Knivesandtools Reviews 4,582

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products and the wide selection available, often highlighting the detailed information provided to help make informed choices. Many consumers appreciate the efficient and fast delivery service, with items frequently arriving quickly and well-packaged. The service is often described as outstanding, with many people commending the helpful and professional approach. However, some customers experienced issues with delivery, noting delays, incorrect routing, or packages being left without a signature. A few people also mentioned problems with orders, such as receiving damaged or faulty items, or experiencing a complete lack of communication regarding delayed shipments.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery service, frequently praising fast and efficient... See more

Product

Consumers find products to be positive, often praising their quality, authenticity, and how well they match... See more

Service

People report positive experiences with service. Many customers praise the fast and efficient service, with... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers praise the ease of ordering, good... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the exceptional processing and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is authentic and works well. Shipping was a bit slow because it went through the postal service, and my contact info wasn’t included on the package, so the courier couldn’t reach me. Overa... See more

Rated 4 out of 5 stars

Good range of products. Swift despatch. On this occasion my order was routed to the wrong destination but issue was quickly identified and corrected. Delivery took a couple of days longer as a result... See more

Rated 4 out of 5 stars

Delivery address doesn't have enough length to put all info, that's why initially my package wan't delivered. But quick communication fixed everything. Process was smooth and easy.

Rated 4 out of 5 stars

Had a few minor issues with delivery to a Lithuanian address. I had to call DHS to arrange a drop off in a box as their system didn't recognise my address. But apart from that flawless service.


Company details

  1. Tool shop
  2. Camping Shop
  3. Hobby shop
  4. Kitchen supply shop
  5. Knife Shop

Information provided by various external sources

Are you a fan of real quality products? We test all our products ourselves and have selected the sharpest knives or the strongest torch for you. On Knivesandtools.co.uk you will find superior quality kitchen knives, torches, pocket knives, binoculars at the best possible price. Cooking and outdoor enthusiasts have come to the right place here.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very efficient service

Very efficient service. Delivered in a reasonable time although I was unaware due to my lack of research that the company is based in the Netherlands. So delivery took a while longer than expected. However the item is awesome so worth the wait. Thanks

25 April 2025
Unprompted review
Rated 3 out of 5 stars

Plastic protector did not fit

Ordered a fine microplane grater. The packaging was fine but the plastic protector was either broken or too big as it wouldn’t stay on the grater.

29 April 2025
Unprompted review
Knivesandtools logo

Reply from Knivesandtools

Goodmorning,

Thank you for your review and for bringing this to our attention. We're sorry to hear that the plastic protector for your Microplane grater didn’t fit properly—this definitely shouldn’t happen. It may have been a packaging defect, and we’d be happy to help resolve it. Please feel free to contact our customer service so we can look into a replacement or another suitable solution.

-Team Knives and Tools

Rated 5 out of 5 stars

Great shop

Fair pricing. I was worried at there would indeed by some kind of import charge / VAT charge as i was buying from the UK, but there was indeed none (as their website promised) and there was also zero delay to the order.

Selection was also excellent

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Great reliable company.

Knivesandtools provide good reliable service. Their product selection is excellent and they deliver very fast, easy to recommend. I will personally buy from them again.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good price for the item I wanted. The lowest price from any site in Europe. The item was very quickly dispatched and shipping was very quick. Superb service.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

Fantastic company to deal with. The product was excellent and was received in additional packaging. I would definitely recommend this company and will use them again!!!

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Hit the mark again

I’ve used knives and tools a few times and find their range extensive and good value. Shipping costs are quite high which I think is due to age check rules in the UK for knives, therefore requiring a ‘signed for’ service, although last time the courier just left the package without collecting a signature.

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Unfortunately I had a very poor…

Unfortunately I had a very poor experience with this company. I can't comment on thier products because I never recieved my order. After taking the money from my account, they spent weeks telling me they hadn't recieved the payment. Long story short, it took over a month, countless emails, the banks involment and more than a few calls to get them to admit to having my money.
Thier customer service was pretty shocking. No real, apology or follow up. Me having to continuously chase to get any progress or updates. After waiting on a list for the product to come into stock, only to have my time and money wasted is a real disappointment. I would be wary of dealing with this company.

15 February 2025
Unprompted review
Knivesandtools logo

Reply from Knivesandtools

Hi,

Thanks for your review, and we're really sorry to read about your experience. This is definitely not the service standard we aim to offer, and we understand how frustrating it must have been — especially after waiting so long and having to chase for updates.

We’d love to take another look at what went wrong behind the scenes so we can prevent it from happening again. If you’re open to it, please feel free to reach out to us directly so we can properly follow up and make it right.

Thanks again for your feedback — it helps us improve.

Kind regards,
The Knivesandtools Team

Rated 5 out of 5 stars

Victorinox kitchen knives

The products were well packaged and the delivery was fast to my door. I have ordered kitchen knives before and will continue to order. The products are affordable and of high quality.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Great website

Great website! Customer service answers within a day, and with thorough responses. Fast shipping. Returned product and got a refund, no problems.
This is my go to site, for knives etc. I especially enjoy their Eden Classic Damast series.
I would give them 6 stars, if that was possible.

17 March 2025
Unprompted review

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