KnifeCenter Reviews 

951
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Consumers love the wide range of available products, detailed item descriptions, and the exceptionally responsive customer support team that is always ready to help. People also mention that orders ship quickly and securely, making the overall purchasing process smooth and satisfying. However, some customers also noted frustrating delivery delays, slow shipping times, and a lack of proper tracking updates on certain orders. A few reviewers experienced significant problems when shipments were lost, backordered, or held up due to missing items. These individuals felt disappointed by the lack of proactive support when dealing with shipping complications.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the great selection, sharp blades, and... See more

Customer service

Consumers find customer service to be positive, frequently praising the top-notch support and helpful... See more

Service

Reviewers highlight positive aspects of service, praising associates who work diligently and resolve requests... See more

Order

Customers consistently note positive experiences with order processes, highlighting great prices, fast... See more

Delivery service

People report ambiguous experiences with delivery service, as reviewers are sharply divided regarding their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience ordering from here. Knife arrived well packaged and exactly as described. The Bugout is lightweight and the blade is sharp out of the box. I use it for camping and general outdo... See more

Company replied

Rated 4 out of 5 stars

a place to buy knives and tools that is trust worthy and will ship out your order in a timely manner...been a long time customer of this place and sure there have been hiccups with my orders along the... See more

Company replied

Rated 5 out of 5 stars

Lots of selection, good detailed information about each item. I like the videos that accompany the descriptions. I’d like to see a compare option since there are many options available in each categ... See more

Rated 5 out of 5 stars

I started following KnifeCenter on YouTube over a year ago. Their show is informative and educational, combined with wit and humor. I have ordered a number of blades from them and have never been disa... See more


Company details

  1. Knife Shop
  2. also in
  3. Cutlery Shop

Written by the company

Welcome to your resource for all things cutlery, shaving, and security. Since 1995 the KnifeCenter has been giving you the best "Old Fashioned" service. Buy knives by browsing from over 20,000 products, including pocket knives for every use, outdoor, camping, and survival knives. If you are a Swiss Army Knife fan, don't miss our selection of Swiss Army Knives, multi-tools and kitchen cutlery from Victorinox, or kitchen knives from Henckels, Wusthof and more. We also offer the finest Custom Made Knives and Semi-Custom Made Knives on the web!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

951 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(951)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible Experience!

The customer service with this crew is unmatched in this industry. Im a knife collector of many years, and i always try to purchase from here for that very reason. I will be a forever customer!

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Great, for over 2 decades

Been buying from Knifecenter for more than 2 decades and all deliveries have been abroad. They've always been very helpful and provide excellent service.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Thumbs up 👍

I have always had an interest in knives and started collecting folding knives last year, I have only dealt with the knife centre, the team is amazing, they know there products very well, are very professional and informative and have never let me down.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

I loved the total transparency and…

I loved the total transparency and honesty in the pricing and in-stock status! I also enjoyed the order entry screens that made it so easy to set up separate shipping and billing addresses.

I hope the knife is as slick as the website!

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Hacked

Company hacked again and does not inform customers other than on Facebook.
What about notifications to each and every customer as required by Law!

20 May 2025
Unprompted review
Rated 3 out of 5 stars

Poor shipping policy

Holding one knife because the other isn’t in stock? Not the way I’d do business. I think I’ll take my $200/month habit elsewhere

Update: I quickly received a professional response. I still do not agree with this way of doing business; however, I respect that they took the time to explain their policy.
Nevertheless, my son’s birthday present will not arrive on time.
I have already and will continue use a different knife dealer going forward. ($422.94 purchase on your competitor’s website this morning) They choose not to prioritize $5 over customer satisfaction.
As a business owner, it seams silly to lose a profitable customer over a few bucks and a faulty policy.

Order#K3146817

15 May 2025
Unprompted review
KnifeCenter logo

Reply from KnifeCenter

Hello Donald. Thanks for your feedback. To save on shipping costs, we generally hold orders and ship everything at once. You can request a partial shipment to get in-stock items sooner, but this may result in additional shipping charges. Most out-of-stock items arrive within a few days, allowing your complete order to ship together. If there's a significant delay, we might partially ship your order at our discretion, at no extra cost to you. I've checked your order and see that one item is in stock and the other is expected here within a few days. We'll ship your full order as soon as that item arrives and send you tracking information via email. Please don't hesitate to reach out if you have any questions.

Rated 5 out of 5 stars

My only source for knives.

After ordering over 20 knives from KC, I've become a KC maximalist. I only order from KC. They are the most responsible, friendly, and helpful bunch I've had the pleasure of purchasing knives from. They don't charge for pre-orders, they send you e-mail updates on items that you pre-ordered and haven't gotten any info on in a while, and they are VERY helpful if you need to return anything. 10/10 would recommend. Not knocking any other retailers, I just love the KC Orange.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to Knife Center for their understanding 🙏

Thanks to Knife Center for their support and understanding when I impulsively ordered a MSC Knife on my iPhone and put the wrong one in my cart, I was able to cancel that one and get the right one only to realize it wasn’t the configuration that I wanted and called and canceled it…
Customer service was able to help me out and was very responsive to my request, I can’t believe how fast and professional the support was to correct my issue, thanks

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Great place to deal with

I have been dealing with KnifeCenter for many years. They have always had a great inventory, competitive prices, prompt shipping. I have had no reason that I recall to contact them regarding customer service. The various knives I’ve purchased have been exactly as described and pictured. I recall ordering a knife long ago that was out of stock and they kept me informed and sent the knife to me when they received it. Everything is in my opinion top notch. For KnifeCenter’s marketing department: the double points promotion offered was the deciding factor for my most recent purchase. Keep up the good work!

23 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I've done a lot of business with Knife Center, this was just the first time I was asked to share some feedback. I've had nothing but positive experiences. Fair prices, extremely fast processing and shipping, and very responsive customer service. Of all of my orders, I think I may have had a total of two knives that had to be exchanged for manufacturing defects, but Knife Center was fast and helpful with resolving those. I recently had an embarrassing failed payment due to technical problems with my bank, and Knife Center very generously worked with me while I got it resolved. Make sure to join their loyalty program; the benefits really pay off!

21 January 2025
Unprompted review

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