Sherbertlemons Reviews 178

Amazing company! The owner Kelli is the best!

I ordered a swimsuit from here last year. I keep reaching out to customer service and nobody is responding. I never received the swim suit.

Placed an order in early April and haven’t heard a single thing about shipping since. I tried reaching out via email as well as on social media (via IG DM and through their comments) and then later noticed my comment (along with other’s replies experiencing the same lack of communication) was deleted. I re-commented but haven’t heard anything back.

I see there’s quite a few 1 star reviews of others having the same issue here and it looks like they’ve replied to some about a manufacture issue they’re working through. While I completely understand things like this can happen, and have a lot of empathy for that, the lack of communication to customers (and deleting comments on social of others raising valid concerns) is disheartening.

I also noticed ads for the swimsuit are still running and reaching me on social media (even though it looks like tons of orders have not gone out).

This wasn’t an easy spend given how expensive the suits are, but I love investing in high quality pieces and supporting small businesses. But sadly, I don’t think I can support this one given how this situation has been handled thus far. I already requested a refund due to what I mentioned above and since I no longer think the suit will come in time for what I originally ordered it for. But of course…haven’t heard back. If I don’t hear back within the week, I’ll move forward with opening a case with my bank to dispute the charge.

Really disappointing

STILL NO COMMUNICATION OR ORDER UPDATES

I am writing another review due to the fact I had a reply with no substance on my last.

YOU HAVE MULTIPLE GIRLS ON YOUR INSTAGRAM POST ASKING WHERE THEIR ORDERS ARE - IS THIS NOT ENOUGH!!!

As a company they replied to my last review saying they would prioritise sorting my issues. NO ASK FOR MY ORDER NUMBER, NO REPLY TO EMAILS - NOTHING.

This is disgraceful from a company, not communicating anything to your customers. This is clearly a larger issues with lots of people in the same boat and you should be trying to sort this out!!!!

Whether you have shipping issues or production you need to let people know. One of my items states on your website instant dispatch so I’m not sure what nonsense is being communicated via these reviews and it’s NOT good enough.

I WOULD LIKE A PROPER REPLY AND RESPONSE TO THIS ON GOING ISSUE - it’s been 14 days

I placed an order on the 15th of April with a pre-order ship date that was before my order date - meaning it should've shipped immediately. It has been 21 days since I placed my order and I have not received any shipping/tracking information. I have sent the company 2 emails and left comments on their IG and have not heard anything back from them. They even posted a story on Instagram one day saying they would get back to everyone's emails that day and never did. This is my first time ordering from this business and I am wondering if I am being scammed at this point and if I should just request a refund.

slightly delayed but they told me there was an issue with the manufacturer and it was worth the wait

Literally OBSESSED with everything from this brand!!! The quality of these bathing suits are pure perfection. Whether you’re hanging on the beach or heading to a beach party there’s a bikini for every occasion! Will continue to purchase anything she puts out ❤️

The pieces they sell are beautiful, handmade, flattering and high quality. Had a slight issue with the wait times for shipping to the US, but i made my order right as the brand was preparing to release a new collection. The seller remained communicative and provided a positive experience when contacted. I will be ordering again. Once i tried on what i ordered it absolutely was worth the wait!

My favourite brand to buy from!! All bits are amazing quality , and I have received quickly in time for my trips , will be ordering again for sure !!

Absolutely delighted with my order. The quality of my products is outstanding and I will definitely buy from this company again. Highly recommended

Absolutely love this brand — amazing quality, super flattering, and accurate to size. It also holds quality even after washing. Would definitely recommend, can’t wait for next drop!

The site promises 4 day shipping. I’ve ordered an item almost 4 weeks ago, they’ve taken my money and no sign of the parcel. I’ve sent multiple with no response

The most flattering sets and ship super quick. Will absolutely be ordering more and exciting to see new releases!!

The quality of these bikinis are so worth it! My favorite place to shop for my swimwear when I’m going on vacation!! Customer service is very attentive and quickly to reply as well

My order arrive perfectly on time and I had no issues with my order arrival. I ordered a two piece bikini and the matching maxi skirt, and it’s gorgeous! The fabric is thick and looks just like the pictures, I got so many compliments! Definitely ordering again.

I bought the perfect bikini from here and I had so many compliments. Such a gorgeous company, can’t wait to buy more xxxx

Shipping was super fast to Boston MA! These suits are amazing quality- both stay put exactly where I place them on my body! I got bit a side-tie and the adjustable strap styled bottoms and they hug me just enough without being to loose or too tight. Super flattering fit, these are definitely my new favorite swimsuits that I own!!!

Sent me the wrong order of two bottoms instead of a bottom and top. It’s been roughly two weeks and they are now ignoring my emails and I haven’t received any bikini top. I want my refund of £50….

Very poor communication. Non responsive. Ordered a bikini, size was not right and emailed a number of times about returning - No response. I have returned the item nonetheless and now raised a dispute with my card issuer to get my money back. £108 for a bikini and such poor service is abysmal.

Love them! High quality and will be buying in more colours 🤪