LA Fitness Reviews 

The pool water is freezing and has been for at least three months. Used to come here for the pool but not anymore. When I call to check if the pool heater is working, the answer is always: the pool temperature is 82 degrees, but when I do come to check, the water is always FREEZING!

On August 10th, 2024 I worked-out at the L.A. Fitness facility at 7867 Heneska Loop, Alexandria, Virginia. After I finished my weight lifting schedule, I went up stairs to the aerobic equipment. Every stair-stepper and bicycle was taken. I waited 10 minutes for someone to vacate an exercycle. I finally got on a exercycle and began the aerobic portion of my workout while watching the Olympics on T.V. A. Zumba started five minutes into my ride. The music was so loud that I closed the door to the classroom, (for which I received the thanks from those close-by. The Zumba instructor re-opened the doors and I asked her to not keep the doors open due to the excessive volume level. She saw and heard me, but decided to ignore me. I closed the doors again. Again she re-opened the doors and propped them open. I asked her to please keep the doors closed, as most of us are trying to listen to the Olympics. She laughed in my face, propped open the doors and went back to her (all-deaf-by-now) class. Again, I closed the doors and she re-appeared and yanked my earphone from my ear canals and began to scream. I scream back at her. She reported me to the front desk, who wrote me up for interrupting a scheduled class. My wife and I are part owners of three-L.A. Fitness Gym centers in Southern California. We have never had a serious problem with "instructors" at the gyms we co-own.

I was a loyal LA Fitness member for many months. There were no issues... until I decided to cancel. I tried to cancel my membership because I was about to fly to Japan for a traveling expedition for a sustained period of time. I attempted to cancel the membership in-person and was told it was cancelled. Many months later, I discovered that I was still getting billed for my membership. I requested a refund to no avail. Essentially, I lost hundreds of dollars because of an error made by LA Fitness. Luckily, I was able to finally cancel after communicating this to online support (I think - still to be determined...). I will never go back there and would encourage others to seek a different gym membership.

LAFitness says it has policy that its employees can go into the changing rooms of other genders after closing without warning. Without warning means employees do not have to announce that the club is closed using a Public Address System, and they do not have to dim the changing room lights and announce at the changing room door that they are coming in and wait for a confirmation. In other words, LAFitness authorizes its workers to enter unannounced upon naked customers who are in the changing rooms at closing. Note that some members, especially new members, may not know the hours of operation, and some members may just also lose track of time, and all would benefit from being made aware that club is closed. I pointed all this out to management, and the manager said emphatically that LAFitness will not be changing their policy on this.

So if you want to be seen naked, may be you want to do a striptease for LAFitness workers, then this is the club for you.

Still charging me for membership after I have talked to them about no longer having a membership. Horrible Business Practices!!!!

Lafitness is a terrible gym. It's like a mafia. No help for customers, if you want to cancel membership then your nightmare has been started. Find some where else but lafitness

I had a very bad experience at the San Marcos location upon arrival. They contracted my daughter for monthly tuition but always automatically charged me for six months. The registrar had promised to take money from us monthly if needed, but he left, and no one else took responsibility. We had to dispute all charges with our bank.
Additionally, you won't believe what we saw at the Escondido location. My daughter, husband, and I went there to use the pool and hot tub. There was no supervision, and a tattooed man in boots entered the water without warning. The men's bathroom was completely muddy, and the jacuzzi water was full of foaming agents. It was so bad that my eyes burned, and my daughter and I got an infection from the pool water. I still have itching on my skin. Please be careful before registering at LA Fitness, and don't sign any document before understanding what it is. Thank you.

If I can make this zero stars I would, here is the reason why:

I recently joined LA Fitness a week ago, hoping it would be a valuable resource for my family's health. However, my experience with the kids club has been disappointing. The employees appear to be unengaged and fail to properly supervise the children. On one occasions, I have witnessed older children nearly hitting my 16-month-old, while the staff was distracted by their phones. I brought this to the attention of the sales lady who signed me up, but I must advise other parents to exercise caution before joining LA Fitness. The kids club does not seem to provide a safe environment for children. I also observed several issues that raised concerns. The employees were not attentive to their responsibilities, leaving the floor dirty and cluttered with toys that were a choking hazard for young children. Additionally, I witnessed an employee fail to supervise my 16-month-old child who was attempting to ingest a crayon. Overall, the facility did not appear to be well-maintained or safely managed.

I called the next day to cancel my membership because I lack confidence in the ability of the staff to ensure my child's safety. I informed the assistant manager of the situation and was dismayed by her lack of concern. Her response that the employee had to make a phone call to a family member was unacceptable and unprofessional, especially in a setting where the care and supervision of children is paramount.

Again parents be vigilant when choosing LA Fitness's kids club for their children, as my experience with them resulted in financial loss and anxiety, without any opportunity to focus on my health or utilize their facilities.

I have recently lodged a report against LA Fitness with the BBB.
Why should I have to mail a letter to cancel this membership? It seems unfair and dishonest to customers. In a world where everything is done online, your company should be focusing on helping customers, not making it difficult for them with unnecessary requirements. I didn't locate info to cancel your membership, so you have to cancel it!
In my recent discussion with a LA Fitness corporate agent, I was told about the option to cancel my membership at any time. The agent suggested going to a nearby gym personally to request termination with a manager. However, in a previous attempt to end my membership, I was instructed to continue for an extra 3 to 4 months due to a contractual obligation. When signing up for the membership, I was informed that it was on a monthly basis with no binding agreements or penalties for cancellation. This disparity has caused me to feel misled. Because of the inaccurate information provided during my initial attempt to terminate my membership in November 2023, I believe I should be reimbursed for previous months of membership. The recent email outlining the cancellation procedure lacked transparency and displayed a lack of concern for customer satisfaction, which I consider misleading. The instruction to mail a cancellation letter via USPS contradicts the newfound knowledge that I could have terminated the membership in person, heightening feelings of deceitfulness.

Worst place. Rude manager. My nephew is visiting me from abroad for the first time.  He wanted to join me for just one day and he is 13 years old. The general manager did not let him in unless he pays 20$ for a day pass.. How come you do not let him in? This is an unaccepted break from the LA fitness contract I signed with them. Also, how come my cousin( 50 years) who visited me last year, and was allowed a day pass for free?
I do not know how I persevered in this place for 3 years multiclub membership. Nasty bathrooms, broken machines. Now I know how could all that happen under this corrupt management.

Good Day

I am extremely frustrated at the poor customer service from LAFitness.

THIS IS THE FOURTH REQUEST FOR YOU TO REMOVE MY DETAILS FROM YOUR ADMINISTRATIVE SYSTEM - I AM STILL GETTING EMAILS FROM LAFITNESS

They were asked to please remove my eMail address (***@gmail.com) from their records completely.

I am not the "Michelle Rodriguez" as referred to LAFitness communication.

Michelle Rodriguez has INCORRECTLY given my eMail address as her own.

Kindly remove my details in total from your administrative system. - I am pretty sure that YOUR continued distribution of Michelle Rodriguez’ personal information to an unrelated 3rd party, contravenes your, and possibly other, privacy laws ---- Privacy Policy

Please take appropriate action.

Regards

West Los Angeles Gym. I used the weight room. Above the loud music, I had heard a man moaning loudly in the empty cycling studio behind me. He left the door fully open with a heavy weight as a door stopper. I pulled it out and closed the door shut. Weights should belong in their place and not put on a door meant to be closed. This time i made sure it was challenging for him. No one should raise their voice unless someone leads a class. A sign should be put up regarding loud noise.

Absolutely horrible customer service and atmosphere at the Marana LA Fitness. My daughter is still being charged, 3 months later, not just for a basic membership, which she canceled after a month ( because not only was the staff unhelpful and unfriendly for the most part, but she felt unsafe around some of the male patrons.) but also for a personal training package, which she clearly confirmed with the trainer was only for one month. They continue to charge her a ridiculous rate, I think its 180 per month and now have withdrawn over $800 from her bank account, which has put her into overdraft for two months. She has called multiple times, with very little help from anyone.. just empty promises, or even the trainer telling her to just close her bank account! This is absolutely terrible customer service on every level and shows how little regard LA Fitness has for its customers. Stop stealing peoples hard earned money and take accountability for these severe oversights in your business practice. We are going to report LA Fitness to everyone we can think of, BBB, news outlets, etc. It may seem overboard, but if they are doing this to my daughter, they are for sure doing this to many other customers. Absolutely terrible on every level!

I was a member at Oswego Illinois location. They closed in September 2023 and I was never notified by email, mail, ot text.
But they were happy to keep charging me through May 2024.
With a change in work hours I haven't been there all that time.
When I asked for a refund since I only had single site membership Mike CS 1st offered to refund 3 months and my annual fee which they charged me for May 2024. But I told Mike I expect more. My membership was only good at Oswego, IL.
Now they said Mike only authorized one month and Annual Fee.
So these people think it's ok not notify you of a site closure and then to charge you forever for a membership/location that doesn't exist anymore. Thank God I caught it when I did. How long would these people charge me???
I was charged 8 months for no valid reason. And no notification.

Awful experience with trainers at the Wyomissing, PA location. So awful I forfeited my training contract and had to pay to get out of it. Not only is it unorganized, lacks professionalism but the last trainer I had was unabashedly prejudice against the LGBT community and he also detests fat women! All things I wouldn’t know but he couldn’t keep his mouth closed. I will never go back. I even called the main office to complain. He is still listed as a trainer.

I’ve been trying to cancel my membership for over a year now. Any and all email replies I receive are unhelpful. When I’ve been into the local gym they refuse to help me cancel my membership. At this point I’m going to have to flag their charges as fraud.

I only go there for the pool but the sanitary conditions have been getting worse. Smells like a farm all the time! Up your standards LA fitness!

Great fitness instructor s like Kristin,Ann and Lisa

Money grabbers, nothing human in them, Tamim, fake doctor and Alyssa, bad personal trainer, stay away from them. Very Bad customer service. Charged me over CDN$600 for 1.5 hour personal trainer fees with Alyssa after I asked to cancel the service due to past and future surgeries. Stay away from LA Fitness in Cambridge. I hope they will close them the same as Kitchener LA Fitness facility.

Edward, your front desk associate/manager from your 5730 NW 183rd St., Hialeah, FL 33015 location provided my wife and me with outstanding customer service (went above and beyond) as evidenced by ensuring us access to our LA Fitness location (Bayonne, NJ) and set up our scheduled yearly payment fee on Tues, 4/23,24 as a courtesy whereas majority of health clubs would enforce strict policies with no exceptions of utilizing any LA Fitness gym location unless payments of any past due fees are PIF. Edward made this process completely easy and effortless for us, ensuring we were absolutely taken care of and happy with his customer service hence our personal needs were met, which he succeeded. Yes and again, Edward exceeded our expectations and made us felt like he took good care of us "like family!" That being said, please acknowledge Edward for providing my wife and me with distinguished-outstanding customer service excellence as he exemplifies what the "elite and regal service industry" and what all other LA Fitness staff members (in all locations) needs to engrain and and ensure is always and consistently provided to all clients when providing customer service which I am confident will positively impact greatly in the long run for the LA Fitness brand name! The positive interaction and outstanding customer service that we received from Edward impacted positively my wife and I that we choose to continue to stay as loyal long-time clients of the LA Fitness Brand and not even consider switching to any other health club brand! Corporate, please ensure Edward is taken care of via receives any possible incentive: bonus and/or a raise on his salary or a trip getaway for his distinguished service excellence as he deserves it - can't thank you enough Edward! Keep up the great work! Always your happy clients Vince & Roselyn :)