Had great problems with an unreliable BT internet connection for several months and dreadful interruptions in the last few days. Arrived home and saw an Open Reach van outside the house. Ben Ransome h... See more
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Company details
Written by the company
Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 38 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally. Working across several industries including telecommunications, rail, metro, highways and fleet, and energy, Kelly Group operates nationally with 40+ operational centres and delivers a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group delivers a ‘one-stop solution’ to meet the needs of our clients and their customers.
Contact info
United Kingdom
- 02084240909
- trustpilot@kelly.co.uk
- www.kelly.co.uk
Hossain Was a very friendly and did his…
Hossain Was a very friendly and did his job perfectly.
Charlie Shoesmith came round today and…
Charlie Shoesmith came round today and sorted my broadband out. He was very helpful and explained everything he was doing in a very polite manner.
Very professional
Very professional. Knew what he was doing. Nothing to much trouble and very polite.
Stefanos and his colleagues Joshua came…
Stefanos and his colleagues Joshua came in to day they did an amazing job! I have struggled for over a week to get my broadband up and running couple of engineers came in but there was no solution But Stefanos went out of his way to help me and solve the issue! Finally we have WiFi thank you so much Stefanos you are a star
Charlie Shoesmith helped us bring our…
Charlie Shoesmith helped us bring our broadband back after we were without a connection. Great service
Poor WiFi signal
My engineer was Charlie, he was polite & friendly. Found 3 problems all resolved within an hour
Amazing
Amazing. Couldn't fault the member of staff. Think he was called Samuel. Fast efficient and knowledgeable.
Great Job from Imran at Kelly Group…
While having our broadband updated to fibre, we had Imran from Kelly Group come to carry out the works required. I was so impressed at the fact that despite experiencing technical issues he stuck around until the new system was fully functioning. That kind of mindset is hard to find these days so job well done ✅
Hossain was amazing and spent a lot of…
Hossain was amazing and spent a lot of time sorting out the problem with my broadband. He was polite and very considerate, I'm very grateful.
Engineer review
Hossain was excellent engineer and fixed the problem with my broadband . Thank you very happy !
unreliable
unreliable. did not arrive in time that they confirmed twice. I had to call multiple times, and then promises about when the person would arrive broken the whole time. Waited the whole day and no one arrived. Openreach should choose someone else.
Had some issues with broadband speed…
Had some issues with broadband speed and this was dealt with quickly and professionally. Great service!
Stefanos and Josh visited my property…
Stefanos and Josh visited my property at the Perfect time, he also rang before arriving which was perfect as my internet was down and ring door bell would have been useless. Came in detected the odd problem and even replaced a fixture at no cost to me. Definitely recommend. Thanks again fellas
Excellent visit by your engineer…
Excellent visit by your engineer Brandon Scott who analysed and fixed the problem where others had failed!
Very polite and informative.
Thank you
From Terry Field Parkhill ABN
Hossain was so friendly and…
Hossain was so friendly and accommodating, going the the extra mile sorting out our line problem. I couldn't be happier.
Hossain provided a superb skilled…
Hossain provided a superb skilled service could not have done more to solve issue
Friendly and efficient.
Friendly and efficient.
Very quick.
Abdul was great and serviced my broadband.
Broadband repair for slow download speeds
We had a visit today from an engineeer called Harry to look at a broadband that was only running at approximately half it's rated speed, Harry kept me informed at every stage & resolved the issue to my complete satisfaction, he even went the extra mile by demontrating the expected speeds with his tester at the point where the cable would have plugged into the router.
In addition Harry was very friendly & I'd be very happy if he was allocated to a future install or repair job of mine.
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