KnifeCenter Reviews 

951
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Consumers love the wide range of available products, detailed item descriptions, and the exceptionally responsive customer support team that is always ready to help. People also mention that orders ship quickly and securely, making the overall purchasing process smooth and satisfying. However, some customers also noted frustrating delivery delays, slow shipping times, and a lack of proper tracking updates on certain orders. A few reviewers experienced significant problems when shipments were lost, backordered, or held up due to missing items. These individuals felt disappointed by the lack of proactive support when dealing with shipping complications.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the great selection, sharp blades, and... See more

Customer service

Consumers find customer service to be positive, frequently praising the top-notch support and helpful... See more

Service

Reviewers highlight positive aspects of service, praising associates who work diligently and resolve requests... See more

Order

Customers consistently note positive experiences with order processes, highlighting great prices, fast... See more

Delivery service

People report ambiguous experiences with delivery service, as reviewers are sharply divided regarding their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience ordering from here. Knife arrived well packaged and exactly as described. The Bugout is lightweight and the blade is sharp out of the box. I use it for camping and general outdo... See more

Company replied

Rated 4 out of 5 stars

a place to buy knives and tools that is trust worthy and will ship out your order in a timely manner...been a long time customer of this place and sure there have been hiccups with my orders along the... See more

Company replied

Rated 5 out of 5 stars

Lots of selection, good detailed information about each item. I like the videos that accompany the descriptions. I’d like to see a compare option since there are many options available in each categ... See more

Rated 5 out of 5 stars

I started following KnifeCenter on YouTube over a year ago. Their show is informative and educational, combined with wit and humor. I have ordered a number of blades from them and have never been disa... See more


Company details

  1. Knife Shop
  2. also in
  3. Cutlery Shop

Written by the company

Welcome to your resource for all things cutlery, shaving, and security. Since 1995 the KnifeCenter has been giving you the best "Old Fashioned" service. Buy knives by browsing from over 20,000 products, including pocket knives for every use, outdoor, camping, and survival knives. If you are a Swiss Army Knife fan, don't miss our selection of Swiss Army Knives, multi-tools and kitchen cutlery from Victorinox, or kitchen knives from Henckels, Wusthof and more. We also offer the finest Custom Made Knives and Semi-Custom Made Knives on the web!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

951 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(951)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knife Center Customer Service

I must let anyone who does not already deal with the Knife Center they should on this alone. I was going to buy a OTF knife from one of their competitors. Problem with the other place (BL) that all I am saying who it was. I could not get through to them on phone. So I called the Knife Center about my questions. I was not sure which one to buy out of the three companies who make OTF knives. I had dealt with two people from the Knife Center Customer Service Dept. One person a guy on Friday April 19th and the other Janie on April 22 and they are both GREAT. The person I had talk to on Friday about buying a OTF was on the money. Both customer Service team members are very knowledgeable. I told both of them what I was going to use it for. I did call back different day because I did not know which blade I wanted on Friday. Janie answered more of my question on the blades and some other question. I thought about over the weekend. They both gave me their honest and best opinion on all three OTF’s what they liked and what they did not. The only problem was they did not have the color I wanted.The Knife Center answered the phone ASAP twice (BLA) did not pick up the phone or get back to me in a email also. BUT because of these two Knife Center reps I will buy the OTF from Knife Center, even though it is not the color I want. I can't stand to wait on the phone for over 10 min. and email cs from the other company Knife Centers has got my business and all future business.
Anthony

22 April 2024
Unprompted review
Rated 5 out of 5 stars

KnifeCenter getting it done correctly

I have been dealing with KnifeCenter for many years. The reason for that is simple, they get the order right, it gets shipped quickly, the items I am looking for are easy to find and the prices are reasonable. As a customer, I can not ask for mor than that.

13 April 2024
Unprompted review
Rated 5 out of 5 stars

They have it all

Looking for parts for a Swiss army knife cyber tool corporate gift I found in a second hand/ antique store. Other places had this or that but knife center had all I needed to get it complete.
I would like if they could put pictures of the spare parts next to a knife they may belong with just to get a perspective size.
Well done guys.

14 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I can't count the number of website's where I click the contact us button, write a small question and then never hear a peep.

I emailed a question on a Thursday evening and had an incredibly helpful response Friday morning.

Made me not only a fan of the company but a first time buyer as well.

PS - The RoseCraft Blades Aeris Rex is a really nice flipper knife. Really enjoy the heft it has. As a southpaw, I also fully appreciate the ambidextrous clip holes.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

The Knife Center is on the APEX of Customer Satisfaction.

Over the years, I have dealt with and purchased from Knife companies. There is none I have experienced that is so locked into customer service and making sure your purchase is everything you want it to be; these guys are a GO-TO for any knife needs, not to mention their YouTube Content is outstanding and informative. They are a true benefit to the knife Community on so many levels.

3 April 2024
Unprompted review
KnifeCenter logo

Reply from KnifeCenter

As the owner of Knifecenter, responses like this make everything worthwhile. We always emphasize with our customer service reps as well as everyone at the Knifecenter, to treat our customers the way they would wish to be treated. Thank you, Greg, for noticing. We will continue to try to earn your business.

Rated 1 out of 5 stars

Where’s my order

Been waiting for a while now

11 February 2024
Unprompted review
KnifeCenter logo

Reply from KnifeCenter

Hi Heath. I'm sorry that your order has not yet shipped. I've looked into this and it does appear we're still waiting on a couple items to arrive. Both items are expected to be here by the end of this week so your complete order is expected to ship within the 7-10 business day time frame as listed in the email confirmation. On orders where all items are in stock, most ship the same day if it's placed by 3 PM ET, if not the next business day. Feel free to contact us if you have any questions or concerns.

Rated 5 out of 5 stars

Awesome company, costumer is #1!

Found the best price on a kershaw Launch 15 at KC I had been eyeing for awhile. After purchasing i saw that the price had dropped even more. I emailed KC and asked for the latest sale price. They responded immediately and refunded me the price difference. Great experience, they really value the customer!

5 February 2024
Unprompted review
Rated 5 out of 5 stars

I had a small issue paying with an…

I had a small issue paying with an international card and wanted to order two items. They were very helpful over the phone in solving the issue. Unlike many companies these days KnifeCenter was available to speak to me over the phone, which made things much faster.

7 February 2024
Unprompted review
Rated 5 out of 5 stars

Super fast worldwide shipping

I have ordered a knife from USA to France. I placed an order Sunday night and Friday morning (in 5 days!!!!!!!!!) i already received it! The service is super fast, i am happy! Recommend this store to everyone. If you want to keep away from stress and save your time - this option is for you.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievably GREAT service

Unbelievably GREAT service. I ordered a Randall knife I've wanted forever. My first Randall knife ordered direct from Randall was years in the making (still worth it). I ordered this blade from Knife Center and it was at my doorstep the next day. Fast, efficient, great service, easy- straight forward website, and reasonable prices because you are going to have an heirloom quality blade the next day.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Heather Rocks!

Absolutely stellar service and communication from Heather. I had an issue with a 15 dollar wooden toy knife I bought for my son and she treated my issue as if I bought a super premium knife. It’s the little things like Heather being patient, actually listening to my problem and offering solutions. It’s people like Heather that will keep me a KnifeCenter customer for life.

12 January 2024
Unprompted review
Rated 4 out of 5 stars

Access sometimes... Love it

I forgot my password and resetting it was a bit confusing the first time... maybe because I was doing it from my phone. Overall I love the knifecenter... Dave C Anderson, Seth V and Thomas behind the camera!

31 December 2023
Unprompted review

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