Keyzar Jewelry Reviews 

1,396
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 343 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and stunning beauty of the products, often noting that the rings look even better in person than online. Many people highlight the outstanding and responsive customer service, describing the team as helpful and going above and beyond. The ordering process is frequently described as smooth and easy, with consumers appreciating the fast and timely delivery of their purchases. However, some people mentioned receiving an incorrect product, such as a different metal than ordered, or were disappointed with the ring's color upon arrival. A few others also felt product images did not accurately represent the item, specifically noting issues like a diamond's bowtie effect not being visible online.

What people talk about most

Product

Customers consistently express high satisfaction with the product, often describing their rings as beautiful,... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight with the... See more

Customer service

People report positive experiences with customer service, highlighting its exceptional quality and... See more

Delivery service

Users describe positive interactions with delivery service, often praising fast shipping and early arrivals,... See more

Order

Consumers find order to be a positive experience, with many praising the smooth and easy online ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am absolutely obsessed! I have the Lindsey ring with an oval 3.06-carat stone in a size 5. The pictures and videos I've seen on Instagram and the web page don’t do it justice—it’s stunning, classy,... See more

Company replied

Rated 5 out of 5 stars

Keyzar has the customer service most companies can only dream of having. They are so quick to respond, kind, courteous, and they go above and beyond for their customers. Living in another state makes... See more

Company replied

Rated 5 out of 5 stars

Order was smooth and customer service was amazing. They were quick to answer questions and were able to make a last minute customization to the ring without any trouble. I proposed yesterday and my gi... See more

Company replied

Rated 5 out of 5 stars

Ordered the Lindsey on June 6th, and it arrived on June 25th. Ring looks fantastic, fiancé loves it, and tons of compliments. I was suspicious about ordering online and honestly went out on a limb bec... See more

Company replied


Company details


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4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(1,396)

318 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent pricing and quality

I had a really great experience with Keyzar Jewelry getting a wedding ring set for my wife for our 10 year anniversary and her masters graduation. The whole process felt smooth and easy, and they were great to work with. What impressed me most was how fast everything moved. They actually finished and shipped the rings earlier than they anticipated, which was a nice surprise.

When the set arrived, it looked even better in person. You can tell they really care about the details, and that meant a lot for something this important. Overall, I’m really happy I chose Keyzar and would definitely recommend them to anyone looking for something special.

28 April 2026
Keyzar Jewelry logo

Reply from Keyzar Jewelry

We are so thrilled to be a part of such big moments in your lives!!!
Wishing you both a lifetime of happiness and endless love together❤️

The Keyzar Team 💍

Rated 5 out of 5 stars

The ring came out perfect

The ring came out perfect, And well before it was expected to arrive. I talked to a gentlemen on the phone who works at the store and he was very professional and well spoken.

28 April 2026
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Reply from Keyzar Jewelry

Thank you so much for the review! 🏆
We’re glad the ring turned out perfect for you. It’s also great to hear that our team was helpful and professional—making sure everything is clear and easy for our customers is exactly what we aim for☺️


The Keyzar Support Team 💍

Rated 5 out of 5 stars

I am absolutely obsessed with my ring!

I am absolutely obsessed with my ring! When I first received it, it was too small. Keyzar sent me a return shipping label, resized the ring for free, and sent it back way quicker than I was expecting! Now it fits perfectly and I am in love with it!

24 April 2026
Unprompted review
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Reply from Keyzar Jewelry

Hi Chrissy, we’re so happy to hear everything is perfect!! we always try to go above and beyond for our customers, it truly means the world to us! 💍💖

Rated 4 out of 5 stars

Update—- “LIFETIME WARRANTY” is FALSE

UPDATE——-
The team reached out to me and made things right. Without getting too into details, I ultimately ended up speaking with the owner who personally oversaw the fixing of my ring. He took time in explaining technical details related to my ring which is helpful from a consumer point of view. Their warranty stands, however there is a fee for specific things not covered by warranty. I believe if their website were more transparent and upfront about these policies it would lead to improved customer satisfaction.

DO NOT TRUST THE “LIFETIME WARRANTY.” The ring I bought last year had a small diamond fall out and they want to charge me fees to have it repaired! That is not what warranty means! Do NOT shop with confidence!

21 April 2026
Unprompted review
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Reply from Keyzar Jewelry

Hello Angela,

Per our recent email conversation, we look forward to continue working with you, with the hope of resolving this situation to your satisfaction.

Regards,
Emma - Keyzar Support Manager

Rated 5 out of 5 stars

Amazing quality!!

The company responded to my emails right away. I was nervous because it’s scary buying online. But the ring came on time (it takes a bit of time but that’s because it’s custom made to order) and the ring is absolutely beautiful. I am so beyond happy with my ring.

16 April 2026
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Reply from Keyzar Jewelry

It’s so important to us to maintain such high standards!!!
Thank you so much for your kind words😘😘
Remember....we are always here for you❤️💍

Rated 3 out of 5 stars

The size looks very small

The size looks very small , not very glamorous.

16 April 2026
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Reply from Keyzar Jewelry

Hello Robert,

I was so sorry to here that you were underwhelmed with your ring purchase. Whether you found the sizing to be that main concern or the design itself, please remember that our customer support policies are set in place to help assure your satisfaction even -and especially - in cases such as these.
Please expect to receive an email from our team to discuss your options going forward, and we'll be waiting to hear back from you and working together to resolve this situation.

Best regards,
Emma, Support team manager

Rated 5 out of 5 stars

The ring was perfect

The ring was perfect, came exactly how I wanted it and came ahead of schedule!!

Thank you so much to the Keyzar team and the proposal went perfectly.

15 April 2026
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Reply from Keyzar Jewelry

Perfect is exactly what we aim for!!!!!
THANK YOU!!!🌹

Rated 5 out of 5 stars

Best customer service I have ever…

Best customer service I have ever received. My fiancé loved the ring, it was everything she wanted engraved, hidden halo, and low profile. Have earned a customer for life.

31 March 2026
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Reply from Keyzar Jewelry

Wowwww!!!! We’re excited to help make your dreams come true ! ✨ It’s special to be a part of your big moment.🤩

Rated 5 out of 5 stars

I am absolutely obsessed

I am absolutely obsessed! I have the Lindsey ring with an oval 3.06-carat stone in a size 5. The pictures and videos I've seen on Instagram and the web page don’t do it justice—it’s stunning, classy, and carries a touch of vintage elegance; it’s perfection! Receiving it in about two weeks, even faster than anticipated, made it all the more exciting. I can't help but admire it, and the compliments keep pouring in! the staff was also very responsive with answering questions.

12 April 2026
Unprompted review
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Reply from Keyzar Jewelry

Andreia, Exactly! Your choice is perfect!! ✨ We’re so happy to have you as part of the Keyzar family💞😊💞

Rated 4 out of 5 stars

Great!

Everything was awesome! The only flaw was the gold band had some markings, unrecognizable unless with flashlight.

13 April 2026
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Reply from Keyzar Jewelry

Hello Luke,

While we appreciate your feedback, I regret to hear that your satisfaction with your purchase was not quite complete.
We believe that your concerns regarding the finish of the ring can be easily addressed, and you may expect our Support team to reach out to you soon in order to discuss the matter in more details.
Rest assured that we remain committed to resolving this to you satisfaction.

Best regards,
Emma, Support team manager

Rated 5 out of 5 stars

Beautiful

Beautiful. Pictures on site don’t do it justice. It’s perfect

7 April 2026
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Reply from Keyzar Jewelry

Wowwww, thank you so much!😊😊

Rated 5 out of 5 stars

Great support and a great product

Keyzar customer support was very helpful in getting me a discount that I had narrowly missed out on. They were also able to accommodate an expedited request since I was ordering an engagement ring on a tight schedule.

The ring itself came in on time and was absolutely stunning. My future fiance is going to adore it! I couldn’t be happier with this company, thank you for everything!

6 April 2026
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Reply from Keyzar Jewelry

We are sure your fiancée is going to love your choice!!!!!

Rated 5 out of 5 stars

The ring is GORGEOUS!!

The ring is GORGEOUS!!! I love it! After emailing them how I would love to have my new ring before my daughter wedding they got it to me within a week. I definitely recommend other people to this company.

6 April 2026
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Reply from Keyzar Jewelry

We’re so happy to hear this!! we always try our best!!! 😍😍

Rated 5 out of 5 stars

Outstanding Customer Service and a Stunningly Beautiful Ring


The customer service is truly outstanding. The team responds quickly and is always incredibly helpful with any questions. The level of care and support could not be better — and my ring could not be more beautiful.
I chose a 2 ct Round Trellis Eternity Ring, which I wear on my index finger. The stones are the perfect size, and the ring is absolutely stunning. I truly could not be happier.
Thank you to the entire team — I highly recommend this company!

10 April 2026
Unprompted review
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Reply from Keyzar Jewelry

Thanks Birgit!!! You simply make the best choices 😉😊

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