Knights Professional Services Reviews 931

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting their quick responses and efficient service. Many people found the communication excellent, appreciating how easy it was to contact the team and receive prompt updates, making their overall experience smooth and stress-free. However, some customers were dissatisfied with the service, mentioning issues with delayed final documents and a lack of response to complaints. A few other people also felt that the firm was incompetent in managing estates and property transfers, leading to high fees and poor account recording.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their responsiveness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness, professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers found the communication clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied

Rated 5 out of 5 stars

Sale of my mother's bungalow was handled by Rachel at the Newcastle-under-Lyme office, whom provided the best possible service in dealing with all matters promptly and efficiently even to the point of... See more

Rated 5 out of 5 stars

We have worked with Rachael Billam and her team for 11 flat sales over the past 2 years. We have been extremely happy with their professionalism, friendly communication and the speed at which they wo... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Lawyer
  4. Family Lawyer
  5. Immigration Lawyer
  6. Tax Lawyer

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

931 reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very professional and efficient in…

Very professional and efficient in dealing with my mother’s estate in what was a very difficult time very quick in responding to any questions I had very helpful in all aspects

12 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for your comments. We are pleased to have been able to help during a difficult time for you and your family.

Knights.

Rated 5 out of 5 stars

Knights Plc

Knights Plc. Professional Services. I gave a 5-star rating as I found them to be professional, knowledgeable, giving good advice, promptly communicating, and treating me as a valued client.

The members of staff at Knights Solicitors are excellent, particularly Sally Peake and Louise Nunns. Their communication skills were always prompt, answering emails and phone calls straight away. They dealt with any queries quickly. I was kept inform at all times, Very Professional and knowledgeable giving good advice where necessary. I felt I was a valued client, not just a number.

You have their full attention, covering legal aspects of transferring a property, with guidance all the way.

31 October 2025
Unprompted review
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Reply from Knights Professional Services

Great to hear your experience was excellent, Eric. We are pleased you felt our communication prompt. You are a valued client and we assure you of our full attention and guidance with any other matter we can help with should you need us again.

Sally Peake and Louise Nunns, Brighton office.

Rated 1 out of 5 stars

IBB Property Law Team made a total mess of my purchase

IBB Law now Kinghts completely messed up a straight forward cash purchase and lease extension. Took forever, lost us the lease extension, incorrectly served notices, accepted no responsibility and caused significant consequential losses. They failed to follow the correct legal process and have now messed us around without settlement for three years racking up huge legal costs. The partner responsible should be fired for his shocking mismanagement of the staff involved and failure on the process. IMHO he acted improperly and without proper care and diligence and bad advice. When he realised the mess up he dropped us as clients and fired the issue off to the IBB liability insurer’s solicitor who have charged person handling it numerous times trying to burn us out and bankrupt us through paying fees to fight them. Absolutely shocking experience - STAY AWAY from these crooks. UPDATE spoke to KNIGHTS Complaints team about IBB over a week ago and still had ZERO response.

25 November 2025
Unprompted review
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Reply from Knights Professional Services

Dear Mr Alexander,

We are aware of your review. As you have identified, this matter is being dealt with by IBB’s solicitors in accordance with the due process. You will appreciate that whilst this matter is in the hands of lawyers, the communications are privileged. We are unable to provide a specific response in this public forum. We are committed to addressing this issue through the proper legal channels.

Knights

Rated 5 out of 5 stars

Fantastic experience!

The experience I had with Knight’s Professional Services was fantastic! Assisting me with the legal side of getting on the property ladder and purchasing my first home. Charlotte Goodson & Lucy McKenna were quick to respond to my enquiry’s and were happy to help in any way they could.
I highly recommend!!

15 October 2025
Unprompted review
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Reply from Knights Professional Services

This is lovely to read Richard. It can be a stressful time buying your first home and we are delighted you choose us to help you. We are grateful for your time to leave us such a complimentary review. Enjoy your beautiful new home.

Charlotte Goodson and Lucy McKenna, Portsmouth New homes.

Rated 5 out of 5 stars

Thank you Kate Herbert! 5*

Kate Herbert dealt with both the sale of my house and joint purchase of our new home. Can honestly say we only have great things to say about her and how she dealt with the entire process! She dealt with everything so quickly, answered any queries we had and everything felt like it had a nice personal touch. Having had a bad experience with a previous firm, I cannot recommend Knights enough and if you get the fortune of dealing with Kate you’re in a safe pair hands that will get the job done and then some! Thank you for all your help Kate and we will be sure to use your services again when we need to in the future.

24 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Stephen for your kind recommendation and comments on the service you experienced. It is great to hear you found the service efficient, personal and professional, especially after your previous experience elsewhere. It would be a pleasure to help you again when you need us. We hope you are settling well in your new home.

Kate Herbert, Leicester office.

Rated 1 out of 5 stars

Formerly Rix and Kay

Company took over Rix and Kay in Uckfield in August and with this the secure storage of our LPA (power of attorney). Needed to urgently get hold of the documents due to a medical emergency with my dad. Never called me back for a day and then could not locate the documents for days. Rather than letting me know there could be an issue, they didn’t get in contact. Eventually the documents were found but then were sent to the wrong address.
Their systems for proving ID are antiquated compared to my normal solicitors where it is all online using facial recognition software. I would steer clear.

3 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for your feedback, We are sorry to hear about the difficulties you experienced.
When we acquired the former Rix & Kay offices, we inherited their archive and physical document storage. Because of this, our teams needed to work closely with the previous custodian to locate legacy documents, which can occasionally take longer than our usual standards. We appreciate this caused frustration at an already stressful time.
To provide reassurance, our own processes and technology are designed to avoid these issues going forward, We securely store client documents digitally, and for new clients we use online digital recognition identity verification to streamline onboarding while maintaining robust security,
Protecting client information is, and always will be, a priority for us. We are committed to improving our services and appreciate you taking the time to share your experience. If you wish to discuss further, we would be happy to assist on enquiries@knightsplc.com

Knights.

Rated 5 out of 5 stars

I am working with Jordan Oakes at…

I am working with Jordan Oakes at Knights plc and he is absolutely great.

Working on a residential and multiple bridging loans Jordan is attentive and in constant control pushing for progress.

Highly recommended

7 November 2025
Unprompted review
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Reply from Knights Professional Services

Great comments and very much appreciated. Thank you. Working on multiple matters takes skill and focus with attention to detail. We manage capacity to allow for this making sure you have the best experience and result.

Jordan Oakes, Worcester office.

Rated 5 out of 5 stars

Smooth handling of complex sale and purchase

At the start of our moving journey we had wondered whether or not to use Knights as all our dealings over some years had been through IBB and we were concerned that the acquisition by Knights might have changed things. Our fears were soon allayed and the sale of our house, which had a complex interest, moved forward smoothly until the buyer's solicitor woke up at the eleventh hour and started to raise issues, perhaps to make up for his earlier lack of visibility to his high profile clients. The sale completion process was straightforward though we found the online paperwork took some getting used to. Completion of our purchase took place two weeks later and was similarly easy. Huge thanks to Gary and his team for their work on our behalf.

24 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Nick for taking the time to share your experience. We're delighted to hear our team were able to make both your sale and purchase as smooth as possible, especially given complexities involved. We really appreciate your kind words and your continued trust in us following the transition to Knights. Wishing you all the best in your new home.

Gary Bunce, Beaconsfield office.

Rated 5 out of 5 stars

Excellent Company.

My house purchase was seamless, with great communication and everything explained well. We felt very well looked after. Katrina and Louise were one hand daily and very good with comms. Would highly recommend.

31 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Andy for your review of our service. We are pleased you found our service 5* and hope you are enjoying your new home. It would be a pleasure to receive a recommendation from you and help in the future.

Katrina Allen and Louise Nunns, Leeds office.

Rated 5 out of 5 stars

I highly recommend Knights solicitors

I highly recommend Knights solicitors. Ian Peach and his team couldn't have helped me more with my conveyancing. 1st class service in every respect. I wouldn't hesitate to use them again. Thank you Knights!

4 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Russell. We are delighted to read your review of our service. We look forward to helping you again in the future.

Ian Peach, Portsmouth office.

Rated 5 out of 5 stars

10/10, cannot recommend Joanne enough!

Fantastic service, could not have completed our flat purchase without Joanne!

Earlier this year, we completed on our flat with Joanne Robinson as our conveyancer.
To say that the transaction was riddled with issues would be an understatement- disagreements concerning indemnities that were required, building works, a problematic seller, this purchase had it all.
Joanne was there for us at every step of the way. She was helpful, forthcoming, up front with information, and above all, honest. We felt that we could trust her with the biggest purchase of our lives, and we had confidence in her ability to make sure we were covered on all bases.
This confidence was not only tested before the purchase but even after- where we had to contact the seller several months later.
Joanne helped us with this and enabled us to reach the outcome that was previously agreed upon, all without charging us extra for the added hours she had to work on it.
We love our flat, and we do not think any of this would’ve been possible without Joanne!

4 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Tom for your amazing review. We are so happy to hear how pleased you are and everything came smoothly in in the end. We are delighted you love your new flat and truly appreciate you taking the time to share your experience.

Joanne Robinson, Beaconsfield office.

Rated 5 out of 5 stars

London Property Purchase

Jamie Noel was excellent, he and the Knights team put in a great shift to get my property purchase completed. Will definitely use them again if required.

3 November 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Jonah, a pleasure to help on your purchase.

Jamie Noel, Oxford office.

Rated 5 out of 5 stars

Really helpful

Really helpful, great communication and regular updates throughout the entire process. Would recommend

3 November 2025
Unprompted review
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Reply from Knights Professional Services

Hi Angie, great to hear you would recommend the team.

Knights.

Rated 5 out of 5 stars

We used Knights for our coveyancing

We used Knights for our coveyancing. Nam Verma and Amanda Paardekooper were very impressive. Responsive, proactive and always willing to clarify any issues.

30 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Robert. Your kind words are very much appreciated and we are delighted to read review.

Amanda Paardekooper and Nam Verma, Portsmouth office.

Rated 5 out of 5 stars

28 day completion at auction

We found a house to purchase at auction and needed prompt legal advice prior to auction. Knights responded immediately. They then completed within 28 days. Always courteous, professional and responsive.

29 October 2025
Unprompted review
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Reply from Knights Professional Services

We are delighted to read your feedback. Thank you Justin.

Kerianne Walker, Weybridge office.

Rated 4 out of 5 stars

Good team around me

We started the process of probate and conveyancing with Rix & Kay, which then got transferred to Knights. The people I have dealt with throughout have been professional, knowledgable and easy to communicate with. They kept me in the loop, especially when the buyers went quiet on the house sale, but it did eventually complete. We had a few issues around probate being granted (due to an error at the probate office, not with Rix & Kay), and the lack of communication over the transfer to Knights, but I would definitely recommend this team to others.

24 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for taking the time to leave your review. We appreciate the feedback and highlights of the professional service we offer.

Knights

Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Minal at Knights to complete the purchase of my new property and was extremely impressed with the level of service provided. From start to finish, the process was handled with amazing professionalism, efficiency, and incredible attention to detail.

Communication was always clear and timely, and I felt well-informed and supported throughout every stage of the transaction. Thanks to Minal’s expertise and diligence, the completion went smoothly and on schedule.

I would highly recommend Knights to anyone seeking a reliable and professional solicitor for their property needs.

Also, a mention to Ayesha and Sue who also suppoeted me through the process.

Warm regards,

John Morton

27 October 2025
Unprompted review
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Reply from Knights Professional Services

Thanks John, what a lovely review. It was a pleasure to help you.

Mina Shah, Leicester office.

Rated 5 out of 5 stars

Highly recommended

I was aware at the outset that Knights were more expensive than many other companies offering conveyancing services, but I now feel it was definitely worth the extra outlay. Andrew Piggin handled my sale and purchase and throughout the process he could not have been more helpful, efficient and - crucially - available. Everything went through smoothly and I felt in safe hands at all times. I have no hesitation in highly recommending him.

23 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for taking the time to review the service we offer. We are proud of our commitment to providing a premium service to all our clients. We would be delighted to receive a recommendation from you.

Andrew Piggin, Worcester office.

Rated 5 out of 5 stars

Excellence, Diligence, Knowledge And Communication

In brief? Superb, highly competent, responsive, authoritative service throughout my property sale process. A great company with strong communicators and wonderful professionalism.

My two Nottingham HMOs were tough and complex to move. However, in the course of a long sales campaign, every challenge that arose was overcome, and the person who met each one with calm, articulate expertise was Georgia Driver.

Georgia proved herself invaluable, dedicated and exceptionally professional time and time again. Her conscientiousness and attentiveness to detail are utterly remarkable and I cannot speak highly enough of her and the team around her, Philippa and Sharon, in particular. Georgia's consistency and determination is 1000%, and she will go way beyond to get the job done.

I was always kept extremely well-informed, and - for example - when we moved from a regular agent sale to auction for one of the properties, a great deal had to be handled with enormous efficiency to meet the date (including an anxious seller's steep learning curve). Everything went ahead fine.

These are the people I want in my corner next time round.

17 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much, Tim, for your wonderful feedback and taking the time to share your experience. We are delighted to hear that you are pleased with ethe high level of support and service throughout. We look forward to working with you again in the future.

Georgia Driver, Sharon Jordan and Philippa Jacks. Nottingham office.

Rated 5 out of 5 stars

We have no hesitation in recommending…

We have no hesitation in recommending Ian Peach and Samantha Kidd of Knights Solicitors, Portsmouth. They were diligent, professional, and always available whenever we had queries or complex paperwork to sort out. Their attention to detail and willingness to go the extra mile made the entire process much smoother.

24 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you very much Maureen. We really appreciate your feedback and are pleased to read you would recommend us.

Ian Peach, Samantha Kidd. Portsmouth office.

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