Because the light bulbs we wanted are made by only a limited number of manufacturers, my order turned out to take a while to fulfil, When I enquired into the delay, Sharon and Martin replied straight... See more
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See what reviewers are saying
Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... See more
Company replied
Highly recommend!!! Great customer service and honest. I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receivi... See more
Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... See more
Company replied
Company details
Written by the company
Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.
Contact info
Unit 39a, Park Farm Industrial Estate, SG9 9AZ, Buntingford, Hertfordshire, United Kingdom
- 01763 661650
- sales@lamps2udirect.com
- www.lamps2udirect.com
4.2
Great
694 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered 2 bulbs which were in stock…
I ordered 2 bulbs which were in stock and paid. Advised a week for delivery. Then nothing. No updates, no emails, no tracking number provided. I chased on day 6 and was told to call RM but without a tracking number how could I? It took me opening a dispute with paypal for any action. The moment I raised a dispute all of a sudden I get a tracking number and my goods arrive two days later. hmmm very dodgy. NINE DAYS to deliver products from stock is appalling especially when you advertise delivery is quicker than that. I ordered on the 15th and delivery was on the 24th. Only one bulb actually works of the two you sent. Awful experience.
24 January 2026
Unprompted review
Reply from Lamps2udirect
Thank you for leaving us a review, Mike. Our standard delivery right now is quoted at the checkout and is currently listed as 5-7 business days.
Whilst we appreciate this is a fairly lengthy time, we do like to provide this information to customers before ordering, so you can decide whether or not you can hold on. Winter is the busiest time of year for us and we are a small business, so we do like to be realistic and not provide any expectations that cannot be fulfilled.
We received this order on the 16th of January and you confirmed receipt over the weekend, which puts us within the time frame we quote.
We provide tracking details on despatch of goods which comes from Royal Mail directly. It sounds like you were slightly confused, as you would not be able to contact Royal Mail for the tracking information - These details are emailed over and come directly from Royal Mail. However, having discussed this situation with our team, nobody can recall discussing this with you verbally.
Sorry we could not do more on this occasion to earn a better review.
I ordered 3 halogen floodlight bulbs…took 29 days to deliver
I ordered 3 halogen floodlight bulbs (240v 60w) on 11.12.25 and was in email contact, chasing them three times before the bulbs were finally delivered on 9.1.26; it took 29 days. They apparently didn’t have any stock and had to obtain it from somewhere abroad. One would expect a company to anticipate stock demand. A terrible service,
11 December 2025
Unprompted review
Reply from Lamps2udirect
Hello Edward - Thank you for taking the time to leave us a review. We appreciate all feedback.
We are very sorry to see this experience was not a good one for you.
The Christmas period is a crazy time within the lighting industry and there can be delays, but this seems very excessive and we do like to keep customers informed and updated if we are expecting not to fulfil orders within our quoted period. Please get in touch if you have any further lighting requirements and we will see how we can compensate you for this bad experience.
Never again
My first order went to the wrong address, an hour away from my home, I tried to explain that my phone had been hacked and that I did not live there and they honestly couldn’t care less. Martin explained that as far as they are concerned, the items had been delivered ( to an empty house that is for sale, I later found out) and that my only option was to buy again. He was dismissive and abrupt. The package was left on the doorstep of an empty house as far as I could tell. Explained that I am disabled and unable to travel to the address where the package was delivered and he did not give a flying fig. Terrible customer service, takes forever for a reply to emails and then you get a dismissive call.
7 January 2026
Unprompted review
Reply from Lamps2udirect
Hello Merlyn, Thank you for taking the time to leave us a review.
You placed an order and the lamps were delivered to the address requested. You would have been sent confirmation of the order immediately, which details the address you provided.
You placed the order a second time and the same address was added to the order details. We have no control over the addresses that are added to orders when being placed online. Any changes would have to be advised before the goods are despatched. This did not happen.
We received a few emails from you over the Christmas period when we were not in the office, but still replied to emails, even on Christmas Eve. There was no mention of a disability when speaking verbally on the phone.
I am sorry this has not been a great experience for you, but we would encourage you to check the address you provide before ordering or worse case, check your order confirmation. We are always able to change a delivery address on an order before the goods are sent. There is not much we can do after the items have been despatched or in this case delivered.
Great customer service
Great customer service. Have them saved as a favourite, would definitely recommend.
28 December 2025
Unprompted review
Reply from Lamps2udirect
Thank you for taking the time to share your experience.
Excellent prices & fast delivery
Great choice, excellent prices & fast delivery.
11 December 2025
Unprompted review
Reply from Lamps2udirect
Thank you so much for your wonderful review! We’re thrilled to hear that you were happy with our lighting selection and overall experience. Helping our customers find the perfect lighting solutions is what we love to do.
Problem solved
I ordered some bulbs with both unfortunately arrived damaged. I emailed with photographic proof and asked if I could have a replacement. They got back to me very quickly and promised to send some new ones out. They also provided tracking for the new ones being sent.
Excellent communication and customer service. Will definitely be ordering more when needed.
19 October 2025
Unprompted review
Great service and prompt results
Really fast support which enabled an informed decision to purchase replacement strip lighting. Two days later and it has been delivered and is now successfully installed and operational. Many thanks
8 October 2025
Unprompted review
Lamps2udirect were really helpful to…
Lamps2udirect were really helpful to me, even after I ordered the wrong item. If in doubt, ask them first to check what you want. Quick and helpful response. Thank you.
1 October 2025
Unprompted review
Very good service and excellent…
Very good service and excellent communication. Thank you.
25 September 2024
Unprompted review
Avoid at all costs!
Ordered 3 lamps on July 22nd. Had to chase them as had not received the lamps and was told they would be with me the week after. Explained that they were making my company look bad as I promised a contract that I would have theirs replaced within a week
Still not heard anything and have not received the lamps.
Would not advise using this company!
UPDATE
Have now heard from them and they are expecting a delivery today and I should receive them this week. Will update review once received....
11 August 2025
Unprompted review
Reply from Lamps2udirect
Hello Lucy - Thank you for sharing your experience. Sorry to read this was not up to our usual standard and the delivery time overran. We cancelled and refunded your order in full, but we do have the lamps here and ready for despatch. If you want to re-place the order we would be happy to upgrade the standard delivery service to a next working day delivery!
The staff are always so helpful
The staff are always so helpful. I have used this company many times before and always recommend to others who need lighting. Very knowledgeable staff and products at a great price!
7 July 2025
Unprompted review
Reply from Lamps2udirect
Thank you so much for your kind words! We're thrilled to hear you had a great experience. Your support truly means a lot to us, and we look forward to welcoming you back again soon!
Great Customer service
Great Customer service from this Company. Thank you Martin
7 July 2025
Unprompted review
Reply from Lamps2udirect
Thank you so much for your kind words, Maureen! We're thrilled to hear you had a great experience. Your support truly means a lot to us, and we look forward to welcoming you back again soon!
Very Happy customer
Was so very happy with the help and advice I was given. Very impressed with the service and very speedy order. Thank you all very much. Would definitely recommend this company. Thank you Lamps2udirect.
4 July 2025
Unprompted review
Reply from Lamps2udirect
Thank you so much for your kind words! We're thrilled to hear you had a great experience. Your support truly means a lot to us, and we look forward to welcoming you back again soon!
Excellent Service
I purchased new undercounter bulbs, they arrived extremely well packaged.
They were exactly what I needed.
Excellent service.
29 April 2025
Unprompted review
Amazing products as well as great…
Amazing products as well as great customer service. Will definitely be back
9 June 2025
Unprompted review
Reply from Lamps2udirect
Thanks Tiffany! We really appreciate the time you have taken to leave us a review. Please get in touch if we can help again!
Needed new bulbs for my new flat and…
Needed new bulbs for my new flat and had very little clue. They were super helpful in answering all my questions and helped me with exactly what was needed, and I received them very quickly. Would recommend to anyone and will definitely be using them again.
11 June 2025
Unprompted review
Reply from Lamps2udirect
Thanks Persia! Happy to see everything was as required! Please get in touch if we can help again!
The Best!
My third time ordering from Lamps2udirect & absolutely chuffed with the quality of service provided and the fast and efficient delivery of the items ordered. Great value for money & my go to place
10 June 2025
Unprompted review
Reply from Lamps2udirect
Thanks Madelaine! We really appreciate your repeat business, the time you have taken to leave us a review and are glad to see your your order was delivered quickly. Please get in touch if we can help again!
Incredible customer service
So quick & easy! Incredible to work with & were great at explaining what bulbs were best for me. I was clueless going into it but needed new bulbs for my flat. They helped me find exactly what I wanted for each room!! My home is SO much brighter thanks to the team !!
11 June 2025
Unprompted review
Reply from Lamps2udirect
Thanks Hannah! We really appreciate the time you have taken to leave us a review and are happy to see your your order was as expected. Please get in touch if we can help again!
Used this company for the 2nd time.
Used this company for the 2nd time.
Nice range of brands and competitive prices.
5 April 2025
Unprompted review
Reply from Lamps2udirect
Thanks Kerrie - We really appreciate the time you have taken to leave us a review - Please get in touch if we can help again!
Good range of replacement lights
After my under cabinet lights started to go after 12 years I thankfully managed to find replacement fluorescent tubes at Lamps2Udirect. Good price, helpful comms, well packaged and arrived intact. Great!
7 March 2025
Unprompted review
Reply from Lamps2udirect
Thank you! We really appreciate the time you have taken to leave us a review and are happy to see your your order was as expected. Please get in touch if we can help again!
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