Kelly Eyecare Reviews 254

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, knowledge, and professional yet friendly approach, making every visit a pleasure. People frequently highlight the excellent service, noting the thoroughness of eye examinations and the helpful advice provided, ensuring a comfortable and well-cared-for experience. Consumers are also very satisfied with the products, particularly the wide selection of frames and the quality of the glasses, which many find to be perfect and effective for their needs. The customer service is often described as exceptional, with staff going the extra mile to assist, listen, and provide personalized support, creating a welcoming and reassuring atmosphere. The overall user experience is consistently positive, with many appreciating the efficiency, care, and the detailed explanations provided during their appointments.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, friendliness, and... See more

Service

Clients share positive opinions on service, consistently praising the professional, caring, and friendly... See more

Product

Consumers find the product selection and quality to be positive. Many reviewers praise the excellent range of... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the staff for being... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big decision to change from our very long standing Surrey optician as the 200 mile round trip was becoming ridiculous. I’m so glad I did. Good thorough examination and excellent advice in selecting ne... See more

Rated 5 out of 5 stars

Refreshingly impressed, a highly efficient team in Brockenhurst. 13 years have passed since laser eye surgery, my first visit to an optician since then. Michelle explained everything thoroughly & Soph... See more

Rated 5 out of 5 stars

Have been a customer of Kelly Eyecare Brockenhurst for many years. Always received thoroughly professional and competent service. Staff over the years have all been polite and knowledgeable. With a co... See more

Rated 5 out of 5 stars

My glasses are perfect. But I would really like to thank Kelly Eyecare for the care and respect they show my husband who has unfortunately lost his sight,he knows he cannot regain it but he feels com... See more


Company details

  1. Optician

Written by the company

Here at Kelly Eyecare, we have everything you need to take the best care of your eyes. When you choose us, you are choosing an independent local practice with over 30 years of experience in delivering first class optometry. Whether you need a full eye test, impartial advice, or a choice of the latest eyewear, we are here for you. Plus, our state-of-the-art eye examination facilities and great-value promotions mean you get both high quality and competitive prices. That is why our customers come back year after year.


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

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Rated 5 out of 5 stars

Seeing and looking good.

Big decision to change from our very long standing Surrey optician as the 200 mile round trip was becoming ridiculous. I’m so glad I did. Good thorough examination and excellent advice in selecting new frames and lenses. We are used to a high standard of eye care and Kelly’s Eyecare have not disappointed. Thank you one and all.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful atmosphere

Every time you go in the staff are just lovely and make you feel really special. Thank you for your kindness and help. I really appreciate it. They also help me when choosing frames giving honest advice.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Experience teamwork at Kelly’s

Everyone at Kelly’s are supportive and caring friendly team ensuring you get the best service possible. Nothing seems to phase them even if you are looking for specific glasses for particular reasons - they always have the answers and at reasonable prices.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I wouldn’t trust anyone else

I wouldn’t trust anyone else with my eyes! Over 10+ years I have found the practice to be thorough and hugely professional in all that they do. Staff balance a friendly outlook with medical rigour. There’s ranges of frames, lenses and optical coatings to meet all needs and budgets.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service all round.

Very friendly staff. Always very welcoming and helpful.
Michelle the optician is very thorough and professional with a very friendly manner. I can’t fault the service. Thoroughly recommend.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Michelle and April have provided excellent sercice

Michelle is excellent optician and has followed up an eye issue carefully and so professionally.
April, the manager as always is jexcellent. She has sourced a variety of frames for me, knowing my preferences. She is the most technically gifted dispenser I have come across. Her measurements and ability to adjust varifocals to ensure comfortable and optimum vision is superb.
The whole experience at Kelly eye care has been very good. Thank you

17 April 2026
Unprompted review
Rated 5 out of 5 stars

My daughter’s eye test.

My 7 year old daughter and I were attended to by Drew. She was amazing and turned a boring eye test into a truly wonderful experience, my daughter didn’t want to leave. She was so engaged.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service! I visited Kelly Eyecare in Ringwood as I was struggling with my varifocals when using the computer. The staff were understanding, extremely attentive and very knowledgeable. It was recommended that I get 2 pairs of glasses - one pair of varifocals and one pair for computer use. I am extremely happy with them as they have made such a difference to my working day. I also love the frames!
I have paid more than I usually would for my glasses - but the quality of the lenses is far superior to my old glasses and my eyes no longer strain. I highly recommend Kelly Eyecare.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Staff are all friendly

Staff are all friendly, professional and prepared to help in any way possible. The eye test was carried out quickly and the results were all explained in a manner that was easy to understand.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Experience

I had my annual eye test recently and as always was treated with friendliness and thoroughness. I would recommend this opticians to anyone

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Such a happy and helpful experience at…

Such a happy and helpful experience at Kelly Eyecare Brockenhurst. I was struggling to find new frames following my most recent prescription change and a friend suggested I had a look at Kelly Eyecare.
They have a fabulous selection of frames for all budgets. All of the staff, without exception, were very helpful in helping me choose. I felt confident that they were able to tell me the truth about every pair I tried and were also able to guide me towards the shapes and colours that most suited me…..
It is too easy to pick frames that you like rather than what actually suit you.
I will definitely go to Kelly Eyecare Brockenhurst again.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with Kelly Eyecare

Very happy with Kelly Eyecare. My eye test was carried out very carefully and pleasantly, everything explained to me. The other staff were excellent too, very professional and also friendly. Very pleased to be have them as my optician. They also have a fab range of frames to choose from.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Routine Eye Test

Michelle explained each part of the eye test and showed me the results and answered my questions regarding migraines and possible lens options. As always the customer service from all the staff was first class.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Dry eyes

Felt the optician understood my individual needs and also gave me really good advice re my dry eyes

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Frames to fit my face

So pleased that I have finally found an optician that understands that not every style of glasses suit my face! A great choice of frames, brilliant service…I won’t be going anywhere else from now on!

14 February 2026
Unprompted review

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