One star is generous! Items are nothing like the advertised photos. We ordered 2 nearly £70 on 2 flimsy bits of acrylic on a cheap base that look like they came from temu! Don't trust that they are le... See more
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Review summary
Created with AI, based on recent reviews
Reviews shaping this summary
I would give this company zero stars if I could. Kespire uses highly misleading product photos that do not represent what they actually send you. The images on their site look high-quality, but t... See more
I don’t recommend this company at all. I ordered a custom statue that was supposed to feature my husband’s face, but what I received looked like a completely different person! When I tried to return... See more
Company replied
This website is a scam, they promote products with images and headings such as 3d figurines and then provide you a 2d ai image cut out of wood. They have no interest in doing the right thing, they are... See more
Company replied
Company details
Written by the company
We have a team of professional designers to provide stylish, personalized gifts. You can use your lover’s name and/or photos to create unique and practical souvenirs on those special days. We will help you capture those precious moments and keep them close to your heart. Our procedures are well organized from our technical team right down to our shipment agents to assure the most efficient delivery from factory to doorsteps. We guarantee fast, professional, and timely deliveries because customer satisfaction is our number one priority.
Contact info
Room 605, No. 10, Jinzhou North Road, Cangshan District, 350007, Fuzhou, China
- support@kespire.com
- www.kespire.com
1.3
Bad
705 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 17% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received a package all broken
I received a package all broken. The packaging was completely useless. It wasn’t wrapped with any care. No fragile stickers. A flimsy box and hardly any bubble wrap. I have been sending email after email to the email my order but haven’t had any response at all. I’m looking for a refund. Sorry not very
happy. Shona Wee. I can’t access my order number as it will throw me out of this
5 February 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: kespire@outlook.com. We will help you deal with it in time.
They are very bad
They are very bad, I order from them on 29/01/24 and I pay extra money for shipping early in 5 days, and I lm still waiting since when I ordered it and when I txt them no response and no reply,
29 January 2024
Unprompted review
Reply from KESPIRE
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time E-mail：kespire@outlook.com
Thank you for your understanding
Review of neon bar sign
The product itself was fabulous! It was a gift for a friend, who was delighted with it. Thank you. It would have had a five star rating but for the fact that it took a long while to arrive.
I would order again from Kespire but I would order well in advance.
13 December 2023
Unprompted review
Reply from KESPIRE
Thank you for taking the time to leave positive feedback! We are pleased that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product, and we look forward to serving you again soon!
This place is awful and the customer…
This place is awful and the customer service is even worse ,I ordered a Christmas gift long before Christmas time knowing it would probably take some time ,also paid for the quickest shipping, but the shipping took almost a month so do not pay for quick shipping cause you'll get robbed ,when I received my item it was packaged horribly, there was little pieces that came with it to I assume hang it up,but those were missing because the whole bottom of the package was opened, and the item I paid and customized myself came destroyed, I contacted customer service instantly and the 1st time they asked me to pay shipping so they can send me another one,I did not want one I wanted a refund, they ended up sending me one anyways even though I refused the shipping cost ,the second person said ,to return it, you need to send it pack in its original packaging with a return label ,the 3rd person I contacted me said we do not accept returns and we have nothing to refund cause we sent you a new one ,mind you this one was packaged the exact same way,so needless to say I'm out 100$ ,this place is a scam ,I suggest you safe your money and take it to etsy ,they are more professional and do better work anyways please so not buy from here
1 January 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: kespire@outlook.com. We will help you deal with it in time.
I never got my package
I never got my package. I ordered this back in December. I’m very unhappy and disappointed. This was a gift for someone special for Christmas and I never received it. I tried contacting multiple times. Still didn’t get the help I needed.after putting my information in. I got an order number. Then it shipped then got an email that my address wasn’t found. Everytime I click the link it told me I had to reput my credit card information in and all my information. I really think this is a scam. How to take people money then run with it and they have received crap. Please send me customer service number so I can gladly give them a call
16 December 2023
Unprompted review
Reply from KESPIRE
UJ261539134YP =1000000000904054 (Tracking number)
——This order shows that it was successfully signed for on January 22, and the package delivery picture has also been sent.
If you have any questions, you can contact our after-sales email：kespire@outlook.com
Sadly not received
Sadly not received. I will
update if this changes but tracking says it was received 2 weeks ago but it hasn’t been 😞
I note the reply and hope for a response to my emails to Keyspite. Evri are unable to provide any photos or proof if delivery (becomes it hasn’t been delivered) and I am £70 out of pocket and have have 2 disappointed girls who have been awaiting their necklaces with a photo of their dog for several weeks.
Noting all the bad reviews, I would like to add that I purchased a necklace and keyring 4 years ago with no issue and they are still perfect!
31 January 2024
Unprompted review
Reply from KESPIRE
HZZADA0054914787
The package has been successfully delivered. The recipient can verify whether the package has been received. If the recipient has not received the package, the recipient can contact the local area for more details. UK Evri Logistics currently suspends telephone customer service, and the recipient can inquire about the order through the official website. The information and logistics website is https://www.evri.com/, and there is also an APP that can be downloaded. Enter the tracking number and finally the zip code, and you can see photos of the delivery, etc
If you have any questions, you can contact our after-sales email：kespire@outlook.com
Poor communication from seller…
Poor communication from seller throughout. Paid £25 for express shipping to the UK in time for Christmas (mid-early December) as it was a present but came middle of January with no apology or consideration from seller. The quality of the stitching of my pet is simply awful and the sizing runs up extremely small. I wish I hadn’t purchased through this seller, as I’ve ordered different personalised items on Etsy and usually they don’t disappoint. However; this particular seller I’d avoid like the plague.
15 January 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: kespire@outlook.com. We will help you deal with it in time.
Worst thing I’ve ever bought
Worst thing I’ve ever bought, total and utter garbage. Couldn’t be further from what it was described as.
17 January 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: kespire@outlook.com. We will help you deal with it in time.
** DO NOT BUY FROM THIS SELLER**
** DO NOT BUY FROM THIS SELLER**
*Hi my daughter recently brought a jumper from this seller, it arrived 34 days late wrong size and colour I’ve messaged them several times and they just offer 30% refund, as a generic reply they do not read your messages, the item is unfit for purpose doe to size poor quality and customer service is disgusting.
**DO NOT BUY FROM THIS SELLER**
12 December 2023
Unprompted review
Reply from KESPIRE
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: kespire@outlook.com. We will help you deal with it in time.
Motorbike helmet holder ❌
I ordered a motorbike helmet holder. It came 3 weeks late and was mangled. Also nothing like its picture. Really cheap product.
19 January 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: kespire@outlook.com. We will help you deal with it in time.
Black dog came back brown and white
Sent in a picture of my black and grey dog and received an embroidered picture of a brown and white dog back. After emailing to complain, they offered to redo it but i had to pay for the shipping again which would be £10 and no guarantee that it would come back any different to the first time as they pointed out in the first email stating they worked to the picture (clearly). Did offer a bit of a refund but seemed to blame me for them losing money even though they failed to do a good job in the first place. I wouldn't risk using them.
15 January 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: kespire@outlook.com. We will help you deal with it in time.
Missing a son
The item I ordered was for a manager, and she loved it as I knew she would, it was perfectly done, and the picture was exact, I also loved it as well
4 January 2024
Unprompted review
Reply from KESPIRE
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
DO NOT PURCHASE
The embroidery was laughable. The delivery was 3 weeks later than agreed and the communication was beyond unhelpful. I’m now £40 for a jumper that’s gone in the bin
14 December 2023
Unprompted review
Reply from KESPIRE
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Ordered 2 of the same metal signs
Ordered 2 of the same metal signs, 1 was great, the other sucked. Contacted them and they wouldn’t do anything about it.
14 December 2023
Unprompted review
Reply from KESPIRE
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: kespire@outlook.com. We will help you deal with it in time.
Your customer service is non existent
Your customer service is non existent. I repeatedly had to ask the same question about when my order would be despatched only to never get an answer, be met with sarcastic replies and to be told to be patient even though my order was not despatched until a month after ordering when their website indicated it was only a 2 week processing time. My product also arrived not embodied as advertised but just an image.
12 January 2024
Unprompted review
Reply from KESPIRE
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Great value
Fantastic quality
Great price
And fast delivery i didnt think it would be here before Christmas but it arrived on 23rd Dec
Easy site to use and easy to upload photos too
I have bought 7 of these purses and i will buy many more
23 December 2023
Unprompted review
Reply from KESPIRE
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Crappy product did not look like pic…
Crappy product did not look like pic wanted to return but you have not responded arrived later than Christmas embarrassed to give as a gift
27 December 2023
Unprompted review
Reply from KESPIRE
Dear customers,
I'm very sorry for causing you any unpleasantness. We understand that this product did not meet your expectations. I personally apologize for any trouble this has caused you. If you have any questions please contact email: kespire@outlook.com. We will help you deal with it in time.
Great communication from company…
Great communication from company ,delivery as expected and item great quality
27 December 2023
Unprompted review
Reply from KESPIRE
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Poor quality
23 December 2023
Unprompted review
Reply from KESPIRE
Dear customers,
I am very sorry to cause you any inconvenience. We understand that this item did not meet your expectations. I personally apologize for any trouble this has caused you.
Please inform us your order information, and email us the pictures of the items you received and the problem, we will solve the problem. We cherish and respect every customer very much. Sincerely thank you for your continued trust and support. In order to help you deal with the problem as soon as possible, please contact email: support@customman.store, thank you very much!
I wish the picture was better it was a…
I wish the picture was better it was a little discolored
22 December 2023
Unprompted review
Reply from KESPIRE
Dear customers,
I am very sorry to cause you any inconvenience. We understand that this item did not meet your expectations. I personally apologize for any trouble this has caused you.
Please inform us your order information, and email us the pictures of the items you received and the problem, we will solve the problem. We cherish and respect every customer very much. Sincerely thank you for your continued trust and support. In order to help you deal with the problem as soon as possible, please contact email: support@customman.store, thank you very much!
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