Good experience ordering from here. Knife arrived well packaged and exactly as described. The Bugout is lightweight and the blade is sharp out of the box. I use it for camping and general outdo... See more
Company replied
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Welcome to your resource for all things cutlery, shaving, and security. Since 1995 the KnifeCenter has been giving you the best "Old Fashioned" service. Buy knives by browsing from over 20,000 products, including pocket knives for every use, outdoor, camping, and survival knives. If you are a Swiss Army Knife fan, don't miss our selection of Swiss Army Knives, multi-tools and kitchen cutlery from Victorinox, or kitchen knives from Henckels, Wusthof and more. We also offer the finest Custom Made Knives and Semi-Custom Made Knives on the web!
5201 Lad Land Dr, 22407, Fredericksburg, United States
No recent history of asking for reviews
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Replied to 85% of negative reviews
Typically replies within 1 week
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Items I am interested in are in stock, and shipped quickly.
I've never been disappointed by KnifeCenter! Been a customer since 2016! My only issue is my money flys out of my wallet when I get an email lol ; )
I love your company, keep up the fantastic work folks!
The customer service with this crew is unmatched in this industry. Im a knife collector of many years, and i always try to purchase from here for that very reason. I will be a forever customer!
Been buying from Knifecenter for more than 2 decades and all deliveries have been abroad. They've always been very helpful and provide excellent service.
The process of ordering and the quick response is very impressive.
I have always had an interest in knives and started collecting folding knives last year, I have only dealt with the knife centre, the team is amazing, they know there products very well, are very professional and informative and have never let me down.
I loved the total transparency and honesty in the pricing and in-stock status! I also enjoyed the order entry screens that made it so easy to set up separate shipping and billing addresses.
I hope the knife is as slick as the website!
Company hacked again and does not inform customers other than on Facebook.
What about notifications to each and every customer as required by Law!
Holding one knife because the other isn’t in stock? Not the way I’d do business. I think I’ll take my $200/month habit elsewhere
Update: I quickly received a professional response. I still do not agree with this way of doing business; however, I respect that they took the time to explain their policy.
Nevertheless, my son’s birthday present will not arrive on time.
I have already and will continue use a different knife dealer going forward. ($422.94 purchase on your competitor’s website this morning) They choose not to prioritize $5 over customer satisfaction.
As a business owner, it seams silly to lose a profitable customer over a few bucks and a faulty policy.
Order#K3146817

Reply from KnifeCenter
Knife Center is very reputable, with a nice selection, decent prices, and fast shipping.
I’ve always been satisfied with your service. I’ve bought thousands of dollars of knives from you
After ordering over 20 knives from KC, I've become a KC maximalist. I only order from KC. They are the most responsible, friendly, and helpful bunch I've had the pleasure of purchasing knives from. They don't charge for pre-orders, they send you e-mail updates on items that you pre-ordered and haven't gotten any info on in a while, and they are VERY helpful if you need to return anything. 10/10 would recommend. Not knocking any other retailers, I just love the KC Orange.
Easy fast checkout. Great selection of knives. Look forward to many more purchases in the future.
Thanks to Knife Center for their support and understanding when I impulsively ordered a MSC Knife on my iPhone and put the wrong one in my cart, I was able to cancel that one and get the right one only to realize it wasn’t the configuration that I wanted and called and canceled it…
Customer service was able to help me out and was very responsive to my request, I can’t believe how fast and professional the support was to correct my issue, thanks
I have been dealing with KnifeCenter for many years. They have always had a great inventory, competitive prices, prompt shipping. I have had no reason that I recall to contact them regarding customer service. The various knives I’ve purchased have been exactly as described and pictured. I recall ordering a knife long ago that was out of stock and they kept me informed and sent the knife to me when they received it. Everything is in my opinion top notch. For KnifeCenter’s marketing department: the double points promotion offered was the deciding factor for my most recent purchase. Keep up the good work!
I’m glad you have my product back in stock when the company hasn’t any. Hopefully you are sending what I ordered. Thanks again Dan
Check out process is clunky. Gift card a pain to add and in my order it didn’t process the gift card.
I've done a lot of business with Knife Center, this was just the first time I was asked to share some feedback. I've had nothing but positive experiences. Fair prices, extremely fast processing and shipping, and very responsive customer service. Of all of my orders, I think I may have had a total of two knives that had to be exchanged for manufacturing defects, but Knife Center was fast and helpful with resolving those. I recently had an embarrassing failed payment due to technical problems with my bank, and Knife Center very generously worked with me while I got it resolved. Make sure to join their loyalty program; the benefits really pay off!
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