Kronos Audio Visual Reviews 486

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting their high quality and the positive impact they have on their audio systems. Many people also commend the efficient delivery service, noting that items arrive promptly and securely. The staff, particularly individuals like David and Damien, are frequently mentioned for their extensive knowledge, helpfulness, and pleasant demeanor, making the purchasing process smooth and enjoyable. The overall service is described as superb, with many consumers appreciating the personalized assistance and lack of sales pressure. However, some customers also noted issues with delivery timelines, mentioning that advertised delivery dates were sometimes not met, leading to frustration and a perceived lack of communication. A few other people also felt that the delivery process was slower than expected, causing them to consider alternative options for quicker shipping.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the excellent quality of the... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the staff for being... See more

Service

Clients share positive opinions on service, highlighting excellent communication, efficient buying processes,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying from Kronos is always an amazing experience. David is extremely knowledgeable and doesn't try to sell you extra items, just to make you part with your money. He gives excellent advice and is a... See more

Rated 5 out of 5 stars

Ordered a pair of Acoustic Energy AE1 Anniversary speakers in December. I know demand for this product will be high, following glowing reviews in the hifi press and its limited edition status. David a... See more

Rated 5 out of 5 stars

Ground hog day for me as it’s another full house 5 star review for all the team at Kronos. David talked me through what was best the best fit for me (to replace my 40 year old Linn LP12) and then gave... See more

Rated 5 out of 5 stars

Damien is a pleasure to converse with and super chilled. If like me you don't react well to pushy sales Damien will talk through the scenario and provide options. There is some really special... See more


Company details

  1. Electronics store

Written by the company

FOR VERIFIED REVIEWS, PLEASE SEE OUR HELPFUL CROWD: https://www.kronosav.com/pages/reviews (Trustpilot will not verify or remove fake reviews) Kronos AV is one of the UK and Ireland's leading specialist Hi Fi Stores. Supplying the best since 1991. Multi Award Winning Company: 2023/24 - GLOBAL AUDIO SUPPLIER OF THE YEAR - WINNER - 2023/24 BEST NATIONWIDE AUDIO VISUAL RETAILER - WINNER- 2023/24 PRESTIGE AWARD WINNER - BEST AV RETAILER - 2023/24 23/24 - NORTHERN IRISH ENTERPRISE AWARD - WINNER - 23/24 SCOTLAND PRESTIGE AWARD - WINNER 23/24 - GLOBAL Finance Monthly Awards - Outstanding Retailer in Consumer Credit Services - WINNER 2023/24 - HALL OF FAME INDUCTEE - MULTI AWARD WINNERS


Contact info

4.8

Excellent

TrustScore 5 out of 5

486 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service from highly knowledgeable…

Great service from highly knowledgeable and experienced people. It’s hard to find a dealer who will facilitate demonstration of phono cartridges. David and Damien were both extremely helpful in my reaching a decision as to the best choice of cartridge.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Home demoing the Silent Angel Forrester F1

I home auditioned the Forrester F1 power supply at home.
This gave me the perfect comparison with the other power supply I was using to power my other network switches.
The F1 gives the added benefit to power two 5 volt units at the same time.
I didn't hear any detriment to the sound quality powering two units at the same time.
Damien from Kronos was always supportive and patient during my time demoing the unit.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Atlas grun

Very good sevice just just a small communication issue with order but doesn't warrant not giving a 5 star so overall excellent and hopefully I will be back for more products in the future.

11 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I had a problem with the delivery of my order. Kronos responded in most considerate and commendable way. I would definitely make purchase from them in future.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service…

Kronos set up a speaker audition for me and gave me as much listening time as I wanted. Help and advice was available when I needed it. I'm delighted with both my purchase and the service provided by Kronos.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

I was looking to upgrade my amplifier…

I was looking to upgrade my amplifier (Denon PMA1600) and the Rose RA280 was on my wishing list. I wanted to buy on finance and Kronos was the company that had the best finance options. Being the first time buying with Kronos I was a bit nervous about it, but everything went well with fast delivering times. After seeing/ watching all the reviews online I have decided for the Rose, the Rose had the right size for my TV cabinet, the looks and had won a EISA award. The Rose is a much better amplifier than the Denon, much more complete. Paired with a good pair of speakers and I'm addicted to music again!

26 February 2025
Unprompted review

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