Spoke to Julia today who helped me tremendously to fill in claims form as I’m totally new to Pet Insurance and was given 5 weeks free through our breeder. Unfortunately our little 9 week old puppy dev... See more
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Review summary
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Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunatel... See more
Company replied
I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
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Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
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Company details
- #1 of 30 best companies in Pet Insurance Company
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.8
Excellent
3k reviews
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Carol was very professional
Carol was very professional, polite, informed and helpful. Prepared to listen! Overall a very positive experience!
30 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Andrew Thompson
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Carol is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Excellent customer service with help…
Excellent customer service with help changing home address and updating details on policy account. So super helpful and efficient. Thank You
30 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Imelda
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very clear advice and rapid
Very clear advice and rapid. Answered the questions. Great service!
29 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Sandra Barber
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Jenny was absolutely brilliant
Jenny was absolutely brilliant; incredibly informative, patient, and personable. I've had to cancel my renewal due to the price but Jenny explored other options and gave me really balanced and useful information even when it was clear I had to cancel - if superb customer service alone could've kept me then she'd have done it.
29 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Alice
I am so pleased to hear that you have had a 5 star experience with Jenny. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Excellent- very helpful indeed.
29 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello CEB
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
First time of submitting invoice…
First time of submitting invoice electronically. Michael was so patient and talked me through each move. I am 79 years of age and try to keep up with the times but sometimes need a little help. Thank you.
29 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Barbara,
It is so wonderful to get your positive feedback ⭐
We are so happy to hear that you have had a lovely experience with Michael, he will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
I have always found that the advisers…
I have always found that the advisers are very easy to talk too, and today was no exception. Tabitha answered all my questions, gave advice and updated per details. She really helped to make a stressful situation more manageable
27 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Val,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Tabitha and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Jill was very quick to understand the…
Jill was very quick to understand the request and then out of her way to check extra information, help move claims on and sort a discount on my renewal all whilst being lovely. Could not ask for more.
27 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Sarah,
It is so wonderful to get your positive feedback and 5 stars! ⭐
We are so happy to hear that you have had a lovely experience with Jill, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Straightforward to upgrade Sparkie’s…
Straightforward to upgrade Sparkie’s policy. Great customer service 😊
27 April 2026
Reply from Royal Kennel Club Pet Insurance
Hello Carolyn,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
The Kennel club insurance has been…
The Kennel club insurance has been amazing to deal with . We had to make a claim when our puppy was really young and they dealt with it swiftly and were great communicators throughout
27 April 2026
Reply from Royal Kennel Club Pet Insurance
Hello Jenny,
Thank you so much for your positive feedback regarding your claims experience with us ⭐
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
All good :)
Shave was great, knowledgeable and informative and got our questions answered.
26 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Elaine,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Shane and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Shane was very helpful and shared an…
Shane was very helpful and shared an out of useful information . Police friendly professional , would like yo deal with lure people like this
23 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Louise,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to Shane and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Happy Customer
Today I spoke to Michelle regarding submitting a pet claim. Michelle spoke clearly, introduced herself, was calm and respectful. She was extremely helpful. In fact, I felt she went above and beyond to be helpful, which is rare in current times.
As I was not fully prepared for and did not want to take up Michelle's time. I requested I would ring her back when I had more information. She said she would give me a call back and she did. I could not be more satisfied with my experience today. Thank you, Michelle.
25 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Maggie,
It is so wonderful to get your positive feedback and 5 star review! ⭐
We are so happy to hear that you have had a lovely experience with Michelle, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Our dogs health is there priority any…
Our dogs health is there priority any issues are delt with out any fuss excellent company
18 April 2026
Reply from Royal Kennel Club Pet Insurance
Hello Paul,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Great service, postcode levy policy is flawed be aware
Firstly, Shane who dealt with my call today, gets a 5 star. He was excellent.
However, RKC policy for charging based on postcode regardless of circumstances. In my case the vet charge more in my new post code area. Fair enough.
The fact I haven’t changed my vet, have no intention of changing my vet of 25+ years or the fact that RKC can see I haven't changed the vets I've always used for made no difference.
Consequently, RKC increased my monthly premium by over 20%. That gets a 1 star.
I understand the policy.
But if the post code changes but the vet remains the same. The justification given to make the levy does not exist.
On that basis, t seems more than a little unjust to apply the levy anyway.
I would have thought a company of the Kennel clubs stature would trear their customers better. Sadly, it seems they're just another insurance company.
24 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Andy B
Thank you for taking the time to leave your review.
We're really pleased to hear that Shane provided you with excellent service. We'll make sure your kind comments are shared with him, as we know he'll appreciate the recognition.
We're sorry to hear of your disappointment regarding the change to your premium following your change of address. We completely understand why this has been frustrating, particularly as you've remained with the same veterinary practice for many years.
Our premiums are calculated using a range of factors, including postcode, which is why a change of address can affect the cost of cover even when your chosen vet remains the same.
We genuinely appreciate you sharing your feedback, as comments like yours help us understand how our pricing approach is perceived by our customers. We're also delighted that, despite your concerns with the policy, the service you received from
Shane made such a positive impression.
Kind regards
Kerry
Customer Service Team
Shane was very helpful and explained…
Shane was very helpful and explained very clearly the steps involved in our claim and how it would work. He was very helpful and friendly on the call. Thank you!
24 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Camilla,
I am so pleased to hear that you have had a 5 star experience with Shane!
We all really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Shane was very polite and courteous in…
Shane was very polite and courteous in dealing with my query.
24 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Caren,
I am so pleased to hear that you have had a 5 star experience with Shane!
We all really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Nicola was a great help
Spoke with Nicola who was very helpful and knowledgeable -having never done this before- she talked us through what we needed to do in order to go ahead with a claim
Great customer service
22 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Sharron,
It is so wonderful to get your positive feedback.
We are so happy to hear that you have had a lovely experience with Nicola, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Great contact
Great contact. But I still have not received my new policy by email.
Regards
23 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello James,
I am so happy to see that you’ve given us a 5 star review! ⭐
I have re-issued a copy of your renewal documents but if you have any further queries, please do not hesitate to contact us on 03330 30 1 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Riina was polite and pleasant
Riina was polite and pleasant from beginning to end and was very helpful with my query. I got all the information I needed and she was very knowledgeable about the next steps so I know what to expect. Nothing was too much trouble.
23 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Rob,
It is so wonderful to get your positive feedback.
We are so happy to hear that you have had a lovely experience with Riina, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
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