Spoke to Julia today who helped me tremendously to fill in claims form as I’m totally new to Pet Insurance and was given 5 weeks free through our breeder. Unfortunately our little 9 week old puppy dev... See more
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Review summary
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Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunatel... See more
Company replied
I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
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Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
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Company details
- #1 of 30 best companies in Pet Insurance Company
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Polite and helpful sorted out my query…
Polite and helpful sorted out my query only issue was hanging on phone 15 mins listening to the same thing over and over do we wish to know when it first started and what was insured the only thing missing was the horses name.
6 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Diana,
Thank you for taking the time to share your feedback.
It's great to hear that once you spoke with our team, your query was handled politely and helpfully and everything was sorted for you.
We're sorry, however, that you had to wait around 15 minutes to get through and found the information played while you were waiting repetitive. We completely understand how frustrating that can become when you're already waiting to speak with someone, and we appreciate you highlighting it.
We're currently experiencing a particularly busy period on our phone lines and are working hard to reduce our waiting times. We'll also take your comments about the hold messaging on board.
Thank you for choosing Royal Kennel Club Pet Insurance and for your patience.
Best wishes,
Liam
Customer Service Teams
Great Customer Service
It was nice to actually speak to a human. Jenny listened, understood what we were after and did everything that she could to assist us. We believe many companies are losing out on good customer service by turning everything to machines. Kennel Club please continue to have human contact. It’s so important.
7 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Darryl,
Thank you so much for your fantastic 5-star review ⭐️
We completely understand what you mean. Sometimes there's simply no substitute for being able to have a conversation with someone who listens, understands what you need and can work with you to find the right way forward.
It's wonderful to hear that Jenny provided exactly that experience and did everything she could to help. The personal, human side of customer service is something we really value, so your comments are particularly appreciated.
We'll make sure your lovely feedback is shared with Jenny, she'll be really pleased to read it.
Thank you for choosing Royal Kennel Club Pet Insurance and for sharing what matters to you.
Best wishes,
Liam
Customer Service Teams
Michelle our call handler was…
Michelle our call handler was excellent, great at her job, very compassionate and I left the conversation with all the information I needed. The call wasn't rushed and made a very stressful time manageable.
7 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Mick,
Thank you so much for your wonderful 5-star review ⭐️
Your comments about Michelle are lovely to read. We know that contacting us can sometimes come at an already stressful or worrying time, so having someone who listens, doesn't rush the conversation and makes sure you have all the information you need can make a real difference.
It's fantastic to hear that Michelle's compassion and support helped make the situation feel more manageable for you. We'll make sure your kind words are shared with her, they'll mean a great deal.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to recognise Michelle's service.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
Short, sweet and very much appreciated! We're really pleased you received such fab service from our team.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to let us know.
Best wishes,
Liam
Customer Service Teams
Insurance question
The person I spoke to was extremely helpful and knowledgeable very satisfied with the information I received
7 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Grace,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that our colleague was able to answer your insurance questions with the knowledge and helpful guidance you needed. Most importantly, we're pleased you came away from the conversation feeling satisfied and well informed.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Straightforward and quick/easy to setup online.
Straightforward and quick/easy to setup online. Good timely communications/confirmation. At ease knowing Blossom is covered for life with a well established insurer.
6 June 2026
Reply from Royal Kennel Club Pet Insurance
Hi Richard,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that getting Blossom's cover set up online was quick and straightforward, and that the communications along the way kept you informed and reassured.
Most importantly, we're pleased that having lifetime cover in place has given you peace of mind knowing Blossom is protected. We hope her policy provides that reassurance for many happy years to come.
Thank you for choosing Royal Kennel Club Pet Insurance to look after Blossom.
Best wishes,
Liam
Customer Service Teams
It was great to speak to an actual…
It was great to speak to an actual person from customer service this morning. Shane answered my questions about a claim clearly and fully. 1st time I have had to call and would not hesitate if needed to contact them again
7 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Sheena,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that your first time contacting us was such a positive experience. Being able to speak to someone directly can be particularly reassuring when you have questions about a claim, and we're pleased Shane took the time to answer everything clearly and fully.
Knowing that you'd feel comfortable contacting us again whenever you need help is a fantastic compliment. We'll make sure your lovely feedback is shared with Shane.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Great customer service
Great customer service. Highly polite and courteous.
So helpful and sympathetic
So helpful and sympathetic. Fully explained everything. Excellent customer service
20 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Vanessa,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that you felt supported and that everything was explained clearly. We know that sometimes the circumstances behind a call can be difficult, so providing not only the information you need but also genuine understanding and compassion is incredibly important to us.
Thank you for recognising the service you received and for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
We're really pleased that the polite and courteous service you received made such a positive impression. Providing a friendly and respectful experience whenever you contact us is incredibly important to our team.
Thank you for choosing Royal Kennel Club Pet Insurance and for your lovely feedback.
Best wishes,
Liam
Customer Service Teams
Excellent service.
Shane was excellent. He answered all our questions, very reassuring. Went the extra mile, and rung us back when he said he would. Brilliant!
6 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your brilliant 5-star review ⭐️
What fantastic feedback for Shane. It's great to hear that he answered all of your questions, provided the reassurance you needed and went that extra mile to help.
We're particularly pleased that Shane followed through on his promise to call you back. Doing what we say we'll do is such an important part of providing a service our customers can rely on.
We'll make sure Shane sees your lovely comments, he'll be really pleased to receive them.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Fabulous service
My conversation with Michelle was comprehensive, professional, informative and comforting. Thank you so much Michelle
5 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi David,
Thank you so much for your wonderful 5-star review ⭐️
What lovely feedback for Michelle. It's great to hear that she was able to provide such a comprehensive and informative service while also making the conversation feel reassuring and comfortable. That combination of knowledge, professionalism and genuine care is exactly the experience we want our customers to have.
We'll make sure your kind words are shared with Michelle, she'll be really pleased to know how much you appreciated her support.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you for taking the time to leave us a review.
We completely understand that it's still early days and you haven't had the opportunity to experience everything your policy has to offer yet.
We hope your policy gives you peace of mind for years to come, knowing that we're here if you ever need us. Hopefully, as you get to know Royal Kennel Club Pet Insurance a little better, we'll have the opportunity to turn those 3 stars into 5! ⭐️
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Excellent service
Excellent service - efficient, personal and professional. Highly recommend.
Perhaps a little more expensive than some others but excellent range of policies that do cover genuine claims quickly and with compassion
5 June 2026
Reply from Royal Kennel Club Pet Insurance
Hi Kirstie,
Thank you so much for your wonderful 5-star review ⭐️
We really appreciate such thoughtful feedback. It's fantastic to hear that you've found our service efficient, personal and professional, and that the range of cover available has given you confidence in choosing Royal Kennel Club Pet Insurance.
We also appreciate your comments around price. We know that value isn't simply about the premium, so it means a great deal to hear that the breadth of cover, alongside your experience of our claims service and the compassion shown by our team, has made Royal Kennel Club Pet Insurance the right choice for you.
Thank you for recommending Royal Kennel Club Pet Insurance and for placing your trust in us.
Best wishes,
Liam
Customer Service Teams
Quick and helpful support
I called to update my dog's insurance policy and spoke with Shane. He was very helpful, understood exactly what I needed, and sorted everything out straight away. Excellent customer service and a great experience. Thank you!
4 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Jacqueline,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Shane quickly understood what you needed and was able to get everything updated for you straight away. Making changes to your policy should feel simple and hassle-free, so we're pleased that was exactly the experience you had.
We'll make sure your lovely feedback reaches Shane, he'll really appreciate knowing that his service made such a positive impression.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
All the information was clear
All the information was clear, and concise. The setting up of a new policy was very easy to do.
The prices of each policy were keen in comparison to other organisations and I feel I now have value for money in a good comprehensive insurance cover.
5 June 2026
Reply from Royal Kennel Club Pet Insurance
Hi Mary,
Thank you so much for your wonderful 5-star review ⭐️
It's fantastic to hear that setting up your new policy was such a straightforward experience and that the information provided helped you make a confident choice about your cover.
We're especially pleased that, after comparing your options, you felt Agria offered both comprehensive cover and good value for money. Having the right protection in place should bring reassurance, and we hope your policy gives you that peace of mind for years to come.
Thank you for choosing Agria Pet Insurance and for sharing your experience with us.
Best wishes,
Liam
Customer Service Teams
Really helpful and efficient with help…
Really helpful and efficient with help and claims
4 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Rachael,
Thank you so much for your wonderful 5-star review ⭐️
It's great to know you've found our team helpful and efficient, particularly when you've needed support with your claims. We know how important it is for things to be handled smoothly when your pet needs care, so your feedback means a lot to us.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to share your experience.
Best wishes,
Liam
Customer Service Teams
Shane was incredibly friendly and…
Shane was incredibly friendly and helpful. The best customer service experience I have had in a long time.
4 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your wonderful 5-star review ⭐️
What fantastic feedback for Shane. Being described as the best customer service experience you've had in a long time is a huge compliment, and it's great to know his friendly and helpful approach made such a strong impression.
We'll make sure your lovely comments are shared with Shane, I'm sure he'll be incredibly pleased to receive them.
Thank you for choosing Royal Kennel Club Pet Insurance and for taking the time to recognise Shane's service.
Best wishes,
Liam
Customer Service Teams
Reply from Royal Kennel Club Pet Insurance
Hi Kathryn,
Thank you so much for your wonderful 5-star review ⭐️
It's lovely to hear that you received a kind and straightforward service from our team. Sometimes keeping things simple and making sure you feel well looked after is exactly what's needed.
Thank you for choosing Royal Kennel Club Pet Insurance and for sharing your experience with us.
Best wishes,
Liam
Customer Service Teams
Shane Miller help me with my problem…
Shane Miller help me with my problem and quickly resolved the issue.
4 August 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hi Robert,
Thank you so much for your wonderful 5-star review ⭐️
It's great to hear that Shane was able to quickly get to the bottom of the problem and resolve everything for you. A quick and straightforward solution can make all the difference when you need our help.
We'll make sure your kind feedback is shared with Shane, he'll really appreciate it.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
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