I am absolutely obsessed! I have the Lindsey ring with an oval 3.06-carat stone in a size 5. The pictures and videos I've seen on Instagram and the web page don’t do it justice—it’s stunning, classy,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
1 Rockefeller Plz, STE 1110, 10020, New York, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is my second time ordering from Keyzar. They are simply amazing. I saw a wedding band that I loved but didn't know how it would look with my engagement ring, also from there, so I got connected to someone and they were so helpful! 100% recommended to anyone looking for their forever rings.

Reply from Keyzar Jewelry
Worst Heart Attack of my Life
I came across Keyzar and had the pleasure to be helped in finding the perfect ring. I took note in the exceptional customer service I had letting me know this was a place I can see myself buying the ring.
Placed the order for the ring I believed my girlfriend at the time (now fiancee) would love. Ring comes in on time but unfortunately missed a crucial component in what I had hoped the ring to have. I believe this was on my end by missing the button out of excitement, but quickly inquired on getting the adjustment. Taking that I had planned ahead of such, the maximum turn around time I was given was 3 weeks. This is where the experience turned downhill.
Once sending off the ring, I did not receive any confirmation the ring was received and in progress. I called and was told that they had possession of the ring extinguishing that slight sense of panic. I was told the expected delivery date will be June 20th and they will fix the emailing system to ensure that I will be updated of anything. My proposal date was set for June 27th, cutting it close but I knew Keyzar can pull through. June 19 comes and I try calling to confirm if my ring is still set to ship, but I forgot that this is a new holiday so unfortunately they were closed. Full faith I still believed it will come in the following day. But the day passes with no delivery and I send an inquiry to the support team of the missed delivery date. They reply the following day stating my delivery date is actually July 20th, and they apologize for any confusion.
I call and inquire with an agent, and they tell me there is nothing they can do to push the request for an earlier date. They are also unable to give the original ring back as they have already started the process. They advised to call back tomorrow and once they consult with their coworkers on options. I call back and they deliver the bad news. I quickly tell them to issue the refund, as much as I loved the ring I did not want to push this proposal date back.
I bought another ring from a local jeweler the following day to which the order will be ready to pick up the 24th.
I also receive an email from Keyzar support from "Dana" stating that they were able to update the delivery date to the 24th as well. Relieved but now in a conundrum of having two engagement rings.
End of the day, I proposed with the ring I fell in love with and decided to keep the Keyzar ring. I told my fiancee of the other ring as well, but she loved the ring so much she didn't even want to see the 2nd ring.
Although I got the ring that I loved, I also had to have the worst heart attack of my life to get it.

Reply from Keyzar Jewelry

Reply from Keyzar Jewelry

Reply from Keyzar Jewelry
Ordered an engagement ring from Keyzar and honestly the whole experience was great, the ring looked even better in person and my fiancee hasn't stopped showing it off

Reply from Keyzar Jewelry
The process of selecting a diamond and setting was very intuitive. Features of the diamond and ring were easy to compare and the ring was produced and shipped incredibly fast. Once shipped, the package moved swiftly from NY to NM and the packaging was beautiful. We do need a resize, and are hoping that process is as simple as ordering, but we’ve been very pleased so far.

Reply from Keyzar Jewelry
Best. Ring. Ever. She literally said it was perfect. Thank you so much Keyzar ❤️. Seriously.

Reply from Keyzar Jewelry
I’m incredibly disappointed by lack of response from customer service. I’ve already sent my ring in twice because of oxidation, all they do is clean it and send it back and it oxidizes again. I’ve called and left numerous messages and no one returns my call. I’ve asked for the band to be soldered to the ring so that it’s not constantly spinning and backwards and they refuse. I would not recommend this company!

Reply from Keyzar Jewelry
Ordered the Lindsey on June 6th, and it arrived on June 25th. Ring looks fantastic, fiancé loves it, and tons of compliments. I was suspicious about ordering online and honestly went out on a limb because I liked this style. Overall, it’s legit and the ring looks identical to what is displayed online. 10/10 recommend to others.

Reply from Keyzar Jewelry
Easy and Fast Online Ordering! They make additions very easy to add or manage. Customization is easy! They also offer monthly deals and promotions! I subscribed to the newsletter and will only do business with your company! All the way in Florida! Thank you for making her dream ring come true!

Reply from Keyzar Jewelry
The ring was spectacular. It arrived well before the expected time.

Reply from Keyzar Jewelry
I purchased my ring on a 10% off sale and the very next day it went on sale for 25% off, so I emailed there customer support and within the hour they had replied and gave me the further 15% off no questions asked. It came super quick from when I ordered it, roughly 3 weeks and I live in Australia. And loved the way it came packaged up aswell. Super super happy with my purchase. Thanks again

Reply from Keyzar Jewelry
Customer service was amazing, the first ring I chose was not quite right for me, the exchange was very simple and I absolutely LOVE the beautiful ring I decided on.

Reply from Keyzar Jewelry
Great value , beautiful ring, shipped faster than anticipated . Love the ring

Reply from Keyzar Jewelry
I had a great experience ordering and resizing my ring. I highly recommend buying your rings and will definitely order again!

Reply from Keyzar Jewelry

Reply from Keyzar Jewelry
I was nervous to purchase a ring online. After visiting over 5 jewelers in person, none of the rings we seen were comparable to this one! When I got it, I was worried about the prongs. I sent it back and received the absolute best communication! I am so excited to propose to my girlfriend in August! This ring is stunning! Add the customizations to the ring you choose, you won’t be disappointed!

Reply from Keyzar Jewelry
Easy to customize and order. Had to change ring size and customer support helped immediately!

Reply from Keyzar Jewelry
Excellent amazing perfect experience. Eh no was exactly what I wanted

Reply from Keyzar Jewelry
The ring I received is absolutely stunning! I have never seen a diamond ring sparkle so much. My now fiancé is in love with it which means the world to me. I highly recommend them and will use them again in the future.

Reply from Keyzar Jewelry
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.