KnifeCenter Reviews 

Easy to navigate website and even easier to place an order.

A week after ordering a 940-2 from the website I still had not received a shipping confirmation so I sent an email asking about my order. Two days without a response so I called. Turns out the knife I ordered was out of stock and on back order. It was clearly in stock on the website when I ordered it. What upsets me is no one reached out to try and fix the issue. They didn’t respond to emails and basically just swept me under the rug in hopes that I would not notice. Unless something drastic happens I will be purchasing my knives elsewhere.

Iv always liked Knife Center. Theyre reliable, and they have good products at good prices.

I couldn’t use my rewards credit. I received a number, but not a code. The number was sufficient without the code. After I placed the order then I received an email with the code. You could have mentioned I should wait get the complete information from a email. Not a rewarding experience.

Love KnifeCenter.com and their YouTube videos. They have been the cause of my current addiction. Whether it’s a good thing or bad 🤔

I want to thank you for all your help. I have been doing some playing around with the order emails. I think when I am getting it, instead of an invoice I am getting a small orange “?” In the middle of the screen. So I tried to get into my profile on KnifeCenter.com and access the order this way. I am able to get a lot more information about my orders. Thanks again for all your help.

The huge selection is amazing. Descriptions are very detailed so you always know what you're getting.

I was notified of the knife I purchased by email ad. I’ve ordered the knife from your company before at a low rate and I waited until the knife was available again at a bargain price as a gift.

Your website allowed me to buy the knife easily.

I appreciate DCA’s YouTube videos. They are informative and I appreciate David’s candid observations which allow me to discern which knives to buy.

I’ve suspected for a long time that the only thing missing in my life was a quality bread knife. I am now about to have one.
Thank You, KnifeCenter!

All good. Even though I was logged on I had to completely fill out name, address and etc. as if I wasn’t recognized. Ordering would have been quicker and smoother if my data were automatically inputted from my account and all I had to do was verify the details.

I worked with Rachel (Raych?). She was very helpful, which is expected, BUT she was calm, personable, inciteful, and made my first customer service experience with Knife Center a great one. Please order her chicken alfredo with additional parmesan on the side.

Knife center is the largest online knife retail store,they carry most top brand knives. I just made my third purchase. I am pleased with my choice, for less than twenty five dollars including shipping, I got an eight inch chefs knife from Kershaw. Right out of the package it was razor sharp and ready to go to work. I cut veggies for a salad, it slices tomatoes with ease. The belly of the blade is curved for a perfect rocking motion cutting technique. The handle is polypropylene which means it can't harbor bacteria like a wooden handle. It feels good in my hand, I have small hands, I just wish they would have added more texture for a more assuring grip especially if the handle gets wet. The blade is made of stainless steel and the spine is 1,2 mil a rather thin blade allowing it to cut with little resistance. So working long sessions in the kitchen won't tire your hands. It comes with a custom fit ribbed knife sheath to protect the blade while being stored. It is a great value, and welcome addition to my kitchen tools. I highly recommend the Kershaw brand, they make many of their knives in America, but they also outsource production to China, China is becoming a trusted knife making country that produces top quality knives.
The company Knife Center was established in 1995 and is very good with customer satisfaction.

I would like to take a moment to express my appreciation to Knife Center and the exceptional service you provide. The wide selection of high-quality knives stands out.
I would like to especially thank Heather, the customer service representative, for her professionalism and continued support in helping customers resolve their issues.
In addition, the attractive offers available at Knife Center are compelling and encourage customers to make even more purchases.
I encourage the large and wonderful team at Knife Center to continue your excellent work and wish you continued success in your endeavors. Your dedication to quality and customer satisfaction does not go unnoticed, and it is this commitment that keeps customers returning time and again. I look forward to my next purchase and will happily recommend Knife Center to friends and family.
Best wishes, Your grateful customer, Tengiz.

Every time I have bought something from you I always received it from you very quickly and undamaged.

Great company to make knife purchases from their prices are very low and they have an excellent return policy.

I just received my first order and i was delighted.The delivery didn’t take too long as i had expected.The items arrived in good condition and i really hope that KnifeCentre will replenish all the out of stock items.So i can make new orders.

Great selection, fair prices, fast & free shipping, customer support.

The website is very easy to use and has tons of knife brands

UPDATED REVIEW: (8/21/24) I am leaving the original review as the second part of this message for context, but I am changing the title and star rating from 1 to 4 stars. One of the very nice and understanding Customer Service Managers (J) reached out to me in an email a few hours after my call on 8/20/24 and resolved the issue. They stopped the package from being shipped at the standard rate and overnighted my replacement to me. I received it in the mail today as promised and this time it arrived undamaged. That's all I wanted, just some understanding that I ordered this knife under the assumption that I would have it within a few days, and after more than a week, I was getting a little impatient... My faith in the company and its ability to resolve order issues is restored, and will once again feel comfortable shopping with them in the future. In fact I'm going to buy some Benchmade BlueLube for my new knife right now. This is how you create positive experiences and lifelong customers, not by getting stingy and denying someone expedited shipping.

ISSUE RESOLVED, READ THE FOLLOWING FOR CONTEXT:

I bought a knife on Monday, 8/12/24 and paid for faster shipping, 1-3 business days. It came damaged (8/15/24). I called customer support, who asked for pictures of the damaged item so they could process the return. When I emailed them the pictures, they emailed me back a return label and said that, "as soon as you drop off the item at USPS, we will ship out your replacement." Well that didn't happen.

I called again the next day to see why my replacement hadn't yet shipped, they said it would either ship that day, Friday 8/16/24, or the following Monday, the 19th. It didn't.

I call again today (8/20/24) to see again why my replacement is not already in my hands, and the woman who answered me said that they only send out replacements once they receive the original item, so SOMEONE lied to me to get me off the phone. She also told me that she would not overnight my replacement, even though at this point I've already waited 8 days for this knife that I paid to ship quickly, and also that they would be sending it via standard shipping. These people didn't even have the decency to use the same shipping speed that I originally paid for, let alone overnighting the replacement to me AS THEY SHOULD HAVE.

I will never buy from Knife Center again. As soon as my knife actually does get to me, whenever that is...I'll be deleting my account and recommending anyone I know against purchasing from them in the future. Absolutely disgraceful "customer service."

Very easy to navigate website and the prices of your products were very good.