Spotted some unique trainers on Kate's Skates Amazon store. They didn't offer expedited delivery through Amazon so I ordered through their website instead. Arrived on time and they are a great pair of... See more
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Review summary
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The product was exactly what I was looking for, at a competitive price. There was clear communication about when I should expect delivery. The product was securely packaged and arrived safely.
Delivered within 24 hours even though I asked for 3-5 days of delivery. Shockingly good service. There can be no better experience with an online store than that, especially aware from amazon.
Very quick, free delivery, and used a reliable courier. Great store, I'll be back soon!
Company details
- #4 of 5 best companies in Skate shop
- #339 of 600 best companies in Clothing Shop
- #126 of 216 best companies in Shoe shop
- #5 of 8 best companies in Skateboard shop
- #103 of 134 best companies in Sporting Goods Shop
About Kates Skates
Written by the company
Contact info
12-22 Dalkeith Street, LA14 1SP, Barrow in Furness, United Kingdom
- support@kateskates.co.uk
- www.kateskates.co.uk
4.4
Excellent
837 reviews
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Hasn’t replied to negative reviews
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Good customer experience
Item was delivered quickly and in plain packaging (handy when ordering xmas gifts 🙂). Site also had a good range of styles/sizes.
10 November 2023
Quick and easy delivery with some old…
Quick and easy delivery with some old gold which is hard to find these days
8 November 2023
Ordered two pairs Heelys for my…
Ordered two pairs Heelys for my grandchildren for Christmas. Absolutely thrilled with them.
7 November 2023
Great price
Great price for the item as well as a Halloween discount. Item is as described and my granddaughter will definitely love them.
31 October 2023
Excerpt service
23 October 2023
Urgently needed new skates after a…
Urgently needed new skates after a broken plate. Kate’s Skates were super helpful - they ordered the skates straightaway for next day arrival and called me as soon as they arrived so I had time to set them up before our game. Thank you!
20 October 2023
I just keep going back to Kateskates!
I just keep going back to Kateskates!
Reasonable prices and quick delivery, never mind the crazy good deals you can get when you don’t mind the colour of things like knee pads or helmets.
5 October 2023
Selected a number of items took money for them all. sent out the package, 1 pair of shoes completely missing. Had to contact them to find out what happened and get my money back.
Ordered 2 pairs of shoes and 2 skateboards. the money was taken for all items ordered. When the package was received it had 1 pair of shoes and 2 skateboards, no mention of the other pair of shoes ordered. Only after i contacted the company did they inform me that the other pair of shoes was not in stock and they will issue a refund. I can understand an item not being in stock, but to only refund after i had contacted them should not be the way business is conducted. As soon as an issue is known with an order its surely good practise on behalf of the company to try and inform the customer of this rather than having the customer wait 5 days for delivery and then contact them to find out what happened to get a refund issued. I have worked in retail for a long time and i would not expect a customer to chase an order after delivery for a refund on items that were not in stock without any prior knowledge of where the item is ( which the company clearly had as they didnt send the item ). Mistakes are sometimes made we are only human but accountability for company mistakes should fall on the company to proactively rectify not the customer to chase up.
Used kateskates for many years for many different items. This experience has made me wary of doing so again.
25 September 2023
Brilliant service!!
Brilliant service!!! Amazing product! Arrived sooner than expected! X
11 September 2023
Inability to contact
I have been trying to make contact with for over a week, have sent 2 emails and tried to phone but the number is a dead number. I have a pair of skates 4 months old that are faulty.
5 August 2023
Unprompted review
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