I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
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I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
Company replied
Very disappointing experience. The website clearly stated that the bike was in stock when I placed my order. After I ordered, I was later told that the bike was actually not available and that I woul... See more
Company replied
bought a CrossBoss V20 Pro electric bike from Souris and I’m very happy with my purchase. 🚲⚡️ The staff was friendly and helpful, and they gave me all the information I needed. The bike is great an... See more
Company replied
Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.7
Average
17k reviews
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I went in to buy an electric bike and…
I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I understood everything clearly.
I left the store with all the information I needed and felt that I had received honest and professional advice, without any pressure.
It was a great experience, and I highly recommend this store. ⭐⭐⭐⭐⭐
14 August 2026
Reply from La Souris
Dear Adrian,
Thank you so much for your wonderful review! ⭐⭐⭐⭐⭐
We’re really happy to hear that you had such a positive experience in our store. It’s great to know that our colleague took the time to answer all your questions, explain everything clearly and give you honest advice without any pressure.
That’s exactly how we want you to feel when choosing your new e-bike: well informed and comfortable with your decision. Thank you for your trust and for recommending us!
We wish you lots of enjoyment and many safe kilometers on your new e-bike! 🚲😊
Kind regards,
Nadia
La Souris
Thank you to staff Glenn and Jesse for…
Thank you to staff Glenn and Jesse for explaining all and all about different fat bikes. Bought my first e bike here :)
13 August 2026
Unprompted review
Reply from La Souris
Beste,
Thank you for your lovely review! We’re really happy to hear that Glenn and Jesse took the time to explain the different fat bikes and helped you make the right choice for your first e-bike.
We hope you enjoy your new bike to the fullest. Many happy and safe kilometers!
Kind regards,
Nadia
La Souris
Reply from La Souris
Dear Imran,
Good morning! Thank you for your kind review. We’re happy to hear that you had such a positive experience with us!
We wish you lots of enjoyment and many safe kilometers!
Kind regards,
Hailey
La Souris
The sale personnel was very helpful…
The sale personnel was very helpful explaining the functionality of the product and assisting on the purchase being carried out smoothly. The friendliness of the sales person is of top class.
Thank you for your assistance.
10 August 2026
Reply from La Souris
Dear Brandon,
Thank you for your wonderful review! We’re very happy to hear that our sales team gave you clear information about the product and made the purchase process smooth and easy. It’s also great to hear that you experienced such a high level of friendliness and service!
We wish you lots of enjoyment with your purchase and many safe and happy kilometers!
Kind regards,
Nadia
La Souris
Very bad service.
Very bad service.
I have my e-bike now for over 5 weeks in the service/ maintenance and they can not give me any clear answer when i get my bike back.
They also gave me a totally wrong invoice and asked me to pay before they going to repair the bike.
They are not reachable via phone or whatsapp (service they suppose to offer) and very slow reply on emails.
The staff in the store has no clue about the service and when they try to call the srvice, no one is available
11 August 2026
Unprompted review
Reply from La Souris
Dear,
We are sorry to read about your experience with our service department. We understand that waiting several weeks for your e-bike, without receiving a clear update, is understandably frustrating.
Following your review, we sent you a request for additional information so that we could locate your case and investigate what happened. Unfortunately, we have not received any details from you, which means we are currently unable to identify your service case and provide you with a substantive response.
We would of course still like to look into this for you. Please feel free to contact us and provide your order or service number via social media or WhatsApp, so we can investigate the situation.
Kind regards,
Nadia
La Souris
Bought scooter in April
Bought scooter in April, dropped off scooter, display not working, called again. I was supposed to bring the scooter back, I said the scooter is new so you come pick it up yourselves, came to pick up scooter again after Four weeks after three weeks the scooter was fixed, but after three weeks they didn't bring it. I decided I was going to pick up my scooter myself. Arriving there in Overtoom, the scooter won't turn on. Now I'm getting a Email that isn't made until October 2nd, this is terrible.
12 August 2026
Unprompted review
Reply from La Souris
Dear Urban,
We are very sorry to read about your experience. We completely understand how frustrating it must be to have been dealing with issues with your scooter for such a long time, especially after purchasing it in April.
Due to the current high volume of service requests, waiting times are unfortunately longer than we would like. We are doing our very best to get your scooter repaired as soon as possible. Should an earlier appointment become available, we will contact you immediately to see if we can help you sooner.
We sincerely apologize for the long wait and the inconvenience this has caused you. We hope to have your scooter back to you in proper working order as soon as possible.
Kind regards,
Nadia
La Souris
I am outraged by the whole purchase of…
I am outraged by the whole purchase of the bike because from the very beginning there were problems with the service in the store. And the gentlemen are rude and unwilling to help the client. I bought a bike in a store in Zwolle, which has been out of order from the very beginning and having it for 2 days, it is already in service, which is supposed to last 3 weeks. Failure so I advise against it and I don't recommend it
5 August 2026
Reply from La Souris
Dear,
We are sorry to hear about your experience. We understand how frustrating it is to encounter problems with your bike shortly after your purchase.
As agreed, you had an appointment at our store in Zwolle on the 11th. Your bike is currently being thoroughly examined so that we can determine exactly what is wrong and find the best possible solution.
We will of course keep you informed about the progress and contact you as soon as we have more information.
Kind regards,
Hailey
La Souris
Service was good
8 August 2026
Unprompted review
Reply from La Souris
Beste Solomon,
Bedankt voor je review! Fijn om te horen dat je tevreden bent over onze service. 😊
Veel plezier met je aankoop en graag tot een volgende keer!
Met vriendelijke groet,
Hailey
La Souris
Reply from La Souris
Thank you for your review! 😊 We're happy to hear that Curtley helped you so well and that everything went perfectly.
We'll be sure to pass your compliment on to Curtley. Enjoy your purchase, and we hope to see you again!
Kind regards,
Hailey
La Souris
Bram the best guy from the shop!
7 August 2026
Unprompted review
Reply from La Souris
Beste Bogdan,
Bedankt voor je leuke review! 😊 Fijn om te horen dat Bram je zo goed heeft geholpen. We zullen je compliment zeker aan hem doorgeven!
Veel plezier met je aankoop en graag tot een volgende keer!
Met vriendelijke groet,
Hailey
La Souris
Nice and kind approach
Nice and kind approach. Good explaination and details of product. I was at Zwolle shop with Storm, good guy!! I recomended!!thanks
7 August 2026
Unprompted review
Reply from La Souris
Beste,
Bedankt voor je mooie review! 😊 Fijn om te lezen dat je zo prettig en vriendelijk bent geholpen door Storm in onze winkel in Zwolle en dat je tevreden bent over de uitleg en informatie over het product.
We zullen je compliment zeker aan Storm doorgeven. Super dat je ons aanbeveelt!
Veel plezier met je aankoop en bedankt voor je vertrouwen in La Souris!
Met vriendelijke groet,
Hailey
La Souris
Exceptional customer service from Curtley.
I went to get myself a family bike and the transactions went really well. Curtley was a nice person to respond to all my questions regarding payment options, servicing as well as making it easy for me to be a bike owner in the Netherlands. I will recommend everyone to go there and get yourself every kind of bike that you wish for. Trust me, La Souris Ams Noord can make you smile with the best customer support.
6 August 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your wonderful review! We are very happy to hear that you had such a positive experience purchasing your family bike with us. It is great to read that Curtley was able to answer all your questions about payment options, servicing, and everything involved in becoming a bike owner in the Netherlands.
We truly appreciate your recommendation and your kind words about our customer service. We will make sure to share your compliments with Curtley.
We wish you and your family lots of fun and safe kilometers with your new bike, and we hope to welcome you again in the future!
Kind regards,
Hailey
La Souris
How is possible to say in the site you…
How is possible to say in the site you have in store but when you go there they say we don’t have in stoc …
3 August 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for taking the time to leave a review. We're sorry to hear about your experience.
While we do our best to keep the stock information on our website up to date, there can occasionally be a delay if an item has just been sold or reserved. We understand how frustrating it is to visit the store expecting a product to be available, only to find that it is out of stock.
We sincerely apologize for the inconvenience. Your feedback is valuable to us, and we will continue working to improve the accuracy of our stock information. If you're still interested in the product, please don't hesitate to contact our customer service team. We'd be happy to check availability or help you find a suitable alternative.
Kind regards,
Hailey
La Souris
Love you ❤️🔥❤️🔥❤️🔥🫡
4 August 2026
Reply from La Souris
Bedankt voor je enthousiaste review! ❤️🔥 Super om te lezen dat je zo tevreden bent over ons. We waarderen je vertrouwen en vinden het geweldig om zulke positieve reacties te ontvangen.
We wensen je heel veel plezier met je aankoop en staan uiteraard graag voor je klaar als je ons nodig hebt!
Met vriendelijke groet,
Hailey
La Souris
Great Atention from Eugene
1 August 2026
Reply from La Souris
Dear Rolan,
Thank you so much for your wonderful feedback and the 5 stars! We truly appreciate you taking the time to share your experience with us. If you have any questions or need assistance in the future, we're always here to help!
Team La Souris
I had very nice experience with buying…
I had very nice experience with buying fatbike cross boss v20 in Amersfoort.
Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything about it also Talking about law and safety. We came there very late and he stayed after work to finish our order - it was very nice from Ralph, we really appericiate it.
We came back to our home at new fatbike with smiles on our faces!
31 July 2026
Unprompted review
Reply from La Souris
Dear Maciej,
Thank you very much for your wonderful feedback! We are delighted to hear that you had such a positive experience with your Fatbike Cross Boss V20 and that Ralph was able to assist you so well. We will make sure to pass on your kind words to him.
We wish you lots of enjoyment and safe rides with your new fatbike!
Kind regards,
Team La Souris
Great service.
31 July 2026
Unprompted review
Reply from La Souris
Dear Charlie,
Thank you very much for your positive feedback and for sharing your experience! We greatly appreciate you taking the time to let us know you are satisfied. Should you have any questions or comments in the future, we are always here to help!
Team La Souris
Storm was really helpfull and provided…
Storm was really helpfull and provided great help in choosing my bike!
31 July 2026
Unprompted review
Reply from La Souris
Dear,
Thank you so much for your positive feedback! We're delighted to hear that Storm was able to assist you so well in choosing your bike. We'll be sure to pass on your compliments.
If you have any further questions or need assistance in the future, we're always here to help!
Team La Souris
Order my bike Over a week ago because…
Order my bike Over a week ago because in the website they said it was in stock for pick-up in store, im still waiting, i call the store and no answer, i text via whatsapp and get ignored, at this point I’m getting legal advice to place a claim to costumer rights for false advertising fake stock and illegal practices, they violate quite a lot of EU laws regarding this. Totally not recommendedstore
15 July 2026
Unprompted review
Reply from La Souris
Beste,
Bedankt dat je de tijd hebt genomen om je ervaring te delen. Het spijt ons te lezen dat je zo lang moet wachten op je bestelling en dat je onze bereikbaarheid als onvoldoende hebt ervaren. We begrijpen dat dit erg frustrerend is.
Onze excuses dat de communicatie niet is verlopen zoals je van ons mag verwachten. We nemen je feedback serieus en kijken graag uit wat de oorzaak is van de vertraging en waarom je geen reactie hebt ontvangen.
We willen je vragen om contact met ons op te nemen via onze klantenservice onder vermelding van je ordernummer en je Trustpilot-review. Dan kunnen we jouw bestelling direct onderzoeken en je zo snel mogelijk voorzien van een duidelijke update en een passende oplossing.
Nogmaals onze excuses voor het ongemak. We hopen de gelegenheid te krijgen om dit alsnog naar tevredenheid voor je op te lossen.
Met vriendelijke groet,
Team La Souris
Order my bike over a month ago because…
Order my bike over a month ago because in the website they said it was in stock for pickup in store, I’m still waiting, I call the store and no answer, I text via WhatsApp and get ignored, at this point I’m getting legal advice to place a claim to customer rights for false advertising, fake stock and illegal practices, they violate quite a lot of EU laws regarding this. since it’s not the first time it happens, shame on me for thinking the first purchases were just a bad coincidence,totally not recommended store.
1 July 2026
Unprompted review
Reply from La Souris
Dear,
We’re sorry to hear that you had such a negative experience. We fully understand how frustrating it is when you have to wait longer than expected and, on top of that, feel like you’re not being helped properly.
We apologize that our communication did not meet your expectations. That is, of course, not the level of service we aim to provide. We take your feedback seriously and would like to look into what happened with your order and your contact requests.
Would you please send us your order number through our customer service or send an email referencing your Trustpilot review? We’ll make sure your situation is investigated as a priority and will contact you as soon as possible to find an appropriate solution.
Once again, we apologize for the inconvenience. We hope to have the opportunity to resolve this issue to your satisfaction.
Best regards,
Team La Souris
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