I purchased a thick, nice-looking, Honey wall clock, but received a clear piece of plastic 1/8 of an inch thick with a sticker on it, not the attractive clock that appears in the advertisement. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One star is generous! Items are nothing like the advertised photos. We ordered 2 nearly £70 on 2 flimsy bits of acrylic on a cheap base that look like they came from temu! Don't trust that they are le... See more
I would give this company zero stars if I could. Kespire uses highly misleading product photos that do not represent what they actually send you. The images on their site look high-quality, but t... See more
I don’t recommend this company at all. I ordered a custom statue that was supposed to feature my husband’s face, but what I received looked like a completely different person! When I tried to return... See more
Company replied
Company details
Written by the company
We have a team of professional designers to provide stylish, personalized gifts. You can use your lover’s name and/or photos to create unique and practical souvenirs on those special days. We will help you capture those precious moments and keep them close to your heart. Our procedures are well organized from our technical team right down to our shipment agents to assure the most efficient delivery from factory to doorsteps. We guarantee fast, professional, and timely deliveries because customer satisfaction is our number one priority.
Contact info
Room 605, No. 10, Jinzhou North Road, Cangshan District, 350007, Fuzhou, China
- support@kespire.com
- www.kespire.com
1.3
Bad
705 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 17% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased five speaker lights as…
I purchased five speaker lights as Christmas presents, at $50 a piece, the day after Thanksgiving. They came in December 24th — down to the wire. The pictures are dark and very poor quality, the speaker volume is very low and the advertisement simply does NOT match the final product. Very disappointed and embarrassed to have to gift.
24 November 2023
Unprompted review
Reply from KESPIRE
Dear customers,
I am very sorry to cause you any inconvenience. We understand that this item did not meet your expectations. I personally apologize for any trouble this has caused you.
Please inform us your order information, and email us the pictures of the items you received and the problem, we will solve the problem. We cherish and respect every customer very much. Sincerely thank you for your continued trust and support. In order to help you deal with the problem as soon as possible, please contact email: support@customman.store, thank you very much!
Quality is not what you expect…
Quality is not what you expect especially for the price. Came scratched on the pictures too!
20 December 2023
Unprompted review
Reply from KESPIRE
Dear customers,
I am very sorry to cause you any inconvenience. We understand that this item did not meet your expectations. I personally apologize for any trouble this has caused you.
Please inform us your order information, and email us the pictures of the items you received and the problem, we will solve the problem. We cherish and respect every customer very much. Sincerely thank you for your continued trust and support. In order to help you deal with the problem as soon as possible, please contact email: support@customman.store, thank you very much!
The item I received was nothing like…
The item I received was nothing like the image shown. The image shows or appears to be in the inside of the globe. What I received was a 1” sticker on the outside of the globe. Very disappointed. I was so disappointed that I threw it out as soon as I received it.
18 December 2023
Unprompted review
Reply from KESPIRE
Dear customers
We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer!
Have a nice day!
I thought they would've been a better…
I thought they would've been a better quality
I know things are expensive but these items should have been about 50% cheaper, after opening the package I was immediately disappointed
19 December 2023
Unprompted review
Reply from KESPIRE
Dear customers
We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer!
Have a nice day!
We ordered a custom globe with image
We ordered a custom globe with image
What arrived was a cheap plastic globe. Cheap plastic base
The photograph was glue to the outside and looked awful
1 December 2023
Unprompted review
Reply from KESPIRE
Dear customers
We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer!
Have a nice day!
Item is flimsy
Item is flimsy, “charger” doesn’t charge the item~instructions not included so I didn’t know until day two of trying to charge that the item must be plugged in for lights to work.
22 December 2023
Unprompted review
Reply from KESPIRE
Dear customers
We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer!
Have a nice day!
I still have not received my order and…
I still have not received my order and ordered it way before Xmas.
I spent over $150 on orders!!
25 December 2023
Unprompted review
Reply from KESPIRE
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, .we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
Light up Xmas tree with photos
I ordered a light up tree with photos. After reading reviews I then tried to cancel order (within and hour of ordering) Despite being within cancellation timescale I was told I would only get 70% refund but offered a bracelet if I continued with order which I did. It arrived today after almost 3 weeks and I'm pleasantly surprised. It is lovely for the price. Photos clear and a very pretty item. (The bracelet never arrived) I'm glad I continued with order asmuch better than reviews say.
3 December 2023
Unprompted review
Reply from KESPIRE
Dear customers
We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer!
Have a nice day!
So far i still have not received…
So far i still have not received anything
20 November 2023
Unprompted review
Reply from KESPIRE
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
Yikes
Yikes! Soooo disappointing 😧!!
The product is NOTHING like it pictured! The actual is not inside the globe yet outside stuck on like a cricket and half the actual Size! Then the plate that is supposedly to read the message is just printed in the same material as the picture ON the globe! Also, there are 2 strands of light - only 1 of ours is working! Total disappointment… cheap looking! I’ll be reporting the misrepresentation
18 December 2023
Unprompted review
Reply from KESPIRE
Dear customers
We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer!
Have a nice day!
Absolutely stunning 3D light crystal
Presented beautifully, I could not be happier with it, I will 100% be coming back for more.
12 December 2023
Unprompted review
Reply from KESPIRE
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Thank you for being awesome and fixing…
Thank you for being awesome and fixing my products grammar. Much appreciated!
⭐️⭐️⭐️⭐️⭐️customer service.
1 November 2023
Unprompted review
Reply from KESPIRE
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Pet Memorial Necklace
Was looking for a necklace that would represent my darling fur babies. Was excited when I saw one could copy a favourite photo to be embossed onto a necklace. On receiving it was thrilled to see my babies were exactly on the silver plate as had been on the photo. Only disappointment was that the chain was not silver too.
3 October 2023
Unprompted review
Reply from KESPIRE
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Avoid just avoid
I submitted an order and over 3 weeks later received a package with a not even closely related item that would be worth less than a dollar not the 75 I paid. I contacted customer service to get my money back. They start by making it seem like it's my fault that I got the wrong item, saying they lost money because of the item being incorrect and refusing to give my money back and trying to coax me into things. They are super rude and a scam avoid buying from here at all costs
2 November 2023
Unprompted review
Reply from KESPIRE
Dear customers
We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer!
Have a nice day!
My necklace is absolutely beautiful…
My necklace is absolutely beautiful perfect copy of my dogs image would have liked the inscription to be a little larger. I was disappointed with customer service as I had sent 3 emails and no response I was enquiring when to expect delivery however I'm delighted with the product thank you
31 October 2023
Unprompted review
Reply from KESPIRE
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Avoid this "company" at all costs
Avoid this "company" at all costs. Ordered a solar memorial light after losing my husband, to place in garden to honour his life. The quality of it is appalling, won't even sit in the slot. I've contacted them re refund, was told they will only refund 20% minus shipping /material costs. Scum of the highest order. I too should have read the reviews.
20 October 2023
Unprompted review
Reply from KESPIRE
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at kespire@outlook.com with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[kespire@outlook.com]
I am very disappointed with my purchase…
I am very disappointed with my purchase because for the amount of money I spent on it the lamp isn't worth it. Quality of the product is terrible. It's so poorly crafted that glue can be seen everywhere. It doesn't look anything like the pictures online. 4 pics that are attached together to a middle piece lsn't straight. It's fitted with 3 tiny batteries that only last a day max.
20 October 2023
Unprompted review
Reply from KESPIRE
Dear customers
We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer!
Have a nice day!
UNHAPPY CUSTOMER I did not get what l ordered nor what l…
I did not get what l ordered nor what l paid for. Your customer service was very unhelpful. My order had been for a special occasion which l feel has been totally ruined by you. The reply l received was 'Is fine' and 'product is as it is No refund'.
17 October 2023
Unprompted review
Reply from KESPIRE
Dear customers
We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer!
Have a nice day!
Great quality product
Great quality product, absolutely love it so unique, was perfect for a anniversary gift
14 October 2023
Unprompted review
Reply from KESPIRE
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
This is my second review
This is my second review
After me receiving my broken packages i email support and tell them they had no concern or empathy for the broken item I received.they offered to resend me a new package i told them I didn’t want a new one i just want my refund then they told me if i want a refund i will only receive 30 percent of what i paid for(after they shipped my product broken) so i tell them in frustration don’t worry bout the refund because 30 percent just isn’t worth it and just resend my package and as i ask them how long will it be before I receive my package they tell me i need to be patient and mind you after a month of me already having to wait just to receive this broken package that I received ..if I could give 0 stars i would
18 October 2023
Unprompted review
Reply from KESPIRE
Dear customers
We have always been operating with integrity and with a customer-oriented attitude, answering customers' questions and giving each customer a satisfactory experience. We accept the supervision of consumers. If you are not satisfied with our products, you can provide us with your order number through our customer service after-sales email. We will handle it properly for you, please trust us again.
Looking forward to your reply
kespire@outlook.com
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