Royal Kennel Club Pet Insurance Reviews

3,129

•

4.9

Pet Insurance Company

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 985 reviews, reviewers overwhelmingly had a great overall experience with this company. Customers consistently praise the staff for being exceptionally helpful, kind, and deeply empathetic when discussing sensitive pet health concerns. People frequently highlight the outstanding customer service across all calls, noting that advisors always take the extra time to answer questions thoroughly and provide clear guidance. Consumers also deeply appreciate the efficient and prompt handling of insurance claims, stating that the entire procedure provides great peace of mind. Some reviewers were not happy with occasional unexpected delays in reviewing and paying out claims, along with minor difficulties navigating the automated phone systems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their exceptional knowledge, helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting agents who are... See more

Service

Users describe positive interactions with service, highlighting efficient, personal, and professional... See more

Claim

People report positive experiences with claim processes, highlighting prompt payouts and helpful customer... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an overall reassuring and satisfying... See more

Reviews shaping this summary

Spoke to Julia today who helped me tremendously to fill in claims form as I’m totally new to Pet Insurance and was given 5 weeks free through our breeder. Unfortunately our little 9 week old puppy dev... See more

Company replied

Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunatel... See more

Company replied

I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more

Company replied

Company details

#1 of 30 best companies in Pet Insurance Company

Written by the company

The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!

Contact info

First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
03330305030
info@kcinsurance.co.uk
www.kcinsurance.co.uk

4.9

Excellent

3k reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Agria Pet Insurance

agriapet.co.uk

4.8

(13k)

Petplan

www.petplan.co.uk

4.4

(21k)

Animal Friends Insurance

www.animalfriends.co.uk

4.6

(55k)

Vetsure Pet Insurance

vetsure.com

4.8

(1k)

Waggel

www.waggel.co.uk

4.5

(14k)

Napo Pet Insurance

napo.pet

4.5

(5k)

Perfect Pet

www.perfectpetinsurance.co.uk

4.6

(17k)

RSPCA Pet Insurance (UK)

rspca.org.uk/shoponline/petinsurance

4.5

(217)

4.9

All reviews

(3,129)

973 reviews in the last 12 months

Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

May use AI-assist with repliesRead more

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

Jul 23, 2026

Excellent customer service.

Excellent help and information from Wendy.

23 July 2026

Unprompted review

Reply from Royal Kennel Club Pet Insurance

Jul 27, 2026

Hi Martin,

Thank you so much for your wonderful 5-star review ⭐️

We're delighted to hear that Wendy provided you with excellent service and the information you needed. Delivering helpful, knowledgeable support is something we take great pride in, so it's fantastic to know you had such a positive experience.

We'll be sure to pass your kind feedback on to Wendy, I'm sure it will mean a lot to her.

Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.

Best wishes,

Liam
Customer Service Teams

Jul 23, 2026

Great support!

Michelle was very helpful and supportive during a worrying time with my pet

23 July 2026

Unprompted review

Reply from Royal Kennel Club Pet Insurance

Jul 27, 2026

Hi Simon,

Thank you so much for your wonderful 5-star review ⭐️

We're delighted to hear that Michelle was able to provide such helpful and supportive service during what must have been a worrying time with your pet. We know how important it is to have someone you can rely on when you need reassurance, so it's wonderful to know Michelle made a positive difference.

We'll be sure to pass your kind feedback on to Michelle, I'm sure it will mean a lot to her.

Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.

Best wishes,

Liam
Customer Service Teams

Jul 22, 2026

Absolutely fantastic team work

Absolutely fantastic team work
Kerry and Alicia were outstanding
They both were efficient and kept me in the loop throughout my claim for our beautiful girl Poppy the Miniature Schnauzer
I would definitely recommend being insured with Agria Kennel Club

22 July 2026

Unprompted review

Reply from Royal Kennel Club Pet Insurance

Jul 27, 2026

Hi Bev,

Thank you so much for your wonderful 5-star review ⭐️

We're delighted to hear that Kerry and Alicia provided such outstanding support throughout Poppy's claim. Keeping our customers informed every step of the way is so important to us, especially during what can be a worrying time, so it's fantastic to know they kept you updated and made the process as smooth as possible.

We'll be sure to pass your kind feedback on to Kerry and Alicia, I'm sure it will mean a great deal to them.

Thank you for your recommendation and for choosing Royal Kennel Club Pet Insurance. We hope Poppy is doing well and wish her all the very best.

Best wishes,

Liam
Customer Service Teams

Jul 22, 2026

Efficient

Efficient, polite and friendly service from Sharon, the person on the phone dealing with my situation

22 July 2026

Unprompted review

Reply from Royal Kennel Club Pet Insurance

Jul 27, 2026

Hi Ellen,

Thank you so much for your wonderful 5-star review ⭐️

We're delighted to hear that Sharon provided such efficient, polite and friendly service. It's great to know she was able to help with your situation and make the experience a positive one.

We'll be sure to pass your kind feedback on to Sharon, I'm sure it will mean a lot to her.

Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.

Best wishes,

Liam
Customer Service Teams

Jul 22, 2026

Andrea is such a lovely and friendly…

Andrea is such a lovely and friendly advisor. She took the time to talk to me and to sympathise with my little dogs issue. Just nice to have a chat and not be rushed off the phone. Thank you Andrea :) x

22 July 2026

Unprompted review

Reply from Royal Kennel Club Pet Insurance

Jul 27, 2026

Hi Nicki,

Thank you so much for your wonderful 5-star review ⭐️

We're delighted to hear that Andrea made such a positive impression. We know that when you're worried about your pet, having someone who takes the time to listen, show genuine empathy and never makes you feel rushed can make all the difference.

We'll be sure to pass your kind feedback on to Andrea, I'm sure it will mean a lot to her.

Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance. We hope your little dog is doing well.

Best wishes,

Liam
Customer Service Teams

Jul 22, 2026

Really helpful

Really helpful. Great customer service.

22 July 2026

Unprompted review

Reply from Royal Kennel Club Pet Insurance

Jul 27, 2026

Hi Katherine,

Thank you so much for your wonderful 5-star review ⭐️

We're delighted to hear that you received such helpful service and enjoyed a great customer service experience. Providing friendly, knowledgeable support is something we take great pride in, so it's wonderful to know we delivered that for you.

We'll be sure to pass your kind feedback on to the representative who supported you, it will be very much appreciated.

Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.

Best wishes,

Liam
Customer Service Teams

Jul 21, 2026

I've just trusted the Kennel club and…

I've just trusted the Kennel club and the price was very good .

22 May 2026

Reply from Royal Kennel Club Pet Insurance

Jul 27, 2026

Hi Pat,

Thank you so much for your wonderful 5-star review ⭐️

We're delighted to hear that you chose Royal Kennel Club Pet Insurance and that you found our cover to be competitively priced. Trust is incredibly important when choosing pet insurance, so it means a great deal to know you placed your confidence in us.

Thank you for taking the time to share your experience. We really appreciate your support and look forward to being there for you and your pet whenever you need us.

Best wishes,

Liam
Customer Service Teams

Jul 21, 2026

No quibbling

No quibbling, payment prompt

22 May 2026

Reply from Royal Kennel Club Pet Insurance

Jul 27, 2026

Hi Sue,

Thank you so much for your wonderful 5-star review ⭐️

We're delighted to hear that your claim was handled promptly and without any fuss. We know how important it is for claims to be processed efficiently, so it's fantastic to know you had such a positive experience.

We'll be sure to pass your kind feedback on to the team involved, it will be very much appreciated.

Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.

Best wishes,

Liam
Customer Service Teams

Jul 21, 2026

Friendly and professional

Spoke to Shane after having an issue when trying to register for my free insurance. Phone was answered quickly and he dealt with it in a very friendly and professional manner and the issue was resolved in a few minutes

21 July 2026

Unprompted review

Reply from Royal Kennel Club Pet Insurance

Jul 27, 2026

Hi Paul,

Thank you so much for your wonderful 5-star review ⭐️

We're delighted to hear that Shane was able to resolve the issue you experienced while registering for your free insurance. It's great to know your call was answered quickly and that Shane provided such friendly and professional service, getting everything sorted in just a few minutes.

We'll be sure to pass your kind feedback on to Shane, I'm sure it will mean a lot to him.

Thank you for taking the time to share your experience and for choosing Royal Kennel Club Pet Insurance.

Best wishes,

Liam
Customer Service Teams

Jul 21, 2026

Call handler was very helpful, clear about process and empathetic about our situation.

20 July 2026

Unprompted review

Reply from Royal Kennel Club Pet Insurance

Jul 21, 2026

Hello SA

I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.

I’ll pass your feedback to the team. I know they’ll be delighted.

Please let us know if we can be of any further assistance.

Kind regards
Shane
Customer Service Team

Jul 20, 2026

Policy renewal oltions

I spoke to Carol today about my policy renewal options Carol was very helpful and clear about my options as well as being very cheerful .. thank you Carol

20 July 2026

Unprompted review

Reply from Royal Kennel Club Pet Insurance

Jul 21, 2026

Hello Sally Doughty

I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to Carol. I know she’ll be delighted.

If you have any further queries, please don’t hesitate to contact us.

Kind regards
Shane
Customer Service Team

Jul 20, 2026

Friendly, empathetic service from your customer service personnel.

7 May 2026

Reply from Royal Kennel Club Pet Insurance

Jul 17, 2026

Hello Valerie

Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. Wendy and Zoya will really appreciate your feedback.

If you have any questions in the future, please don't hesitate to contact us.

Kind regards
Shane
Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look