Kates Skates Reviews 

837
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection and quality, often finding rare items. Many people appreciate the reasonable prices and the overall value received. The delivery service is frequently highlighted for its speed, efficiency, and reliable packaging, ensuring items arrive quickly and safely, often exceeding expectations. However, some people were dissatisfied with product quality, encountering issues where items like shoes or belts were faulty, fell apart quickly, or had defects such as appearing pre-glued or having paint issues.

What people talk about most

Product

Users describe positive interactions with the product, often praising the quality of items like shoes and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Price

Customers consistently note positive experiences with price, often highlighting excellent and competitive... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with their purchases, such... See more

Order

Customers had ambiguous experiences with their orders, with some praising fast delivery, even for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spotted some unique trainers on Kate's Skates Amazon store. They didn't offer expedited delivery through Amazon so I ordered through their website instead. Arrived on time and they are a great pair of... See more

Rated 5 out of 5 stars

The product was exactly what I was looking for, at a competitive price. There was clear communication about when I should expect delivery. The product was securely packaged and arrived safely.

Rated 5 out of 5 stars

Delivered within 24 hours even though I asked for 3-5 days of delivery. Shockingly good service. There can be no better experience with an online store than that, especially aware from amazon.

Rated 5 out of 5 stars

Very quick, free delivery, and used a reliable courier. Great store, I'll be back soon!


Company details

  1. #4 of 5 best companies in Skate shop
  2. #339 of 600 best companies in Clothing Shop
  3. #126 of 216 best companies in Shoe shop
  4. #5 of 8 best companies in Skateboard shop
  5. #103 of 134 best companies in Sporting Goods Shop

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

837 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(837)

50 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great purchase, website easy to use and sent out quickly, thank you, would shop again.

12 March 2024
Rated 5 out of 5 stars

Great service

Always a great selection of items and sizes to choose from, prompt dispatch of orders, and timely delivery with Royal Mail.

13 February 2024
Rated 5 out of 5 stars

My nice belt

I had a nice belt that the buckle broke and I searched online and found the exact same one on Kates Skates. It arrived within a couple of days and it's just right except it seems slightly shorter. My other half then pointed out that that the old one was probably stretched by my fat belly. Nice eh? lol

12 February 2024
Rated 1 out of 5 stars

Dirty product. No customer support!

These guys suck. They did fulfill my purchase, but an item was really dirty, it was new (had tags) but it looked like it had been buried in the ground before they sent it to me. I contacted them twice, but there has been no response. It's a shame, they have some cool stuff, but I won't buy from them again

27 November 2023
Rated 5 out of 5 stars

Super fast dispatch

Super fast dispatch and a great product. We emailed to say the item was urgent and it was sent the same day!

29 December 2023
Rated 4 out of 5 stars

Service great

Service great. Your website could do with a bit of a refresh and the tracking wasn't really easy to work out.
But the order arrived as expected and the product was what I ordered and so all good.
Thanks

30 November 2023
Rated 5 out of 5 stars

First time I’ve used the company.. very happy…

First time I’ve used the company but they’d been highly recommended by a hockey player I know. I ordered figure skates for my daughter’s birthday and they are lovely. I had a question and that was answered promptly. I’d have no qualms about purchasing from Kate’s Skates again should I need anything.

29 November 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look