfortunately didn’t fit me as it was too large, which was a shame as the outfit was really cute! Will definitely order again and try some other pieces.

I have ordered a few bikinis from kasela and all have been amazing quality! With quick delivery.

I tried to make a return but the portal was not working for me. I contacted them and they said they could process it manually. I agreed to this, and they ghosted me ever since. I have sent them at least 4 DMs and 4 emails. No response. They went completely ghost on me. I have never experienced customer service like this before from any company. I would not recommend them at all. I’m not escalating matters legally and making a complaint against them on the UK government’s website. DO NOT BUY FROM THEM.

Do not order from this company I returned the items because they didn’t come with express shipping like I needed them to, they arrived back the the studio on tne 19th September
I have still not received a refund I emailed they replied once asking where the proof of the parcel being returned was I sent it and have beint ignore since over £100 order !! I’m fuming doesn’t even deserve a one star

Firstly, they failed to mention anywhere that sale items are non-returnable. When said items arrived they were faulty - snags in material of 2 out of 3 dresses I ordered. Couldn’t create an online return as they were sale, so emailed customer services who offered me a partial refund if I kept the dresses. This was a month ago and they have never replied since or sent me any money back. They’ve ignored about 5 emails since. Shit customer services.

Everything about the brand is perfect!!!! The products I got for my Ibiza trip was such perfect quality and fit and struggle to find swim that flatters me! The girls who run the business are so helpful and answered all my queries before I ordered! Would definitely shop again and again!

Every order I’ve placed with Kasela has been shipped & delivered SO quick with no complications. The clothes are amazing quality & are always as seen on the website. I know I will always love their items & they’re clearly designed & made with so much thought! 100% recommend🥰🩷✨

Really annoyed I can’t return final sale items. There was no warning when I purchased that this would be a thing and I’m left with £50 worth of stuff that doesn’t fit.

The clothes and designs are beautiful. The quality blew me away. I ordered a lace co-ord with matching swim set and not a single defect on the material. The designs are so unique and stunning. I received so many compliments. I had to purchase more.
I communicated on instagram to follow up on my order. It was easy and response time was fast

Great quality clothes, the fit is always perfect never had a bad purchase from here. always fast delivery.

Also amazing girls and a well respected and trendy brand from people my age

Quick delivery, and love all of the pieces I have received all my bikinis are from here!

I returned a swimsuit that didn’t fit (only tried on briefly with underwear), and they refused to refund me. They claimed there was a “dirty mark,” which is completely false. Then, to make things worse, they showed me a photo of a swimsuit that wasn’t even the one I returned! I asked them to confirm the size of the item they sent me, and they refused. The whole process felt like a scam. Terrible customer service, dishonest practices – save yourself the hassle and shop elsewhere.

By far the worst website I have ever had the displeasure of ordering from. Placed an order for an item clearly marked as next day delivery available and paid 5.99 for this on the 2nd July for my holiday on the 9th July. Emailed customer services when I didn’t receive my order on the 6th July who told me they are “happy to inform me it will be dispatched tomorrow”. Why a company is happy to inform a customer that what they have paid for hasn’t been shipped on time is beyond me and disgusting. I went on my holiday without the item I spent £50 on and had to buy a bikini at the airport. This delightful company then emailed me back on the 10th of July that it was actually dispatched today. More lies. It’s the 15th July my holiday has been and gone I’m still £50 out of pocket without my item Royal Mail still haven’t received it and guess what? Kasela say this is not uncommon. No refund. Not offering to chase Royal Mail. Absolute joke. Will be reviewing their website on TikTok today and be going to my bank as this company are not willing to give me my money back for a next day delivery item that 2 weeks later Royal Mail don’t even have! Wish them no success with their scamming service and despicable attitude

I made an order two weeks ago and have had zero updates on shipping. It still says preparing order despite shipping stating it would take 3-5 days to arrive. I’ve emailed and they said the skirt was bought as a pre-order which is correct, however no update on the top that wasn’t.

Another handmade company let me down with a order I made a month ago for Ibiza, messaged KASELA as I was stressed and needed a lace co ord the next day they got back to
Me straight away on insta ordered 2pm and came the next morning amazing customer service and the quality and the pink colour & fit was unreal thank you so much xx

Recommend their swimwear and cover ups! Customer service is also amazing

Ordered and paid for express shipping 1-2 working days took 5 days to come when emailed the company heard nothing back. Slow service and bad communication