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Review summary

Created with AI, based on recent reviews

Considering 607 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, politeness, and efficiency, often highlighting their ability to clearly explain issues and resolve problems effectively. The service provided is consistently described as excellent, with many people appreciating the smooth and professional user experience. However, some people were dissatisfied with the quality of work, mentioning issues encountered during installations or incomplete jobs. A few other people also felt that customer service was poor, citing uncommunicated delays, unsatisfactory interactions, and difficulties in resolving issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise engineers for being professional,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the excellent service,... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the professionalism and... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high-quality service, noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had great problems with an unreliable BT internet connection for several months and dreadful interruptions in the last few days. Arrived home and saw an Open Reach van outside the house. Ben Ransome h... See more

Rated 5 out of 5 stars

The engineer arrived on time and was very polite and helpful. He checked multiple things to ensure he found the cause of the problem with our broadband and explained clearly what was wrong and what h... See more

Rated 5 out of 5 stars

Hossain was absolutely brilliant!! He explained that I had old phone terminals that were still connected and slowing down the speed of my broadband connection. He disconnected all old sockets h... See more

Rated 5 out of 5 stars

Our engineer Liam Roberts, installed our new broadband connection professionally and efficiently. He also set up our new broadband hub and explained the hub to us and made sure we were able to conn... See more


Company details

  1. Telecommunications service provider

Written by the company

Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

907 reviews

5-star
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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hossain

Hussain, very polite and efficient, very useful guy

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Stefanos and his colleagues Joshua came…

Stefanos and his colleagues Joshua came in to day they did an amazing job! I have struggled for over a week to get my broadband up and running couple of engineers came in but there was no solution But Stefanos went out of his way to help me and solve the issue! Finally we have WiFi thank you so much Stefanos you are a star

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing. Couldn't fault the member of staff. Think he was called Samuel. Fast efficient and knowledgeable.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Job from Imran at Kelly Group…

While having our broadband updated to fibre, we had Imran from Kelly Group come to carry out the works required. I was so impressed at the fact that despite experiencing technical issues he stuck around until the new system was fully functioning. That kind of mindset is hard to find these days so job well done ✅

20 February 2026
Unprompted review
Rated 1 out of 5 stars

unreliable

unreliable. did not arrive in time that they confirmed twice. I had to call multiple times, and then promises about when the person would arrive broken the whole time. Waited the whole day and no one arrived. Openreach should choose someone else.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Stefanos and Josh visited my property…

Stefanos and Josh visited my property at the Perfect time, he also rang before arriving which was perfect as my internet was down and ring door bell would have been useless. Came in detected the odd problem and even replaced a fixture at no cost to me. Definitely recommend. Thanks again fellas

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Broadband repair for slow download speeds

We had a visit today from an engineeer called Harry to look at a broadband that was only running at approximately half it's rated speed, Harry kept me informed at every stage & resolved the issue to my complete satisfaction, he even went the extra mile by demontrating the expected speeds with his tester at the point where the cable would have plugged into the router.

In addition Harry was very friendly & I'd be very happy if he was allocated to a future install or repair job of mine.

19 February 2026
Unprompted review

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