Keter Reviews 6,391

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service, highlighting the helpfulness and professionalism of the staff in resolving issues and providing support. Many consumers also appreciate the efficient delivery service, noting promptness and good communication regarding delivery times. People are generally satisfied with the overall service provided, finding the ordering process easy and the support responsive. However, some people were dissatisfied with the product and its quality. Specific concerns include parts arriving damaged or being difficult to assemble due to poor fit, as well as issues with product durability and materials. Some reviewers also experienced problems with delivery companies, such as delays, lack of tracking, or damaged packaging, which impacted their overall satisfaction.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and durability. While some customers praise products... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the products, highlighting excellent... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the prompt and efficient... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the prompt and helpful... See more

Based on these reviews

Rated 4 out of 5 stars

The quality of the garden storage box was first rate, instructions were clear. The only thing that let down the experience was the delivery by DX. Doorbell rang, the box (not inconsiderable weight) wa... See more

Company replied

Rated 4 out of 5 stars

We already have 2 storage boxes and a storage bench so this was the second storage bench. It is very useful and study but, as with the first bench, we encountered a problem with assembly: the bottom... See more

Company replied

Rated 4 out of 5 stars

Reported an issue using their contact form on the Keter website, as they wouldn't accept it by telephone. Received a response the next working day and confirmation a replacement part had been ordered.... See more

Company replied

Rated 4 out of 5 stars

We ordered the new 1150l Darwin double bin storage (brown) The delivery was very quick and the product is of Keter high quality , the instructions were clear The only thing I would say is that it... See more

Company replied


Company details

  1. #59 of 64 best companies in Garden building supplier
  2. #4 of 6 best companies in Flat Pack Assembly
  3. #91 of 121 best companies in Garden Furniture Shop
  4. #203 of 245 best companies in Home improvement shop

Written by the company

Thank you for visiting our Trustpilot page! We really appreciate you taking the time to share your thoughts and experiences with us — your feedback helps us improve and continue delivering great service. If you need any assistance, our team is here to help: • General enquiries & spare parts: 📧 csuk@keter.com • Questions about purchases made directly from Keter: 📧 hduk@keter.com • If you’d like to escalate an issue or feel you’re not receiving the service you expect: 📧 ceuk@keter.com We’re committed to making sure you have the best possible experience with us. Thank you for being part of the Keter community! 😊 — Team Keter


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Great product

Great product, raised beds perfect height and sturdy. quick delivery

1 April 2026
Keter logo

Reply from Keter

Hey Diane,

We're happy to hear that our raised beds met your needs with their perfect height and sturdiness! We appreciate your feedback regarding the quick delivery.

Thank you

Keter

Rated 5 out of 5 stars

Really great product

Really great product. Well made and instructions are clear. You even get spare screws and bolts. I have ordered a Keter Shed to make the set.

1 April 2026
Keter logo

Reply from Keter

Hey Nathan,

We're happy to hear that you find our product great and well-made! We're also glad the instructions were clear and that the spare parts were helpful for your Keter Shed set.

Thank you

Keter

Rated 5 out of 5 stars

Really good customer service

Really good customer service. Honestly. Easy to contact and helpful

7 April 2026
Keter logo

Reply from Keter

Hi Robert,

We're happy to hear that our customer service was helpful and easy to contact. We appreciate your positive feedback and your time.

Thank you

Keter

Rated 4 out of 5 stars

new 1150l Darwin double…

We ordered the new 1150l Darwin double bin storage (brown)
The delivery was very quick and the product is of Keter high quality , the instructions were clear
The only thing I would say is that it took a little longer to make up than expected and you definitely need a drill as lots of screws, appears more screws than our previous bin store which was more push fit.
Looks very smart made up

2 April 2026
Keter logo

Reply from Keter

Hi Jenny,

We're happy to hear that the delivery was quick and you appreciate the quality and clear instructions. We appreciate your feedback regarding the assembly time and the screws. We're glad it looks smart once assembled!

Thank you

Keter

Rated 4 out of 5 stars

Excellent quality product

Excellent quality product. Good free delivery. Would have been 5 stars but thought price a bit on the high side.

31 March 2026
Keter logo

Reply from Keter

Hi Helen ,

We're happy to hear that you received an excellent quality product with good free delivery. We appreciate your feedback regarding the price.

Thank you

Keter

Rated 3 out of 5 stars

The plastic shed is great apart from…

The plastic shed is great apart from the very flimsy flooring it boasts about. Not great. I ended up spending a lot more buying plywood to lay on top.

7 April 2026
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Reply from Keter

Hey Bernie Marriott,

We appreciate your feedback and are sorry the flooring wasn't as sturdy as expected. We'll review this to improve our product descriptions. Thanks for bringing this to our attention.

Keter

Rated 5 out of 5 stars

5 star service

It was easy to find the products I Wanted, pay and delivery was fast and efficient

7 April 2026
Keter logo

Reply from Keter

Hey Joanne Greenberg,

We appreciate you taking the time to leave us feedback. We're so happy to hear that it was easy to find the products and the delivery was fast!

Thank youi

Keter

Rated 3 out of 5 stars

Amazing customer service (Edited)

Amazing customer service! I had bought a midi storage box last month and it was sadly damaged during the recent storm Dave. It had completely cracked the door and it wouldn't shut properly, I was so devastated because we had saved up for this storage box. I stood and cried in the garden the next morning. I emailed them on a whim, to see if I could at least just buy a door as a spare part rather than a whole new box. And they have very kindly have sent out a replacement door. This completely made my day and I am so grateful! 10/10 customer service.

Edit 19/4/2026 - Sadly have not received spare part, having to email to chase up a goodwill gesture feels pretty crappy and shameful on my part (but really in need of it) had a couple emails saying I'll receive a dispatch email but haven't heard anything since. I feel a bit gullible tbh, anyway the guy i originally spoke too was still lovely so that part of my review still stands.

7 April 2026
Unprompted review
Keter logo

Reply from Keter

Hello,

We're so glad to hear that we could help resolve the issue with your storage box after the storm. We appreciate your kind words and are delighted that the replacement door made your day! Thank you for your positive feedback.

Keter

Rated 4 out of 5 stars

A great product

The delivery was piecemeal with 3 parcels coming first and the last one 4 days later which was a shame. However the shed I bought through Costco to which these other purchases were for was first class with full delivery when they said it would be and the installation was first class

31 March 2026
Keter logo

Reply from Keter

Hi Greg,

We appreciate your feedback and are glad the shed and installation met your expectations. We regret the inconvenience caused by the staggered delivery of the parcels. We'll review our processes to improve this.

Thank you

Keter

Rated 5 out of 5 stars

Great shed

Super impressed with the quality and simplicity of building this 8x6 shed and it’s very sturdy when built

7 April 2026
Keter logo

Reply from Keter

Hey Luke,

We appreciate your feedback and are so happy to hear you found the 8x6 shed easy to build and of great quality. Thank you for your time!

Keter

Rated 5 out of 5 stars

Very good customer service

I bought a store it out max 1200L from an approved retailer. It was quite cheap and sold as damaged. I did not initially see all the damage until I got it home. I contacted Keter customer services in the hope they could let me purchase the damaged pieces. Whilst they did not have to they have been able to assist partly. I cannot complain but only thank them for their service and one part they can provide.
My only reflection point to them would be to provide a paid for spare service to those whose warranty may no longer be valid. To also be seen as a way of maintaining the longevity and use of their products.
I already have a store it out and had for many years and it is still going strong and therefore aware of the use, value and service of such item.

6 April 2026
Unprompted review
Keter logo

Reply from Keter

Hi Catherine Cross,

We appreciate your feedback and are glad we could assist you partially with your damaged Store It Out Max. We value your suggestion regarding a paid spare service to maintain product longevity and will consider this for the future. Thank you for your long-term support.

Keter

Rated 5 out of 5 stars

Have yet to complete building but all…

Have yet to complete building but all good so far and comprehensive instruction manual helps.

30 March 2026
Keter logo

Reply from Keter

Hey Martin,

We're happy to hear that everything is going well with the build so far! Thank you for letting us know that our instruction manual is helpful.

Thank you

Keter

Rated 5 out of 5 stars

Parcel arrived earlier than expected

Parcel arrived earlier than expected, well packaged, instructions to build very easy, excellent product.

7 April 2026
Keter logo

Reply from Keter

Hi Andrew,

We're happy to hear that your parcel arrived promptly and in good condition. We appreciate your positive feedback regarding the clear instructions and product quality.

Thank you

Keter

Rated 5 out of 5 stars

Nice quality happy with my purchase .

Very happy with my purchase , bought off you before ,
I like Keter products .

5 March 2026
Keter logo

Reply from Keter

Hey Mr Milton,

We're happy you're very pleased with your purchase and that you like our products. We appreciate you buying from us again!

Thank you

Keter

Rated 5 out of 5 stars

Two additional garden storage boxes purchased.

Purchase was easy to make and delivery time was excellent. Only negative point was that the delivery company couldn't confirm which day in the stated 4 day window it would be delivered.

31 March 2026
Keter logo

Reply from Keter

Hey Ian

We're glad the purchase and delivery speed met your expectations. We appreciate your feedback regarding the delivery timeframe and will address this with the delivery company.

Thank you

Keter

Rated 5 out of 5 stars

Great customer support

Great customer support - asked for help with a spare part for a storage box purchased years ago and very quickly provided at no charge.

6 April 2026
Unprompted review
Keter logo

Reply from Keter

Hey Thomas,

We appreciate your positive feedback! We're so glad we could quickly provide the spare part for your storage box.

Thank you

Keter

Rated 5 out of 5 stars

Always Ketter can’t fault them

Always Ketter can’t fault them, customer service so helpful, wouldn’t go anywhere else.

30 March 2026
Keter logo

Reply from Keter

Hi Paul Folena,

We're happy to hear that our customer service was so helpful and that you wouldn't go anywhere else. Thank you for your positive feedback!

Keter

Rated 5 out of 5 stars

This is a great storage unit

This is a great storage unit. Easy to assembly. As is always the case with self assembly items, diagrams only provided where the addition of text instructions would be beneficial. But this is a useful storage unit for garden furniture and light garden equipment

30 March 2026
Keter logo

Reply from Keter

Hey Kathryn Douglas,

We're happy to hear that the storage unit is useful for your garden furniture and equipment! We appreciate your feedback regarding the assembly diagrams. We'll consider adding text instructions to improve the experience. Thank you!

Keter

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