Knivesandtools Reviews 4,582

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products and the wide selection available, often highlighting the detailed information provided to help make informed choices. Many consumers appreciate the efficient and fast delivery service, with items frequently arriving quickly and well-packaged. The service is often described as outstanding, with many people commending the helpful and professional approach. However, some customers experienced issues with delivery, noting delays, incorrect routing, or packages being left without a signature. A few people also mentioned problems with orders, such as receiving damaged or faulty items, or experiencing a complete lack of communication regarding delayed shipments.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery service, frequently praising fast and efficient... See more

Product

Consumers find products to be positive, often praising their quality, authenticity, and how well they match... See more

Service

People report positive experiences with service. Many customers praise the fast and efficient service, with... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers praise the ease of ordering, good... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the exceptional processing and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is authentic and works well. Shipping was a bit slow because it went through the postal service, and my contact info wasn’t included on the package, so the courier couldn’t reach me. Overa... See more

Rated 4 out of 5 stars

Good range of products. Swift despatch. On this occasion my order was routed to the wrong destination but issue was quickly identified and corrected. Delivery took a couple of days longer as a result... See more

Rated 4 out of 5 stars

Delivery address doesn't have enough length to put all info, that's why initially my package wan't delivered. But quick communication fixed everything. Process was smooth and easy.

Rated 4 out of 5 stars

Had a few minor issues with delivery to a Lithuanian address. I had to call DHS to arrange a drop off in a box as their system didn't recognise my address. But apart from that flawless service.


Company details

  1. Tool shop
  2. Camping Shop
  3. Hobby shop
  4. Kitchen supply shop
  5. Knife Shop

Information provided by various external sources

Are you a fan of real quality products? We test all our products ourselves and have selected the sharpest knives or the strongest torch for you. On Knivesandtools.co.uk you will find superior quality kitchen knives, torches, pocket knives, binoculars at the best possible price. Cooking and outdoor enthusiasts have come to the right place here.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

“Best Knife I’ve Ever Owned — But It Almost Took My Finger”

The ESEE-5 arrived perfectly — solid packaging, pristine blade, Kydex sheath locked it in tight. I knew I was buying a heavy-duty survival knife, but I didn’t expect how insanely sharp it would be out of the box.

I used it to kill fish, chop heads clean off in one motion, cut through brush, and chop wood without hesitation. The knife handled everything I threw at it — the edge held strong, the weight gave it power, and the grip gave me full control.

While carving wood, the blade slipped and chopped straight into my finger. Not a scrape. Not a nick. A clean, deep hit. I almost lost the finger. Had to go straight to the ER. That’s how sharp and unforgiving this knife is.

The ESEE-5 is a serious tool. It’s not for casual use. It’s overbuilt, durable, and sharp. If you want a knife that can do everything and survive anything, this is it.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

All round excellence

Knivesandtools provide an extensive range of products coupled with enthusiastic expertise and an exemplary customer service.
5 stars from returning customer.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and service!

The delivery is fast and I am happy with the packaging. They have items ( (in my case Japanese knives, whetstones etc) that are hard to get elsewhere. No complaints and highly recommended.

23 May 2025
Unprompted review
Rated 2 out of 5 stars

False 'Shipped' notification led to unnecessary delays

Sent me a 'shipped' notification on the day of ordering (a Thursday), with a quoted 3-5 day delivery. I waited patiently but when it hadn't arrived after 5 days I sent 2 support requests which went unanswered for several days. Then I phoned them and it turned out my order still hadn't shipped, 8 days later.

I'm understanding of shipping delays, but if they hadn't wrongly marked it shipped on day one then I'd have known to chase sooner, alerting them to a hold-up which they seemed unaware of and only dealt with when I called. This will now not arrive in time for my daughter's birthday.

2 stars for the customer services rep I spoke with who was polite and seems to have resolved the issue (though I haven't received it yet).

30 May 2025
Knivesandtools logo

Reply from Knivesandtools

Goodafternoon,

Thank you for your review, and you're absolutely right to be disappointed — we sincerely apologize for the confusion and the delay.

The false "shipped" notification created false expectations, and we completely understand how that affected your plans — especially with something as important as your daughter’s birthday. That should never have happened.

We're also very sorry that your support requests went unanswered for too long. That’s not the level of service we aim to provide, and this experience has been shared internally so we can prevent it from happening again.

We’re glad our colleague could assist you over the phone, but we regret it took that long to get things moving.

We truly hope your order arrives soon and that your daughter enjoys it. If there’s anything we can still do to make it right, please let us know — we’d love the chance to regain your trust.

Warm regards,

The Knivesandtools Team 🔪

Rated 3 out of 5 stars

Knives and tools order

Got my address wrong somehow, so had to wait in all day, for a parcel that didn't arrive. Came 3 days later near enough on time but at least it wasn't lost... Nice item but will think twice about ordering from them again.

28 May 2025
Unprompted review
Knivesandtools logo

Reply from Knivesandtools

Goodafternoon,

Thanks for your honest review — and we're really sorry about the hassle with your delivery.

We totally understand how frustrating it is to wait around for a parcel that doesn't show up, especially when it’s due to an address issue. That’s not the experience we aim to deliver.

We’re glad the item arrived safely in the end, but we absolutely hear you — this should’ve gone smoother from the start. Your feedback helps us improve our process, especially around address handling and carrier communication.

We hope you'll consider giving us another shot in the future — and if you ever do, we’ll make sure it goes right the first time.

All the best,

The Knivesandtools Team

Rated 5 out of 5 stars

Knivesandtools: A Cut Above the Rest!

Absolutely thrilled with my experience at Knivesandtools! The quality of their knives and tools is exceptional, and their fast shipping meant I had my order in no time. I also really appreciate the engraving option – it adds a fantastic personal touch. Five stars all around!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Perfect engraving, service&good deeds

Perfect engraving performance - the same shade as the original texts on the blackwashed special edition ZT452 blade.
Despite I have no affiliations with them I was honoured with the lucky 111th serial No. I believe it was somebody's respect and good deed.

1 May 2025
Unprompted review
Rated 1 out of 5 stars

I haven't received the package yet.

I haven't received the package yet.
DHL had it here in Greece almost 2 weeks ago and still I did not receive it.

20 May 2025
Unprompted review
Knivesandtools logo

Reply from Knivesandtools

Hello,

Thank you for your review. We are very sorry that your parcel has been delayed. We see that it has been delivered in the meantime, so hopefully you are enjoying your order now.

Our apologies for the inconvenience.

Team Knivesandtools

Rated 1 out of 5 stars

For some reason I can’t score this…sharade survial slim knife total crap

For some reason I can’t score this company a 0 out of 5 got my knife today just out the packet and noticed the knife was badly bend great looking knife not a mark on it but passed some sort of check in the factory as no signs of missue just very poor workmanship big disappointment through it in the bin as it was a present .

14 May 2025
Unprompted review
Knivesandtools logo

Reply from Knivesandtools

Hi,

We’re really sorry to hear about your experience — that’s absolutely not the quality we want to deliver. A bent knife straight out of the box is definitely not acceptable, and we fully understand your disappointment, especially since it was meant as a gift.

Even though it’s already been discarded, we’d still like to offer a solution — please feel free to contact our customer service directly so we can look into a refund or replacement. We always want to make things right when something goes wrong.

Thanks for your feedback — we truly appreciate it and take it seriously.

Kind regards,

Team Knivesandtools

Rated 5 out of 5 stars

Great experience all around!

Every time I order something from Knives and Tools I receive excellent service and check out. Generally speaking, their stock in knives is excellent and I often find myself buying from them over most UK dealers for this simple reason. After care is also very good. A few months back I needed to cancel my order and it was executed without fuss or endless questions. I would certainly recommend them to anyone interested in quality products at fair prices.

5 May 2025
Unprompted review

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