Land Rover Reviews 1,265

Absolutely abysmal service from Land Rover Assist. Rude, unhelpful and unsafe advice. Refused to provide courtesy car as I had an existing appointment at JLR service before my car started to make burning smells. Apparently if I have an appointment there it negates any roadside assistance help.

I love my 2018 Range Rover Evoque! It’s classy, sporty, and makes every drive feel a little more exciting. It’s comfortable, reliable, and the style still turns heads. When it’s time to upgrade, I can honestly see myself getting a newer Evoque or maybe even the Land Rover Defender 90 V8 Bond, Edition. Since I do plan on retiring at the beach.

My car has been with Land Rover watford for just under 4 weeks now and I cannot get any updates. I ring Dailey for an update but no one returns a calls. They are always with a customer. Group 1 landrover watford service department are a total shambles. At one point I was told they would arrange a complementary car but that has not happened. I spoke to a lovely receptionist who try’s to assist me, but she just keeps apologising for the service, but that’s not any help to me. They say the car is under technical review and needs to charge the battery. With all the fast chargers available I don’t get this delay. Please can I ask for help to get my car back. I have a new car on order for delivery 1/3/26 but makes no sense in buying a car from land Rover with this kind of support.

I'm unable to give zero stars hence the one star rating.

Unreliable and the dealerships being aware of this don't seem to care.

Avoid and put your money into either a German or Japanese vehicle.

Marshall Land Rover Leicester
I am sharing my experience in the hope that it helps improve customer care for others.

I purchased my vehicle from Land Rover Leicester trusting the brand and the reassurance of extended warranty. Unfortunately, the experience has been extremely stressful. While the car was under warranty, I had to pay twice out of my own pocket for DPF replacements, followed by a gearbox failure that was initially declined by the warranty and only approved after further follow-up.

A few months later, the engine developed a serious noise, and the car has now been with the dealership for over a month. During this time, the warranty company did not receive the required technical information, which resulted in me being asked to return the courtesy car despite my vehicle not being repaired.

Due to unanswered calls, I visited the dealership in person, hoping for support and clarity. Sadly, I was met with a dismissive attitude and told no replacement vehicle would be available for another six weeks.

This has been a mentally exhausting experience. When choosing a premium brand like Land Rover, customers expect care, communication, and understanding — especially during difficult situations. I sincerely hope this feedback is taken seriously and helps prevent others from going through the same experience.

I have evidence of the communication and ongoing delays.

My 10 month old Discovery Sport has failed completely twice. This time it's a miracle it didn't catch fire as the engine bay was full of diesel. I've rejected the car under the Consumer Rights Act & they've now told me they are taking my hire car away and won't refund the money. I'm a carer for my elderly parents, one of whom has dementia & Parkinsons. I will literally be stranded. They don't care. I've told them I'm desperate. Makes no difference.

My experience with Group 1 Jaguar Land Rover Preston has been extremely disappointing and stressful.

While the sales experience was excellent (Jake Fry was professional and genuinely customer-focused), the service and aftercare department is the complete opposite.

Following warranty work on my vehicle, I was spoken to rudely and condescendingly by service staff, repeatedly accused of lying, and treated with a complete lack of professionalism. Reasonable requests were dismissed, basic customer service was absent, and escalation was actively discouraged.

Most concerning of all, within minutes of collecting my vehicle after warranty work, a red “Stop safely – electrical fault” warning appeared while I was stationary at traffic lights outside the dealership. Despite this, I was told it was a “new fault,” refused immediate assistance, and instructed to contact another dealership — even though I had just left their site.

I was left without a vehicle for the entire weekend and into the working week, despite the car being under manufacturer warranty and a PCP agreement. Requests for help, explanations, and even an email address to raise a complaint were refused.

This experience shows a serious lack of care, accountability, and basic respect for customers. The contrast between sales and aftersales is staggering.

Based on this experience, I would not trust this dealership with servicing, warranty work, or aftercare, and I will not be returning.

JLR and LR Asisst (currently programmed into my phone as LR Sh1t Assist) need to be shut down as not fit for purpose.
They may as well answer "hello, thank you for your call today, we are happy you've broken down, we're going annoy you, waste your time, lie to you, not call you back and then do nothing until you have to chase us again"....
The lack of service, along with with the jumped up AA man who Oi'd my partner after told him to leave when he thought it was perfectly acceptable for our car to have water leaking down behind the dash and trickling on to his
foot....has prompted me to return to the dealer and get them to buy our vehicle back!!!! RR full size.
I will never Ever set foot in LR dealer again and can only warn people that the horror stories are true, but worse when your living them and JLR attitude is - frankly my dear, we don't give a damn!!
Oh and they even supply brand new courtesy vehicles which have been on fire in the exhausts so much it's burnt holes in the bumper and twisted all the plastic (perfectly safe for a EV - they say lol) KO25SUF - for anyone that may ever look to by it - you heard it here first!!!
An anyone thinking that head office customer services will be worth a shot - they're even worse!!

I collected my car from Landcover on a day of very heavy rain. Unfortunately, because of the weather, some damage wasn’t visible at the time. Once the car was dry, I found a scratch and paint damage in three separate areas.
I reported this the same day by phone and was told the issues would be put right. However, nearly two years later, nothing has been resolved despite my original report being made immediately and contacted several times afterwards.
While the sales process was fine, the after-sales service has been extremely disappointing. Once the car was handed over, it felt like my concerns were no longer a priority. I would strongly recommend that anyone buying from here thoroughly checks their vehicle in dry conditions before accepting it, and gets any promises in writing.

Giving a FREEBIE worth £75.000 pounds to some one that was a pedo s mate Mr Andy Mountbatten Windsor total JOKE

The Sun
Shamed Andrew behind wheel of £75k Land Rover he was given for free days
— DISGRACED Andrew Mountbatten-Windsor is snapped behind the wheel of a £75,000 Land Rover Defender he got for free

I bought a 2020 Range Rover Sport for my son. It developed a leak in the fuel line and i brought it into the local dealership on October 31, 2025. The car has still not been repaired because they cannot get the replacement fuel line. Yesterday I was informed that the part would be delivered January 20, 2026, three months after initial service request. I contacted the service department at the dealership and they were completely unaware of the part being shipped. I again contacted LR customer service and was informed that it was a mistake and there is still no ETA on the replacement fuel line. Now I get to rent another car for an indefinite period of time after already spending $3,000.00 so far on a rental.

I purchased a brand-new Land Rover Discovery Sport from Sytner Land Rover Stockport, collected in March 2022. Unfortunately, ownership has been extremely disappointing and stressful due to persistent unresolved faults and serious safety concerns.

Despite full compliance with servicing and maintenance requirements, the vehicle has suffered repeated mechanical and electrical failures, many of which occurred during the warranty period and were never properly resolved.

Key issues experienced:

Repeated coolant system failures
The vehicle suffered multiple coolant-related failures over an extended period between 2023 and 2024. The same fault repeatedly returned, demonstrating that the underlying issue was never properly identified or rectified.

Electrical and battery failures raising serious safety concerns
The vehicle experienced multiple battery and electrical faults. In November 2025, the AA recovery service reported that a main fuse had melted and was starting to smoke, creating a genuine safety risk and rendering the vehicle undriveable. This was extremely concerning in a relatively new, manufacturer-maintained vehicle.

Turbocharger failure
A turbocharger fault was identified in December 2025. I had previously contacted the service department months earlier regarding a turbocharger recall notification, but no action was taken at the time and my correspondence went unanswered for several weeks.

Overall experience

The vehicle has been unreliable and has raised serious safety concerns. I rely on it daily for work, childcare, and animal care, and the repeated breakdowns caused significant disruption and additional costs. I also continued making finance payments during periods when the vehicle was unusable.

What has been most disappointing is the handling of the situation. Issues were treated as isolated incidents rather than part of an ongoing fault pattern, safety concerns were not addressed with urgency, and I was later asked to contribute thousands of pounds towards repairs on a vehicle with a long history of unresolved defects.

I have completely lost confidence in both the vehicle and the aftersales support provided. Based on my experience, I cannot recommend Sytner Land Rover Stockport and would urge potential buyers to exercise caution.

This company make some really good looking vehicles.
Two being the Defender L663 and the Range Rover.
The looks are great but that is where the joy stops and the nightmare begins.
Bought a stunning 2021 Defender from an independent dealer and the car was in absolutely stunning condition.
After a few weeks the clear view mirror/camera failed costing £275 to fix.
Then there was a clip on the drive shaft needing repair so again more money.
Then looking on many owners group sites the amount of vehicles that were breaking down with dc to dc inverter failures was literally clogging the dealers workshops.
Headlights that fail are 2k to replace.
The list goes on.
I got out of ownership before any big bills.
People say you need a JLR warranty at 2k but even then who wants the hassle of breaking down and messing about with loan cars.

Great looking cars but built on a budget with cheap parts and fixed at extortionate labor rates.

Premium looks, abysmal product

LR sell the LR Assistance product which clearly states what it offers and what will happen in the case of an issue. In my personal experience it’s a total fiction , they take your money and deliver non of what they say they will, in my experience it’s a scam perpetrated by a company who have utter distain for their customers. We are now 1 month without our vechicle. LR could not care less.

I was fortunate to be able to purchase two Land Rovers new in Nov 2022 from Pentland Land Rover Edinburgh. For my daughter it was a £60,000 Range Rover Evoque and for myself it was a Range Rover Vogue LWB 1sr Edition £130,000 this cam from my pension I had worked 40 years to achieve.
Then it started. On my car they had to replace a drive shaft. Then my car was in and out of the garage for the same problems until the warranty expired two months ago after three years. These reoccurring issues are front and rear sensors continually going off when no obstruction is there. Both side steps do not extend as they should and a notice saying obstruction detected.
I would not recommend for the money I have paid and the extremely poor service I have received for anyone to purchase a Land Rover. In my opinion from all that has happened
I wonder if Land Rover pay attention to these reviews as they do not seem to reply to any posts!!!

Ref – Range Rover Evoque – Reg MEZ 66

I will start by saying that both my wife and I own Land Rovers, the wife has an 2020 Evoque and I have a 2021 Defender, both purchased new.

We have had up to last few weeks had no issues or problems with these vehicles and have been perfectly happy, we even decided agreed we would swop them both this year the Defender for a brand new Defender and switch the Evoque for a brand new Velar, but that ship has now sailed and we will NEVER be purchasing Land Rover product again, based on the fact that our local dealer is 100% incapable of looking after us, should we have a problem.

So what happened

On the 29th December my wife’s Evoque suddenly showed a warning on the dash “Charging system fault detected” I googled it and it said it could be the battery or the alternator, so I charged the battery.

This didn’t help, the fault stayed on the dash, the performance of the car was not affected, it did not go into limp mode.

On the 31st December more faults should up on the dash “Hill Decent Control not available” and “Gearbox fault detected”. Again performance was not hampered, I will add at this stage the Evoque is hybrid and the car would not charge, at home or at any charging station.

I explained the problems to the service receptionist, they explained that the soonest they could diagnose it was the 20th January, they did say that it wouldn’t hurt to continue to use it, so I booked it in with them, this was the earliest date and the inspection would cost £240 to look at it and do a diagnostic test, this would only cover the inspection.

So after booking the car in, I left, re-assured that the car was safe to drive.

I organized a mobile mechanic to come and to a diagnostic test on Monday 5th December, as I was not comfortable waiting till the 20th, the following errors came up ABS Control Module, Battery Energy Control Module, Electric Power Inverter Control Module and Transmission Control Module. He spoke to someone he knew who worked at the Land Rover and they said that the Transmission Control Module was probably the main fault and the others were related to that? He told the mechanic that it’s a very common problem on Land Rovers.

At 4.00pm on the 9th January, whilst my wife was out in the car, the car suddenly cut out, lost all power and was stuck in Neutral gear, on a hill (couldn’t have happened at a worst place or a worst time!) She rang me and I drove straight to her. When I got there she was in tears, she had, had to depress the break for the whole time she waited for me, otherwise the car would rolled back into traffic and the break pedal kept kicking back at her and she was panicking about causing an accident.

When I got there, I checked the car, the battery was completely dead, the car was indeed stuck in neutral and the handbrake could not be engaged. It was on a main road, on a hill, it was in a dangerous position and the brake needed to be held depressed.

I called Stratsone Land Rover and spoke to the service department, I explained the issue, I was told, that they were about to close and they couldn’t help. Or wouldn’t help!

At great expense I organized a low loader, to come and pick the car up. I agreed with the driver, that I would meet him a Stratsone Land Rover at 10am the following morning.

I went to Stratstone Land Rover Birmingham North at 9.00am the following morning to explain to the service department that the car was about to arrive on a low loader.

I was told “We do not have space for a breakdowns, you will need to take elsewhere”

I explained that I wasn’t expecting it to be repaired immediately and that I have an appointment for the 20th and it could wait till then. I was then told by the service manager, who came over to re-iterate, they would not allow the car to be left with them, that my appointment for the 20th could not be honored, this was due to the fact that it was now a breakdown and not a diagnostic test, as the car could not be driven into the work shop and the earliest they could look at it was late FEBRUARY? He could not have been more unhelpful.

I showed him the fault codes I had got, he acknowledged that he had dealt with these before, but would not acknowledge that these were common faults.

The sad truth is that you only find out how good a dealer is when you have a problem and Stratsone Land Rover, are terrible, I will never buy a Land Rover product again, for as good as the products is (and I’m now questioning how good they are).

I have since had the car trailered to an independent garage on the hope that they can help get this car back on the road. I think it will then be sold and we will buy a different brand on the hope that they look after there clients better!!!

LR Basingstoke worst ever customer service! I bought nearly new Defender from Glasgow main dealer. Who were brilliant. Drove it home to Hampshire. Noticed a small issue. Nothing dramatic. Booked into my local (Basingstoke) main dealer. Issue fixed easily. All good, until I collected the Defender. Basingstoke Service Manager wouldn’t release my car back to me until Glasgow main dealer had paid the bill. Literally held my car hostage. Excuse me! Not my problem. An invoice payment from one main dealer to another for a simple warranty fix. Im not involved in any payment loop here. I’m just the poor sod who’d paid £70k for the car from a main dealer 2 days before. But according to the Service Manager at Basingstoke, I had to wait in their reception for an hour until some accounts clerk in Glasgow sent them £200. Really! He kept hiding behind ‘it’s our policy’ rhetoric, (computer says no character is alive and well in Basingstoke!) Ridiculous. Anyway, after a long wait, I was eventually reunited with my car and left the Basingstoke dealership never to return since. Or ever!

Walid Awadh at Landrover Stsples Corner was amazing!
Such a great help. Knowledgeable, friendly and professional.
Great at responding and keeping us updated.
Highly recommend, you are in safe hands with him and so lovely to deal with!
10/10 experience

Our 12 month old evoque has a problem with the alternator. As if that isn’t bad enough we waited 45 minutes for someone to answer the call only to be told it would be between 8 and 10 hours before someone came out. AA recovery came and arranged for the car to be collected the following day and advised us to contact the local enterprise branch. Enterprise said they didn’t have a car for us until late the following day even though we said we weren’t bothered about like for like. No one recovered the car the following day and no one contacted us to keep us informed as to what was happening. Rang landrover assist to find out what was happening and was told they would find out and ring us back. That didn’t happen. The lack of communication is a big problem along with the lack of customer care and consideration. We have no idea if our car has reached the garage and no idea of when we can expect a courtesy car. Very disappointed and dissatisfied