LA Fitness Reviews 

IN THE LA FITNESS CLUB AT 8601 LINCOLN BLVD., WESTCHESTER, CA 90045, TWO WOMEN'S SHOWERS ARE DARK WITH BURNED-OUT LIGHTS. THE HOT WATER IS ONLY WARM. LA FITNESS IS LEGALLY BOUND & OBLIGATED TO MAINTAIN ITS CLUBS FOR PAYING MEMBERS!

I’m extremely disappointed with my experience at LA Fitness. I signed a personal training contract after being told that my one-year-old child could stay in the training room while my wife and I trained together. Shortly after the 10-day cancellation period passed, this policy was revoked, making it difficult for us to use the services we paid for.

There were repeated delays in receiving basic materials. It took 5 days to get a diet plan and over 15 days to receive our training journal—while other members had theirs stored at the gym, we had to bring ours every time. Because of this delay, our body measurements were never recorded, making the 3-month check-in pointless.

To make things worse, our trainer is only available 2 days per week. If we miss a session, we have no option to reschedule for the rest of the week, making it hard to complete sessions we’ve paid for.

When I requested to cancel, I was ignored. I’ve filed complaints with Consumer Protection Ontario and the BBB. A manager even responded with threatening language. This experience has been incredibly unprofessional and disappointing.

Terrible sanitation and they billed me 3 days before the 1 st of the month, I asked why and they said I had to cancel 5 days BEFORE that date..... What a scam!!! Terribly oversaturated with people and the company is an obvious money grab.... Disappointed and take your $$$ elsewhere!!

LA Fitness staff member Chris at 17138 Autry Pond San Antonio TX is an invaluable member of your team. He helped me to register my gym membership after almost a week of failed attempts. His patience and dedication were on full display.

I sent this email to David Mathews, CEO of L.A. Fitness, got no reply.

I am an LA Fitness member and am very concerned that your gym at 1914 Bundy Drive, West L.A., CA is not taking any action to repair the jacuzzi, which has been in a state of disrepair for a very long time. The jacuzzi temperature is often just lukewarm instead of hot, and some of the jets shoot out cold water. The operations manager has received numerous complaints from many guests. The pool repair team you are using needs to be replaced.

Livonia Michigan LA Fitness on 7 Mile. The soap dispensers in the shower never work. Sauna has been broken since Christmas. Last year It was broken more than it worked. No one can see or hear the blue screen TVs and the locker room they display everything in shades of blue for over 2 yrs. Large social groups, at different times of the day gather in an area and dominate equipment areas and are in general loud and pretty obnoxious. Good maintenance only exist from the older man. When he's there that gym is clean and there is toilet paper and paper towels. The front desk is in constant turnover and it depends who's there as to what you're experience will be if you have any kind of issue. Other than that this place is great LOL

I have been a committed member of LA Fitness for several years and have even referred three family members to join. I have always appreciated the quality of your facilities and services. However, my recent experience at the New Rochelle location was profoundly disappointing and has led me to reconsider my membership.

While enrolling my son, who has special physical needs, I had a distressing encounter with Manny R., the personal training manager. His arrogance and lack of professionalism were completely unacceptable. The way he spoke down to me with a condescending attitude made me feel unwelcome and disrespected as a loyal member. As a result, I ultimately decided against bringing my son to this gym, as I believe every member deserves a welcoming, inclusive, and respectful environment—especially those with special needs.

LA Fitness is home to many outstanding training managers who prioritize member satisfaction, but no one should endure such treatment.

Libby the cleaning lady is the best ! She does the work for two people. They brought the cleaning lady from tateum Phoenix to work with libby , when libby does the work of 2 by herself ! I can't stand watching Marcella walk around doing nothing. Not right! The spa is always down because of another of guys wearing their underwear for a bathing suit. No shower before! Telling the new manager doesn't work!!

very bad customer service at Staten Island, NY.
people were so tricky and asa you sign a lot of paper work you will be trapped.

members are too much in all location and always busy with lot of members.

The don’t clean shower restroom jacuzzi.
Dirk laying around for more weeks
Jacuzzi close down bye San Diego
Health cares 2 times the last year.
Hair bandage cuing gum paper forgotten shorts, laying stick for more weeks at times.
My concern is the health of the people ho comes there.

I joined a club very close to my home to enjoy the pool and hot tub. I am a senior citizen and not interested in any other amenities. The pool was closed from time to time and I dealt with it; however back in November both the pool and hot tub closed, as they needed new parts. Well, here it is in January and they are still waiting for parts! I tried using another club further from my home, but that didnt work out. They rent two lanes of three for the British Swimming School. So they collect my membership dollars and collect money from the School for renting the pool, so members like me cannot use it as only one lane was open and there was a line of people trying to use that one lane. I gave the other club another try this week. I went there pool was open, but hot tub broken. They are always repairing something or other. Oh, and the front desk didnt know the hot tub was broken! I was refunded one month's fee, but have not been able to use my club by my house since mid November, and the other club not near my home that I have tried, doesnt work either. When I call the other club, and ask simply when is the British Swim School going to be there so I can plan my visit, they tell me they dont know to call the School myself to find out! The only well trained and customer oriented person at this organization is the GM at my club in Pembroke Pines (John), who communicates very well, and of course cannot do anything about the part coming in. I am beyond frustrated! It is cold this winter in Florida and I basically do not have an indoor pool to swim in, although I pay each month! My suggestion if you join find out how many repairs have been done and how quickly the item has been fixed. For two months, all I hear is that are waiting for parts for the pool and hot tub. They have offered to freeze my membership, but I dont want that, I just want to swim again! I would love to hear from someone in Corporate that may give a damn!

Ft Worth Ridgemar location has been without hot water for two weeks. Rumor is from fellow patrons that manager has it off due to costs not actual natural gas or plumbing.

Pool closed since March. No idea why or when it will reopen.

I canceled my personal training and was told I wouldn't be charged. Then I was charged. Now no one answers me regarding a refund. I have tried talking to my local, a higher up whom the local said had processed it, and regular customer service. NO ONE responds. Almost $500. Gone.

Beware this Nina the manager at LA FITNESS at 8555 woodbine in Markham. She just posted the cleaning position to hire. Don't go and work there. she will make you work and except you to clean the whole gym and work Saturday and Sunday too. She told me a crazy lady comes there and takes a dump at the gym and would let u clean it up. (it's digusting). My advice don't work there or apply it. U will be in hell working with that manager Nina. She will be nice to u than couple days her true colors will show. Even the staffs are back stabbers if u say anything about her or anybody they will tell the manager. Trust me its not a good idea to work there. Nina should be fired and dozen know how to run a gym. Anyone who works there won't last long cuz they will see wat she really is. just stay away. That gym is bad and needs tons of clean up. So becareful and l warn you. l just wanna help so you won't go how l went through with her. She treat me so bad that she yell at me in the gym everyone look at her. lt was awful. l never wanna see her. She is not a friendly person type. She is a snob and noisy person. So anyway don't work there it's not worth it. l warn you.

I went into LA Fitness today, off of 147th in Hawthorne, CA, to dispute overcharges on my account. Absolutely no one wanted to help regarding the hundreds of dollars taken from my account. The manager on duty was no help at all and completely unprofessional.

The manager instructed me to call corporate and said she didn’t have the ability to call from her phone, so I called from my cellphone while still in the fitness club. She had no care about all the documentation I had printed out.

Of course, Sarah from corporate was also no help, stating she didn’t see any additional charges on her end and that I would need to dispute the charges with my bank. Again, Sarah was another one who didn’t care for the documents that I had to show the charges.

Don’t go to this location.

Anyone else dealing with LA Fitness overcharging?

Sales team is predatory what they tell you does not match what is in the contract.
The trainer was a poor listener and I actually lost muscle and could lift less weight after weeks of training with him.
STAY AWAY FROM LA FITNESS. (Google and you will see nothing but complaints and scam reports.)

I was a member for a year, they have you pay a huge downpayment for an overpriced membership ($53 a month here in DFW Texas) and this surmounts to $200+ as a first downpayment!! This is for your "first and last month", tax, initiation fee, annual fee, and other hidden fees. I wanted to "pause" my membership when I travelled and they charged me $10 to pause it, and an additional $10 a month to keep it paused.

About a year later I went to cancel my membership at another LA fitness and they said I can only do it at my club, I tried doing it over the phone but they said I must show up in person, I went in person to my original club and they tried to talk me out of cancelling my membership with more unnecessary payments, I said no and when they proceeded to cancel it I was charged an additional $53. I said WHY and they said it's your last month. I told them I paid for my last month when I first joined but they act like I didn't and never bothered to refund me after convincing them back and forth. This was the same experience of my family and friends in other LA fitness clubs.

In conclusion, sales reps here will do anything to get at your wallet in the scummiest ways, and for that this company should be avoided.

The gym is dirty the service was terrible. The person who worked there insulted us but thought himself that he was very funny. This kind of service should no person offer to any customer ever. It was disgraceful. We paid for an entry but were not allowed to go in the locker room because we were not members. We had to change clothes at the toilet. We were not allowed to have showers either in the locker room so we took showers at the toilet which were simply disgusting. I recommend going to another gym if you are in Airlie or just do some cardio on the beach instead of going to La Fitness

It's Not Just A Gym

The gym isn't a place to shape the body. Its a place to transform the mind.

Its teaches discipline, patience, and persistence. Its an escape from the chaos of everyday life. Whether you're angry, sad, frustrated, or anxious, when you enter the gym, all this disappears and you focus only on improving yourself. So NO, Its not just a gym. Its a sanctuary.

This is not the case with LA Fitness. You will find 80% of the TV's with CNN and FOX broadcasting nothing but politics. I asked them to show more sports channels or any motivations healthy channels to inspire us. It was declined!!

This is a very stressful environment!