Land Rover Reviews 1,262

Land Rover Discovery Sport has been a bad purchase. At 130,000 km the timing chain is loose /repair = 3,000€/. LR knows this because in spares the timing chain is is already upgraded (my neighbor also got the loose at 150,000 km). Why is LR not chaining it for free because of their mistake. Also The oil disappears so I hope it’s not the engine failure but only PCV valve. I would never buy this car again. I hope that LR management is reading this very bad reviews. And I swear this is my personal experience/pain/.

My Land Rover defender
60k miles
500 miles a week on a motorway
Apparently my dpf is blocked and caused a multitude of other issues ?

From the start, the whole process has felt unclear and frustrating. The original tests done by group 1 say they have visually seen that my dpf is blocked ? Not sure you can see all the way inside a dpf. I’ve been told the DPF on my defender has failed and needs replacing. The photos show visible cracks internally on the honeycomb & all the reports say mechanical failure but apparently it’s wear and tear. They have classed it as mechanical damage, that’s also wear and tear. Normal soot readings no dpf light or warnings & no dtc codes on Land Rover computer to back up a dpf issue. So how are we meant to be warned by this if no warnings come up on the dash? So it’s not covered under extended warranty. Even though extended warranty will cover catalytic converters? The actual quote I received of £7500 doesn’t even include a DPF or any related parts, which just doesn’t make sense.
We have since found out the parts on the quote are to replace the catalytic converter?
That a failed dpf has blocked an egr sensor ?
Group 1 pointing fingers to blame Land Rover warranty company and Land Rover warranty pointing fingers back saying they take the word of group 1 over physical evidence ? Seems like a conspiracy between the two so they don’t have to pay to fix my car.

What’s even more concerning is that the warranty decision appears to have been made based on a verbal diagnosis from the dealership, rather than clear technical evidence. Despite asking multiple times, I’ve not been provided with anything concrete to support their decision.

One particular member of the customer service team at group 1 Preston has also been been very rude, dismissive, and unhelpful. I have been refused access by her to speak to the dealer principle and at times it’s felt like I’ve been blocked from getting any real answers. Instead of helping she has made an already stressful situation even worse.

Overall, there’s been a complete lack of transparency, inconsistent information, and no accountability. I’ve been left without my vehicle for 2 months. I’m left with no confidence in the diagnosis or the way this has been handled. My vehicle is now being recovered elsewhere today before being independently inspected. Then the motor ombudsman will have to deal with this.

discovery sport repeated power failure issues, having to jumpstart car. Two dealerships failed to fix. Currently car has been taken away, with promise of a courtesy car. Have heard nothing for three days. Rang LR to be told can pick up a car 1 hours drive away!

Just received another invitation from Land Rover In Control sat nav update to use a 'discount' to update maps.
The LAST time I did this, (sorry, can't recall the exact date so the experience date is a spurious one) carefully following all the instructions, which included obtaining an SD card reader, the sat nav failed to update.
So, guess what! Won't be spending any more and such is my complete lack of faith in customer service for whichever organisation actually manages this that I didn't even bother contacting them but instead assumed it was some kind of scam. Especially as it now seems that you have to pay up front to even download the updater.
Shame, up till then it was going so well. (Oh, wait - when we DID need to contact roadside assistance a while back using the 'support' we were quoted HOURS before anything would happen and ended up using our own existing roadside assistance.)

How is JLR Basingstoke ever expected to survive with such poor service and that is a generous comment. No communication at all from the service department phone, email, left messages, warranty company chasing and nothing. Took my car to them twice, the first was a terrible experience for a waterpump that took nearly a month to replace and didn't actually fix the problem, second time I had to abandon the repair and take my car elsewhere. Your charged £213+vat per hour for the pleasure. The showroom is full of staff laughing and joking but seemingly never answering the phone or emails. Never going to JLR Basingstoke again.

Doesn’t even deserve 1 star. Will never buy a Land Rover again.Disgraceful customer service, waiting for parts to arrive for months despite having a full warranty. Should be shut down

I am on my third Evoque. Apart from a lot of issues with my first Diesel model, I've loved the car. It's style, design and joy of driving it the main reasons. Sadly however this may be coming to an end. They have allowed their range in Aberdeen to move to a new dealership, with the previous company seemingly not transferring/honouring/delivering on contractual agreements. This leaves myself - with a 10-year loyalty to LR in Aberdeen - facing a £600+ bill for a first service. Funnily enough, still 'selling' this as part of their March campaign, yet not honouring my March 2024 deal. In a world of immediacy and no brand loyalty, hugely disappointing to be penalised for mine!

Showed interest in a Defender this morning at Duckworth Market Rasen. Received the wrong vehicle specification on the configurator and then found that they were advertising a car they didn’t have in stock. It was basically advertised as a ploy ( now referred to as click bait) to get customers interested in a new car instead of one that already had the registration paid for. Duckworths are a family company which sees no issue in misleading customers.

Engine light constantly coming on. Spent a fortune with them trying to get it fixed and each time have to pay for more diagnostics. Awful awful customer service. Don't buy one.

Well I have own a Range Rover but started with water getting trough the windshield, I check this and I found that it’s a very common issue on them, I check and it’s clearly a manufactured fault and so obviously contacted Marshell dealers in Cheltenham, basically I had to pay to them for them to say that Range Rover would not pay and I had to pay £240 for them to tell me what i already knew and the reason why I taken my car to them. The staff at marshel inc the manager were very nice and he give me a 1/2 price due to me been obviously very disappointed. If I knew I was going to have to pay £240 just to look at it and say yes it’s water entering the car I would have pay a different garage to do this job.
I’m warning anyone to be careful and don’t get stunk like me. I was going to purchase another Range Rover but after the decision by them I would not be buying not be recommending this car to anyone

Currently in the process of scrapping my 7 year old Discovery Sport after a Turbo failure a week after its (expensive) service. Cost to repair £5k with no guarantee it would be fixed. Full service history (with main dealership) and just 65,000 miles. Zero help from Land Rover on resolving the situation. No choice but to scrap. Have heard so many similar stories since this happened. Common failures, inability to diagnose and fix issues without astronomical bills, no common sense in the services to check status of these areas of common failure (or advise advanced checks). Terrible, terrible experience all round and strongly recommend people research more reliable brands for this sort of investment. Land Rovers look nice but that's about it.

Land Rover Stafford have had my car in for repair for the 5th time since October 2025 this time it was taken to the garage after electrical problems again on the 7th February 2026 parked up and that is where it still parked they haven’t touched it they say staff shortage why not get more staff I was due to sell it before it broke down now the car value has dropped by £500 since it has been sitting there for a month coming up next week. Update special thanks to Mark & Katie for eventually sorting this out not their fault that the site are short staffed need more electrical technicians.

My car breaks down all the time! I sold it within only a couple of years because of how consistently my dashboard lights up with errors. Never buying a land rover again.

Cars are made by toddlers and they take no accountability for how poorly made they are. Customer service also horrendous avoid like the plague

Still waiting for many weeks for a rear nearside light unit replacement that had water damage from factory !! Told its on a back order from Spain as there were none in the country !! However told today that the manufacturing machine was broken down and they were waiting for spare part!! Then told they found a unit in Latvia and waiting for it to come into Swansea main dealer … havent been able to drive our Evoque since 5th january unless !!! Range Rover what a joke ! . would appreciate any help !!

Time wasters. Tried to purchase a used Land Rover Discovery from Land Rover Basingstoke - part of the Harwoods group. A complete waste of time, the two staff were friendly enough, but could only say ‘no’ to the suggestions I proposed - note the options I proposed, not the JLR staff. They refused to budge even a penny on the asking price to help the purchase then stated they had ‘maxed’ what they could offer - bizarre as nothing was offered! A waste of three or so days of emails and calls. They don’t really seem to want to sell cars ? All very odd. I will take my business elsewhere and recommend you do the same.

Get rid of your Land Rover Defender asap.

We declined the outrageous offer of £1800 Pa for a warranty ….
Now we face a £3000 bill for ????

Wait for it …. A clutch ? Suspension?? Steering?

No … a headlight !!!

Land Rover you are winding everyone up. There is now no market in second hand Defenders … you cannot DIY a sealed headlight unit!!

Anyone want to buy my 42 month old Defender?

Thank you to Robbie from Landrover Kelso for his fabulous customer service. He went above and beyond what was expected of him to help me sort out my son’s car window. He could not have been more helpful and called around to find an alternative option for us because he couldn’t help for a couple of months. Within an hour I received a message from Michael at Lloyd/Landrover in Newcastle who was responding to a request from Robbie to contact us. Very very impressed and I will definitely use their services again in the future. Please extend my gratitude to both of them ⭐️⭐️⭐️⭐️⭐️

Absolutely abysmal service from Land Rover Assist. Rude, unhelpful and unsafe advice. Refused to provide courtesy car as I had an existing appointment at JLR service before my car started to make burning smells. Apparently if I have an appointment there it negates any roadside assistance help.

I love my 2018 Range Rover Evoque! It’s classy, sporty, and makes every drive feel a little more exciting. It’s comfortable, reliable, and the style still turns heads. When it’s time to upgrade, I can honestly see myself getting a newer Evoque or maybe even the Land Rover Defender 90 V8 Bond, Edition. Since I do plan on retiring at the beach.