Kuehne + Nagel Reviews 

The second shift whole management team from operation Manger , orange vests , blue vests and the regional manager and there company Human Resources Manager in the Ellenwood location doesn't follow there own policies these outside companies pay money for there product to be in the hands of trust worthy people in which there not FROM OPEN ITEMS EMPTY BOXES THAT THEY DONT REPORT AND NOTHING IS CONFIDENTIAL if you make any complaints on being mistreated or being disrespected THEY WILL RETALIATE AGAIN YOU AS well as anything you report TO them THE person will know within that day these SUPERVISORS don't lead by example the job is not hard the Main Job IS to deal with theSE dishonest, Miserable, Gossiping SO CALLED LEADERS WHO Sabotage there employees if you don't allow them to disrespect you and lie on you by calling you out on your name you become a target bottom line they are unhappy soul's . If you want to switch shifts after your 90 day with Great Attendance and making all golds per shift they will Block you Good luck to these Losers you can get by but God won't let you get away..... CARRY ON !! P.S 1ST AND WEEKEND SHIFT ROCKSSS STAY AWAY FROM THEM CIRLESSS / STRAWS ON SECOND SHIFT 🤣🤣

Long story is that Kuehne & Nagel were appointed agents by ProduceShop. The 1st order arrived damaged. The replacement has never arrived. ProduceShop contacted me in August to say my package was being delivered but could give me NO details of the delivery... NOTHING! NADA! They then contacted me again to say the delivery agent could not make a delivery ... At that time, NO ONE had ever called me from Kuehne & Nagel.

On 20 September 2023, Sandra from Kuehne & Nagel finally contacted me directly via text message. She said my package would be delivered tomorrow but would / could not tell me the time OR the name of their sub contactor ... No one called on the 21st or the 22nd. This exchange follows a driver calling me, hanging up and then reporting that I refused the delivery ... I never spoke to anyone.

There is NO tracking and no accountability. Yes, I am frustrated and exhausted. I work too .. i can´t just sit and stare at my phone all day waiting for a call from a delivery driver who will not tell me when he will arrive to meet me.

Today a driver called me but is from Brazil so could not understand me. Then Sandra called me back to tell me my package was being returned to italy.

totally unacceptable !!!!

great company!

Worst transport company I have had the mis fortune to work with and I work with a lot of transport companies.
I now avoid them like the plauge.
Staff are unhelpful rude and have a real bad attitude and managers are the same... when packages turn up damaged their claim policy is non existent

Unfortunately KN seem to have had a high turn over of staff, we had our contacts constantly changing for a few months. Once that settled the service has just become atrocious. Their customs team is incompetent. When they make a mistake they refuse to accept any reasonability or help towards fixing it, they just end up going silent. I really dread on the occasions we end up using them as I just expect them to mess it up now. Such s shame as they used to be a great freight agent.

Billing customers with no point of contact to obtain reasons for extra charges. A phone line where there is no one to answer at the other end. look elsewhere for professionalism

Can’t be bothered to update there telephone number, asking me to arrange delivery, just get it delivered

My work company bring 3 full containers from BR since January. The 1st was everything ok (good rates, expecting time delivery, no issues with the customs as the invoice only have 2 hs codes). The other 2 containers were a nightmare. Containers were held by Porth Health due to some documents checks - the problem was the K&N customs team never pass the message to the Sales Team and never said what was the problem. Our company just discover this because sent an email to Porth Health to understand what was going on. In less than 12h, our company send the documents to them, and the container was released. Part of that, K&N customs team never did the entries clearance properly (hs codes that we are VAT zero rate, they didn't add the code and charged VAT) So, I do not recommend K&N due to the lack of competency by their Customs team. The sales Team and Logistics tried to help us to clean their mess.. but the mess was done unfortunately. Sometimes as more cheaper as more incompetent.

In the pantheon of delivery companies, Kuehne & Nagel rests at the base, wholly disoriented and utterly uninterested in the concept of timely, efficient delivery. My recent experience with them has been nothing short of abysmal, redefining the notion of incompetence.

I ordered a bike from Belgium, expecting a swift journey to southern Spain. Instead, I found myself in the midst of a 14-day odyssey that could have been outpaced by an actual bike ride to and fro between the two countries. The shipment meandered across Europe, taking leisurely breaks at each stop, akin to a geriatric on a sightseeing tour.

Finally, when the package reached my town, it had the audacity to linger for three days, perhaps for a siesta. Jeff Bezos, the grand architect of the "everything store," has managed to create a logistical empire superior to Kuehne & Nagel, and Amazon isn't even a dedicated delivery company. Time to wake up and smell the inefficiency, Kuehne & Nagel, seems I’m not alone in thinking that.

Shocking, shocking service. Bringing in a 40ft container from overseas, which K&N had agreed to load. They said that they could only load 16 of the 20 pallets, so 4 will have to come separately. Then they advised a delivery date and we arranged guys to unstuff the container. Then they changed the delivery date, not once but twice. We jumped through hoops to accommodate. at 3.30pm on the day before delivery, they informed us that they couldn't get a driver and wanted to change the agreed delivery time. Said they couldn't get an agency driver. Said I had 15 minutes to accept their new time. After all of that, the sarcastic 'customer care specialist' thanked my for my flexibility. We will NEVER use this useless firm again. Avoid at all costs if your shipment is important.

If I could give a lower score I most definitely would.
Purchased and Important part in January and my supplier unfortunately used K&N for logistics. Absolutely ATROCIOUS service. No sign of part (on a Pallet) and no communication from K&N 3 months later.

Strongly advise any supplier to Avoid at All costs and if possible when receiving goods state that you do not want them to use K&N.

Ridiculous Excuse for a company

This is KN France.
A delivery due 8-9 march didnt arrived. Received email saying they couldnt find address. The post office/DHL and other delivery firms have no trouble. The address is accurate on the order. Phoned to check where. Operator put the phone down on me..having given a wrong contact number to follow up with (no offer to provide a 'service ' to the 'customer' and find out for us. Dreadful.

Worst Company we have ever dealt with in all my years in Business. Been waiting 6 months for a pallet shipment from Italy to the UK and still not here. Every excuse under the sun its not rocket science. Do not deal with these people if you can help it unfortunately we didn't organise the contract

This is the worst logistics company I never ever use! Since they pick up my goods they not even scan it. Now it’s has been 10 days I hear nothing about where is my £8000 goods! If you are the Amazon seller DO NOT use this company! Even I get in touch with the customer service they don’t have clue where is my products!

Recently I did a shipment from India to the UK with kuehne + Nagel. I had the worst experience with the service and communication . I lost £9600 for the LCL consignment. I spoke with the team before the shipment and they said that they will take care of the clearance procedure .I have given all the documents what they have asked for . But they haven't given the proper instruction and guidance regarding some important documents . So my consignment stuck in the port for almost 2 months and they charged me £9600 as demurrage and storage cost. I felt that this team doesn't have enough knowledge about the about the clearance procedure and at the end of the day they put all the burden on the customer's head .It was a wrong decision that I have chosen this company for my shipment . I expected a well standard of service but my experience was exactly opposite .So please don't choose this company for any shipment for heaven's sake.

I shipped a pallet to Italy of the value of over £3000 plus the shipping the pallet travel all the way across Europe reached Milan unloaded to their depot and when the pallet was completely damaged by the workers in their Milan depot their insurance claimed that the pallet wasn't secured properly and did not pay a penny. Therefore insured or not insured you are not covered. Never before the damage of the pallet was mentioned that the pallet wasn't secured properly. Worth noting that the pallet was collected from UK store to UK nagel depot changed truck went from UK to Milan unloaded all ok the issue was only notes when the Italian depot called me telling me that while loading the pallet on the truck they flipped the cargo and damaged it all as per their email .

Would not recommend using this company. Unreliable and poor management

Vreselijk personeel. Onprofessioneel, ongemotiveerd, onkundig. Terrible company. 4 experiences with them all terrible. Somebody stop them. Aggresive employees.

Avoid this company. They made a mistake in the customs clearance and I lost 3,000. pounds. They made this mistake and don't even want to fix it. when I call they hang up. they do not reply to the email. there is no possibility of any contact. they avoid me. I just lost my money. worst possible company. they avoid any responsibility. I've been fighting them for over a year and no one even tries to talk to me.

We were approached by K&N to quote to ship a container of products from the USA to the UK. After being pestered continuously, we agreed to a trial run and was quoted. 4 months after contracting K&N they finally shipped our container because they could not get it collected.

It finally arrived into the UK and we received the invoice and they had charged us over £3k more for shipping the container than quoted! After months of chasing it, only to be told, it cost more because of increases due to their delays getting it shipped and the addition of additional charges not quoted, they then have the audacity to send us a formal letter threatening legal action!

We look forward to taking this to court so they can be exposed for the unfair and unprofessional organisation you are!