Good experience ordering from here. Knife arrived well packaged and exactly as described. The Bugout is lightweight and the blade is sharp out of the box. I use it for camping and general outdo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Welcome to your resource for all things cutlery, shaving, and security. Since 1995 the KnifeCenter has been giving you the best "Old Fashioned" service. Buy knives by browsing from over 20,000 products, including pocket knives for every use, outdoor, camping, and survival knives. If you are a Swiss Army Knife fan, don't miss our selection of Swiss Army Knives, multi-tools and kitchen cutlery from Victorinox, or kitchen knives from Henckels, Wusthof and more. We also offer the finest Custom Made Knives and Semi-Custom Made Knives on the web!
5201 Lad Land Dr, 22407, Fredericksburg, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been purchasing knives for my husband and myself for decades. Excellent pricing, quick turnaround ( when Knifecenter is in control 😉) and tremendous customer service people when I have had questions. Thank you very much!
Professional Service with No Surprises!
I placed an order that was billed to me, but shipped to another address as a birthday present. I was contacted to confirm that this was a legitimate order. This is very much appreciated as fraud is everywhere these days. I spoke with wonderful customer service reps that walked me through the confirmation process. If more companies did this kind of thing, fraudulent charges would certainly decrease. Thanks for your diligence on keeping your customers protected and informed.
I love the look of the knife. Can’t wait to receive it. The elementum is one of my favorite knives and I’m sure this one will be as well

Reply from KnifeCenter
This company and their employees all are useless. They make a mistake on an expensive order and do nothing to fix it or help the costumer. Their costumer service agents are useless and provide no actual service to the costumer. This people are a bunch of hidden communist and I should know I’m from Cuba. They make a mistake and oops that’s it. You figure it out. Like I was told, “ Call UPS and see if they can hold the package for you” when it was their mistake of using a UPS store address from a USPS shipping. They don’t make it right what so ever. Don’t offer a refund, store credit, or a redelivery. Why? Because they are a bunch of communists who don’t care for the costumers and they are always right their mistake the costumer has to pay for it.
This is my 2nd Civivi Primitrox. Love the beauty of the wood scaled model, but prefer the grip of the black scaled. Both are exceptional knives. Light, balanced, quick. Knifecenter offers great prices and quick delivery.
LETS SEE THEM TRY TO DEFEND THIS.
ALAS ALAS: I am so disappointed in Knifecenter.
I live in Ireland and have been a very regular customer for well over 15 years, SPENT MANY MANY THOUSANDS OF DOLLARS WITH THEM ON US MADE KNIVES and never had any real problems. I ordered 2 identical knives this time for just over 100 bucks each. Only one was in the box when it arrived here. They say they checked and they definitely shipped 2 so thats it ,tough luck they are not doing anything for me.
No investigation with UPS, postal companies or doing a single thing to recover my knife. They seem to think that I have suddenly become dishonest after 20 years of being totally honest. or else maybe they think something happened WITH THE DELIVERY SERVICE over here in Ireland to cause this. They just said we can't help you in any way.
Almost 20 years of loyalty just thrown away, European sellers dont do stuff like this. I'm so disappointed that I have decided to give up COLLECTING US Knives.
I wasn't looking for a refund, all I wanted was to get the 2 Knives, I ordered and paid for.
In any case it's bad for your long term business to betray a customer over a 100 bucks when he has spent many many thousands of dollars over 2 decades.
AVOID KNIFECENTER AT ALL COSTS IF YOU DONT LIVE IN USA. THEY DONT CARE ONE BIT ABOUT THEIR INTERNATIONAL BUYERS.
IF THEY COME TO THEIR SENSES, I WILL OF COURSE REMOVE THE CRITICISM IN THIS REVIEW. IF NOT, I ASK KNIFECENTER TO PLEASE DELETE MY ACCOUNT. ALAS, EVEN IF YOU FORGET ABOUT ME KNIFECENTER, DONT DAMAGE THE U.S. KNIFE COMMUNITY THAT I LOVE TO FOLLOW.
Knifecenter is on top of their game. Always the best prices and usually pretty fast shipping.
I love your Knives and the Gift Cards that I can earn. However, WHY is postage so much? I am in NO hurry to get my knife. Isn't there a cheaper rate? This last folding knife I paid over $12!! One of the reasons that I use Amazon is that I get FREE shipping! Knife Center needs to find cheaper shipping. Thanks

Reply from KnifeCenter
Usually a pretty good experience but my rewards not showing on my last purchase!

Reply from KnifeCenter
I ordered the knife knowing it was out of stock and I kept waiting and just recently decided to try to cancel the order or change it. I emailed them and within a day they got back to me and I changed my order and they fixed it within five minutes
I will definitely be ordering from Knife Center again!
The best online knife company out there. I've bought so many knives from them and am always satisfied.thank you KC
Fast, clear, and efficient customer service! You’ll get a real person on the phone almost instantly and the respond to email very fast!
A great company to conduct business with. Everyone from customer service to warehouse are very helpful and knowledgeable.
This is the first business I search when I have a hankering for a new blade. Five stars every time!
Thanks KnifeCenter,
Sean
Received only one knife , ordered two.
Absolutely 0 help from them, unprofessional and slow costumer support
Buyers Beware!

Reply from KnifeCenter
You have the widest selection of knives including Magna cut knives and automatic OTF knives. everything i have bought from you was tuned flawlessly.
I have been purchasing with them for years (over $30k) and things have changed it a sad way. "All in stock orders placed before 3pm usually ship same day or next business day/1-2 days". I placed an order early Monday morning for an important gift for Sat (only takes 3 days to arrive once shipped) and when I called Weds due to no ship confirmation sent they said I would have to pay expedited shipping. I couldn't believe they would not simply ship it expedited since they did not ship it within 2 days as they advertise. I no longer recommend them to anyone and will be using the other distributors for purchases.
They state order ships in 1-2 business days. We are entering business day four and no shipping information. I even paid for express shipping to receive it in a timely manner, but if they are slow to ship, what’s the use. Plus, a person can’t check a status unless you set up an account. If I wanted to do that, I would have done it when ordering. Now, I especially don’t want to set up an account.
KC has great prices that's for sure!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.