Kronos Audio Visual Reviews 486

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpfulness, often highlighting specific individuals for their excellent support and guidance without any pushy sales tactics. People frequently commend the quality of the products, noting their performance and value. The service provided is also highly regarded, with many consumers appreciating the smooth purchasing process, efficient communication, and overall positive interactions. However, some customers experienced issues with delivery times, finding them longer than advertised or anticipated. A few people also noted a lack of communication regarding shipping delays, which caused some frustration.

What people talk about most

Product

Customers had positive experiences with product quality and selection. Many reviewers praised the excellent... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Service

People report positive experiences with service. Customers praise the excellent and rapid service,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Buying from Kronos is always an amazing experience. David is extremely knowledgeable and doesn't try to sell you extra items, just to make you part with your money. He gives excellent advice and is a... See more

Rated 5 out of 5 stars

Ordered a pair of Acoustic Energy AE1 Anniversary speakers in December. I know demand for this product will be high, following glowing reviews in the hifi press and its limited edition status. David a... See more

Rated 5 out of 5 stars

Ground hog day for me as it’s another full house 5 star review for all the team at Kronos. David talked me through what was best the best fit for me (to replace my 40 year old Linn LP12) and then gave... See more

Rated 5 out of 5 stars

Damien is a pleasure to converse with and super chilled. If like me you don't react well to pushy sales Damien will talk through the scenario and provide options. There is some really special... See more


Company details

  1. Electronics store

Written by the company

FOR VERIFIED REVIEWS, PLEASE SEE OUR HELPFUL CROWD: https://www.kronosav.com/pages/reviews (Trustpilot will not verify or remove fake reviews) Kronos AV is one of the UK and Ireland's leading specialist Hi Fi Stores. Supplying the best since 1991. Multi Award Winning Company: 2023/24 - GLOBAL AUDIO SUPPLIER OF THE YEAR - WINNER - 2023/24 BEST NATIONWIDE AUDIO VISUAL RETAILER - WINNER- 2023/24 PRESTIGE AWARD WINNER - BEST AV RETAILER - 2023/24 23/24 - NORTHERN IRISH ENTERPRISE AWARD - WINNER - 23/24 SCOTLAND PRESTIGE AWARD - WINNER 23/24 - GLOBAL Finance Monthly Awards - Outstanding Retailer in Consumer Credit Services - WINNER 2023/24 - HALL OF FAME INDUCTEE - MULTI AWARD WINNERS


Contact info

4.8

Excellent

TrustScore 5 out of 5

486 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Eversolo DMP-A6

The Eversolo was easy set-up and use. It is a brilliant product.
Andy at the Kronos Sussex branch was very knowledgeable and couldn’t have been more helpful to me. He personally arranged for the Eversolo to be sent from the local Sussex branch as soon as available.
1st Impressions: The DMP A6 does so many things really well and the menus are very logical to use. I primarily bought it as a local media player rather than a streamer although I very quickly I had LBC and BBC Sounds working. The radio app is very good I was able to get a Finnish radio station I knew. Next, I easily installed a 4TB Crucial P3Plus NVME SSD that I had loaded 2500 tracks on. The Eversolo correctly identified most albums etc taking under one minute. Missing artwork etc was due to my naming errors and were easily corrected by connecting my PC to the OTG USB out The Eversolo appears as a hard drive. It is a good partner for my Rega Elicit MK5 amplifier and I really love the sound. Obviously the addition of the PEQ and GEQ equalisation will allow even more control.
Thanks again Andy and I look forward to visiting Kronos Sussex in the near future.

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Great

Great, very informative, rewarding, helpful I have found among many sites

26 January 2024
Unprompted review
Rated 1 out of 5 stars

Daylight Robbery!

Paid for Speakers & Stands, but No Goods received and poor Communication! Paid all online including for delivery charges for abroad - despite repeated emails, received one contact confirming abroad delivery address - called advertised line and told its sales only and to send emails only to warehouse and support - tracker states goods still not packed for delivery.
Monies paid but no goods sent/received.

Edit: Finally received email stating my messages going into spam and 'receptionist' wrong to say only sales phone line, and that part goods will be shipped but stands not in stock and offered alternatives for increased price - finally agreed to ship speakers 30 Jan, 18 days after order, and company complaining of my Trustpilot review - speakers arrived 7 Feb but still no stands nor credit for stands.
I do have speakers now but remain circa 120GBP out of pocket for non arrival of stands, which I am expected to write off - I have complained to my bank and will leave it to them and look for stands and future equipment elsewhere.

24 January 2024
Unprompted review
Kronos Audio Visual logo

Reply from Kronos Audio Visual

UPDATE: This review is completely untrue! The customer asked us to ship the speakers immediately and then to send the stands when they are in stock. This is exactly what we did and we covered all shipping charges. We offered to refund the entire order and the customer demanded we didn't do this! We honestly dont know how we can do more for this customer. We covered all the costs, did exactly what we wanted and he has already been warned by Trustpilot for FALSE CLAIMS. We have done everything asked of us and covered all costs. I believe our customers can see from our other reviews, we do not act like this customer claims.

Hi, we have sent several emails across but we are just waiting for a response from you. If you can please respond, we can certainly resolve this for you. We appreciate your help in resolving the matter, and apologise if any inconvenience has been caused.

Update to customers edit: We DO NOT pay for reviews, and we find this very disrespectful. Our staff work extremely hard to offer a fantastic service, and to make a comment such as that is very unfair. We are 4 x award winners in 2023/24 including BEST GLOBAL AUDIO RETAILER, so we cannot win awards such as this by acting in such a manner. We also have offered to cover over £100 of the customers order as a gesture of goodwill and an apology which has not be mentioned in this review.

Further Update: Now that we have received the information from the customer and he has replied to our emails, the goods were dispatched within 24 hours and are on route to the customer.

Rated 5 out of 5 stars

Quality company, extremely efficient.

Item arrived extremely quickly.
Beautifully packaged.
Im delighted with the product, an Eversolo Streamer,
Master Edition.
Im so impressed with Kronos that ive looked through there site for other possible future purchases and will definitely buy from them again.

6 January 2024
Unprompted review
Rated 4 out of 5 stars

Delivery problem rectified

Following a delivery problem (and a Trustpilot review), KronosAV did in fact go 'the extra mile' to fix the problem and that is appreciated.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Great!

Great site layout, selection and fast responding support for any questions you may have.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Kronos

Great product, promptly delivered and good communications around the order.
First class service.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Prompt Delivery - Good product!

This was my first purchase from Kronos and I am greatly pleased with the rapid delivery and performance of the ortofon Blue 2M Cartridge which I ordered. I look forward to doing repeat business with Kronos.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

First class service

Fantastic service and fantastic product. I traded in my old gear for a pre-owned Peachtree Nova 300. I was assured by the very helpful Richie via email that this would be a considerable upgrade on my Audiolab 6000A, and boy was he right! Wonderful amp. Special mention to Gary for opening the Lisburn branch especially for me and for overseeing the transaction, patiently answering any questions or queries that I had. Brilliant company to deal with, and cannot wait to do so again.

1 November 2023
Unprompted review
Rated 5 out of 5 stars

David really knows his stuff

David really knows his stuff! Listened to my needs, and offered solutions, which I would not have considered, and now I am extremely satisfied with my system. Cannot fault the experience at all. Recommended!

16 October 2023
Unprompted review
Rated 5 out of 5 stars

great experience

Not much of a review writer but wanted to leave one for David and Kronos… I’ve had a great experience from start to finish: Kronos stocks an extremely well curated range of hifi and accessories, and David gives great advice, combining his deep knowledge week lots of enthusiasm. I’ve been introduced to brands previously off my mainstream radar. The end result is a great sounding system, even though it may end up costing more than you’d originally budgeted for 😂. Highly recommended

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Top Rate Service

I recently purchased a Waversa W Slim Lite 2.0 streaming amplifier after taking time to listen to this and another product at the Dungannon store. The customer service and advice provided by David was excellent; and plenty of time was provided to listen to the performance of the products in question. This is a great HiFi store.

12 October 2023
Unprompted review

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