My experience of using the internet is now faster and cheaper, but it was only by chance I discovered this as I'm still under contract with my current package. I recently found online that it wa... See more
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Review summary
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Reviews shaping this summary
Wednesday 21st October 2026. I was kept up to date from KCOM customer service several times before my appointment date. I also had text messages confirming the appointment the day before. The engin... See more
Company replied
I had a few issues receiving broadband in my sitting room (this was an ongoing problem with my previous provider, BT). I was advised to buy a booster device from Amazon (the customer service adviser... See more
Company replied
Had KCom installed today by 2 engineers (Blake & Ellis). Very quickly and neatly installed which required digging up across my front garden and lifting up some blocked paving. Talked me through settin... See more
Company replied
Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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I spoke to Ryan ( the Scouser )on the…
I spoke to Ryan ( the Scouser )on the phone he helped me set up my eero and my booster, he was extremely helpful, patient and accomodating a credit to the company and a model employee his customer service was fantastic
3 November 2026
Unprompted review
Kev S
Kev S
Brilliant customer service! Very comfortable experience, usually hate workmen in the house but kev s was very friendly and helpful. Would definitely recommend
3 November 2026
Unprompted review
Kev S was brilliant and super friendly
Kev S was brilliant and super friendly. He made sure everything was working efficiently before leaving.
3 November 2026
Unprompted review
💩 CON are now confirmed as the most…
💩 CON are now confirmed as the most expensive useless unreliable phone company 😑 in the country their rip off price and 💩 service that doesn't work is pathetic and they don't send Engineers out to fix faults and their advisers are trained by the ANNE ROBINSON SCHOOL OF RUDENESS! Well don't put up with💩CON anymore call BT on 0800800030 and place a LOVELY LITTLE CEASE ORDER then BT WILL GET YOUR NUMBER OFF💩CON and cancel the shity service and OPENREACH will install a BRAN NEW LINE and don't call crap💩CON to tell them you're 😉 leaving don't even speak to the idiots walk away and SAVE YOURSELF A BLOODY FORTUNE DO IT RIGHT NOW OK! 💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩💩✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽✌🏽
23 August 2026
Unprompted review
Amazing bloke,very friendly and helpful…
Amazing bloke,very friendly and helpful 👌 much appreciated Ali
2 November 2026
Unprompted review
Reply from KCOM
Good afternoon Paul,
Your positive comments mean a lot to us - thank you.
Kind regards, Ella
Very easy to navigate options and good…
Very easy to navigate options and good prices compared to other companies out there
31 October 2026
Unprompted review
Reply from KCOM
Good afternoon Sandra,
We’re grateful for your support and thrilled you’re enjoying our service.
Kind regards, Ella.
Friendly staff over the phone Tony is a…
Friendly staff over the phone Tony is a delight
30 October 2026
Unprompted review
Reply from KCOM
Good afternoon Nathan,
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Rich was fab :)
30 October 2026
Unprompted review
Reply from KCOM
Good afternoon Sarina,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Absolutely polite Kev s was and so was…
Absolutely polite Kev s was and so was his colleague easy to get a long with and very helpful
30 October 2026
Unprompted review
Reply from KCOM
Good afternoon Liam,
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Reply from KCOM
Good afternoon James,
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Ellis and Sam were very professional
Ellis and Sam were very professional. Really polite. Explained everything they were doing and left all as they found it. Couldn't have asked for anything else. Thank you guys
29 October 2026
Unprompted review
Reply from KCOM
Good afternoon Deedee,
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Reply from KCOM
Good afternoon Sam,
We’re grateful for your support and thrilled you’re enjoying our service.
Kind regards, Ella.
Excellent sevice and cat finder to kev…
Excellent sevice and cat finder to kev s and andy …. Nice and very pleasant
29 October 2026
Unprompted review
Reply from KCOM
Good afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
Thanks to Blake and Ellis for the…
Thanks to Blake and Ellis for the brilliant done job guys you are absolutely perfect
28 October 2026
Unprompted review
Reply from KCOM
Good afternoon,
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
Great customer service
James was very helpful, providing great customer service and finding the best deals for me ☺️
28 October 2026
Unprompted review
Reply from KCOM
Good afternoon Naema,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Kev was polite
Kev was polite, really quick and knowledgeable. Thank you 👍🏼
28 October 2026
Unprompted review
Reply from KCOM
Good afternoon,
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Very polite and got the job done 👍
Very polite and got the job done 👍
28 October 2026
Unprompted review
Reply from KCOM
Good afternoon Poppy,
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
5 Star customer service
Kerry has been an absolute legend assisting us with my elderly mothers house move and ensuring everything went as smoothly as we could wish for.
28 October 2026
Unprompted review
Reply from KCOM
Good afternoon Su,
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Kc has made it very simple and easy.
The fact that from the start to the end everything was so simple and easy to understand.
27 October 2026
Unprompted review
Reply from KCOM
Good morning Brian,
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Had new fiber broad band installed…
Had new fiber broad band installed today 8-12 appt call from KCom at 11 saying engineers running late
Jake subcontractor from Sheffield arrived and proceeded to install really nice guy pleasant and efficient did my install and made no mess assisted to set up router so I’m back on line he was a star ⭐️
27 October 2026
Unprompted review
Reply from KCOM
Good morning Trevor,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
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