Spoke to Julia today who helped me tremendously to fill in claims form as I’m totally new to Pet Insurance and was given 5 weeks free through our breeder. Unfortunately our little 9 week old puppy dev... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Judith helped me trace my policy which i had mislaid in my computer files and was very empathetic. She then e mailed me a copy. Very professional very kind which was helpful as I had just unfortunatel... See more
Company replied
I phoned to discuss the renewal on my dogs policy. Catherine was very helpful, listened to my thoughts & concerns. She explained that a different policy might fit my needs better, answered all my... See more
Company replied
Unfortunately I had to call Kennel Club Pet Insurance today, to notify them we have said our final goodbyes to our dear dog. I was treated with care and compassion throughout the whole encounter and C... See more
Company replied
Company details
- #1 of 30 best companies in Pet Insurance Company
Written by the company
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contact info
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, United Kingdom
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Any claims wee processed very quickly
Any claims wee processed very quickly. Staff I dealt with were very polite and understanding, which is important when you are worried about your pet.
3 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello VALERIE SADDINGTON
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Very helpful
Very helpful, understood our query and sorted it quickly and efficiently
9 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello John Digby
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Call was answered quickly,
Call was answered quickly,
my query was dealt with efficiently in one informative conversation,
excellent !
9 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello J A Collier
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Mrs K Wegg,
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Stella
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Tracy Beamand,
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Stella
Customer Service Team
Brilliant customer service from Andrea…
Brilliant customer service from Andrea she was very helpful, friendly and informative
Thank you
7 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Georgina Beddow,
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found Andrea's services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Stella
Customer Service Team
Great service
I have now needed to phone the company on two occasions for advice, both times receiving excellent service. Charlotte who I spoke to today was friendly, polite and informative and was able to answer all my questions to my complete satisfaction.
7 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Karen Elvans,
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with Charlotte, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Stella
Customer Service Team
I have been with the Kennel Club for…
I have been with the Kennel Club for many years and always find them easy to deal with.
30 April 2026
Reply from Royal Kennel Club Pet Insurance
Hello Mark Earle
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Very knowledgeable
Lorna was, super helpful and very knowledgeable and able to answer my query in full.
6 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Amanda Mitchell
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to Lorna and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Great customer service
I needed to make a couple of amendments to my policy and this was done by Jenny quickly and accurately. She was extremely helpful at all times and ensured I was happy with everything. Customer service at its best!
6 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello customer Phil
I am so pleased to hear that you have had a 5 star experience with Jenny. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Victoria Dolin
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Reply from Royal Kennel Club Pet Insurance
Hello Cynthia Wilkinson
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
Ready to help
Always ready to give you the information required caring and sympathetic
3 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello James Farley
Wonderful to get your positive feedback. We are so happy to hear that you have had a lovely experience with us. The team will really appreciate your feedback.
If you have any questions in the future regarding your policy please don't hesitate to contact me.
Kind regards
Kerry
Customer Service Team
Claiming for the first time
Called several times today to discuss a new and quickly evolving claim and was treated with respect and patience each time, knowledgable
and reassuring customer service, thankyou for you kindness and patience at a difficult time
3 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Rhona Addison-Smyth
I am so pleased to hear that you have had a 5 star experience with us. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
An asset to the company.
I got myself worried as I accidentally cancelled the monthly payments. I have been dealing with my elderly mom, who has dementia. I'm running around a lot and was cancelling stuff online. Thankfully the company sent me emails. I rang this morning and the lady was so understanding bless her. I spoke about my situation and she helped me to sort it all out. She is an asset to your team in customer service. Thank you once again.
3 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Jay
Thank you so much for taking the time to leave us such a positive review. I am so glad to hear that you have found our services helpful and friendly. We are sure that you will continue to experience our fantastic service when you need us.
Please do let me know if you have any questions in the future and we will be happy to assist.
Kind regards
Kerry
Customer Service Team
Absolutely brilliant service
Absolutely brilliant service, Adam was so professional & very caring, thank you so much for the help etc you gave to today it’s so very much appreciated 🥰
3 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Lesley Mccourt
I am so pleased to hear that you have had a 5 star experience with Adam. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Jenny was very patient and took her…
Jenny was very patient and took her time to understand- then gave me great support in what to do next- she followed up with an email to ensure I had everything to make a claim.
Thankyou Jenny
1 July 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Dan Daly
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Jenny is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Customer service was very helpfull when…
Customer service was very helpfull when i cald two sort out the misstake out that i had on papper work
4 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello James Baird
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Spoke with the lovely Michael about my…
Spoke with the lovely Michael about my dogs potential alapecia he was helpful and reassuring very professional
30 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Jordan Mackay
Thank you so much for taking the time to leave us a positive review. I’m so glad to hear you found Michael helpful and professional. We’re sure you’ll continue to experience our fantastic service when you need us.
Please let us know if you have any questions in future and we’ll be happy to help.
Kind regards
Shane
Customer Service Team
Very helpful/ professional/ great…
Very helpful/ professional/ great advice and very patient .
30 June 2026
Unprompted review
Reply from Royal Kennel Club Pet Insurance
Hello Carolann Mclaughlin
I’m so pleased to hear you had a 5-star experience with us. We really appreciate the time you’ve taken to leave such a positive review.
I’ll pass your feedback to Michelle. I know she’ll be delighted.
Please let us know if we can be of any further assistance.
Kind regards
Shane
Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.