KCOM Reviews 74

When I first used KCOM, circa 12 years ago, and became one of their first Lightstream customers- in my area - they were a good company to deal with. Service, pricing and reliability was excellent. However their purchase by the Australian investment company changed them in character and they took a turn for the worse. Having been hoodwinked into a multiyear contract with built in price increases I was trapped by their corporate greed. When aware that there were new competitors in the Hull area I was prevented from moving to a lower price option. Finally when my contract ended KCOM were difficult to deal with and the close out process clunky in extremis. Im sure their are some good people left at KCOM but as the parent company has put KCOM up for sale its appears more uncertainly is due to hit the trapped, in contract ,customers. Good - lower price alternatives now exist - where none did previously. KCOM are toxic. Stay away.

💩CON provides the most useless expensive unreliable and rubbish Broadband service in this country as they have been a MONOPOLY in Hull since 1904 but sadly for them that's over as BT is coming into Hull so if you use 💩CONs LIGHTSTREAM BROADBAND SERVICE then for half of the price you pay for that you can get BTs 1GB FULL FIBRE BROADBAND and save yourself a fortune on everything else you have so what do you do it's simple! Call 📞 BT on 0800800150 and place a lovely little CEASE ORDER then BT will get your number off 💩CON and OPENREACH installs you a bran new line and you never use 💩 CON again so don't 😉 phone them informing them you are leaving you don't have to just ignore the ignorant fools so go ahead sign up with BT saving yourself a bloody fortune and stuff 💩CON you will never ever use their KRAPPY OVERPRICED UNRELIABLE SERVICE AGAIN!!

Absolutely disgusting provider. I have more respect for Lockheed Martin than this glorified borderline criminal organisation mascarading as a "company". Monopolising the area and using: "You don't like it? Tough." Tactics against the customer is absolutely vile. Stuck with 0.5mbps download speeds and when you try to actually give them MORE money (because you're given no other options) by trying to access one of their discounted packages, they refuse. Saying they only offer that to new customers so they look like their business is growing on paper, despite every consumer sharing the same justified frustration and dissatisfaction for their horrible services. Guess this is what I deserve for being a loyal customer. (Not that I have any choice)

Received a marketing phone call from Danny in August offering us £34pm Internet & landline. Speeds of 300 or more. New router from Amazon eero6+ will send signal all through the house. Give them a month or two to sort out the direct debit. Week later eero 6+ arrived signal does not reach the dining room, kitchen, front security door bell camera or even the bey in the lounge. As for upstairs forget it! Telephoned Kcom 17/9/25 @10am. 1st Amy was very excited to tell me the Internet was reaching the house! Then put onto Ellie who tells me that engineers will check everything remotely!!! Have not heard back. But direct debit 15/8 £40.66 15/9 £40.66 15/10 £40.49 then 17/11 £51.99!! Spoke to James 20/11 @12.20 tells me they have charged me twice for the landline but they will credit my kcom account not a refund. Also my contract according to James is for £39.99 pm. He said they would have to listen to the phone conversation with Danny. I even helped with the date but have not heard back. I raised the point about reception in my house for £5.00 extra a month I can have a second eero! My friend in Newport had the same deal as me in August & has a second eero free!!

Totally useless
Contacted them regarding a house move.
Gentleman who answered the phone struggled with English. Said we need to fill out a house move form. And that they will send via email or text. Days later never turned up. Phoned again same gentleman. Again struggled to understand us. Sends the form again which we received. We fill it out. Send it back. Almost 2 weeks later heard nothing calls them back same gentleman. Again was frustrating trying to explain. Took 30 minutes to explain the new house doesn't have any fiber cable coming into the property. Only grey service head outside. He kept on saying our service has already been transferred and should be working.. How? We have no cable within the property. Then spends 15 mins asking me to check lights on router.. Trying to explain there isn't a cable so pointless exercise. This went on a further 10 minutes until he realised what I was telling him. Now we have to wait over 2 week's for installation.. Worst experience I've ever had

This is OFFICAL BT CAN NOW OFFER SERVICE ANYWHERE IN THE HULL AREA SO 💩 CON will loose thousands of customers as they are too expensive and their service is rotten rubbish! So phone BT ON 0800800150 PLACE A CEASE ORDER SIGN UP WITH BT AND SAVE YOURSELF A FORTUNE SO DO IT NOW 👍!

Left Kcom in March 2025 for a much cheaper provider. Kcon still charged me for a full month although they were notified in plenty of time that my switchover date was two thirds of the way through a month. Emailed and got a garbled response from someone who had no idea what they were talking about. Checked my account and another bill for another month had been generated. Emailed again and informed them I'd cancelled my DD before they steal from me again. Their response this time acknowledged their mistake and confirmed a refund will be sent in the form of a cheque. Emailed again over a month later to chase the cheque. They confirmed they will again post the cheque. As of the date of this email, 6 May, still no cheque! I will email yet again. Their incompetence astounds me.

I had a fault occur on my landline and after multiple "engineer" vists they still could not fix the fault and so moved me over voip which I did not want. Well thanks for all you've done kcon.

Disgusting company. My mum is elderly and as had a awful experience with these cowboys. She joined kacom on a 24 month contract. She had problems from the start especially with her landline which she uses all the time. Nothing was done to rectify the issue after hours of calls to kacom. Mum left and went back to her previous broadband provider. And funny enough her landline and broadband are working perfectly. Now kacom are harassing and threatening my mum for nearly £500.

2 Year contract, if you let it slip you will be billed so my advice, stay on top of your dates
Spoke with Phil ( self-proclaimed eldest man in the team ) what a pleasure to talk to.
Very knowledgeable and attentive to my concerns.
Renewed again for another 2 years, in my Role I need reliability from my ISP and
when all’s said and done, I can’t recall the last time my service had an outage.
Very Pleased with my service,

We left KCOM in November '24 due to poor performance and high bills. At the time of cancellation, our 24 month contract was up, and we requested a final bill. Nearly 3 months later, no final bill but several threatening default collection emails. Including 1 today. This incompetence is beyond a joke. Will be reporting to the ombudsman.

Do not ever go with kcom internet always off when you ring them they put it on for 1 hour or so ?then off iv been with them for 3 .months Never again

VOIP has worked for about 2 of the 7 months since fibre was fitted last June (2024). Its the only phone we have ( I am 81 my wife is 76). We are being charged £10 a month for it !!!
I have complained dozens of times but have now given up. Like your other posts, I have been threatened with bills of £240 if the fault is mine or we are not in when an engineer arrives. The last time we waited all day for an engineer. He never turned up and they had no recollection of us requesting one. (so much for recording telephone conversations!!).
Utterly disgusted. OFCOM should close them down and give other companies a chance.

Rubbish company I suspect they know they are going bust so don't really care any more. I left and joined connexin £25 month 1000mb but kcom still Bill me even tho I left.

Our home phone line isn't working and they cant access it without speaking to the account holder? WHY. I am not asking for any personal details, we pay for a line that isn't working, just being awkward . This isn't the first time this line has been broken but we still get charged for it

Poor Internet quality no service avoid avoid avoid

been with KCOM for years. had issues in the past.
an engineer came to change landline from copper to fast fibre. That went ok, when I tried phone the 1571 and the 1471 did not work. Rang KCOM and was told that because of switchover 1571 and 1471 not available, but would be soon. am not at all happy as I need my message minder and my 1471. have put in a complaint via the person I spoke to on the phone but know from past experience that this will not happen or if it does will be waiting a long time. the online complaints forms are ridiculous the way they are worded, hence the verbal complaint as above. When I ask to speak to someone in charge no one is ever available. I believe there is no overall person in control in what is happening. When you get through the staff are polite but they are only a good as how they are trained. I would not have agreed to the change over if I knew I was going to lose these vital services.

Total lack of understanding..I have been with Kcom for as long as the name has been, previously KIngston Communications, when we first moved into our present home, in 1986, I could not fault them, you spoke to a call taker and they refered to you as your first name, who was then employed by KC, always on hand to help then comes along good old broadband (dial up), onto the present day, the problems started when they went over head on poles, (even though I had had problems over the long period, before hand,and was sorted), I reported that the cable was rubbing against a pole installed by connexion and think that it had stretched, they said they will get the engineers to look at it (connexion would have noticed that they would impede the cable where they put their pole), the internet was dropping out, even the wifi on my mobile phone was dropping out and Sky was effected, they said there was nothing wrong with their end, never sent an engineer to look at the cables.
In 2023 I closed my business and transfered the phone over to residential, as many friends and family knew the number.
I am now retired and living on my own while my wife is in respite, the energy cap has been increased, cost of energy is going up and god knows what else, I rang Kcom and explained that times are hard and need to cut my bill down by at least half, and was looking at the tarifs available, quickly told that they are for new customers, what about the old ones like me, a veteren of 40 years, nope stood her ground, I said am cancelling as I am out of contract, told me my contract was to the end of December, I disputed this, but a few quid, then proceeded to tell me my contract runs out in December 2025.... er no my contract runs out end of November, siad I had changed from business to residential last November... yes because I could not afford a business line that the business had closed down, never told me about extension of contract, and I never signed a contract renewal. Infact some times Kcom never told you anything and you had to find this out.... I am pleased I am now out of Kcoms hair, attitudes goes with the service, ****

minus one star if it was possible waiting for complaints to be answered.web sight says three days to respond back.i have been waiting 11 days no wonder they get a score of 96 percent of one or two stars. they are robbers and liars.

Many many issues during start up with technicians not turning up threats of extra payment if not at property when they dont arrive anyway. Massive waiting times on cystomer service frequent blackouts and less than helpful troubleshooting. Today another blackout looking at moving to satellite internet.