I had very nice experience with buying fatbike cross boss v20 in Amersfoort. Ralph helped us to get the best model according to our demandings, he prepared bike, color and showed us everything abou... See more
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I went in to buy an electric bike and had the pleasure of meeting one of the most helpful and dedicated salespeople I’ve ever encountered. He patiently answered all of my questions and made sure I... See more
Company replied
Very disappointing experience. The website clearly stated that the bike was in stock when I placed my order. After I ordered, I was later told that the bike was actually not available and that I woul... See more
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bought a CrossBoss V20 Pro electric bike from Souris and I’m very happy with my purchase. 🚲⚡️ The staff was friendly and helpful, and they gave me all the information I needed. The bike is great an... See more
Company replied
Company details
About La Souris
Written by the company
LA SOURIS 🛵⚡🌿
RIDE THE TREND 🚀
★ Specialist in e-bikes, fatbikes, scooters, scootmobilen, e-steps & brommobielen
★ 30+ winkels in Nederland en België
Volg ons op Social Media
Instagram | Facebook | TikTok | YouTube
ABOUT US
Waarom zou je genoegen nemen met standaardvervoer als je kunt kiezen voor stijl en innovatie?" Met die gedachte begon La Souris, nu de grootste aanbieder van Light Electric Vehicles in Nederland en België. Van moderne scooters tot krachtige fatbikes en elektrische steps – bij ons vind je het allemaal!
Wat ons uniek maakt? Onze voertuigen combineren kwaliteit en stijl tegen de beste prijs. Of je nu gaat voor een retro-look of een futuristisch design, La Souris biedt voertuigen die perfect bij jouw levensstijl passen.
Onze klanten waarderen onze uitstekende service, waaronder:
- ✔ Bezorging en de beste service
- ✔ Tot 5 jaar garantie
- ✔ Geassembleerd in Nederland en Europese productie
- ✔ De laagste prijsgarantie
Ontdek waarom duizenden klanten vertrouwen op La Souris. Stap in de toekomst van vervoer. Ride the Trend! 🌍
Contact info
Gildenstraat, 5, 7005BL, Doetinchem, Netherlands
- 085 - 303 33 45
- info@lasourisscooters.nl
- www.lasourisscooters.nl
Back to School Deals
3.7
Average
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Can’t get a hold of customer service
Can’t get a hold of customer service. Also communication is unclear. Don’t know if service on bike has been completed
17 July 2026
Reply from La Souris
Dear,
Thank you for taking the time to share your experience. We're sorry to hear that you've had difficulty reaching our customer service and that the communication regarding your bike's service has been unclear.
We understand how frustrating it is not to know the status of your repair. We'd like to look into this for you and provide you with an update as soon as possible.
Could you please share your order number or service reference with us by replying by email? We'll investigate your case and get back to you as quickly as possible.
Kind regards,
Team La Souris
Reply from La Souris
Beste,
Bedankt voor je positieve feedback en het delen van je ervaring! We waarderen het enorm dat je de tijd hebt genomen om ons te laten weten dat je tevreden bent. Mocht je in de toekomst nog vragen of opmerkingen hebben, staan we altijd voor je klaar!
Met vriendelijke groet,
Team La Souris
Reply from La Souris
Dear,
Thank you for your positive feedback! We really appreciate you taking the time to share your experience. If you have any questions or need assistance in the future, we're always here to help!
Team La Souris
La Souris Amersfoort
I was just at La Souris Amersfoort and had the most amazing experience. Really appreciated the patience, explanation of the bike and good advice! Thank you!
25 July 2026
Unprompted review
Reply from La Souris
Dear Ana,
Thank you so much for your wonderful feedback! We're delighted to hear that you had such a great experience at La Souris Amersfoort and appreciated the patience and advice from our team. If you have any questions or need further assistance in the future, please feel free to reach out. Enjoy your new bike!
Best regards,
Team La Souris
Max was fantastic I’ll recommend him to…
Max was fantastic I’ll recommend him to anyone. Great guy
25 July 2026
Unprompted review
Reply from La Souris
Dear Sebastian,
Thank you so much for your wonderful feedback about Max! We truly appreciate you taking the time to share your experience and your recommendation. If you have any further questions or need assistance in the future, we're always here to help.
Best regards,
Team La Souris
Really good service and attention.
25 July 2026
Unprompted review
Reply from La Souris
Dear,
Thank you so much for your kind words and positive feedback! We're delighted to hear that you had a great experience with our service. If you need any assistance in the future, feel free to reach out.
Team La Souris
Phaëro was very helpful and clear with…
Phaëro was very helpful and clear with everything I needed to know regarding the bike
Really would recommend him if you're planning on checking a bike out
24 July 2026
Unprompted review
Reply from La Souris
Dear Liessandra,
Thank you so much for your wonderful feedback and kind words about our colleague Phaëro! We're delighted to hear that you received clear and helpful information about the bike. Your recommendation means a lot to us.
We wish you lots of enjoyment with your new bike!
Team La Souris
Honestly
Honestly, I was very disappointed with the technical service. They don't know how to adjust a new bike. They didn't adjust the cable, they removed the QR code so it can't be controlled with a mobile phone, etc. A complete disaster.
22 July 2026
Reply from La Souris
Dear,
Thank you for taking the time to share your experience. We are sorry to hear that your visit to our service department did not meet your expectations.
It is disappointing to learn that your bike was not delivered or serviced in the condition you expected, and we understand your frustration regarding the cable adjustment and the missing QR code.
This is not the level of service we aim to provide. We would like the opportunity to review your case and find a suitable solution. Please contact us at info@lasourisscooters.nl with your order details and mention your Trustpilot review. Our team will investigate the matter and get back to you as soon as possible.
We apologize for the inconvenience and hope to restore your confidence in our service.
Kind regards,
Team La Souris
Reply from La Souris
Dear,
Thank you so much for your positive feedback and for sharing your experience with us! If you have any questions or need further assistance, feel free to let us know.
Team La Souris
Reply from La Souris
Dear,
Thank you for your positive review! We’re glad to hear that everything went well in Tilburg. We’re happy that Marco, Bram, and Shabeeb were able to help you. Enjoy your purchase, and we look forward to seeing you next time!
The La Souris Team
The guy on the phone at head base max…
The guy on the phone at head base max hoo I made the order with was great and a lot of help..but then I went to your shop in eindhoven the person behind the counter let's call him the big dude very unhelpful for me and to customers I don't think he likes his job also when I went to pick up my bike he put on the pedals I asked him are thay tightend good yes he sead when I got home I looked no thay was not I could take then off with my hands and also no fat on the threads ....so not happy 😒
21 July 2026
Reply from La Souris
Hello!
Thank you for sharing your experience with us. I'm sorry to hear about the issues you encountered at our Eindhoven shop and with your bike's assembly. Would you like us to arrange a repair appointment to address the pedal issue, or is there another way we can assist you further?
Team La Souris
Reply from La Souris
Dear,
Thank you very much for your positive feedback! We appreciate your kind words. If you have any questions or need further assistance, feel free to let us know.
Team La Souris
Reply from La Souris
Dear,
Thank you so much for your kind words! We really appreciate your feedback and are glad to hear you had a positive experience. If you have any further questions or need assistance, feel free to let us know.
Team La Souris
Order was placed for a V20 Pro FatBike
Order was placed for a V20 Pro FatBike, first time they informed me thst due to a transport problem on their side the delivery will take 4 weeks after those 4 weeks passed It got delayed again for another 3 weeks. Overall 2 months passed and I still don't have the order. I filled the cancelation form 1 week ago and I still don't have any information. Worst experience with them
19 May 2026
Unprompted review
Reply from La Souris
Dear customer,
Thank you for sharing your experience. We are sorry to hear that your order for the V20 Pro FatBike has been delayed multiple times and that you have not received a clear update regarding your cancellation request.
We understand how frustrating it is when an expected delivery date changes repeatedly and when you are left waiting for information after submitting a cancellation request. Clear communication and keeping customers informed are very important, and we regret that you have not experienced this.
We would like to check the status of your order and cancellation request. Could you please send us a private message with your order number and contact details? We will forward this to the appropriate department and make sure it is reviewed as soon as possible.
Our apologies for the inconvenience and frustration caused. We hope to resolve this matter with you as quickly as possible.
Kind regards,
Team La Souris
Reply from La Souris
Dear,
Thank you very much for your positive feedback! We appreciate your kind words. If you have any questions or need further assistance, feel free to let us know.
Team La Souris
I'd like to share my personal…
I'd like to share my personal experience.
Around week 27, I purchased a CrossBoss electric bike. Shortly afterward, I received an email informing me that the delivery had been postponed to week 30. When week 30 arrived, I received another update saying that the delivery had been delayed again, this time until week 37.
At that point, I decided to cancel my order because the situation had become unacceptable to me.
The next day, I received a call from LA SOURIS. They told me they could deliver the bike to their Rotterdam store the following week and asked if it would be convenient for me to pick it up there. I specifically asked if they were absolutely certain—"1000% sure?" They told me yes.
A week later, today, on Monday, I called them again to confirm whether I could really count on that delivery. This time, they told me no. Their system still showed delivery scheduled for week 37.
I understand that companies can experience internal issues and that logistics problems happen. I work in logistics myself, so I completely understand that. What I cannot understand is misleading customers by making promises that later turn out to be false, simply to avoid negative reviews or complaints.
Because of these delays, I lost my job. They have been unable to deliver an electric bike even after two months. I understand that problems can occur, but at that point, it is no longer the customer's responsibility.
Not only did I lose my job, but I also lost a significant amount of income. On top of that, the money I paid for the bike is tied up, and I now have to wait several more weeks for my refund.
For that reason, my advice is simple: don't buy anything from this company. If you come across them or their advertisements, just keep scrolling. Based on my experience, you're likely to end up disappointed.
I can see that they used to have many positive reviews, but that was in the past. Things have clearly changed.
Even in3 the financing company that allows customers to pay in three installments, told me over the phone, "This is a strange company."
That's all I wanted to share.
20 July 2026
Unprompted review
Reply from La Souris
Dear customer,
Thank you for taking the time to share your experience. We are sorry to hear how disappointing and frustrating this situation has been for you.
We understand that waiting several times beyond the expected delivery date is very frustrating, especially when you have made plans based on the information provided to you. We also understand that receiving different messages about the delivery status has caused uncertainty and disappointment.
We would like to emphasize that we take your feedback regarding communication and expectations seriously. Clear and reliable information is important, and we regret that the communication surrounding your order did not meet your expectations.
We would like to review what happened with your order, the delivery updates you received, and the status of your cancellation and refund. Could you please send us a private message with your order number and contact details? We will look into this and ensure your case is reviewed by the appropriate department.
Our apologies for the inconvenience and the impact this situation has had on you. We hope to have the opportunity to address this properly.
Kind regards,
Team La Souris
The service is terrible
The service is terrible. I made a purchase, and they only want to deliver it a month later; the information line doesn't work, and it's impossible to get in touch with the company.In short, they accept the order but only deliver it a month and a half later.
20 July 2026
Unprompted review
Reply from La Souris
Dear customer,
Thank you for sharing your experience. We are sorry to hear that you are disappointed with the delivery time and that you have had difficulties getting in touch with us.
We understand that waiting longer than expected for an order, especially without clear communication, is frustrating. Customers should be kept informed about the progress of their order, and we regret that you did not experience this.
We would like to look into your order and check the current status for you. Could you please send us a private message with your order number and contact details? We will review this as soon as possible and provide you with an update.
Our apologies for the inconvenience and frustration caused.
Kind regards,
Team La Souris
Good service
Visited the Amstelveen shop, to buy two bikes. Friendly service, all questions and queries handled well, and bikes set up real quick.
Returned the next day for a minor adjustment, no questions asked.
14 July 2026
Reply from La Souris
Dear,
Thank you so much for your kind words and positive feedback! We're delighted to hear you had a great experience at our Amstelveen shop and that our team could assist you quickly. If you have any further questions or need assistance in the future, please let us know.
Team La Souris
i saw the worker
i saw the worker, curtley who is very nice person,and very good work and give good service to client.
18 July 2026
Reply from La Souris
Dear Taiyu,
Thank you so much for your wonderful feedback about our colleague Curtley. We are delighted to hear that you received such good service and that Curtley made a positive impression. We will gladly pass your compliment on to him and our team!
Kind regards,
La Souris
Can someone contact with me about…
Can someone contact with me about delivery time of fatbike? Because I try contact with office on call and mail but it doesn’t work. I don’t get right answers.
16 July 2026
Unprompted review
Reply from La Souris
Dear,
Thank you for your message. We’re sorry to hear that you’ve had trouble reaching us and that you haven’t yet received a clear answer regarding the delivery of your fat bike.
We understand that you’d like to know where things stand. We’ll be happy to look into this for you and ensure that someone contacts you as soon as possible with an updated status on your order.
Could you please send us your order number and contact information via a private message? That way, we can address this immediately.
We apologize for the inconvenience and thank you for your patience.
Best regards,
Team La Souris
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