Kooma Reviews 

147
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

I am a employee at kooma and this is far by the best company out there. We are all completely vetted to a high standards, kooma offers competitive rates to the customers. The readers including mys... See more

Company replied

Rated 5 out of 5 stars

Spoke to many readers on here and find them to be pleasant and very accurate. When I am feeling low I turn to them and they give me clarity and make me feel so much better. I cannot understand what... See more

Company replied

Rated 1 out of 5 stars

Usually, I would give Kooma a 5 Star rating. I usually speak to two readers who are the most insightful I have ever consulted with. Yesterday I had a reading with a reader who only began giving me sup... See more

Company replied

Rated 1 out of 5 stars

Most of Kooma’s so called readers are fake, they basically tell you what you want to hear to make money out of you. The readers also know tricks like taking their time to respond to you (if it’s a tex... See more

Company replied

Company details

  1. Clairvoyant
  2. Astrologer

Written by the company

We are committed to offering the best psychic readings possible. Each of our Psychics, Tarot readers, Mediums, Clairvoyants, and other psychic readers is hand-picked for their unique talents, insights, and professionalism. We regularly assess the quality of our readers across our network to ensure our high standards are upheld. This includes both phone and online web chat readings, ensuring excellence and professionalism in every customer interaction.


Contact info

3.4

Average

TrustScore 3.5 out of 5

147 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.4

All reviews

(147)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ive worked for kooma as a reader for…

Ive worked for kooma as a reader for many years I've always found it a great company to work for

23 February 2023
Unprompted review
Kooma logo

Reply from Kooma

Dear Andy,

Thank you for leaving us a review and for your appreciation of working with us.

We take pride in our Kooma readers and are pleased to have you onboard.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 5 out of 5 stars

Great readers, reasonable prices.

I have some preferred readers, who I found through trial and error over the years. Consistently correct about my situation, insightful, with many accurate predictions.

14 February 2023
Unprompted review
Kooma logo

Reply from Kooma

Dear Anna,

Thank you for taking the time to leave us a review.

Your appreciation of our services is much valued.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 1 out of 5 stars

I made a £15 payment went from my bank…

I made a £15 payment went from my bank account but not on my kooma account
I message at least 15 time to resolve this
Now they want back statements

Surly using common sense would be to add the talk time up against payments made
And refund £15
It’s a unfriendly poor customer service

14 February 2023
Unprompted review
Kooma logo

Reply from Kooma

Dear Jane,

Thank you for taking the time to leave us a review.

I believe our Customer Services team has sent over a list of your transactions for you to check against your payments. You added £15 to your account and that payment has been reversed.

Looking at your transactions and your bank statements will tell you that you are owed no monies. You have been advised to call your bank and query payment reversal as our multitude explanations lead nowhere.

I am sorry you feel this way about our customer service that has been very patient. if you will please do the above you will notice that the £15 was reversed.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 5 out of 5 stars

The reader Janey was absolutely…

The reader Janey was absolutely professional and above all a gifted person in her craft. There was no guff!
From Gina

11 February 2023
Unprompted review
Kooma logo

Reply from Kooma

Dear Ms C,

Thank you for taking the time to leave us a review.

We are grateful that you appreciate our services and our reader Janey.

Kind regards

Hannah
Product Administrator - Kooma

Rated 5 out of 5 stars

Great Service From Genuine Psychics

I've been using Kooma for over 5 years and it's my favourite go-to service when I need some insight. I've always found it a professional service and I believe the readers are authentic and truly have many different gifts. I've spoken to many readers over the years and I've got my favourites now that I return to again and again.

7 February 2023
Unprompted review
Kooma logo

Reply from Kooma

Dear Karen,

Thank you very much for taking the time to leave us a glowing review.

We are very happy of your appreciation of our services and we do value your custom.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 5 out of 5 stars

Excellent service with value for money…

Excellent service with value for money and readers who are kind in their approach and offer helpful guidance which has been calming and made me feel less alone and more focused. I was recommended to this site by a colleague and have never wanted to go elsewhere..keep up the good work and continue to shine and for me the review system seems very clear and fair and after all Kooma is about offering a professional service

17 November 2022
Unprompted review
Kooma logo

Reply from Kooma

Dear Emma,

Thank you for taking the time to leave us a review.

Your appreciation of our services is greatly values.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 5 out of 5 stars

Exceptional experience one of the best…

Exceptional experience one of the best sites there is. Very professional.

2 February 2023
Unprompted review
Kooma logo

Reply from Kooma

Dear Alison,

Thank you for taking the time to leave us a review.

Your appreciation of our services is greatly values.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 5 out of 5 stars

I always have excellent readings from…

I always have excellent readings from all of the readers. I have been doing this for three years now and never had a problem. I ask the questions and they give me the answers. They are unable to comment on health or legal but this is understandable. They have made changes where I am unable to make reviews but I do not see a problem with this. The readers are all lovely and I love to be able to get a reading off of them.

1 February 2023
Unprompted review
Kooma logo

Reply from Kooma

Dear Samantha,

Thank you for taking the time to leave us a review.

Your appreciation of our services is greatly valued.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 5 out of 5 stars

Ethical, Professional, Genuine and reasonably priced …

Kooma readers are some of the most ethical, professional and genuine readers in the industry. The price is very fair and you can can change reader in the first three minutes if you don’t feel a good fit. I have had nothing but wonderful experiences. What a great way to seek guidance and advice

1 January 2023
Unprompted review
Kooma logo

Reply from Kooma

Dear Cookies and Cream,

Thank you for taking the time to leave us a review.

Your appreciation of our services is grealty valued.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 5 out of 5 stars

Love this site

Here you connect with gifted psychics, readers, healers, life coaches with a variety of psychic skills and abilities, ready to answer your questions, ready to support you, and help you to their best . The customer support is always ready to help and supportive. I love connecting with amazing people knowing that I helped someone one way or another, because I feel mutually supported.

31 January 2023
Unprompted review
Kooma logo

Reply from Kooma

Dear Carmen,

Thank you for your review.

We are glad to count you amongst us.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 5 out of 5 stars

Good readers that care

The readers here are very patient and diplomatic about how they deliver the insights they receive. I have always had positive and empowering experiences with this site and felt it was time that I left a review.

12 December 2022
Unprompted review
Kooma logo

Reply from Kooma

Dear Samantha,

Thank you for taking the time to leave us a review.

We are satisfied about our readers and their level of professionalism and your review justify such thoughts.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 5 out of 5 stars

Positive experience

I have had a lot of readings over the years and personally I have found that Kooma is the best site to use . I have used other sites that charge you while readers are going through intros which Kooma don’t so that is a big incentive for me. The readers are ethical and polite and I would highly recommend this site to anyone that is looking for guidance.

26 January 2023
Unprompted review
Kooma logo

Reply from Kooma

Dear Angela,

Thank you for taking the time to leave us a review.

We are really appreciative that you are satisfied of what we offer and the quality of our readers.

Kind Regards
Hannah
Product Administrator - Kooma

Rated 5 out of 5 stars

Kooma provides a good service for…

Kooma provides a good service for people looking for guidance and help from a reading. It provides a reasonably priced service and there is help for clients if needed.
It is a company who deliver what they say and do not mislead people. I have been totally satisfied with them.

31 January 2023
Unprompted review
Kooma logo

Reply from Kooma

Dear Sarah,

Thank you for taking the time to leave us a review.

We are pleased that you apprecaite our services and the level of professionalism of Kooma readers.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 4 out of 5 stars

I have found that if you hit on the…

I have found that if you hit on the right reader and connect well. It can be a a very uplifting experience on Kooma and if you don't get the news you'd hoped for refarding Live life etc.., most Readers will try to let you down gently while being honest about your situation. But still try to empower you.
I have my favorites but also try to connect with new readers. Having a reading is a bit like life. Some people you connect with and some you dont.
I feel its similar with Psychics.
You just have to find your connection.
Will carry on using Kooma when I need to and have faith in the Genuine Empathic Readers who are doing a great job.

21 January 2023
Unprompted review
Kooma logo

Reply from Kooma

Dear Suzanne,

Thank you for taking the time to leave us a review.

Your appreciation of our services and of our readers is much valued.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 5 out of 5 stars

Great service!

Claudia is amazing! She’s been right numerous times but quite difficult to get hold of. Never had any issues with kooma

11 August 2022
Unprompted review
Kooma logo

Reply from Kooma

Dear Over Simulated,

Thank you for taking the time to leave us a review.

Your appreciation of our services and our reader Claudia is very much esteemed.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 5 out of 5 stars

10 out if 10

i thoughly enjoy my readings with kooma the readers are always on point that i have had readings with.
I've had readings on a few places and tend to come back here as i know ill get the truth and honesty that i want not being told something i want to here it is hard but there is also a way threw and the reader helps you to find and see that if you can't see it your self as life is hard sometimes.
all very helpful and gifted in their own right. when I have had readings.
customer service is also quick to reply to their mail and is always there to help.
.

3 November 2022
Unprompted review
Kooma logo

Reply from Kooma

Dear Joanna,

Thank you very much for taking the time to leave us a review.

Your appreciation of our services and the hard work of the Kooma readers is thorougly valued.

Kind regards

Hannah
Product Administator - Kooma

Rated 5 out of 5 stars

Recommended

I really like Kooma as they're very ethical. All the readers are vetted before they're included on the site and they aren't incentivised to keep callers on the line for as long as possible. There are plenty to choose from and you can change your reader within the first three minutes of your call if you don't feel there's a connection. Definitely worth a try if you need a little bit of extra guidance.

8 December 2022
Unprompted review
Kooma logo

Reply from Kooma

Dear Susan,

Thank you very much for taking the time to leave us a review.

Your appreciation of what we do and of our readers is greatly valued.

Kind Regards

Hannah
Product Administrator - Kooma

Rated 3 out of 5 stars

I have used kooma in the past but won’t…

I have used kooma in the past but won’t use it now they have removed the reviews I use to use these to decide who I was going to pick.

27 January 2023
Unprompted review
Kooma logo

Reply from Kooma

Dear Amanda,

Thank you for taking the time to leave us a review.

I am not sure if you did contact our Customer Services where you would have been told that the reviews have not been indefinitely removed. We are working on a better way to show them to customers and they will soon be back on the website.

If you would ike to discuss this further please do not hestitate to contact us help@kooma.co.uk

Kind Regards

Hannah
Product Administrator - Kooma

Rated 1 out of 5 stars

Absolutely shocking… your asked to…

Absolutely shocking… your asked to connect with a reader and give your name and are you over 18 by the time you have answered that 3 mins are up and your charged.. this has occurred multiple different times. My dad passed recently and this was something I was clinging too but I now realise what an absolute con it is AVOID AT ALL COSTS if you leave a 1 star review on a reader your told that this won’t appear on the readers page because they are looking for fairer ways to review??? Hmmmm ok

30 December 2022
Unprompted review
Kooma logo

Reply from Kooma

Dear Lorraine,

Thank you for taking the time to leave us a review.

We are sorry you did not appreciate your experience with Kooma. Asking for date of birth and permission from the bill payer is what we asked our readers to do and I am happy they remain compliant.

Our review system is currently only showing percentages. Leaving a one star for a reader will decrease this percentage. So it does appear on the reader's page.

Our customer services has no record of you contacting them about your poor reading. If you would like to get in touch please email help@kooma.co.uk

Kind Regards
Hannah
Product Administrator - Kooma

Rated 1 out of 5 stars

Please don't waste your money

Paid £15 but was told she couldn't discuss issues on health. I asked what she could answer and she just repeated the statement. It was like a bot. I cancelled the chat and they took the £15. Bunch of charlatans. I noticed one of the other sites with a 'medium' and one with a glowing review using the pic of the same woman. This is fraud.

28 September 2022
Unprompted review
Kooma logo

Reply from Kooma

Dear Suzanne,

Thank you for taking the time to leave us a review.

Kooma readers are not allowed to talk about health matters and we are satisfied our reader did not touch that subject.

Your £15 has been duly refunded.

Kind Regards

Hannah
Product Administrator - Kooma

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