KnifeCenter Reviews 

951
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Consumers love the wide range of available products, detailed item descriptions, and the exceptionally responsive customer support team that is always ready to help. People also mention that orders ship quickly and securely, making the overall purchasing process smooth and satisfying. However, some customers also noted frustrating delivery delays, slow shipping times, and a lack of proper tracking updates on certain orders. A few reviewers experienced significant problems when shipments were lost, backordered, or held up due to missing items. These individuals felt disappointed by the lack of proactive support when dealing with shipping complications.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the great selection, sharp blades, and... See more

Customer service

Consumers find customer service to be positive, frequently praising the top-notch support and helpful... See more

Service

Reviewers highlight positive aspects of service, praising associates who work diligently and resolve requests... See more

Order

Customers consistently note positive experiences with order processes, highlighting great prices, fast... See more

Delivery service

People report ambiguous experiences with delivery service, as reviewers are sharply divided regarding their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience ordering from here. Knife arrived well packaged and exactly as described. The Bugout is lightweight and the blade is sharp out of the box. I use it for camping and general outdo... See more

Company replied

Rated 4 out of 5 stars

a place to buy knives and tools that is trust worthy and will ship out your order in a timely manner...been a long time customer of this place and sure there have been hiccups with my orders along the... See more

Company replied

Rated 5 out of 5 stars

Lots of selection, good detailed information about each item. I like the videos that accompany the descriptions. I’d like to see a compare option since there are many options available in each categ... See more

Rated 5 out of 5 stars

I started following KnifeCenter on YouTube over a year ago. Their show is informative and educational, combined with wit and humor. I have ordered a number of blades from them and have never been disa... See more


Company details

  1. Knife Shop
  2. also in
  3. Cutlery Shop

Written by the company

Welcome to your resource for all things cutlery, shaving, and security. Since 1995 the KnifeCenter has been giving you the best "Old Fashioned" service. Buy knives by browsing from over 20,000 products, including pocket knives for every use, outdoor, camping, and survival knives. If you are a Swiss Army Knife fan, don't miss our selection of Swiss Army Knives, multi-tools and kitchen cutlery from Victorinox, or kitchen knives from Henckels, Wusthof and more. We also offer the finest Custom Made Knives and Semi-Custom Made Knives on the web!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

951 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(951)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Protection against possible fraudulent charge - THANK YOU!

I placed an order that was billed to me, but shipped to another address as a birthday present. I was contacted to confirm that this was a legitimate order. This is very much appreciated as fraud is everywhere these days. I spoke with wonderful customer service reps that walked me through the confirmation process. If more companies did this kind of thing, fraudulent charges would certainly decrease. Thanks for your diligence on keeping your customers protected and informed.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

I love the look of the knife

I love the look of the knife. Can’t wait to receive it. The elementum is one of my favorite knives and I’m sure this one will be as well

24 June 2024
Unprompted review
KnifeCenter logo

Reply from KnifeCenter

Thank you for taking the time to review. I checked the sales for the item in question and it looks like another customer ordered the last piece less than one minute before your order was submitted. Our inventory levels on our site are essentially in real-time but because of the back-to-back orders, it incorrectly showed "In Stock" when you placed your order.

With that being said, we did have one become available and your order did ship within one business day. It's currently in transit and is expected to be delivered today or tomorrow. Please feel free reach out with any questions.

Rated 1 out of 5 stars

A communist company.

This company and their employees all are useless. They make a mistake on an expensive order and do nothing to fix it or help the costumer. Their costumer service agents are useless and provide no actual service to the costumer. This people are a bunch of hidden communist and I should know I’m from Cuba. They make a mistake and oops that’s it. You figure it out. Like I was told, “ Call UPS and see if they can hold the package for you” when it was their mistake of using a UPS store address from a USPS shipping. They don’t make it right what so ever. Don’t offer a refund, store credit, or a redelivery. Why? Because they are a bunch of communists who don’t care for the costumers and they are always right their mistake the costumer has to pay for it.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Civivi Primitrox

This is my 2nd Civivi Primitrox. Love the beauty of the wood scaled model, but prefer the grip of the black scaled. Both are exceptional knives. Light, balanced, quick. Knifecenter offers great prices and quick delivery.

24 June 2024
Unprompted review
Rated 1 out of 5 stars

LETS SEE THEM TRY TO DEFEND THIS

LETS SEE THEM TRY TO DEFEND THIS.
ALAS ALAS: I am so disappointed in Knifecenter.
I live in Ireland and have been a very regular customer for well over 15 years, SPENT MANY MANY THOUSANDS OF DOLLARS WITH THEM ON US MADE KNIVES and never had any real problems. I ordered 2 identical knives this time for just over 100 bucks each. Only one was in the box when it arrived here. They say they checked and they definitely shipped 2 so thats it ,tough luck they are not doing anything for me.
No investigation with UPS, postal companies or doing a single thing to recover my knife. They seem to think that I have suddenly become dishonest after 20 years of being totally honest. or else maybe they think something happened WITH THE DELIVERY SERVICE over here in Ireland to cause this. They just said we can't help you in any way.
Almost 20 years of loyalty just thrown away, European sellers dont do stuff like this. I'm so disappointed that I have decided to give up COLLECTING US Knives.
I wasn't looking for a refund, all I wanted was to get the 2 Knives, I ordered and paid for.
In any case it's bad for your long term business to betray a customer over a 100 bucks when he has spent many many thousands of dollars over 2 decades.
AVOID KNIFECENTER AT ALL COSTS IF YOU DONT LIVE IN USA. THEY DONT CARE ONE BIT ABOUT THEIR INTERNATIONAL BUYERS.
IF THEY COME TO THEIR SENSES, I WILL OF COURSE REMOVE THE CRITICISM IN THIS REVIEW. IF NOT, I ASK KNIFECENTER TO PLEASE DELETE MY ACCOUNT. ALAS, EVEN IF YOU FORGET ABOUT ME KNIFECENTER, DONT DAMAGE THE U.S. KNIFE COMMUNITY THAT I LOVE TO FOLLOW.

18 June 2024
Unprompted review
Rated 4 out of 5 stars

I love your Knives and the Gift Cards, but Shipping is TOO HIGH!…

I love your Knives and the Gift Cards that I can earn. However, WHY is postage so much? I am in NO hurry to get my knife. Isn't there a cheaper rate? This last folding knife I paid over $12!! One of the reasons that I use Amazon is that I get FREE shipping! Knife Center needs to find cheaper shipping. Thanks

17 June 2024
Unprompted review
KnifeCenter logo

Reply from KnifeCenter

Thanks for reaching out. Shipping costs can vary depending on the size, weight and destination. Please reach out to us at support@knifecenter.com so we can look into this to ensure the appropriate shipping costs are being applied.

Rated 5 out of 5 stars

Usually a pretty good experience but my…

Usually a pretty good experience but my rewards not showing on my last purchase!

17 June 2024
Unprompted review
KnifeCenter logo

Reply from KnifeCenter

We appreciate your business! Orders and loyalty records can take up to an hour to appear in your account. It should be in there now! Feel free to reach out with any questions!

Rated 5 out of 5 stars

Excellent Customer Service

I ordered the knife knowing it was out of stock and I kept waiting and just recently decided to try to cancel the order or change it. I emailed them and within a day they got back to me and I changed my order and they fixed it within five minutes
I will definitely be ordering from Knife Center again!

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Simply the best

The best online knife company out there. I've bought so many knives from them and am always satisfied.thank you KC

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Best blade company, best prices.

A great company to conduct business with. Everyone from customer service to warehouse are very helpful and knowledgeable.

This is the first business I search when I have a hankering for a new blade. Five stars every time!

Thanks KnifeCenter,
Sean

17 May 2024
Unprompted review
Rated 1 out of 5 stars

Missing knife

Received only one knife , ordered two.

Absolutely 0 help from them, unprofessional and slow costumer support

Buyers Beware!

24 April 2024
Unprompted review
KnifeCenter logo

Reply from KnifeCenter

We apologize for the outcome of this shipment. Your order shipped complete with all contents in the box. Unfortunately, one item was confiscated by customs in your country. Per our international shipping policy, the customer assumes all risk and liability when purchasing from us as all packages are subject to customs clearance. We have this stated in our International Sales & Shipping Policies page, listed here: https://www.knifecenter.com/info/international-shipping-map/. We also have it listed in the checkout page where customers need to check to acknowledge that they're over 18 and agree to our Terms and Conditions. This is what it states:

*I am over 18 years of age and I agree to KnifeCenter's Terms and Conditions. I understand it is my responsibility to be familiar with my country's laws and regulations concerning the importation of certain goods. I understand the risk and hereby agree to pay all costs including, but not limited to, cost of goods, shipping costs, duties/taxes, even if any or all of the items on my order are seized by Customs.*

Rated 1 out of 5 stars

Things have changed in a sad way.

I have been purchasing with them for years (over $30k) and things have changed it a sad way. "All in stock orders placed before 3pm usually ship same day or next business day/1-2 days". I placed an order early Monday morning for an important gift for Sat (only takes 3 days to arrive once shipped) and when I called Weds due to no ship confirmation sent they said I would have to pay expedited shipping. I couldn't believe they would not simply ship it expedited since they did not ship it within 2 days as they advertise. I no longer recommend them to anyone and will be using the other distributors for purchases.

8 May 2024
Unprompted review
Rated 2 out of 5 stars

They state order ships in 1-2 business…

They state order ships in 1-2 business days. We are entering business day four and no shipping information. I even paid for express shipping to receive it in a timely manner, but if they are slow to ship, what’s the use. Plus, a person can’t check a status unless you set up an account. If I wanted to do that, I would have done it when ordering. Now, I especially don’t want to set up an account.

9 May 2024
Unprompted review

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