Knights Professional Services Reviews 927

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting their quick responses and efficient service. Many people found the communication excellent, appreciating how easy it was to contact the team and receive prompt updates, making their overall experience smooth and stress-free. However, some customers were dissatisfied with the service, mentioning issues with delayed final documents and a lack of response to complaints. A few other people also felt that the firm was incompetent in managing estates and property transfers, leading to high fees and poor account recording.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their responsiveness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness, professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers found the communication clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied

Rated 5 out of 5 stars

Sale of my mother's bungalow was handled by Rachel at the Newcastle-under-Lyme office, whom provided the best possible service in dealing with all matters promptly and efficiently even to the point of... See more

Rated 5 out of 5 stars

We have worked with Rachael Billam and her team for 11 flat sales over the past 2 years. We have been extremely happy with their professionalism, friendly communication and the speed at which they wo... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Lawyer
  4. Family Lawyer
  5. Immigration Lawyer
  6. Tax Lawyer

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

927 reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Charlotte Ridgeway at Knights was amazing

Charlotte Ridgeway at Knights was without doubt what kept us sane over a very long and protracted deal that became more complicated by the week and months as the other party added and changed just about everything possible. Patience, tenacity, knowledge and calmness were delivered in abundance and we can thoroughly recommend Charlotte to anyone looking for a conveyancer.

21 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your kind review Lucinda. It is lovely to be appreciated for the professional work that goes into everything we do. We would be delighted to receive a recommendation from you and of course help you again in the future when you need us.

Charlotte Ridgway, Oxford office.

Rated 5 out of 5 stars

Rachael and Dagmara were truly…

Rachael and Dagmara were truly excellent. Really thorough and professional . And friendly too . Strongly recommended , we’d definitely use them again.

25 November 2025
Unprompted review
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Reply from Knights Professional Services

What a lovely review. Thank you Charles. We would be thrilled to help you again. Thanks for sharing your experience.

Rachael Burrows and Dagmara Blachut, York office.

Rated 5 out of 5 stars

House purchase completion

We have used Knights for several transactions over the years and always with excellent results. This last purchase was a rather drawn out affair, mainly because of Land Registry matters but the team were on top of everything, right through the process. Thanks again.

18 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for sharing your experience Ian. Always a pleasure to help you and look forward to the next time.

Rachel Billam, Sheffield office.

Rated 5 out of 5 stars

Recommended

We had complicated sale with my mothers estate and Sam was very helpful with sage advice until finally we completed. Great communication and we always felt 'in the loop'. Thanks Sam

16 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Mr Verhoeven. It is really important to us that you felt in the loop. We believe communication and direct access to us is key in building successful client relationships, especially when things are little more complicated than usual. We appreciate you sharing your feedback.

Sam Nolan, Beaconsfield office.

Rated 5 out of 5 stars

We would recommend Jamie, Susie, and Knights, whole-heartedly.

We have worked with Jamie Noel and Susie Preston in the Oxford office on 5 house purchases and 4 sales over the last 6 years, so we can speak pretty confidently about the level of service they provide!

Jamie and Susie are simply outstanding: efficient, thorough, conscientious and really a pleasure to work with. When we hear horror stories about friends' experiences with solicitors elsewhere, we are reminded just how lucky we are to be in their hands. We would recommend them, and Knights, whole-heartedly.

20 November 2025
Unprompted review
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Reply from Knights Professional Services

Thanks Ben for your kind words. It is a pleasure to act on your behalf and we enjoy working with you. We look forward to the next one and would be delighted to accept a recommendation from you.

Jamie Noel and Susie Preston, Oxford office.

Rated 5 out of 5 stars

A consistent source of reassurance…

A consistent source of reassurance during a stressful experience.
In particular both Linda Gregory and Nick Raynor were very helpful and highly professional.
House move now completed with no outstanding difficulties.

7 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Mr and Mrs Williams. The pleasure was all ours. It can be a stressful time, but we are pleased to have reassured you. Consistency is key for us to make sure your experience is professional and personal. Best wishes in your new home.

Linda Gregory and Nick Raynor, Sheffield office.

Rated 5 out of 5 stars

Conveyancing Sheffield

Recently used the team Knights Sheffield for the sale and purchase of our home. Linda and Lauren went above and beyond at all times, dragging the rest of the change through to completion. Thank you 👏🏻👏🏻👏🏻

14 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Scott. It was a pleasure to help with your sale and purchase. We really feel managing our capacity is key to providing a premium service where we can encourage others in chain for a swift completion. All in good time for the end of year now to enjoy your lovely new home.

Linda Gregory and Lauren Rose, Sheffield office.

Rated 5 out of 5 stars

The staff were always pleasant and…

The staff were always pleasant and helpful and the response was quick and efficient.

21 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for your feedback. We are pleased to note your comments particularly on our quick response and efficiency. A key element of our premium service is ensuring communication is a top priority.

Louise Jones, Worcester office.

Rated 5 out of 5 stars

Property transfer by Knights Professional Services, Portsmouth

Samantha Kidd and Ian Peach from the Portsmouth office handled a property transfer. I found them very knowledgable, swiftly responsive to any communication and highly efficient, this gave me great confidence in their service which all went smoothly. Thank you.

17 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Alison. We appreciate your time taken to leave a complimentary review.

Ian Peach and Samantha Kidd, Portsmouth office.

Rated 5 out of 5 stars

I really felt that my best interests…

Megan Andries did a fantastic job- I was very impressed. I appreciated her professionalism throughout the transaction and really felt that she protected my interests.

14 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Amna. So very kind of you to take the time to review our service. A pleasure to help you.

Megan Andries, Birmingham office.

Rated 5 out of 5 stars

A professional and supportive team

Devika Jayasinghe handled both my sale and the purchase of my new home, assisted by Nick Poynton. Both were easy to contact so communication was excellent. Devika dealt with matters quickly and efficiently. Both Devika and Nick were professional and courteous and gave me great support throughout.

17 May 2025
Unprompted review
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Reply from Knights Professional Services

Great to hear Leslie. Thank you so much for your kind comments. We really aim to deliver a premium service and are pleased you found us professional and supportive.

Devika Jayasinghe and Nick Poynton, Beaconsfield office.

Rated 5 out of 5 stars

Huge thank you to Jamie Noel and Saskia…

Huge thank you to Jamie Noel and Saskia Gokani with the work they did for the purchase of my property. Very timely and professional service. Great communication throughout the whole process

11 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for taking the time to leave a lovely review. Communication is key so we are pleased to hear you felt it was great throughout. A pleasure to help and we hope you enjoy your new property.

Jamie Noel and Saskia Gokani, Oxford office.

Rated 5 out of 5 stars

Knights have been wonderful

Knights have been wonderful, especially Rosemary Alderson, my solicitor, who navigated me through acrimonious divorce. I wouldn’t have my end result without her. Calm, professional, tenacious, finger in the ball. Specialist in pensions. From a divorced lady, living happily now in her own home. Thanks Knights and Rosemary.

5 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you, Nicola. It is lovely to hear of your experience being so positive considering the circumstances. We appreciate your kind comments and time to leave a review. Best Wishes.

Rosemary Alderson, Family Team, Teesside office.

Rated 5 out of 5 stars

Property conveyancing

I have recently completed the sale of a property and knights have been great throughout, from the initial conversation to the completion i have felt at ease and confident in all Knights have done,a massive part of my experience was dealing with Nick Raynor who I must say was absolutely fabulous throughout the process, Nick was always professional throughout what can only be describe as difficult circumstances he always kept me up to date with all information and chased after the estate agent and buyers solicitor without me having to ask, I can not thank Nick enough for all the work he put into this and I can not put into words how much I would recommend Knights and especially Nick. If I was ever to need a solicitor then Knights would be my first thought.

14 November 2025
Unprompted review
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Reply from Knights Professional Services

James, thank you for such compliments. It was a pleasure to help you and guide you through this process, and I am really grateful for your time to leave this review.

Nick Raynor, Nottingham/Sheffield office.

Rated 5 out of 5 stars

Knights solicitors

Knights solicitors and in particular Gethin Lloyd and his team provide professional services and guidance throughout the sales process. He was always available to speak to if required and promptly responded to emails . We were kept updated throughout the process. I would highly recommend Knights Solicitors

14 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Ashlea, it is great to hear of your experience being so positive, especially with direct access and prompt communication. It is important to us that our premium service meets expectations.

Gethin Lloyd, Chester office.

Rated 5 out of 5 stars

Huge thanks to Amanda and Samantha for…

Huge thanks to Amanda and Samantha for their support with the transfer of my property within tight timescales. Professional, great communication and extended a human touch, empathetic to my circumstances. Knights were recommended to me and didn’t let me down! Thank you

6 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you, Carol, for taking the time to share such positive feedback. We are delighted to hear we are able to support you through your transfer and our professionalism, communication and empathy made a real difference. We are grateful for your recommendation and pleased to have delivered the service you expected. Tank you once again for your kind words.

Amanda Paardekooper and Samantha Kidd, Portsmouth office.

Rated 5 out of 5 stars

Very professional and efficient in…

Very professional and efficient in dealing with my mother’s estate in what was a very difficult time very quick in responding to any questions I had very helpful in all aspects

12 November 2025
Unprompted review
Knights Professional Services logo

Reply from Knights Professional Services

Thank you for your comments. We are pleased to have been able to help during a difficult time for you and your family.

Knights.

Rated 5 out of 5 stars

Knights Plc

Knights Plc. Professional Services. I gave a 5-star rating as I found them to be professional, knowledgeable, giving good advice, promptly communicating, and treating me as a valued client.

The members of staff at Knights Solicitors are excellent, particularly Sally Peake and Louise Nunns. Their communication skills were always prompt, answering emails and phone calls straight away. They dealt with any queries quickly. I was kept inform at all times, Very Professional and knowledgeable giving good advice where necessary. I felt I was a valued client, not just a number.

You have their full attention, covering legal aspects of transferring a property, with guidance all the way.

31 October 2025
Unprompted review
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Reply from Knights Professional Services

Great to hear your experience was excellent, Eric. We are pleased you felt our communication prompt. You are a valued client and we assure you of our full attention and guidance with any other matter we can help with should you need us again.

Sally Peake and Louise Nunns, Brighton office.

Rated 1 out of 5 stars

IBB Property Law Team made a total mess of my purchase

IBB Law now Kinghts completely messed up a straight forward cash purchase and lease extension. Took forever, lost us the lease extension, incorrectly served notices, accepted no responsibility and caused significant consequential losses. They failed to follow the correct legal process and have now messed us around without settlement for three years racking up huge legal costs. The partner responsible should be fired for his shocking mismanagement of the staff involved and failure on the process. IMHO he acted improperly and without proper care and diligence and bad advice. When he realised the mess up he dropped us as clients and fired the issue off to the IBB liability insurer’s solicitor who have charged person handling it numerous times trying to burn us out and bankrupt us through paying fees to fight them. Absolutely shocking experience - STAY AWAY from these crooks. UPDATE spoke to KNIGHTS Complaints team about IBB over a week ago and still had ZERO response.

25 November 2025
Unprompted review
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Reply from Knights Professional Services

Dear Mr Alexander,

We are aware of your review. As you have identified, this matter is being dealt with by IBB’s solicitors in accordance with the due process. You will appreciate that whilst this matter is in the hands of lawyers, the communications are privileged. We are unable to provide a specific response in this public forum. We are committed to addressing this issue through the proper legal channels.

Knights

Rated 5 out of 5 stars

Fantastic experience!

The experience I had with Knight’s Professional Services was fantastic! Assisting me with the legal side of getting on the property ladder and purchasing my first home. Charlotte Goodson & Lucy McKenna were quick to respond to my enquiry’s and were happy to help in any way they could.
I highly recommend!!

15 October 2025
Unprompted review
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Reply from Knights Professional Services

This is lovely to read Richard. It can be a stressful time buying your first home and we are delighted you choose us to help you. We are grateful for your time to leave us such a complimentary review. Enjoy your beautiful new home.

Charlotte Goodson and Lucy McKenna, Portsmouth New homes.

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