Kronos Audio Visual Reviews 486

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting their high quality and the positive impact they have on their audio systems. Many people also commend the efficient delivery service, noting that items arrive promptly and securely. The staff, particularly individuals like David and Damien, are frequently mentioned for their extensive knowledge, helpfulness, and pleasant demeanor, making the purchasing process smooth and enjoyable. The overall service is described as superb, with many consumers appreciating the personalized assistance and lack of sales pressure. However, some customers also noted issues with delivery timelines, mentioning that advertised delivery dates were sometimes not met, leading to frustration and a perceived lack of communication. A few other people also felt that the delivery process was slower than expected, causing them to consider alternative options for quicker shipping.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the excellent quality of the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Service

Clients share positive opinions on service, highlighting excellent communication, efficient buying processes,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying from Kronos is always an amazing experience. David is extremely knowledgeable and doesn't try to sell you extra items, just to make you part with your money. He gives excellent advice and is a... See more

Rated 5 out of 5 stars

Ordered a pair of Acoustic Energy AE1 Anniversary speakers in December. I know demand for this product will be high, following glowing reviews in the hifi press and its limited edition status. David a... See more

Rated 5 out of 5 stars

Ground hog day for me as it’s another full house 5 star review for all the team at Kronos. David talked me through what was best the best fit for me (to replace my 40 year old Linn LP12) and then gave... See more

Rated 5 out of 5 stars

Damien is a pleasure to converse with and super chilled. If like me you don't react well to pushy sales Damien will talk through the scenario and provide options. There is some really special... See more


Company details

  1. Electronics store

Written by the company

FOR VERIFIED REVIEWS, PLEASE SEE OUR HELPFUL CROWD: https://www.kronosav.com/pages/reviews (Trustpilot will not verify or remove fake reviews) Kronos AV is one of the UK and Ireland's leading specialist Hi Fi Stores. Supplying the best since 1991. Multi Award Winning Company: 2023/24 - GLOBAL AUDIO SUPPLIER OF THE YEAR - WINNER - 2023/24 BEST NATIONWIDE AUDIO VISUAL RETAILER - WINNER- 2023/24 PRESTIGE AWARD WINNER - BEST AV RETAILER - 2023/24 23/24 - NORTHERN IRISH ENTERPRISE AWARD - WINNER - 23/24 SCOTLAND PRESTIGE AWARD - WINNER 23/24 - GLOBAL Finance Monthly Awards - Outstanding Retailer in Consumer Credit Services - WINNER 2023/24 - HALL OF FAME INDUCTEE - MULTI AWARD WINNERS


Contact info

4.8

Excellent

TrustScore 5 out of 5

486 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Damian went above and beyond

Damian went above and beyond. He was knowledgable, helpful and I was as impressed with him as I had been previously with Andy. I have been using Kronos for many years and I have never been anything other than impressed.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Trust in the advices. Gold Note Pa-10 is epic.

Damien is a pleasure to converse with and super chilled. If like me you don't react well to pushy sales Damien will talk through the scenario and provide options. There is some really special kit he has new and used so not worth dismissing.

I would never have come across Gold Note dual mono block pa-10 power amps to bring alive my 4ohms Super Mon Mini speakers and now I have a work around to run a DAP via XLR whilst my tube pre amp warms and cools or stays off for intermittent desk work.

Rapid service and quality packaging, shipping, updates and delivery.

It just make you come back because the process is fluid and not abrasive.

Sat here a happy customer, many k's in but smiling and enjoying the hobby, thank you D.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Another 5 stars from me

Ground hog day for me as it’s another full house 5 star review for all the team at Kronos. David talked me through what was best the best fit for me (to replace my 40 year old Linn LP12) and then gave me an incredible discount on my stunning new Michell turntable, arm and cartridge combo …. and then… Gary delivered it to my door and set it all up for me. Kronos are family business that I love buying from and will keep going back too as they ALWAYS go that extra wee mile x Bob x

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Sage expert advice

Sage expert advice, prompt, detailed, friendly communication and caring, respectful and attentive attitude to customer service and after sales. Fabulous company to retail with.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from David

Excellent service from David at
Kronos A V. Items arrived as soon as they possibly could considering a busy time of year for all deliveries. Would recommend to anyone wanting trouble free purchase of high quality hi fi products.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Although purchased on my account 'the…

Although purchased on my account 'the headphones were for my partner who must really like them, no complaints thus far.

He has mentioned the headphones have the most fantastic clarity matched with brilliant punctual bass .

The Meze's sonic quality with sound is so razor sharp it can be compared to sound of breaking glass.

Most music tracks sound like they have been remade & remixed with extra sound effects.
The 105 pro's dig out so much detail 'we are glad we have a graphic equaliser to alter some of the extreme high notes.

These headphones punch well above their weight in sonics, looks, build quality and materials, you would have to pay twice as much with others.

Very good adverts, purchases & delivery from the seller Kronos.

17 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. They didn't have the speaker I purchased in the colour I wanted, so they got in touch the following day to give me the choice between another finish or to wait for the one I had chosen. It was then dispatched promptly, and they sent a follow up email to check all was well.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service , Damien at the Staplefield Branch kept me informed every step of the way in regards to circumstances beyond their control .
Kronos AV , Excellent business , please treat them with respect ! They deserve THANKS .

17 October 2025
Unprompted review

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