Because the light bulbs we wanted are made by only a limited number of manufacturers, my order turned out to take a while to fulfil, When I enquired into the delay, Sharon and Martin replied straight... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... See more
Company replied
Highly recommend!!! Great customer service and honest. I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receivi... See more
Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... See more
Company replied
Company details
Written by the company
Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.
Contact info
Unit 39a, Park Farm Industrial Estate, SG9 9AZ, Buntingford, Hertfordshire, United Kingdom
- 01763 661650
- sales@lamps2udirect.com
- www.lamps2udirect.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service
Exceptional customer service – the knowledgeable staff goes above and beyond to assist customers in finding the perfect lighting solutions for their spaces.

Reply from Lamps2udirect
poor
Ordered bulbs and then didnt hear from the company for 3 weeks , once i contacted paypal i got a refund , according to the company they were listing items they didnt have in stock, wasted my time.

Reply from Lamps2udirect
Excellent customer service
The team were friendly and gave excellent customer service helping me find what I needed. Quick delivery too. Very impressed!

Reply from Lamps2udirect
I have had a positive experience…
I have had a positive experience dealing with this online lighting supplier. Their customer support is responsive and professional, and they helped me find the perfect lighting solutions for my home. I am thrilled with the results and would recommend them without hesitation.

Reply from Lamps2udirect
This company had all of the items I…
This company had all of the items I needed. I had been searching stores without success. Delivery so well packaged. Updates very good.
Have to recommend

Reply from Lamps2udirect
Buying lighting online can be a bit…
Buying lighting online can be a bit daunting, but this store made the process easy and enjoyable. Their website is well-designed, with clear product descriptions and images. The ordering process was seamless, and I received my lights on time, in perfect condition.

Reply from Lamps2udirect
The customer service at this online…
The customer service at this online lighting store is top-notch. I had a few questions about specific products and the staff was incredibly helpful and knowledgeable. They guided me in making the right choices for my home, and I couldn't be happier with the end result.
I had a wonderful experience shopping…
I had a wonderful experience shopping for LEDs from this online store. The website was user-friendly, and I found exactly what I needed. The lights are energy-efficient and brighten up my space beautifully. Great products and great service!
Ordered some lamps as a friend of mine…
Ordered some lamps as a friend of mine used them. The delivery was very prompt, great customer service. Would highly recommend

Reply from Lamps2udirect
Ordered 2 lamps for Christmas…
Ordered 2 lamps for Christmas decorations, recieved an email saying they had been dispatched.
Still havent recieved the lamps yet.
Emailled the company for an update still no reply.

Reply from Lamps2udirect
Fake Philips Infrared bulb
I bought a Philips 150 watt Infrared Heat Lamp Bulb model PAR38E from Lamps2udirect for physiotherapy but I received a no branding product. It absolutely couldn't be use for phsio treatment. It is totally unuseful, definitely a rubbish.

Reply from Lamps2udirect
Friendly and helpful customer service
Friendly and helpful customer service. Appreciated their advice.

Reply from Lamps2udirect
No problems,good company
Quick delivery, great service,great product

Reply from Lamps2udirect
Great customer service
Great customer service, package was delayed and they emailed to give me an update - package arrived in good time after that and as expected. No problem recommending this company.

Reply from Lamps2udirect
Great service and top quality lamps
Great service and top quality lamps, will definitely be using this site again!

Reply from Lamps2udirect
Quick and easy ordering process
Quick and easy ordering process. No problems with delivery at all.

Reply from Lamps2udirect
Wrong Lighting Sent
Ordered under cabinet lighting as advertised on the website - Robus Spear Rledstr4w 4 W 395mm Linkable Led Striplight. Despite this, they sent RLEDSTR4X-01 lighting for which the connections did not fit my existing fitting. They then tried to argue that they had supplied the correct part in spite of having photographic evidence to the contrary. It then took 2 weeks from us posting it back to get the refund. This refund did not include Lamps2U's postage and obviously I also had to pay the return postage. So, I am £10 out of pocket and have no functioning lights. I would have no dealings with this company. Avoid.

Reply from Lamps2udirect
This company advertise Aurora branded product and send an unbranded product
This company advertise Aurora builds but then send unbranded bulbs and. When you complain they say the suppliers have discontinued the product.
Why then advertise and sell the unbranded product at a high price?
Change your sell site.

Reply from Lamps2udirect
I have used lamps2udirect numerous…
I have used lamps2udirect numerous times, and find them very helpful and knowledgeable.

Reply from Lamps2udirect
LED Downlighting
LED Downlighting - I’ve used Lamps to U Direct for a fair few years now and can honestly say I’ve never been let down, their customer service is outstanding they have guided and advised me expertly on every occasion and often saved me money by guiding me to the most relevant products. Highly recommended.

Reply from Lamps2udirect
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







