Lamps2udirect Reviews 

694
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Because the light bulbs we wanted are made by only a limited number of manufacturers, my order turned out to take a while to fulfil, When I enquired into the delay, Sharon and Martin replied straight... See more

Rated 5 out of 5 stars

Ordered and paid for 2 cool white under counter tubes which arrived after 9 days. However one was warm white. Contacted Martin at the company who apologised and posted out another cool white tube st... See more

Company replied

Rated 5 out of 5 stars

Highly recommend!!! Great customer service and honest. I’ve used this shop twice and had no problems till last time, third time. My UV lamps arrived broken. I called them immediately after receivi... See more

Rated 5 out of 5 stars

Aurora AU-MR16/50SQ 50 watt Halogen MR16 Square Light Bulbs are discontinued, but Lamps2udirect came up with an alternative that fitted my ceiling light holders perfectly, saving me a fortune replacin... See more

Company replied

Company details

  1. Lighting Shop
  2. Light bulb supplier

Written by the company

Specialist suppliers of all things lighting our range of products include hard to find replacement lamps as well as LEDs, fittings and traditional fluorescent, halogen and incandescent lamps. Our best selling items include square & hexagonal spot lights as well as Smilight under-cabinet tubes. Delivery is free on orders over £45 within the UK.


Contact info

4.2

Great

TrustScore 4 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(694)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service – the knowledgeable staff goes above and beyond to assist customers in finding the perfect lighting solutions for their spaces.

9 February 2024
Lamps2udirect logo

Reply from Lamps2udirect

Thank you so much for your positive feedback, Freddie. Glad to hear you had a good experience with our team. We hope to help with your lighting requirements again soon!

Rated 1 out of 5 stars

poor

Ordered bulbs and then didnt hear from the company for 3 weeks , once i contacted paypal i got a refund , according to the company they were listing items they didnt have in stock, wasted my time.

4 January 2024
Unprompted review
Lamps2udirect logo

Reply from Lamps2udirect

Thank you for taking the time to review. Sorry this experience was not as expected.

Rated 5 out of 5 stars

Excellent customer service

The team were friendly and gave excellent customer service helping me find what I needed. Quick delivery too. Very impressed!

22 January 2024
Unprompted review
Lamps2udirect logo

Reply from Lamps2udirect

Thank you so much for your positive feedback, Sam! Great to hear our customer service team helped put you in the right direction. We hope to help with your lighting requirements again soon!

Rated 5 out of 5 stars

I have had a positive experience…

I have had a positive experience dealing with this online lighting supplier. Their customer support is responsive and professional, and they helped me find the perfect lighting solutions for my home. I am thrilled with the results and would recommend them without hesitation.

28 January 2024
Lamps2udirect logo

Reply from Lamps2udirect

Thank you so much for your positive feedback. We hope to help with your lighting requirements again soon!

Rated 5 out of 5 stars

This company had all of the items I…

This company had all of the items I needed. I had been searching stores without success. Delivery so well packaged. Updates very good.
Have to recommend

26 January 2024
Unprompted review
Lamps2udirect logo

Reply from Lamps2udirect

Thank you so much for your positive feedback. We hope to help with your lighting requirements again soon!

Rated 5 out of 5 stars

Buying lighting online can be a bit…

Buying lighting online can be a bit daunting, but this store made the process easy and enjoyable. Their website is well-designed, with clear product descriptions and images. The ordering process was seamless, and I received my lights on time, in perfect condition.

6 January 2024
Lamps2udirect logo

Reply from Lamps2udirect

Thank you, Amber! We hope to help with your lighting requirements again soon!

Rated 5 out of 5 stars

The customer service at this online…

The customer service at this online lighting store is top-notch. I had a few questions about specific products and the staff was incredibly helpful and knowledgeable. They guided me in making the right choices for my home, and I couldn't be happier with the end result.

13 January 2024
Rated 5 out of 5 stars

I had a wonderful experience shopping…

I had a wonderful experience shopping for LEDs from this online store. The website was user-friendly, and I found exactly what I needed. The lights are energy-efficient and brighten up my space beautifully. Great products and great service!

27 January 2024
Rated 5 out of 5 stars

Ordered some lamps as a friend of mine…

Ordered some lamps as a friend of mine used them. The delivery was very prompt, great customer service. Would highly recommend

27 January 2024
Unprompted review
Lamps2udirect logo

Reply from Lamps2udirect

Thank you, Sharon! We hope to help with your lighting requirements again soon!

Rated 1 out of 5 stars

Ordered 2 lamps for Christmas…

Ordered 2 lamps for Christmas decorations, recieved an email saying they had been dispatched.
Still havent recieved the lamps yet.
Emailled the company for an update still no reply.

9 January 2024
Unprompted review
Lamps2udirect logo

Reply from Lamps2udirect

Thank you for taking the time to leave us a review, Steve.

We have not had any contact from you directly.

It looks as though you placed this order over the Christmas period when we were not operating. We did note our opening hours on the checkout page, but it looks as though this is probably the reason there was a delay.

Hopefully you now have the goods and everything is well!

Rated 1 out of 5 stars

Fake Philips Infrared bulb

I bought a Philips 150 watt Infrared Heat Lamp Bulb model PAR38E from Lamps2udirect for physiotherapy but I received a no branding product. It absolutely couldn't be use for phsio treatment. It is totally unuseful, definitely a rubbish.

4 January 2024
Unprompted review
Lamps2udirect logo

Reply from Lamps2udirect

Hello there! Thank you for taking the time to leave us a review. We have not had any direct contact with you, so if you can get in touch with us, we can hopefully help to resolve this issue.

The item you are referring to - Philips stopped making this lamp a few years ago now - This is a direct replacement. Please check your order confirmation and the product description where this is made clear -

**Philips brand now obsolete - A direct replacement will be supplied in exchange* Philips made this lamp obsolete in 2020; We have been supplying this lamp as a replacement since **

We are happy to have this item back, if you would like to return.

Rated 5 out of 5 stars

Great customer service

Great customer service, package was delayed and they emailed to give me an update - package arrived in good time after that and as expected. No problem recommending this company.

13 December 2023
Unprompted review
Lamps2udirect logo

Reply from Lamps2udirect

Thank you so much for your positive feedback, Aisleain. We hope to help with your lighting requirements again soon.

Rated 5 out of 5 stars

Great service and top quality lamps

Great service and top quality lamps, will definitely be using this site again!

7 December 2023
Unprompted review
Lamps2udirect logo

Reply from Lamps2udirect

Thank you so much for your positive feedback, Tom. Great to see we offered a 5 star service! We hope to help with your lighting requirements again soon.

Rated 5 out of 5 stars

Quick and easy ordering process

Quick and easy ordering process. No problems with delivery at all.

8 December 2023
Unprompted review
Lamps2udirect logo

Reply from Lamps2udirect

Thank you so much for your positive feedback, Paul. We hope to help with your lighting requirements again soon.

Rated 1 out of 5 stars

Wrong Lighting Sent

Ordered under cabinet lighting as advertised on the website - Robus Spear Rledstr4w 4 W 395mm Linkable Led Striplight. Despite this, they sent RLEDSTR4X-01 lighting for which the connections did not fit my existing fitting. They then tried to argue that they had supplied the correct part in spite of having photographic evidence to the contrary. It then took 2 weeks from us posting it back to get the refund. This refund did not include Lamps2U's postage and obviously I also had to pay the return postage. So, I am £10 out of pocket and have no functioning lights. I would have no dealings with this company. Avoid.

11 December 2023
Unprompted review
Lamps2udirect logo

Reply from Lamps2udirect

Thank you so much for taking the time to leave us a review, Bill. Sorry to hear the experience was not as expected.

We have looked into your order details and can see you ordered a colour selectable LED fitting, which is what was sent.

We can only assume you may have old fittings in use, which unfortunately do not fit into the newer models!

Please get in touch if you need assistance finding the correct item.

Rated 1 out of 5 stars

This company advertise Aurora branded product and send an unbranded product

This company advertise Aurora builds but then send unbranded bulbs and. When you complain they say the suppliers have discontinued the product.
Why then advertise and sell the unbranded product at a high price?
Change your sell site.

22 November 2023
Unprompted review
Lamps2udirect logo

Reply from Lamps2udirect

Hello Hansa, Thank you for taking the time to leave us a review. You placed this order a couple of days ago, so you received them very quickly, which is great!

We have explained this situation to you this morning via email.

We make a note regarding the brands on our site; This information is visible before placing the order. As advised, the Aurora version of this lamp was made obsolete around 8 years ago now, so every version of this product sold now, is a replacement.

The price we sell these halogen 12 volt 50 watt square light bulbs is the lowest online. Again, this is very quick to see with a quick Google search - 'square bulbs'

We are more than happy to have these back for a refund if you are unhappy.

Rated 5 out of 5 stars

I have used lamps2udirect numerous…

I have used lamps2udirect numerous times, and find them very helpful and knowledgeable.

17 November 2023
Unprompted review
Lamps2udirect logo

Reply from Lamps2udirect

Thank you so much for your positive feedback, Carol. We hope to help with your lighting requirements again soon.

Rated 5 out of 5 stars

LED Downlighting

LED Downlighting - I’ve used Lamps to U Direct for a fair few years now and can honestly say I’ve never been let down, their customer service is outstanding they have guided and advised me expertly on every occasion and often saved me money by guiding me to the most relevant products. Highly recommended.

9 November 2023
Unprompted review
Lamps2udirect logo

Reply from Lamps2udirect

Thank you so much for your positive feedback, David. We hope to help with your lighting requirements again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look