Georgina knew her stuff and made booking our honeymoon effortless. She was also able to price match which made a huge difference too. Thank you Georgina. A lovely, polite, cheerful, professional and k... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We hadn't thought of using a holiday planner before but our daughter had such a good experience with Harriet at Kuoni Chichester we thought we'd give it a go. Best decision we've made: listened carefu... See more
We contacted Kuoni by phone and were greeted by a wonderfully upbeat representative, Abbie. She was absolutely fantastic - a real joy to speak to. She followed up on our enquiry and phoned us... See more
From start to finish Neil Kemble at Chester Store was exceptional. His expertise in travel blew us away, he was very knowledgeable in travel having travelled a lot. Having booked our holiday in Duba... See more
Company replied
Company details
Written by the company
We don’t just sell holidays, we make them. The ‘making’ is in the detail. We are pioneers of effortless customisation, because we listen to you and we get you. We’ve been following in the path of our founder, Alfred Kuoni for over 100 years now. Visionary, adventurer and explorer, always seeking out new places, new experiences and easing the path for fellow travellers to share all he discovered. Little has changed. We understand what you want and need from a holiday, matching it with the perfect style to exceed expectations every time. We’ve grown to become the one of the country’s leading premium tour operators, and along the way we’ve picked up over 200 service and travel awards.
Contact info
United Kingdom
- 0800 0924444
- www.kuoni.co.uk
4.7
Excellent
642 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Karen has been very helpful in…
Karen has been very helpful in arranging our holiday, it’s made the booking very easy!
7 January 2026
Unprompted review
Reply from Kuoni UK
Hi Kay,
Thank you for your kind words about Karen.
I'm so pleased that Karen has been so helpful, and made the booking process so easy for you, saving you precious time that should be spent on getting excited for the holiday!
We hope you have an amazing time!
Kind regards,
Alice
Kuoni Customer Services
As this booking was made during the…
As this booking was made during the Christmas/New Year break we were assisted by Fiona, Harry and Amy who all offered excellent customer service by answering our queries and arranging our personalised itinerary to Canada
30 December 2025
Unprompted review
Reply from Kuoni UK
Hi there,
Thank you for taking the time to provide feedback on your recent holiday booking.
The whole team at Cheltenham are absolutely amazing, and I have no doubt they crafted an extremely special holiday for you to Canada (though any time spent in Canada is truly special!).
I hope you have a wonderful holiday!
Kind regards,
Alice
Kuoni Customer Services
Our holiday organiser was amazing
Our holiday organiser was amazing! Nothing was too much trouble - all options explored and heaps of useful advice given about Japan and the Celebrity Cruise Ship Millennium.
Everything sorted with a couple of phone calls and emails and the booking made. We are so excited!
6 January 2026
Unprompted review
Reply from Kuoni UK
Hi Eileen,
Thank you for sharing your feedback.
Your upcoming holiday and cruise to Japan sounds absolutely enchanting! I'm so pleased you were given the advice requested and hope you are excited for the trip.
Have a wonderful time!
Kind regards,
Alice
Kuoni Customer Services
Fantastic customer service and knowledge
Fantastic customer service.
Samantha at the Harrogate branch was excellent in providing some initial advice and then helping us to plan our upcoming multi-centre trip to the US. Her knowledge of the places we planned to visit was invaluable. Over a couple of weeks she amended our itinerary to our satisfaction with no fuss or pressure to book whilst ensuring we kept to our original budget. I would recommend any of the Harrogate Team if you are requiring some assistance with planning a multi centre overseas holiday. You also get a nice cup of coffee whilst discussing your holiday plans !!
8 January 2026
Unprompted review
Reply from Kuoni UK
Hi David,
Thank you for your lovely words about Samantha and the Harrogate team.
The whole team at Harrogate are absolutely wonderful, and their attention to detail is second to none. I'm so pleased that Samantha crafted your dream holiday to the U.S, even keeping within budget. The caffeine is certainly a bonus!
We hope you have a wonderful time.
Kind regards,
Alice
Kuoni Customer Services
America's golden triangle
We've just booked a trip to America's golden triangle with Ben and we couldn't fault him. He went above and beyond for us, adjusting our quotes for us to get the best option that suited us without any hassle even with lots of back and forth it was no problem. He listened and didn't hassle and pester us like other companies did. He even sent us recommendations after we'd booked from his own experiences/others who he trusted. Thank you Ben!
3 January 2026
Unprompted review
Reply from Kuoni UK
Hi Hannah,
Thank you for your wonderful feedback.
Ben is truly fantastic, and I'm so pleased he has crafted a wonderful trip for you in the U.S.
We hope you have a wonderful holiday when the time comes, and can't wait to hear all about it!
Kind regards,
Alice
Kuoni Customer Services
Melanie from Bluewater was very…
Melanie from Bluewater was very helpful. She personalised our holiday for us and we were very happy with her service. She was brilliant with finding us the perfect holiday for Maldives with the perfect flight times and transfer time. We will definitely be going back to Kuoni to book future holidays.
4 January 2026
Unprompted review
Reply from Kuoni UK
Hi Zeynep,
Thank you for your kind words.
Melanie and the team at Bluewater are truly amazing, and I am so pleased that she has crafted your perfect holiday to the Maldives.
We hope you have the most incredible time!
Kind regards,
Alice
Kuoni Customer Services
Matt at Kuoni Nottingham is our go to
Matt at Kuoni Nottingham has been our go to for a few years now. Every time his help and advice is spot on and useful. We always feel confidant booking with Matt at Kuoni
6 December 2025
Unprompted review
Reply from Kuoni UK
Hi there,
Thank you for your wonderful feedback.
Matt is a fantastic asset to our team, and I'm so pleased that he has found yet another wonderful holiday for you. We hope you have a fabulous time!
Kind regards,
Alice
Kuoni Customer Services
Very good service
We had a phone call with Matt and he was extremely helpful, patient and gave us good advice. He made it much easier for us to book our holiday of a lifetime for our special occasion! ☺️
2 January 2026
Unprompted review
Reply from Kuoni UK
Hi Sharon,
Thank you for your kind words.
Matt is truly fantastic, and I'm so pleased that he was so helpful during your telephone booking.
I hope you have a wonderful time in paradise to celebrate your anniversary!
Kind regards,
Alice
Kuoni Customer Services
We have absolute trust.
We know we can trust Kuoni to find us a holiday totally suited to us. We've always found the staff at Bluewater are excellent and this is the 4th time we've been to them. 2nd time that we have met with Mel and really feel that she knows us. Thank you!
30 December 2025
Unprompted review
Reply from Kuoni UK
Hi Kate,
Thank you so much for taking the time to provide such lovely comments.
The whole team at Bluewater really are such an asset to us, and it's lovely to hear that, after your second time booking with Mel, you are comforted that she truly understands you and your booking requirements.
I hope you have a wonderful holiday when the time comes!
Kind regards,
Alice
Kuoni Customer Services
Reply from Kuoni UK
Hi Phillip,
Thank you for your kind words about Julie.
I do hope we can welcome you on a Kuoni holiday very soon!
Kind regards,
Alice
Kuoni Customer Services
Confidence in Kuoni
We prefer to make all our bookings through Kuoni as we value their advice and the comfort it gives us, knowing that nothing has been over-looked when there can be so many things to consider for even a simple holiday.
21 December 2025
Unprompted review
Reply from Kuoni UK
Hi Leonard,
Thank you for providing these comments.
It is so lovely to hear that, as a repeat client of ours, you value the comfort and reassurance offered by booking your holiday with us.
I hope you have a wonderful time on your next adventure!
Kind regards,
Alice
Kuoni Customer Services
Great
Great, pleasant, and helpful staff.
Giving good advice in professional way.
22 December 2025
Unprompted review
Reply from Kuoni UK
Hi Dave,
Thanks for taking the time to post your feedback.
We pride ourselves on giving excellent service, and I'm so pleased this is in line with your recent experience.
I hope we can welcome you on a Kuoni holiday very soon!
Kind regards,
Alice
Kuoni Customer Services
First time and definitely not the Maldives dream escape. last…
First time and definitely not the last . Such a personal experience from start with unknown tips to make our holiday the best experience. Shaun in Liverpool branch really did above and beyond. Now for the holiday.
18 December 2025
Unprompted review
Reply from Kuoni UK
Hi Fiona,
Thank you for taking the time to give such wonderful feedback on your recent booking experience.
Shaun is indeed wonderful and I am so pleased he found your perfect holiday.
If you think your experience in store was great, just wait until you reach the paradise of the Maldives! We hope you have the most incredible time.
Kind regards,
Alice
Kuoni Customer Services
Really great experience
Really great experience, knowledgable staff, great recommendations and no hard sell.
6 December 2025
Unprompted review
Reply from Kuoni UK
Hi Mrs Ward,
Thank you very much for your kind feedback.
We pride ourselves on a stress-free booking process, which I'm so pleased aligns with your recent experience.
I hope we welcome you on a holiday with us very soon!
Kind regards,
Alice
Kuoni Customer Services
I’ve booked before with Kuoni and…
I’ve booked before with Kuoni and everything was 10/10 and booking this time has been the same.
12 December 2025
Unprompted review
Reply from Kuoni UK
Hi Mrs Giambrone,
Thank you for your kind words. I am delighted to hear that, having booked with us before, your experience this time has matched the excellent service you have come to rightly expect from us!
We can't wait for you to enjoy your holiday.
Kind regards,
Alice
Kuoni Customer Services
Amy at Kuoni Cheltenham was my first…
Amy at Kuoni Cheltenham was my first contact at the store. I was not 100% sure which holiday i wanted but she helped me professionally and in a friendly manner.
The whole experience was excellent.
26 November 2025
Unprompted review
Reply from Kuoni UK
Hi Andy,
Thank you so much for providing your feedback.
Amy is a fountain of knowledge, and I am pleased that she helped you find the perfect holiday. We can't wait to welcome you on a Kuoni holiday!
Kind regards,
Alice
Kuoni Customer Services
Very helpful agent as always
Very helpful agent as always - Colin in Bristol this time - found the holiday we wanted at the right hotel and with desired classes of flight.
3 December 2025
Unprompted review
Reply from Kuoni UK
Hi Roger,
Thank you so much for your kind feedback.
Colin is indeed fantastic and I am so pleased that he found the perfect holiday for you.
We can't wait to welcome you on holiday with us!
Kind regards,
Alice
Kuoni Customer Services
Cost of holiday rose by £66pp within two days
I was in contact with the company on the Saturday about my holiday and the price, but I needed to wait until the Monday to confirm with my employer that I could take the relevant days off work. When that was confirmed, I called back to complete the booking but was told the fares had increased by £66 pp. There wasn't much I could do about that but it was a shock to see such a rise within such a short amount of time, ie less than two days.
24 November 2025
Unprompted review
Reply from Kuoni UK
Hi Samantha,
Thank you so much for taking the time for providing feedback on your recently booked holiday with us.
Unfortunately, until a booking is made, flight prices can indeed fluctuate and even increase (though we wish they didn't!).
Despite this, we hope you have a wonderful time in Turkey and thank you so much for booking with us.
Kind regards,
Alice
Kuoni Customer Services
Brilliant service and Chloe in the…
Brilliant service and Chloe in the Winchester branch was amazing. Going to a place that we would have looked at.
15 November 2025
Unprompted review
Excellent customer service
Excellent customer service. So helpful with providing different options
25 November 2025
Unprompted review
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