The quality of the garden storage box was first rate, instructions were clear. The only thing that let down the experience was the delivery by DX. Doorbell rang, the box (not inconsiderable weight) wa... See more
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Review summary
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Based on these reviews
We already have 2 storage boxes and a storage bench so this was the second storage bench. It is very useful and study but, as with the first bench, we encountered a problem with assembly: the bottom... See more
Company replied
Reported an issue using their contact form on the Keter website, as they wouldn't accept it by telephone. Received a response the next working day and confirmation a replacement part had been ordered.... See more
Company replied
We ordered the new 1150l Darwin double bin storage (brown) The delivery was very quick and the product is of Keter high quality , the instructions were clear The only thing I would say is that it... See more
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Company details
- #59 of 64 best companies in Garden building supplier
- #4 of 6 best companies in Flat Pack Assembly
- #91 of 121 best companies in Garden Furniture Shop
- #203 of 245 best companies in Home improvement shop
Written by the company
Thank you for visiting our Trustpilot page! We really appreciate you taking the time to share your thoughts and experiences with us — your feedback helps us improve and continue delivering great service. If you need any assistance, our team is here to help: • General enquiries & spare parts: 📧 csuk@keter.com • Questions about purchases made directly from Keter: 📧 hduk@keter.com • If you’d like to escalate an issue or feel you’re not receiving the service you expect: 📧 ceuk@keter.com We’re committed to making sure you have the best possible experience with us. Thank you for being part of the Keter community! 😊 — Team Keter
Contact info
Keter UK Ltd, Beaumont Road Industrial Estate, OX16 1RH, Banbury, United Kingdom
- 0121 506 0008
- For escalations or unresolved queries please e-mail ceuk@keter.com and we will respond in 24h
- www.keter.com
4.3
Excellent
6K reviews
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Storage Box
2 April 2026
Reply from Keter
Hey Phyllis,
We appreciate you taking the time to leave us a positive feedback.
Thank you
Keter
Disappointed
It’s with great regret I have to write this review but feel I need to I purchased my first keter shed 17 years ago and it’s still going strong even with the bad weather since then I have purchased many keter items from furniture to storage boxes with no problems so couldn’t wait to purchase a Oakland shed which was a big upgrade to my old one put new base down and built it must admit it look good 18 months in the corners started to show signs of cracking then split apart completely contacted keter after a few pictures of base and shed itself they replaced the corner piece well done a pain to replace but got it done now it is 3 years old the other 3 have gone and out of warranty I have done a bit of searching and many people have had the same issue mostly after 3 years please be aware of this issue when purchasing the Oakland range do your research before purchase and at the cost £1500 not cheap would definitely not recommend and will never purchase another keter product again which is sad at a total loss what to do with it except pull it down very disappointed keter from a loyal customer.
9 April 2026
Unprompted review
Reply from Keter
Hello,
We’re truly sorry to hear about your experience with the Oakland shed, especially after many years of satisfaction with other Keter products. We appreciate you taking the time to share your feedback and for being a loyal customer.
It’s disappointing to learn that the shed has developed issues, and we understand how frustrating this must be. Your comments have been shared with our product team so we can review and address the concerns you’ve raised.
Thank you
Keter
really easy to order
really easy to order, items arrived earlier than expected..
quality product
9 April 2026
Reply from Keter
Hi Gary Jones,
We appreciate your positive feedback! We're so happy the ordering process was easy and your items arrived promptly. Thank you for the quality product comment!
Keter
Poor product quality
Poor product quality. First item had several damages. Replacements sent that were also damaged. Keter do not quality control their stock and very poor workmanship for prices being charged. Customer care post sale, slow and very bog standard responses. No personalisation whatsoever. Will never buy from this over-priced retailer again.
8 April 2026
Unprompted review
Reply from Keter
Hi Mark,
We’re really sorry to hear about the problems you’ve experienced with your order and the replacements. We completely understand how disappointing this must have been, especially when you were expecting a high-quality product and service.
Your feedback is important to us, and we’d like the chance to put things right. If there’s anything more we can do to help, please reach out to us directly at ceuk@keter.com – we’ll make sure your case is handled with care and attention.
Thank you for taking the time to share your experience, and again, our sincere apologies for the inconvenience caused.
Keter
This was our 4 order from Keter
This was our 4 order from Keter. Ordered and delivered within 2/3 days. Well informed around delivery date and times. Quality of goods always impressive and very easy to put build. Very happy customer, would definitely recommend.
9 April 2026
Reply from Keter
Hey Angela Neville,
We're happy to hear that you are impressed with the quality and ease of assembly of your orders. Thank you for your continued support and for recommending us!
Keter
excellent quality/ stylish
excellent quality/ stylish. looks more of a cabinet very very stylish
would deffintly recommend it
9 April 2026
Reply from Keter
Hey Mr David Simpson,
We're happy to hear that you find the quality excellent and the style appealing! It's great to know you would recommend it. Thanks for your feedback.
Keter
Delivery and product is very good
Delivery and product is very good. Instructions to put together are dreadful. Yes I managed to do it - but not every piece was clearly labelled, One screw hole was too small and had to go and find one that fitted and zero written instructions where sometimes the cheap and cheerful drawings were not obvious - come on you can do better than that - you let yourselves down
2 April 2026
Reply from Keter
Hey Justin Champion,
We appreciate your feedback and are glad the delivery and product met your expectations. We're sorry the assembly instructions were difficult to follow and that you encountered issues with unlabelled pieces and screw holes. We will review this to improve clarity.
Thank you
Keter
Reply from Keter
Hi Mr Colin Jeff,
We're happy you found our product to be very good and easy to build. We appreciate your positive feedback very much.
Keter
Excellent service delivered on time…
Excellent service delivered on time kept me informed
9 April 2026
Reply from Keter
Hi Rose,
We appreciate your positive feedback! We are so glad you found our service excellent, delivered on time, and that we kept you informed. Thank you!
Keter
Decent quality shed with good space.
Pleased with the quality of my new Keter shed and not too bad to erect given that some of the instructions were confusing and slightly wrong in parts but overall a good experience. I would question the colour listing of brown as it is clearly beige and grey.
2 April 2026
Reply from Keter
Hi Loxley,
We're happy to hear that you are pleased with the Keter shed's quality. We appreciate your feedback regarding the instructions and colour listing. We will review this to improve our product information.
Thank you
Keter
Reply from Keter
Hey Gary,
We're happy you like our product and appreciate the delivery service. Thanks for your feedback!
Keter
Keter shed
Dealing with the company for my order and delivery has been great. Won't be building the shed for a couple of weeks though.
9 April 2026
Reply from Keter
Hi Mrs Hallatt,
We're happy to hear that your order and delivery experience was great! Thank you for your positive feedback, and we hope the shed build goes smoothly in a few weeks.
Thank you
Keter
Prompt response and answered my…
Prompt response and answered my question. Only slight downside - they did not read my second email advising that I had found the answer!
9 April 2026
Reply from Keter
Hey Ron Whittle,
We appreciate your feedback and are happy we could promptly answer your question. We regret missing your follow-up email and will work to improve our email handling.
Thank you
Keter
Reply from Keter
Hi Jale,
Thank you for taking the time to leave us positive feedback, we are glad you found our products good quality.
Thank you
Keter
Fantastic item at a reasonable price
Fantastic item at a reasonable price. Ordering was very easy and arrived quickly and in time stated. Would definitely order from Keter again.
9 April 2026
Reply from Keter
Hey Francesca James,
We're happy to hear you found a fantastic item at a reasonable price! We're also glad the ordering process was easy, and the delivery was quick and on time.
Thank you
Keter
Quick and Easy
Very helpful. Ordered item. Very quick with confirmation and phone call to arrange delivery.
8 April 2026
Reply from Keter
Hey Jane Morrison,
We're happy to hear that our prompt confirmation and delivery arrangement were helpful. Thank you for your order and for sharing your positive experience!
Keter
Delivery drivers were trying to deliver…
Delivery drivers were trying to deliver to house number 16 not 18. Asked husband for tape as the cardboard box was ripped and they were worried items would fall out and be damaged. Shed will be constructed on Friday 10th April when we will see if items are lost or damaged.
8 April 2026
Reply from Keter
Hey Mrs Essie Griffett,
We appreciate you bringing the delivery issue and box condition to our attention. We'll investigate to ensure future deliveries are accurate and handled with care. We hope all parts are present when you construct the shed.
Thank you
Keter
Exceptional customer support.
I had a problem with a garden bench storage unit. A clip snapped when I was putting it together. I contacted Keter support by email and they said they would send a replacement part or I could return it to B&Q and get it exchanged. I decided to await the replacement part being sent. After a few weeks I received an email to say the part was no longer available as that product had been discontinued. They refunded the full amount and I got to keep the product which although the clip is broken it is still quite functional. Exceptional service.
15 May 2025
Reply from Keter
Hi James,
We appreciate you sharing your experience with us. We're glad that we could provide a satisfactory resolution when the replacement part was unavailable, and that the storage unit remains functional for you. Thank you for your feedback.
Keter
I found Keter after service very positive
I found Keter after service very satisfactory, a quick conclusion to my problem. I needed a replacement door that got damaged on my bin store. I was out of warranty and expected an invoice, but as a jester of good will Keter offered to replace both doors F.O.C. all concluded in around 14 days, that included the Easter break.
7 April 2026
Unprompted review
Reply from Keter
Hey Mr Russell Hurle,
We're happy to hear that our after-service met your expectations and resolved the issue quickly. We appreciate your positive feedback regarding the complimentary replacement doors for your bin store, even outside the warranty period. Thank you for your review!
Keter
Reply from Keter
Hey Diane,
We're happy to hear that our raised beds met your needs with their perfect height and sturdiness! We appreciate your feedback regarding the quick delivery.
Thank you
Keter
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