Because the light bulbs we wanted are made by only a limited number of manufacturers, my order turned out to take a while to fulfil, When I enquired into the delay, Sharon and Martin replied straight... See more
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See what reviewers are saying
Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... See more
Company replied
Highly recommend!!! Great customer service and honest. I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receivi... See more
Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... See more
Company replied
Company details
Written by the company
Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.
Contact info
Unit 39a, Park Farm Industrial Estate, SG9 9AZ, Buntingford, Hertfordshire, United Kingdom
- 01763 661650
- sales@lamps2udirect.com
- www.lamps2udirect.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Really poor experience
Really poor experience. Ordered a light on the 23rd of August that was showing in stock, after a couple of weeks I made contact as hadn’t had delivery, was told they didn’t have any and would be getting more the week after. A further couple of weeks past and still no delivery or communication so contacted them again, still don’t have them in stock and don’t have a date they are expecting them. Left it another two weeks and still the same so cancelled the order for a refund, their website is still showing the item is in stock.

Reply from Lamps2udirect
Great company.
I could get items here that I couldn't obtain elsewhere and the service is excellent. Everything is well packaged, too.
Just replaced my old MFI style under-cabinet strip lights - very pleased.

Reply from Lamps2udirect
Great Service
The products we ordered were very good quality, fast and speedy delivery.

Reply from Lamps2udirect
Good experience
Good prices, good delivery. That's what it's all about.

Reply from Lamps2udirect
DON'T WASTE YOUR MONEY
DON'T WASTE YOUR MONEY - LOADS OF OTHER REPUTABLE, GOOD COMPANIES OUT THERE! I am not the only one as returns are marked "Difficult"!
Sent wrong item, knowing it was unavailable. He was arrogant and rude. Clearly hates customers and not interested in customer service.
Will no doubt reply how everything was obvious and not his fault..... BLAH, BLAH, BLAH. I think they believe they have never got it wrong!

Reply from Lamps2udirect
Helpful advice
Martin readily available to advise on purchases and answer queries. My only concern is that I was told two purchases would be amalgamated to save the delivery charge on the second, but I did not get the £7.95 refund promised

Reply from Lamps2udirect
Ordering online is so easy .I did…ordering made easy
Ordering online is so easy .I did ring the company to check i was ordering the right item .the person I spoke to was very helpful and nothing was to much trouble.

Reply from Lamps2udirect
Bought some bulbs for lamp
Bought some bulbs for lamp - seamless experience and very reasonably priced

Reply from Lamps2udirect
Excellent company with great service
Have used this company numerous times over the years and cannot recommend highly enough. Clear concise information, excellent pricing and all delivered promptly. Would most definitely recommend

Reply from Lamps2udirect
Bulbs for my patio heater
Bought bulbs for my patio heater and they were a good price, arrived quickly and were well packaged to avoid any breakage

Reply from Lamps2udirect
Right size strip lights for my kitchen…
Right size strip lights for my kitchen units and great delivery djj

Reply from Lamps2udirect
under cupboard Robus LED lighting
Lights arrived well packaged and were a good price.
Good experience.

Reply from Lamps2udirect
L2U-0524-192158 sent an email…
L2U-0524-192158 sent an email requesting a return on 1 of the 3 lights due to a fault and they did not reply. slow dispatch time as well.

Reply from Lamps2udirect
Excellent service
Wide range of products including a bulb that I was looking for - specifically a daylight bulb for crafting/painting etc. There was an issue with Royal Mail which led to some communication but they were really helpful and keen to sort it out. Highly recommend!

Reply from Lamps2udirect
Be warned - High courier surcharge for Northern Ireland
Watch out if you order for Northern Ireland delivery. Larger items incur a courier charge of £7.95 + VAT, which is fine but what is not clear, in my opinion, is that if you live in Northern Ireland you will incur an additional courier charge of £20 on top of the larger item courier charge as the courier interestingly classes Northern Ireland as an 'export package'. To be fair to Martin at Lamps2udirect there is mention of a surcharge for NI in the T&C's but the extent of this (200%+) could be spelt out more clearly to avoid customers wasting their time.

Reply from Lamps2udirect
Easy web site, fast delivery.
Very easy web site to find exactly what I needed now that we’re replacing clockwork lighting with LED. Fast delivery and well packaged strip light bulb which had no chance of breakage in transit. First class, I’ll be back.

Reply from Lamps2udirect
Excellent company.
I’ve used lamps2udirect before. Their website is easy to navigate ( & I’m a wrinkly 😊). Prices are very competitive. I ordered 3 fluorescent lamps & unfortunately 1 was broken. I contacted customer service & spoke to Martin who was extremely apologetic, friendly & professional. He offered a replacement or refund. I requested a replacement & have received . Highly recommend this trustworthy company.

Reply from Lamps2udirect
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