Kronos Audio Visual Reviews 486

Great stuff. Shipping was fast and efficient, product as advertised. Will use Kronos again.

Kronos AV exceeded my expectations with their exceptional service. I purchased a HiFi Rose 130B which, unfortunately, turned out to be faulty. However, Damien handled the no-quibble replacement flawlessly, and a new unit arrived just two days later, without any hassle. Their dedication to customer satisfaction has made them my go-to for all things Hi-Fi. Highly recommend!

I had some concerns about my order but after speaking to Damien in the Hayward Heath branch his professionalism was put into gear and with the help of the staff in Ireland it was delivered to me in less than 24 hours.

After searching for a new bookshelf speaker I decided upon the new Wharfdale Super Denton.
I found it here with the wood veneer finish I was after and a quick courier delivery.
I can highly recommend Kronos audio for their excellent service.

Prompt service and product as described

Everything came on time, good service. Thank you.

Customer service and sales staff are top notch. Very responsive

Great advice, keen pricing and good trade in discounts have left me with only great things to say about Kronos. A family owned business with many years experience and a vast range of products represented mean these guys are great to deal with if you want to set off on a journey down the hifi road. Their knowledge is well worth engaging with to avoid expensive mistakes.

A best tour company with a great and gentle staff who elaborate the things in such a simple way and make a thing joyable for you. Love you guys 💖

I had a great customer service experience.

Had a really nice experience overall actually, really nice and cooperative people, just a good positive vibe and quick response

Great experience! From equipment to customer service. Definitely coming again.

Amazing products and services! Loved them and definitely recommend it to everyone!

My experience with Kronos has been great! They offer a great variety of products and an even better customer service. 100% satisfied with my experience.

Borresen Z2 loudpeakers delivered in December '23

[Obviously, all the statements and comments in my review below are from my own understanding and in my own opinion.]

The MD very zealously dealt my order. I was satisfied with the communication and service at that stage.
Luckily, the loudspeakers were delivered ok.

However ...
Subsequent attempts to make contact Kronos to answer some questions was difficult, non-effective or very poor.

Examples are:
● Repeated promises from the W.Sussex branch failed (December to February)
● The MD then assured a speedy resolution. A copy of the invoice
was posted. But a request for further product information to be posted to me was not done.
● Text and email ignored.
Attempts to phone the MD failed.
● Attempts today (12 April) and yesterday to call all the Kronos numbers, including Sussex and the MD - no answer and no callbacks.

Sadly, I have now given up !

If Kronos had replied to me over recent months or returned my calls etc it surely would have been all fine.

I asked for nothing more than some after sales support on some - important to me - questions and requests
They were issues any Dealer should be easily willing to oblige, and resolve very quickly.

This is my first - expensive - purchase from Kronos.
I have waited almost five months before this bad review as l had kept hoping Kronos would answer my attempts to contact them.

These were not the only issues.
Kronos were aware of these but l resorted to contacting the UK importer direct who helped me and has now resolved the matters.

I reluctantly post this review.
I have never posted a poor or bad review of any other hifi dealer on any site.

Afternotes:

On posting this review l immediately got an email and text from the MD who was very annoyed and defensive.

I phoned him and, unless l would pull this review, he refused to talk to me.
Kronos have since bombarded me with many long emails. The last one gave me a 24hr ultimatum!

DETAILS OF PURCHASE
(Removed to comply with request from Trustpilot on behalf of Kronos.)
I also have deleted the names l dealt with at Kronos at their request to Trustpilot.
(I would like to post a photo of the invoice on here, as proof of purchase - but Trustpilot say it is not necessary )

A copy of the invoice can be seen
elsewhere.

Note to Trustpilot
Thank you for not upholding Kronos's (many) objections after they have objected TWICE to my review.

The best hi fi shop by a mile

Direct contact with David who continued to be receptive to my enquiry & assisted with advice and updates on my order, many thanks, great service..... Cheers Geoff

Simply superb customer service from Dave at Kronos, big thanks to Danny at IAG for all the help and support, my new Audiolab 9000n arrived today and I have to say I'm blown away with the unit, sound quality is another level. So many different streamers out there it was difficult to choose the Audiolab. I already owned a Supernait 3 so was tempted by the Naim streamer, Eversolo and Hi-fi Rose. Then I remembered my old Audiolab M-Dac such an amazing peice of kit it was a no brainer to opt for the 9000n. So glad I did