We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.
The Brampton, ST5 0QW, Newcastle-Under-Lyme, United Kingdom
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jamie and Saskia are outstanding in their professionalism and attention to detail. They communicated clearly throughout the process, explained every step in plain language, and handled my sale efficiently. Their friendly approach made the process easier and I wouldn’t hesitate to recommend them to anyone looking for reliable legal support.

Reply from Knights Professional Services
Rachel Byles of Knights in Newcastle under Lyme acted for me on a probate sale of my mother’s house. She was very efficient, professional and proactive through-out, despite the other solicitors involved being very slow and failing to communicate. I would certainly recommend her. You might pay more for the service but it is worth it. It’s unfortunate that not everyone operates in the same way which can mean that the process is still stressful.

Reply from Knights Professional Services
Knights were able to step in after we were let down by previous solicitors 6 weeks into our purchase. Our solicitor Sarah-Louise was informative, friendly, helpful and communicative throughout and she managed to get us over the line by Christmas despite the initial delays by the previous solicitor. Fee wise it is much more expensive than other companies hence 4 stars not 5, but in fairness we got a very good service and timely completion was the end result. Would highly recommend

Reply from Knights Professional Services
Louise and her team helped us sell a flat with lease issues and then the purchase of a building plot and a associated development plan.She was brilliant at guiding us through all the complexities that were involved and at finding solutions to any issues that arose during the process.She responded quickly to emails and phone calls which was very reassuring for us and gave us the confidence to get the deal completed.

Reply from Knights Professional Services
The team at Knights made a tricky house sale for an elderly relative a much smoother experience than expected. Despite a few issues getting communication back from our freeholder in a timely manner, the Knights team showed great tenacity and persistence in delivering the sale on time. Thank you so much.

Reply from Knights Professional Services
Very good efficient service.
I would certainly recommend Knights to friends and colleagues.

Reply from Knights Professional Services
Genuinely amazed how quick & smooth the entire conveyancing process was with Knights—huge thanks to Rachel & Lauren who worked my case. Highly recommend.

Reply from Knights Professional Services
Thank you to Associate Imran Dean who has dealt with our conveyancing with professionalism, efficiency, patience and understanding. I recommend him very highly and will ask him to help us again in the future. Sandy, Ley Hill, Bucks.

Reply from Knights Professional Services
Extremely helpful and very willing to go the extra mile! Would highly recommend.

Reply from Knights Professional Services
First class service …. Expedited the sale of my home and purchase of my new home with commitment and efficiency. Despite the complexity involved it was managed by Chris Brierley and his team with the utmost care and attention to detail. He took time to ensure I understood the nuances of the contract which was extremely helpful.

Reply from Knights Professional Services
This is the absolute worst law firm in the universe. This lousy firm has proven to be the most incompetent group of liars in the world. The handling of my grandmothers estate has been horrendous ...

Reply from Knights Professional Services
I wanted to take a moment to express my sincere appreciation for the outstanding service provided by Knights during the recent purchase of our home.
From start to finish, Imran Dean demonstrated exceptional professionalism, efficiency, and attention to detail. Communication was clear and timely throughout the process, and every query was handled with patience and expertise. Despite the usual complexities of property transactions, he ensured everything progressed smoothly and kept us fully informed at every stage.
Isaac Peirson and Kelly Hulme in the Finance team were truly exceptional.
Their proactive approach and commitment to safeguarding our interests gave us complete confidence. We truly felt supported and reassured during what can often be a stressful experience.
I would highly recommend Knights to anyone seeking reliable, knowledgeable, and client-focused conveyancing services. Thank you for making this milestone such a positive experience!

Reply from Knights Professional Services
I'd like to thank Kirsten, Ben and the team at Knights for delivering a truly outstanding service.
Whilst working to an incredibly tight deadline, they were able to get everything sorted for me to move into my new home. As a first time buyer on a shared ownership property, they made the experience simple and easy to understand, guiding me through every stage.
Because of the tight deadline, they were always on the ball, being one step ahead to always chase whoever was falling behind. Their communication is fantastic, and they were happy to pick up the phone whenever I had any questions.
With a very tight few days until the deadline, they worked tirelessly to get everything sorted so that everything was convenient for me.
I couldn't ask for a better experience as a first time buyer, and want to commend Kirsten and Ben for providing a stellar experience.

Reply from Knights Professional Services
Kirsten has made the entire process effortless from start to finish. She explained everything clearly, kept me updated at every stage and always responded quickly, especially when something was urgent. Her professionalism is outstanding and she is genuinely the best solicitor I have worked with. This is my third property purchase and I have never experienced such efficiency. I highly recommend Kirsten and her team for anyone looking for a smooth buying or selling process. She turns a stressful experience into something manageable and straightforward.

Reply from Knights Professional Services
Tia has been amazing! Since the start she has been on top of things and replies very quickly to our emails. No delays whatsoever from her end and she made the process stress free from the solicitor point of view. All the documents were sent appropriatly. There is a big team in Knights, which is a double edged wepon. It means that you will always find someone to answer your query yet it might be someone you are unfamiliar with. But to be honest, there internal communication system is amazing and we never felt that the person answering our question is out of loop. The quote she provided us with initially was very accurate and nothing changed when we had out completion statement. I highly recommend Tia and the team!

Reply from Knights Professional Services
I made a complaint regarding two of their employees in July 2025. Received the auto response but no one ever bothered contacting me from the complaints team! Made a second one today (which had they addressed with the first, probably wouldn't have resulted in the second). They dont seem to respect respondents who self represent. At least in our experience so far. On the upside at least we are not paying their extortionate fees. Hopefully this review will get a response, unlike my complaint(s)...p.s. if they dont start corresponding professionally in line with SRA code of practice, I will certainly be referring to the Legal Ombudman.
Whether you are a client or a respondent, I urge not to use them and if you do and having a poor experience then refer it to legal Ombudsman if you receive a shoddy service.

Reply from Knights Professional Services
The staff especially Kerianne were quick to respond to all my queries,consistently friendly and efficient. they kept me updated throughout the house purchase,making the entire process smooth clear and reassuring.

Reply from Knights Professional Services
I’ve used Elisa Everitt at Knights Professional for both the sale of a property and an unrelated purchase of my own home, and I couldn’t be more impressed. Having worked with her twice now, I can say with complete confidence that she is exceptionally efficient, reliable, and professional and when she was on annual leave, her colleague's were in the loop with the current situation and were equally as helpful. Throughout the entire process I felt completely in safe hands — Elisa handles everything with such care and competence that you can trust her wholeheartedly. I would recommend her without hesitation and will absolutely use her again in the future should the need arise.

Reply from Knights Professional Services
This is the second time I have used Knights professional services Portsmouth team for conveyancing. The first was under the Coffin Mew brand 2020 to complete the purchase of residential property which was completed flawlessly and on-time. The great experience has been repeated in 2025 with a recent requirement for Redemption of Help to Buy which was done with first class advice & flawless completion by Amanda Paardekooper & Samantha Kidd. I thoroughly recommend Knights conveyancing services and look forward to engage with them on future transactions.

Reply from Knights Professional Services
Knights have provided a professional service to our family via the property transfer into trust.
To thank Manny and Indy for keeping us informed of progress throughout the process.
Graham

Reply from Knights Professional Services
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.