I hesitated to return to Kwik Fit West Norwood for my vehicle MOT, having previously experienced poor service. This time there was a hiccup, but the team went out of their way to put it right. Wi... See more
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Review summary
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Had my back passenger flat tyre changed by a mobile mechanic. He was fabulous but my steering has been completely messed up ever since. Im to scared to even drive my car anymore.
Company replied
Fast professional service. Easy to book appointment. Fitter came out, repaired puncture (by replacing the tyre, which he had onboard, as the existing one was worn). Checked the other tyres for wea... See more
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Had a tyre pressure warning en route down the M40, so went to Kwik Fit in Headington, Oxford to have everything checked. The manager was very helpful and fitted me in that afternoon despite being real... See more
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Company details
- #23 of 26 best companies in Tyre shop
- #16 of 19 best companies in MOT Centre
- #52 of 62 best companies in Vehicle Repair
- #46 of 54 best companies in Car service
About Kwik Fit
Written by the company
Kwik Fit are the leading fast fit and automotive parts replacement specialists in the UK with over 600 Centres in the UK. We specialise in tyres, MOT and servicing, exhausts, batteries, brakes, mobile tyre fitting and fleet vehicle management.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.
Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.
Not sure if your tyres need replacing? Brakes making an odd squeaking noise? Book your free vehicle safety check today.
Book A Free Vehicle Safety Check
We stock a wide range of tyres for cars, vans and 4x4s to suit your driving needs and budget. We offer exclusive online tyre pricing and appointments are available 7-days-a-week. It's as easy as click and fit!
Buy Tyres at Kwik Fit
We offer a choice of ways to service your car. Book your Oil & Filter Change, Interim or Full Service online today. Book an MOT test at the same time as your Service and receive an additional saving over the standard individual product price.
Book Your Service
With over 500 MOT test centres throughout the UK and many open 7-days-a-week, it's no wonder we're the UK's number 1 MOT tester. Book Same Day MOT today!
Book Your MOT
Kwik Fit is the UK’s leading mobile fitting service, replacing your tyres has never been easier. Simply order your tyres online and select mobile fitting and we’ll come to you either at home or at work at a time convenient for you.
Tyres Fitted Today
Need your tyres in a hurry? If your tyres are in stock at your selected Kwik Fit centre, choose Express Fitting when you book online and get same day or next day fitting for a small additional fee.
Kwik Fit
Written by the company
Contact info
ETEL House, Avenue One, SG6 2HU, Letchworth Garden City, United Kingdom
- 0800 757 677
- customercare@kwik-fit.com
- www.kwik-fit.com
4.3
Excellent
81k reviews
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The Fitter was excellent
The Fitter was excellent - The lead time to fix the puncture was to long
30 June 2026
Reply from Kwik Fit
Thanks for taking the time to leave this review, Jarvis. While we're very pleased to hear that you were satisfied with your mobile fitter's work, we're sorry to hear that you felt a bit let down by the time it took to complete the puncture repair. We'll make sure that this feedback is passed on to the right place, we hope that you'll be thinking of us should you ever need any further help getting back on the road. Take care!
Trusted service
Kwik fit kelvin square at Pumpherston offered caring professional trusted diagnosis
Highest commendation to Willy and team Liam great job 🤩🤩
7 July 2026
Unprompted review
Reply from Kwik Fit
This is so wonderful to hear. Thank you so much for taking the time to share such a kind review of our Pumpherston team, it sounds like Willy and Liam in particular went above and beyond to get you back on the road as well. If there's anything more that we can help you with in the future, please just ask. Many thanks!
The technician arrived when he said he…
The technician arrived when he said he would. Completed the work in an efficient, professional and timely manner.
Would definitely use again.
30 June 2026
Reply from Kwik Fit
Thanks so much for sharing this great review with us, Angela! We're thrilled to hear that your mobile fitter arrived for your appointment on time and that you were so pleased with the work that was completed. It's great that you'll be keeping us in mind should you find yourself needing any further help getting back on the road, take care!
DON'T rely on Kwikfit, they may let you down at the very last minute
Terrible experience, booked a vital 4 - tyre replacement with Kwikfit mobile and they called me the night before to say they were cancelling 'as they had someone off sick' - why call me 8pm the night before when I am SURE they knew earlier , if it were true. I had taken the day off for this vital appointment (tyres on legal limit) and with very little apology or care they offered me 2 days later -a Thursday when I am again at work, and my 700 mile car journey is the day after. They have really left me in a poor position and I won't be using them again - be warned, you don't necessarily have a booking with Kwikfit , don't rely on them , even if you have a high-value booking
6 July 2026
Unprompted review
Reply from Kwik Fit
Hi Caroline, we're very sorry to hear that your booking with our mobile fitting team had to be cancelled so last minute. We completely understand the frustration this must have caused, especially with all four of your tyres needing to be replaced. We'd like for our Customer Care team to discuss this further with you, when you have a moment can you please complete the following contact form in full detail so that they can get in touch? - https://www.kwik-fit.com/contact-us/customer-contact-form - Thank you very much for bringing this to our attention, Caroline. Take care.
Needed a quick puncture repair
Needed a quick puncture repair, they fit me in that afternoon and managed to repair the damage in less than half an hour. Fast, friendly and professional
27 June 2026
Unprompted review
Reply from Kwik Fit
It's fantastic to see that we could lend a hand with that puncture and provide such a quick and friendly service. We are grateful for you sharing this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.
Convenient
Convenient, efficient snd great service from the technician- highly recommend
29 June 2026
Reply from Kwik Fit
Recommendations and reviews like this really do make our day and it's fantastic that you found the service so convenient. If we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.
Reply from Kwik Fit
It's wonderful that we could impress you with the excellent service we deliver and we are grateful for you sharing this. Thank you and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.
Very good service
20 May 2026
Reply from Kwik Fit
A great service is always something that we strive for so seeing this has really made us smile. Thank you very much for sharing this and if we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.
Good communication and the job was done…
Good communication and the job was done quickly and efficiently. Very polite professional fitter
29 June 2026
Reply from Kwik Fit
We're so pleased that we could impress you with the polite and professional service we deliver and it's wonderful that we could communicate with you so well. Thank you very much for sharing this and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.
Unprofessional and can't be trusted
Unprofessional and can't be trusted
29 June 2026
Unprompted review
Reply from Kwik Fit
We're disappointed to see that you feel this way and we'd like to take a look into this further, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form this will go through to our Customer Care Team who will investigate and can contact you about it from there. Many thanks.
Great service from Brian and the Team…
Great service from Brian and the Team at Kwik fit Chichester. Tyre Check found I needed a new valve and they fitted it for free. Great service.
6 July 2026
Unprompted review
Reply from Kwik Fit
What a great review and rating, we know that Brian will be so happy to see this and it's excellent that we could lend a hand with your tyres. Thank you and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.
Reply from Kwik Fit
A quick and efficient service is always something that we strive to deliver so seeing this has really made our day. If we can ever do anything more for you again, please don't hesitate to reach out and let us know. Many thanks.
Mobile tyre replacement
At the second attempt it all went like clockwork but the first booking was cancelled on the morning by Quick Fit saying they'd overbooked...really! I needed the car for the next day so it was a mass panic trying to get a puncture sorted plus an extra £30 I could have done without spending.
Still, hats off to the tech that came the second time and did a quick and thorough job to get me on the road again.
29 June 2026
Reply from Kwik Fit
We do apologise that your first booking was cancelled but we are glad that we could help you out in the end and provide such a great service. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.
good quick service
good quick service, tyre was ripped in 2 but he still managed to get it off no issues.
29 June 2026
Reply from Kwik Fit
This is fantastic to see and it's wonderful that we could help you out so quickly. We are grateful for you sharing this and if we can ever do more for you, please don't hesitate to reach out and let us know. Many thanks.
Reply from Kwik Fit
This is such a great review and we're very happy that we could provide such a timely service as we know how helpful that can be. Thank you very much for the review and if you ever need us again, we are always happy to help. Many thanks.
Turned up on time and quick service
29 June 2026
Reply from Kwik Fit
This is what we love to see! It's fantastic that we cold impress you with such a quick service and we are grateful for your excellent comments. If we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.
Reply from Kwik Fit
What an amazing review and rating! Its excellent that we could provide such a fantastic service. If we can ever do more for you again, please don't hesitate to reach out and let us know. Many thanks.
good communication
good communication, excellent operative the right "face" for the company.
29 June 2026
Reply from Kwik Fit
Amazing! It's wonderful that we could communicate with you so well and provide such an excellent service. If there's ever anything more we can do for you, please don't hesitate to reach out and let us know. Many thanks.
Original appointment missed
Edit for update below
Original appointment missed, no useful communication on the day. Then wasted 60 minutes to rearrange, no guarantee of next day or when. No offer of compensation. Then Kwik fit called me back, left message as if nothing had happened or been re-booked. I then had to waste a further 30minutes to confirm the re-book. And despite me requesting 1st available appointment, I got an out of area end of day tech. He was very nice etc but a good 24 hours behind schedule. No offer of compensation unless I go begging- no thanks. Would I use them again, well it seems to confirm their old reputation, so there would have to be a compelling reason. I’ll be checking other suppliers 1st. It’s a competitive market. Kwik fit- you’ve let yourselves down customer care really quite poor, customer retention, non existent. Not surprised but disappointed.
Update: Kwik fit replied, once again despite them having access to my booking reference as part of this review they need ME and more of my time to update THEM on their poor performance. Seriously!
If it goes ok for you great, but if it doesn’t ……. All I’m saying is there are other providers and similar deals, with more accountability.
30 June 2026
Unprompted review
Reply from Kwik Fit
Thank you for getting in touch and bringing this to our attention, we're so sorry about the delay you experienced and we'd like to take the opportunity to look into this further for you, could we ask you to provide the full details here: https://www.kwik-fit.com/contact-us/customer-contact-form please? This will go through to our Customer Care Team who will take a look and can contact you about it from there. Many thanks.
Reply from Kwik Fit
This is absolutely wonderful to see and it's great that you appreciated our mobile service. If we can ever do more for you, please don't hesitate to let us know. Many thanks.
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