Kates Skates Reviews 

837
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of items and the quality of the products received, often finding rare or desired stock. Many people also highlight the excellent pricing and the consistently fast and efficient delivery service. Reviewers appreciate items arriving securely packaged and often sooner than expected, even for international orders. However, some customers also noted issues with product quality, such as items falling apart quickly, having poor finishes, or developing faults shortly after purchase.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many finding unique items that are exactly as described... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Price

People report positive experiences with price, consistently finding excellent and competitive pricing.... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with their purchases, such... See more

Order

Customers had ambiguous experiences with their orders, with some praising fast delivery, even for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spotted some unique trainers on Kate's Skates Amazon store. They didn't offer expedited delivery through Amazon so I ordered through their website instead. Arrived on time and they are a great pair of... See more

Rated 5 out of 5 stars

The product was exactly what I was looking for, at a competitive price. There was clear communication about when I should expect delivery. The product was securely packaged and arrived safely.

Rated 5 out of 5 stars

Delivered within 24 hours even though I asked for 3-5 days of delivery. Shockingly good service. There can be no better experience with an online store than that, especially aware from amazon.

Rated 5 out of 5 stars

Very quick, free delivery, and used a reliable courier. Great store, I'll be back soon!


Company details

  1. #3 of 4 best companies in Skate shop
  2. #342 of 601 best companies in Clothing Shop
  3. #125 of 216 best companies in Shoe shop
  4. #4 of 7 best companies in Skateboard shop
  5. #102 of 135 best companies in Sporting Goods Shop

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

837 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(837)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am very pleased to buy scooter for my…

I am very pleased to buy scooter for my son som your page.I have specifically looked for this one and you have had the best price. The delivery period was quicker than I expected. Ordered on Tuesday evening and got it on Thursday! Amazon! Well
And safely packed with a lovely Thank you note

20 June 2023
Rated 3 out of 5 stars

Okay but customer service is pretty slow

Seem okay but unfortunately my order was wrong (mismatching skate wheels sent). Customer service is there but very slow and email only. Don’t expect a reply on the weekend or within a day of your query :/

20 June 2023
Rated 5 out of 5 stars

Scooter wheels

I ordered a new set of scooter wheels for my son. They arrived really quickly and were straightforward to fit. They are great quality and best of all my son said "these are even better than the ones it came with."

12 June 2023
Rated 4 out of 5 stars

Great skates, however ...

The skates are great and as described, communication from KatesSkates was good and the skates arrived promptly and were well packaged. However I have knocked one star off this review as the skates were bought as a gift and unfortunately the product box that they arrived in was very knocked about and scrappy looking, as though it was an old box that had been re-used.

15 May 2023

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