Spoke to Julia today who helped me tremendously to fill in claims form as I’m totally new to Pet Insurance and was given 5 weeks free through our breeder. Unfortunately our little 9 week old puppy dev... See more
Company replied
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Review summary
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Reviews shaping this summary
Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunatel... See more
Company replied
I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
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Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
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Company details
- #1 of 30 best companies in Pet Insurance Company
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.8
Excellent
3k reviews
Asks customers to review
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Reply from Royal Kennel Club Pet Insurance
Hello Sandra cumbria
I’m so happy to see you’ve given us a 5-star review! I’ll pass your comments to the team. I know they’ll be delighted.
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
I'm so glad that we went with Kennel…
I'm so glad that we went with Kennel Club. Our dog Loki ate something foreign and had to be rushed to the emergency vets for scans/xrays and ultimately an operation to remove it. He stayed over night twice and different vets then was referred to a daytime vets and subsequently our normal vet from there. Kennel Club have dealt with eveything and given me details informaion about all the claims, excess, deposits etc. Even checking in on Loki's wellbeing.
15 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Vicki Marie Donovan
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Michael is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Amazing advice
Amazing advice. Shane was so polite and answered our questions with expert advice. He put us at ease in a difficult situation as we were on our way for emergency care for our dog
15 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Dawn Barker
I’m so happy to see you’ve given me a 5-star review!
If you have any further queries, please don’t hesitate to contact us.
Kind regards
Shane
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Gail Crewdson
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Was kept informed through out the claim.
Used the app to make my claim. All very straight forward with clear questions and the facility to upload documents such as vet bills and medical history. I was messaged and e mailed with updates of the claim at very stage. It was agreed and paid within a matter of days. Very professional service. Thank you.
14 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello sophie lawrence
Thank you so much for taking the time to leave us such a positive review. I’m so glad to hear you found Jennifer professional. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Mrs. Susanne Collier
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave a positive review.
I’ll pass your feedback to the team. I know they’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
Shane was very friendly and helpful
Shane was very friendly and helpful, providing specific and comprehensive advice, so I knew exactly what I needed to do for my enquiry.
14 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Louise,
Thank you so much for your positive feedback regarding your recent experience with Shane.
I will ensure the Shane is aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
Jenny was a wonderful representative
Jenny was a wonderful representative, who listened to my issues, understood and came back with great alternative options.
Jenny was very clear with explaining and helpful in talking everything through. Great customer service.
14 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Chloe B
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found Jenny's services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
Reporting an impending claim.
Once I got through all the tedious online checks I got through to Jennifer Addley who was a delight to speak to. She was very understanding and efficient. I would rate her highly!
13 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Graham Wood,
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Jennifer, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Stella
Customer Service Team
Very good for working out the best…
Very good for working out the best policy for my dogs needs, covering all the bases and outcomes.
14 May 2026
Reply from Royal Kennel Club Pet Insurance
Hello Thomas Nisbet,
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Stella
Customer Service Team
Very lovely helpful lady
Very lovely helpful lady, and answered all our questions, which made us feel at ease
13 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Marie Jennings,
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Stella
Customer Service Team
Excellent service
Always treated as a valued customer and "part of the family" very helpful and supportive. I value the interest and concern shown for my pets and empathy for me as the owner.
A very reassuring and positive experience which is always welcome when dealing with pet issues.
Thank You Jill Rogers
13 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Bev,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found Jill's services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
Easy to get through to talk to someone
Easy to get through to talk to someone. Shane was helpful and able to deal with my request competently. Thank you.
13 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Thomas Barrett,
Thank you so much for your positive feedback regarding your recent experience with Shane.
I will ensure that Shane is aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Stella
Customer Service Team
I called to regarding my policy after…
I called to regarding my policy after my pet died. They were incredibly helpful and sincerely empathetic. The call handler anticipated my needs and provided additional information which was helpful to me. People and Pet focussed. I wouldn't hesitate to recommend them.
13 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello C Hicky,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly, especially during such a sad time. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
Definitely the best insurance cover in the UK
I have 4 dogs insured with KC Insurance and I am confident that they provide the best cover available in the UK. Easy to contact on the phone, straight forward to make a claim, very good in every way.
12 July 2026
Reply from Royal Kennel Club Pet Insurance
Hello Nicole Rossa
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
I can't believe how helpful the lady I…
I can't believe how helpful the lady I talked to was. She guided me through everything which took a while as I wasn't that good with computers. She was amazing and very patient with me. We got there in the end , without her help and knowledge I wouldn't have been able to put my claim in. Thank you so very much.
10 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Pauline Pratt
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
short queueing
short queueing to get through to a real Agent, easy process to update address
10 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello James Noakes
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
My beautiful minature snautzer puppy…
My beautiful minature snautzer puppy came kennel club registered with 6 weeks free insurance , unfortunately during this time she became terminally ill and had to be put to sleep ,it was a very upsetting time and the kennel club insurance paid just over half the vets bill which helped enormously, I thought there would be a catch as it was free but they were very sympathetic and payment was prompt.
11 May 2026
Reply from Royal Kennel Club Pet Insurance
Hello Deborah Wheeler
Thank you so much for your positive feedback regarding your recent experience with us, I am glad to hear that you have found our services helpful at such a difficult time.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Really helpful support on the phone /…
Really helpful support on the phone / couldn’t have wished for more
10 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Chris
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Any claims wee processed very quickly
Any claims wee processed very quickly. Staff I dealt with were very polite and understanding, which is important when you are worried about your pet.
3 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello VALERIE SADDINGTON
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
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