Spoke to Julia today who helped me tremendously to fill in claims form as I’m totally new to Pet Insurance and was given 5 weeks free through our breeder. Unfortunately our little 9 week old puppy dev... See more
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Review summary
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Reviews shaping this summary
Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunatel... See more
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I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
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Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
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Company details
- #1 of 30 best companies in Pet Insurance Company
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.9
Excellent
3k reviews
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I have had Kennel Club Insurance forever! First lab 1970s
I have had Kennel Club Insurance for all my dogs over the years. Never had a problem.
Life has not been kind to me over the last few years having major surgery for cancer and suffering 5 heart attacks.
Im well now but had to give up work. So it has caused severe financial problems.
I have a 11 year old Lab. Ive loved him since he was 8 weeks old. He is the only family I have in Scotland.
Many times I have gone without to feed him and pay his insurance.
I was struggling to pay and I had a personal issue. For a few weeks I have been getting support from a lovely lady called Michelle West. Who was kind patient and said she would do all she could to help my situation. She spoke to her Manager . LIAM. Im in tears writing this because between them they have resolved the issue.
When life is not kind. People like Michelle and Liam make all the difference. All the staff are so pleasant and courteous. But today I cannot say thank you enough to them especially Liam who made the final decision.
The one thing that has sustained me through all of my issues is my faith.
Miracles do happen on a daily basis and prayers are answered .
These two people are an asset to the company. I will be forever grateful to the good samaratins on the phone that ive never met. Bless them and thank you .
3 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Fiona,
Thank you for taking the time to write such a heartfelt review. Your words genuinely mean a great deal to both Michelle and I.
I'm so sorry to hear about everything you've been through over the past few years, and I'm pleased to hear that you are now doing well. It's also incredibly touching to read about the bond you share with your Labrador and just how much he means to you.
Michelle has been determined to support you throughout, and I'm very pleased that together we were able to find a way forward and take at least one worry away. Sometimes circumstances need a little more understanding and a human conversation, and I'm glad we could provide that when you needed it.
You've placed your trust in Royal Kennel Club Pet Insurance to protect your dogs for many years, and that loyalty means an enormous amount to us.
I'll make sure Michelle sees every word of your lovely review. From both of us, thank you for your incredibly kind comments, and we wish you and your Labrador many more happy times together.
Take care and very best wishes,
Liam
Customer Service Teams
I had to wait for about 3 minutes but…
I had to wait for about 3 minutes but when my call was taken Shane was very helpful.
3 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Susan,
Thank you for taking the time to leave us a 4-star review ⭐️
We're sorry that you had to wait longer than expected to speak with us. We're currently experiencing an exceptionally busy period on our phone lines and really appreciate your patience while we make every effort to reduce our call waiting times.
It's great to hear that once you got through, Shane was able to provide the helpful service you needed. We'll make sure your feedback is shared with him.
Thank you for choosing Royal Kennel Club Pet Insurance. We hope we can make your next experience a 5-star one.
Best wishes,
Liam
Customer Service Teams
Reduction of premiums
I was going to cancel two of my dog’s policies but managed to reduce their premium payments by 50% with the help of a very helpful advisor. Thank you
3 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Linda,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Catherine was able to explore the options available with you and find a solution that worked for you and your two dogs. We're especially pleased that this meant you were able to keep their cover in place at a premium that better suited your circumstances.
We'll make sure your lovely feedback is shared with Catherine, she'll really appreciate knowing she was able to help.
Thank you for continuing to choose Royal Kennel Club Pet Insurance to protect your dogs, and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
I needed some advice about my policy…
I needed some advice about my policy and they were very friendly and helpful. Explained very clearly what the policy was and how I go about claiming etc
29 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Rachel,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that Sharon was able to provide the advice you needed and clearly explain your policy and the claims process. Insurance can sometimes feel like there's a lot to take in, so making sure you come away from the conversation feeling informed and confident is really important to us.
We'll make sure your kind feedback is shared with Sharon, she'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Warm, helpful advisor
Jill was great. Warm, friendly and efficient. My query was dealt with swiftly and I was very satisfied with the service.
1 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Wendy,
Thank you so much for your wonderful 5-star review ⭐️
What lovely feedback for Jill. It's great to hear that her warm and friendly approach, alongside getting your query sorted quickly and efficiently, left you so satisfied with the service you received.
We'll make sure your kind words are shared with Jill, she'll be really pleased to know she made such a positive impression.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Sharon was very helpful,very…
Sharon was very helpful,very professional and sorted my matter immediately for me, excellent at her knowledge
29 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Jane,
Thank you so much for your wonderful 5-star review ⭐️
It's fantastic to hear that Sharon was able to resolve everything for you straight away. Her professionalism and knowledge clearly made a great impression, and we're pleased you received the helpful and efficient service you needed.
We'll make sure your lovely comments are shared with Sharon, she'll really appreciate the recognition.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Excellent
Excellent, very helpful explaining my policy updates and how the changes are implemented.
Thank you.
31 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Susan,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased to hear that everything was explained clearly and that you came away with a good understanding of your policy updates and how the changes would be applied. Insurance changes aren't always straightforward, so making sure you have the information you need is really important to us.
Thank you for choosing Agria Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Great service
Great service
Lorna was professional, understanding and friendly. She explained everything clearly, ensured all my questions were answered and made the whole process much easier.
Thank you for your support
30 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear how much of a difference Lorna made to your experience. Taking the time to listen, explain everything clearly and make sure no questions are left unanswered is exactly the kind of support we want our customers to receive.
We'll make sure your kind words are shared with Lorna, she'll be really pleased to know she helped make the whole process that little bit easier for you.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Helpfully deciphering an insurance claim
Jennifer was very helpful and re-sent an email that I had somehow missed .
She also guided me through the process of getting set up with “ my account “ on line and directed me to the Agria App( all the while keeping a great sense of humour)
Many thanks Jennifer!l
30 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Mrs Law,
Thank you so much for your wonderful 5-star review ⭐️
It sounds like Jennifer managed to get everything back on track for you, from resending the missing email to helping you get set up with My Account and pointing you towards the Agria App. It's especially lovely to hear that she kept her sense of humour throughout and made the whole experience that bit more enjoyable.
We'll make sure your fantastic feedback reaches Jennifer, I'm sure she'll be really pleased to read it.
Thank you for choosing Agria Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi Suzanne,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Charlotte was able to resolve your query straight away and that you were pleased with the communication throughout. Providing clear, efficient support is exactly what we strive for, so it's great to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Charlotte, I'm sure she'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
So glad that you cover third party…
So glad that you cover third party liability without fuss.
23 May 2026
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you for taking the time to leave us a 4-star review ⭐️
We're pleased to hear that our third party liability cover gave you what you were looking for and that arranging it was a straightforward experience. We aim to make choosing the right cover as simple as possible, so it's great to know we've been able to do that for you.
Thank you for choosing Royal Kennel Club Pet Insurance. We hope we can provide you with a 5-star experience in the future.
Best wishes,
Liam
Customer Service Teams
A positive and informative phone call…
A positive and informative phone call today, the person dealing with my queries was very helpful and obtained all the information I needed to know from the call
29 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Paul,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that you had such a positive and informative conversation with our team. It's great to know that all of your questions were answered and that you received the information you needed in a helpful and friendly way.
We'll be sure to share your kind feedback with the colleague who assisted you, I'm sure they'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Excellent Customer experience.
Advisor was kind and knowledgable. She helped me by giving me information I needed to complete a referral form which was far more difficult than necessary. She made time and was a pleasure to talk to.
29 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Lesley,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Andrea provided such a kind and knowledgeable service. Taking the time to help you navigate the referral form and ensuring you had all the information you needed is exactly the level of support we aim to provide, so it's lovely to know she made the process easier for you.
We'll be sure to pass your kind feedback on to Andrea. I'm sure she'll be delighted to hear how much you appreciated her help.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Nothing was too much brother and my…
Nothing was too much brother and my query was sorted straightaway.
29 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Hannah,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Sandra was able to resolve your query straight away and that nothing was too much trouble. Providing helpful, efficient service is exactly what we strive for, so it's great to know you had such a positive experience.
We'll be sure to pass your kind feedback on to Sandra, I'm sure she'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Kai was absolutely outstanding
Kai was absolutely amazing
He was super friendly, genuine and amazingly helpful.
Kai was outstanding in customer service, he was interested in my dog and we chatted about everything from the weather to the beautiful Lake District.
It was an absolute pleasure to speak to such a friendly person.
Kai, is amazing - thank you
28 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi D Parkin,
Thank you so much for your wonderful 5-star review ⭐️
We're absolutely delighted to hear about your experience with Kai. It’s lovely to know that he made you feel so at ease, taking the time to chat with you while also providing the help and support you needed. Building genuine connections with our customers is something we really value, so it's fantastic to hear that your conversation was such a memorable one.
We'll be sure to pass your incredibly kind feedback on to Kai. I'm sure he'll be thrilled to know what a positive impact he had and how much you appreciated his friendly and genuine approach.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Michael was helpful and thorough
Michael was helpful and thorough, a pleasure to deal with .
28 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Mark,
Thank you so much for your wonderful 5-star review ⭐️
We're delighted to hear that Michael provided such helpful and thorough service, and that he was a pleasure to deal with. Delivering a positive experience for our customers is exactly what we strive for, so it's great to know Michael made such a positive impression.
We'll be sure to pass your kind feedback on to Michael, I'm sure he'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
The people at Kennel Club are always…
The people at Kennel Club are always very helpful and in past experience have always paid up in full any claim that we have made. When our previous dog passed away they were very sympathetic
16 May 2026
Reply from Royal Kennel Club Pet Insurance
Hi Mrs Cutler,
Thank you so much for your wonderful 5-star review ⭐️
We really appreciate you taking the time to share your experience. It's lovely to know that you've consistently found our team to be helpful and that your claims have been handled smoothly over the years.
We're also grateful for your kind words about the support you received when your previous dog passed away. We understand how difficult that time can be, and we're pleased that our team was able to provide the care and compassion you needed.
Thank you for choosing Royal Kennel Club Pet Insurance and for placing your trust in us. We wish you and your current dog all the very best.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi Bernardine,
Thank you so much for your wonderful 5-star review ⭐️
We're so pleased to hear that your claim was resolved quickly and smoothly. We know how important it is to receive a prompt outcome when making a claim, so it's great to know we were able to provide the service you expected.
Thank you for choosing Royal Kennel Club Pet Insurance. We really appreciate your support.
Best wishes,
Liam
Customer Service Teams
Excellent and sympathetic service
I was given clear guidance which fully answered all of my questions regarding my ongoing claims for treatment to my dog after I telephoned to notify you that she has now sadly had to be euthanised.
I was treated very sympathetically at what is still a difficult time for our family.
Excellent service as always.
28 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Alan,
Thank you so much for your wonderful 5-star review ⭐️
Firstly, we'd like to say how sorry we are for the loss of your dog. We know how difficult this time must be for you and your family.
It's comforting to know that Zoya was able to provide the guidance you needed with your ongoing claim and support you with compassion during such a difficult conversation. Treating our customers with empathy and understanding, particularly at times like these, is incredibly important to us.
We'll be sure to pass your kind words on to Zoya. I'm sure she'll be touched to know that her support made a difference.
Thank you for choosing Royal Kennel Club Pet Insurance and for placing your trust in us over the years.
Best wishes,
Liam
Customer Service Teams
Compassion and clarity at a time of vulnerability and distress
I needed to contact to enquire about how to claim from 2 vets relating to the same case for my dog (I.e. one vet was out of hours and the other a specialist referral vet). Michael explained everything to me clearly and also picked up on the fact I my self had been in hospital and was potentially vulnerable. He asked if he could do anything to assist in the way Kennels Club engaged with me which is fantastic attention to the Consumer Duty principles. His tone was compassionate, friendly and confident. He’s a credit to his team and company. (And believe me I’ve spoken to many customer service people over the last few days and Michael stands out for getting it right!) Thank you Michael.
27 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Nilofer,
Thank you so much for your wonderful 5-star review ⭐️
Thank you for taking the time to share such thoughtful feedback about your experience with Michael. We're sorry to hear that both you and your dog have been through such a difficult time, and we hope you're both on the road to recovery.
It's wonderful to hear that Michael took the time to explain the claims process clearly and recognised that you may have needed some additional support. Providing compassionate, personalised service is incredibly important to us, and we're pleased that you felt listened to and supported throughout your conversation.
Your comments about Michael's approach and his understanding of your circumstances mean a great deal. We'll be sure to share your feedback with him, and I'm certain he'll be incredibly proud to know the positive impact he had during what was clearly a challenging time.
Thank you for choosing Royal Kennel Club Pet Insurance. We wish you and your dog all the very best.
Best wishes,
Liam
Customer Service Teams
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