Kuehne + Nagel Reviews 

As an Asian customer, I was disappointed to face exclusionary treatment when the Company’s MD refused to engage with me unless a white colleague was present. Despite repeated attempts to arrange a meeting—starting in May 2024 and continuing through visits to both Hanoi and Ho Chi Minh City—I was ignored. In the leading weeks the MD visited Hanoi several times as I learned from the sales rep. Only when my foreign representative visited in August was a meeting granted, during which the MD spoke solely to him in their “common” language, disregarding me entirely. This discriminatory behavior made me feel unwelcome, and I chose not to award them the business.

Disappointed with Shipment Delay – Tracking #1065569877

Extremely disappointed with this shipment. It was originally supposed to arrive within 7 days, but it’s now been 23 days since the scheduled pickup — and the package is still stuck at a Polish airport.

The shipment started in Cracow and has crawled through each stage. As of the latest update (March 28th), it hasn’t even left Poland. No clear communication, no explanation for the delay, and definitely no urgency from the carrier's side.

For something that should have been a relatively quick international delivery, this has turned into a frustrating and unacceptable experience. I wouldn't recommend using this service if you’re on any kind of deadline — or if you value reliable delivery at all.

It’s been 5 business days for a package to make a trip that takes 4hrs to do by truck 4HRS!!!

Appalling lack of customer service. None of the telephone numbers on their invoices connect with people, the local office has no information about imported shipments, impossible to find out where a shipment is or when to expect delivery.

I was in contact with David Richardson (UK) and couldn't seem to be onboarded. I was told i would be sent some forms to sign. 9 Days go by, no response. I had to follow up. When I get said forms, they are encrypted with a password and was not much help in providing an alternative solution

4 Days since my last correspondence after saying we were going elsewhere, no response. If this is their onboarding, I really wonder what it's like once they've got your cargo.

Overall a very frustrating and dreadful experience.

Fraud! Imagine ordering and 10' plaster statue and receiving a GI Joe figurine. That's how bad their products are. Also, their site states it ships from US warehouses. They must use a burro for shipping because i ordered the sweaters on Nov 10 and received them on Dec 24. They did not ship from US, but came from China. They would not pay for return shipping which would cost more than 70% of the order. The product showed and stated leather accents and showed up with brown printed material. They're so hideous, I wouldn't even wear them around the house.

Be warned! The UK team have no care, they don't have the ability to read emails properly, they take a very long time to respond, you have to keep chasing them for answers and they claim customs is nothing to do with them because they have an overseas customs office. Their customs office uses AI to input the details from the commercial invoice into the customs clearance software and they told me no one can manually input the information so when AI is wrong there is no human checking and fixing the problem. They do not say sorry or recognise that they have not read your emails properly instead they point the finger at you. The goods got returned to sender because of their lack of attention to detail, poor processes and carelessness. I will never use this company again, extremely unprofessional.

I am extremely disappointed with the poor services and unreasonable delivery and storage charges that my company recently had when importing Japanese goods into the UK. I was forced to use them as they are my Japanese logistic firm partner and also they had charges if I picked other customs agent. Not only are the fees excessive, but the unprofessional behaviors exhibited in the handling of importing goods is unacceptable. I urge the company to address these issues promptly and improve their services for the benefit of their customers.

If you have an interview scheduled with this company, I advise you to approach the process with caution. My experience was far from professional. Despite investing significant time and energy into preparing for the interview, the communication was poorly handled, and scheduling was confirmed at the last minute.

Such disorganization reflects a lack of respect for candidates' time and effort, raising questions about how the company values its prospective employees. If this is how the recruitment process is conducted, it may indicate deeper issues within the organization’s culture and operations.

To future candidates: be prepared for uncertainty and unprofessional behavior. Use this insight to decide if this is the type of environment you want to pursue.

Transparency and respect are the cornerstones of any healthy professional relationship. Unfortunately, this experience lacked both. Proceed with caution.

We sent a perishable pallet cargo with documents. At first they gave us an AWB that was not in the tracking system. After complain, they informed that the pallet has enter the USA without AWB or Manifest and to 'ask a search' in the AFKLM warehouse. Which we did. The pallet was not to be found. They made a fake declaration, to have an AWB on a random flight to the same destination, in order to 'help us' to find the said pallet. It was not to be found. Then they offered to rebook a flight correctly done. The AWB was fine, but the pallet could not leave. 2 weeks for perishable. Worst nightmare, and totally unprofessional. Hopefully their direction will compensate for this mess. As an add-on, they promised to return the pallet after 2 weeks, informed that it would be delivered next day saturday, then it will be finally delivered monday. The entire story takes 5 pages at least, it is insanity over unprofessional acts.

Our business sent multiple high value packages to our best customer and all wooden crates were soaking wet causing water damage to all parts inside!!

Worst company for any communication and customer service. Total lack of respect to the customer and will not respond.

Out of all the international freight carriers I deal with k&n seem about the best one everything's set up.
We send everything DAP so once the power of attorneys are in place its simply a bit of paperwork and an email.
I get responses in minutes, quickest firm I've ever dealt with for response.
Sales staff are very polite and very efficient. Plus they are targeted on quantity of orders not price so they are competitive.

Any one dealing international freight I would highly recommend chatying to them.

Plus collate all your hts/coo lines on a commercial invoice and you'll save loads on admin by the line charges 😀

The worst company i have had to deal with. The parcel was lost between 2 countries. I tried to track with the tracking number, no updates for days. Called there, and everyone transferred me to another number, at the end they gave me the number that was always busy. Absolute nightmare. These employees must be a joke!

We are a small business in the United States. We did an exhibit at fiat in Munich Germany . We shipped a large crate of expensive items to exhibit. As others have experienced we had to jump through countless hoops filling out forms and lots of emails to get ensure the crate was to be delivered. It was but it wasn’t until after the show had ended and it was time to pack up the real nightmare started. They misplaced our empty crate to pack Back up. The instructed us to look for it ourselves . We spent 8 hours searching through storage wearhouse buildings with no luck. We fortunately found one employee willing to help us . They delivered two pallets and some shrink wrap to pack our expensive equipment up. These items were shipped to a holding facility where later the following week it was discovered our original crate was discovered . Since then we have sent dozens of emails and pictures of what needs to be shipped back to us . They are too incompetent the follow up with us to confirm they have all of our stuff. It’s now been nearly a month and they have gone silent on us with no return emails. It’s devastating for our small business to have to replace all the equipment lost, and they don’t have any concern in the matter. Lesson learned. Never do business in Europe if Kuehne + Nagel is involved as a freight forwarder .

They collected a pallet from our UK address in January 2024 to deliver to Amazon France. They still ( May 2024) have not delivered the pallet to Amazon or returned it to us. We are taking a legal action.

At the Memphis location, do not work for this company, they love to give the higher paying jobs to women and gay men. You will not average 40 hours a week, you will only average 28 hours, because they send you home early everyday. Even though I have experience in certain fields in the warehouse, HR encouraged me not to apply for all the jobs the have posted, never been told that by a HR. Upper management find it funny when they tell us to go home early. They don't give you more money when you roll over to full time and you still don't get all of your hours. This is the worst company I have ever wasted my time working at. It's a few more things wrong with this company, but I dont have the time to write all of that. Garbage company

Super slow, we import 5 pallets from FR to UK which has already took 2 months not yet arrived. After loads communication with their confused replies, I realized their Overland Customs agent who's been handlling the shipment even doesn't know what 'postponed vat accounting' means... ridiculous!!!

DO NOT USE KUEHNE NAGEL. I organized a pallet exporting from Northampton to Spain directly with the Leicester office. Firstly, they requested multiple documents off me which were not required and the staff was extremely rude when asking for these. The 'manager' was also aggressive and told me to use someone else when I advised I did not need to complete a 'customs spreadsheet' on excel. After reluctantly completing this, the pallet took 4 weeks for delivery into Spain which was firstly advised lost.

I am now using Europa Worldwide and they have been fantastic, they are exporting my goods as if it was pre-Brexit. The transit time being offered to mainland Europe is between 3-4 days on groupage. I would heavily advise to use Europa Worldwide over Kuehne and Nagel. Great staff, great communication and over anything brilliant service.

KN Dallas has been an outstanding orginization to work with. The professionalism of the sales team and operations is 1st class. I hope all of their offices are managed as well as this one. Clearly a flagship branch.